Akuvox R28 Series Admin Manual
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Akuvox R28 Series Admin Manual

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R28A/V
Admin Guide
R28V
R28A
R28 Series Door Phone Admin Guide

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Summary of Contents for Akuvox R28 Series

  • Page 1 R28A/V Admin Guide R28V R28A R28 Series Door Phone Admin Guide...
  • Page 2 About This Manual Thank you for choosing Akuvox’s R28 series door phone. This manual is intended for end users who need to properly configure the door phone. This manual is applicable to 28.31.1.xx version, and it provides all functions’ configurations of R28 series door phone.

  • Page 3: Table Of Contents

    R28A/V Admin Guide Content 1.Product Overview.........................................8 1.1. Instruction........................................8 1.2Connector Introduction....................................9 2. Daily Use..........................................10 2.1. Make a Call........................................10 2.1.1. Dial........................................10 2.1.2. Contacts......................................10 2.1.3. Security Center....................................10 2.2. Receive a Call......................................10 2.3. Unlock......................................... 11 2.3.1. Unlock by PIN Codes..................................11 2.3.2.
  • Page 4 R28A/V Admin Guide 3.2.Access the Website Setting..................................12 3.2.1.Obtain IP Address....................................12 3.2.2.Access the Device Website................................12 3.3.Password Modification....................................14 3.3.1.Admin Password Settings on R28..............................14 3.3.2.Modify the Device Service Code..............................14 3.3.3.Web Password Modify on Website............................... 14 3.4.Phone Configuration....................................15 3.4.1.Language......................................15 3.4.2.Time........................................
  • Page 5 R28A/V Admin Guide 3.4.4.Display.......................................19 3.4.5.Voice........................................20 3.5.Intercom Call......................................21 3.5.1.Direct IP Call..................................... 21 3.5.2.SIP Call...................................... 21 3.5.3.SIP Account....................................21 3.5.4.SIP Server 1&2..................................22 3.5.5.Outbound Proxy Server................................23 3.5.6.Transport Type..................................23 3.5.7.NAT......................................23 3.5.8.Dial Plan.....................................24 3.5.9.Speed Dial....................................25 3.5.10.Auto Answer.................................... 25 3.5.11Web Call....................................26 3.5.12.Multicast....................................26 3.6.Security........................................28...
  • Page 6 R28A/V Admin Guide 2.6.2.RTSP......................................28 2.6.3.ONVIF......................................29 3.7.Access Control......................................30 3.7.1.Relay......................................... 30 3.7.2.DTMF Code...................................... 31 3.7.3.HTTP Command....................................31 3.7.4.RF Card......................................32 3.7.5.Public Key......................................33 Key Value: Type in a PIN code as public key..........................33 3.7.6.Private Key....................................... 33 3.7.7.Input........................................34 3.8.Reboot......................................... 35 3.9.Restore........................................35 3.9.1.Restore Default on R28.................................. 35 3.9.2.Reset To Factory Setting on Website............................
  • Page 7 R28A/V Admin Guide 4.1.1LED........................................36 4.1.2.IR LED.......................................36 4.1.3.RFID Card Code Display Related..............................37 4.1.4.Key Display Related..................................37 4.2.Intercom........................................38 4.2.1.Max Call Time....................................38 4.2.2.AEC Level......................................38 4.2.3.Intercom......................................38 4.2.4.Return Code When Refuse................................39 4.2.5.SIP Call Related....................................39 4.2.6.Codec........................................ 40 4.2.7.Subscribe......................................42 4.2.8.DTMF.........................................42 4.2.9.Session Timer....................................43 4.2.10.Encryption.......................................43 4.2.11.NAT........................................
  • Page 8 R28A/V Admin Guide 4.3.Access Control......................................44 4.3.1.Web Relay......................................44 4.3.2.Wiegand......................................45 4.4.Security........................................46 4.4.1.Anti-alarm......................................46 4.4.2.Motion........................................46 4.5.Action........................................... 47 4.5.1.Action Parameters..................................47 4.5.2.No Answer Action..................................49 4.5.3.Call Event....................................49 4.5.4.Input Interface Triggered Action............................. 49 4.5.5.Motion Triggered Action................................50 4.5.6.Unlock via RFID Card Action..............................50 4.6.Upgrade........................................51 4.6.1.Web Upgrade....................................
  • Page 9 R28A/V Admin Guide 4.7.Log..........................................54 4.7.1.Call Log......................................54 4.7.2.Door Log......................................54 4.7.3.System Log.......................................54 4.7.4.PCAP.........................................55...

  • Page 10: Product Overview

    R28A/V Admin Guide 1.Product Overview 1.1. Instruction R28 series is an Linux-based doorphone and SIP-compliant with 4.3’’ screen dialpad. incorporates audio communications, camera capabilities and access control. It is applicable to multi-storey residential buildings, high-rise office buildings and their complexes.

  • Page 11: Connector Introduction

    R28A/V Admin Guide 1.2Connector Introduction Ethernet (POE): Ethernet (POE) connector which it can provide both power and network connection. 12V/GND: External power supply terminal if POE connector is not available. WG_D0/WG_D1: Wiegand terminal. DOORA/B/C: Trigger signal input terminal. RS485A/B: RS485 terminal. RelayA/B/C (NO/NC/COM): Relay control terminal.

  • Page 12: Daily Use

    R28A/V Admin Guide 2. Daily Use 2.1. Make a Call Visitors can make a call in the main interface. Call: Users can make a call by entering room number, SIP extension or IP address and then press “Dial key.” Security center call ： Users can make a speed dial to security Figure 2.1-1 Idle interface center by pressing “Dial Key”...

  • Page 13: Unlock

    R28A/V Admin Guide 2.3. Unlock 2.3.1. Unlock by PIN Codes Press # PIN Code # to unlock, then visitors will hear “The door is now opened” and the screen will show “Unlock”. If visitors input the wrong PIN code, the screen will show “Incorrect PIN”. 2.3.2.

  • Page 14: Basic Features

    R28A/V Admin Guide 3.Basic Features 3.1.Access Settings 3.1.1.Administrator Interface Press “*2396#” to enter administrator interface. Administrator interface provides some advanced permissions to administrators, including “System Information,” “Admin Settings” and “System Settings.” 3.2.Access the Website Setting 3.2.1.Obtain IP Address R27 use DHCP IP by default. Press “*2396#” to enter administrator interface.

  • Page 15: Password Modification

    R28A/V Admin Guide administrator’s user name and password are shown below: User Name: admin Password: admin Note: The recomended browser is Google Chrome. 3.3.Password Modification 3.3.1.Admin Password Settings on R28 Go to Settings - Admin Settings - Admin Password Setting on R28,to modify Admin Password on R28.

  • Page 16: Web Password Modify On Website

    R28A/V Admin Guide 3.3.3.Web Password Modify on Website Login to the website and go to Security - Basic, to modify web password. 3.4.Phone Configuration 3.4.1.Language Figure 3.4.1 Language Go to Phone - Time/Lang to select language for webpage. 3.4.2.Time Go to Phone - Time/Lang to configure the time related features. Format Setting: To select time format and date format.

  • Page 17: Network

    R28A/V Admin Guide 3.4.3.Network 3.4.3.1.DHCP Mode At device side, press “*2396#” to enter administrator interface. Press “3” to enter system setting interface, and press “1” to enter network setting interface. Figure 3.4.3.1 DHCP mode Select DHCP mode, and R28 will access network automatically. In website, go to Network - Basic.

  • Page 18: 3.Local Rtp

    R28A/V Admin Guide Select static IP mode, users need to setup IP address, subnet mask, default gateway and DNS server address. Press “Dial key” when finish each step. In Website, go to Network - Basic. If select static IP, users should manually setup IP address, subnet mask, default gateway and DNS server address.

  • Page 19: 5.Vlan

    R28A/V Admin Guide SNMP: To display and configure SNMP settings. Active: To enable or disable SNMP feature. Port: To configure SNMP server’s port. Trusted IP: To configure allowed SNMP server address. It could be an IP address or any valid URL domain name. Note: SNMP is Internet-standard protocol for managing devices on IP networks.

  • Page 20: 6.Tr069

    R28A/V Admin Guide 3.4.3.6.TR069 Go to Network - Advanced to configure. TR069: To display and configure TR069 settings. Active: To enable or disable TR069 feature. Version: To select supported TR069 version (version 1.0 or 1.1). ACS/CPE: ACS is short for auto configuration servers as server Figure 3.4.3.6 TR069 side, and CPE is short for customer-premise equipment as client side devices.

  • Page 21: Display

    R28A/V Admin Guide 3.4.4.Display Go to Intercom - Basic to configure display related features. Display Number: To enable to display the number in LCD or not. Figure 3.4.4-1 Display number If disabled, each number will be displayed as a star. Go to Intercom - Advanced to configure display related features.

  • Page 22: Intercom Call

    R28A/V Admin Guide Speaker Volume: To configure speaker volume. Open Door Warning: Disable it, and users will not hear the prompt voice when the door is opened. RingBack Upload: To upload the ring back tone by users themselves. Opendoor Tone Upload: To upload the open door tone by users themselves.

  • Page 23: Sip Call

    R28A/V Admin Guide 3.5.2.SIP Call SIP calls which use SIP numbers to make or receive calls should be supported by SIP server. Users need to register accounts and fill SIP feature parameters before using it. Go to Account - Basic to configure SIP account and SIP server for door phones first.

  • Page 24: Sip Server 1&2

    R28A/V Admin Guide 3.5.4.SIP Server 1&2 Server IP 1: To enter SIP server’s IP address or URL. Server IP 2: To display and configure secondary SIP server settings. This is for redundancy, if registering to primary SIP server fails, the phone will go to secondary SIP server for Figure 3.5.4 SIP server 1&2 registering.

  • Page 25: Nat

    R28A/V Admin Guide protocol.  TCP: Reliable but less-efficient transport layer protocol.  TLS: Secured and reliable transport layer protocol.  DNS-SRV: DNS record for specifying the location of services. 3.5.7.NAT To display and configure NAT settings.  STUN: Short for session traversal utilities for NAT, a solution Figure 3.5.7 NAT to solve NAT issues.
  • Page 26 R28A/V Admin Guide Rules Management R28 supports to import or export the dial plan rules, which is convenient for administrator to deal with a large number of dial plan. The maximum dial plan is 200. Note: Please consult administrator for the .xml format dial plan template file.

  • Page 27: Speed Dial

    R28A/V Admin Guide 3.5.9.Speed Dial Speed dial feature is used to call out 4 numbers at the same time. Go to Intercom - Basic to configure first. After setup the number which users need to call, in the idle interface, press “Manage center key” (Manager Dial) or “Dial key”...

  • Page 28: 11Web Call

    R28A/V Admin Guide 3.5.11Web Call Go to Intercom - Basic to dial out or hang up incoming calls Figure 3.5.11 Web call 3.5.12.Multicast Go to Intercom - Multicast to configure. Paging Barge: Choose the multicast number, and the range is from 1 to 10.

  • Page 29: Security

    R28A/V Admin Guide 3.6.Security 2.6.1.Live view Go to Intercom - Live Stream to check the real-time video from R28. 2.6.2.RTSP R28 supports RTSP stream, go to Intercom - RTSP to enable or disable RTSP server. The URL for RTSP stream is: Figure 3.6.1 Live view rtsp://IP_address/live/ch00_0.

  • Page 30: Onvif

    R28A/V Admin Guide image compression standard. It supports the maximum compression ratio 4000:1. It is an important and common video function with great communication application integration ability and less core program space. To modify the resolution, framerate and bitrate of MPEG4. 2.6.3.ONVIF R28 supports ONVIF protocol, which means R28’s camera can be searched by other devices, like NVR which supports ONVIF...

  • Page 31: Access Control

    R28A/V Admin Guide 3.7.Access Control Login to the website and go to Phone - Time/Lang, to configure time and language 3.7.1.Relay Go to Intercom - Relay to configure relay settings. There are three terminals of relay: NO, NC and COM. NO stands for normally open contact.

  • Page 32: Dtmf Code

    R28A/V Admin Guide adapter for external devices which connects to relay. 3.7.2.DTMF Code Users can unlock via a DTMF code when in a call. Go to Intercom - Relay to configure DTMF code parameters. DTMF Option: To select digit of DTMF code. DTMF&Multiple DTMF: To configure DTMF code for remote unlocking.

  • Page 33: Rf Card

    R28A/V Admin Guide 3.7.4.RF Card Go to Intercom - Card setting to manage card access system. 1.Import/Export Card Data R28 supports import or export card data, which is convenient for administrator to deal with a large number of cards. The maximum card data file is 200K which is around 500 cards. 2.Obtain and Add Card ...

  • Page 34: Public Key

    R28A/V Admin Guide 3.7.5.Public Key Go to Intercom - Basic - Public Key, to setup public key for PIN Entry Key Switch: Enable or Disable the public key. Figure 3.7.5 Public Key Key Value: Type in a PIN code as public key. 3.7.6.Private Key Go to Intercom - PrivateKey to configure private pin code.

  • Page 35: Input

    R28A/V Admin Guide  Choose which door users want to open;  Click “Add” to add it into list. Valid private key information will be shown in the list. Administrator could delete private key information or empty all the list. 3.7.7.Input R28 supports three input triggers “Input A/B/C(DOOR A/B/C).

  • Page 36: Reboot

    R28A/V Admin Guide 3.8.Reboot Go to Upgrade - Basic, users can reboot the phone. Figure 3.8 Reboot 3.9.Restore 3.9.1.Restore Default on R28 Go to Settings - System Settings - Restore Default on R28, to restore R28. 3.9.2.Reset To Factory Setting on Website Figure 3.9.2 Reset in website Login to the website and go to Upgrade - Basic, to restore R28.

  • Page 37: Advanced Features

    R28A/V Admin Guide 4.Advanced Features 4.1Advanced Display 4.1.1LED Go to Intercom - LED Setting to configure. Users can control three parts’ LED, screen, keypad and card area. Users can also setup the valid time. For example, start time from 18 to 23 means the LED will light up from 6pm to 11pm.

  • Page 38: Rfid Card Code Display Related

    R28A/V Admin Guide Users can configure the upper and lower bound and when photoresistor value is larger than upper bound, infrared LED will turn on. As contrast, when photoresistor value is smaller than lower bound, infrared LED will turn off and device turns to normal mode.

  • Page 39: Intercom

    R28A/V Admin Guide 4.2.Intercom 4.2.1.Max Call Time Go to Intercom - Basic to configure Max Cenne shia all time. Figure 4.2.1 Call time related Dial In Time: To configure the max incoming dial time, available when auto answer is disabled. Dial Out Time: To configure the max no answer call time.

  • Page 40: Return Code When Refuse

    R28A/V Admin Guide Intercom Mute: If enabled, once the call established, the callee will be muted. 4.2.4.Return Code When Refuse Go to Phone - Call Feature to configure. Figure 4.2.4 Return code when refuse Return Code When Refuse: Allows users to assign specific code as return code to SIP server when an incoming call is rejected.

  • Page 41: Codec

    R28A/V Admin Guide Register with user=phone: If enabled, the phone will send user=phone within SIP message. Anonymous Call: If enabled, R28 will block its information when calling out. Anonymous Call Rejection: If enabled, calls who block their information will be screened out. Missed Call Log: If enabled, any missed call will be recorded into call log.

  • Page 42: Subscribe

    R28A/V Admin Guide Codec Bandwidt Sample Rates PCMA 64kbit/s 8kHz PCMU 64kbit/s 8kHz G729 8kbit/s 8kHz G722 64kbit/s 16kHz Video Codec: R28 support H.264 standard, which provides better video quality at substantially lower bit rates than previous standards. Codec Resolution: R28 support four resolutions, QCIF, CIF, VGA, 4CIF and 720P.

  • Page 43: Dtmf

    R28A/V Admin Guide MWI: Message waiting indicator which is used to indicate whether there is unread new voice message. BLF: BLF is short for busy lamp field which is used to monitor the designated extension status. ACD: Automatic call distribution is often used in offices for Figure 4.2.7 Subscribe customer service, such as call center.

  • Page 44: Encryption

    R28A/V Admin Guide If enabled, the on going call will be disconnected automatically once the session expired unless it’s been refreshed by UAC or UAS. 4.2.10.Encryption Go to Account - Advanced to configure. Figure 4.2.10 Encryption If enabled, voice will be encrypted. 4.2.11.NAT Go to Account - Advanced to display NAT related settings.

  • Page 45: Access Control

    R28A/V Admin Guide agent is not set by default, users can see the company name, model number and firmware version from PCAP. 4.3.Access Control 4.3.1.Web Relay R28 can support to connect to web relay. Go to Phone - WebRelay to configure. Figure 4.3.1-1 Web relay Type: Connect web relay and choose the type.

  • Page 46: Wiegand

    R28A/V Admin Guide Web Relay Extension: The web relay can only receive the DTMF signal from the corresponding extension number. Note: Users can modify username and password in web relay website. 4.3.2.Wiegand Using this feature to integrate with some wiegand access control. R28 can be used as wiegand input or output.

  • Page 47: Security

    R28A/V Admin Guide 4.4.Security 4.4.1.Anti-alarm Go to Intercom - Advanced to configure. Tamper Alarm: R28 integrates internal gravity sensor for its Figure 4.4.1 Anti-alarm own security. After enabling tamper alarm, if the gravity of R28 changes dramatically, it will alarm. Gravity sensor threshold stands for sensitivity of sensor.

  • Page 48: Action

    R28A/V Admin Guide 4.5.Action R28 supports to send notifications, snapshots via email and ftp transfer method, or calls via sip call method, when trigger specific actions. 4.5.1.Action Parameters Go to Intercom - Action to set action receiver. Email Notification Sender’s email address: To configure email address of sender. Receiver’s email address: To configure email address of receiver.

  • Page 49: No Answer Action

    R28A/V Admin Guide Email Test: To test whether email notification is available. FTP Notification FTP Server: To configure URL of FTP server. FTP User Name: To configure user name of FTP server. FTP Password: To configure password of FTP server. Figure 4.5.1-2 FTP notification parameters FTP Test: To test whether FTP notification is available.

  • Page 50: Call Event

    R28A/V Admin Guide No Answer Action: For sending the notification to specified email if the call is not answered. 4.5.3.Call Event Go to Intercom - Basic to configure. Action to execute: To choose suitable way to receive message Figure 4.5.3 Call event or snapshot when dialing out.

  • Page 51: Motion Triggered Action

    R28A/V Admin Guide 4.5.5.Motion Triggered Action Go to Intercom - Motion to configure. Action to execute: To choose which action to execute after triggering. Figure 4.5.5 Motion triggered action Http URL: To configure URL, if HTTP action is chosen. SDMC Upload: Upload the capture to the SDMC. 4.5.6.Unlock via RFID Card Action Go to Intercom - Card Setting to configure.

  • Page 52: Autop Upgrade

    R28A/V Admin Guide Upgrade: Choose .rom firmware from the PC, and then click “Submit” to start update. 4.6.2.Autop Upgrade Go to Upgrade - Advanced to configure automatically update Figure 4.6.2-1 PNP server’s settings. Plug and Play, once PNP is enabled, the phone will send SIP subscription message to PNP server automatically to get auto provisioning server’s address.
  • Page 53 R28A/V Admin Guide network protocol. Achieving the purpose for updating devices’s configurations and making users to change the phone configuration more easily, it is a typical C/S architecture upgrade mode, which is mainly used by the terminal device or PBX server to initiate an upgrade request.

  • Page 54: Backup Config File

    R28A/V Admin Guide Note: AES should be configured only when configure file is ciphered with AES, otherwise left blank. Automatic Autop To display and configure auto provisioning mode settings. This auto provisioning mode is actually self-explanatory. For example, mode “Power on” means the phone will go to do provisioning every time it powers on.
  • Page 55 R28A/V Admin Guide 4.7.Log 4.7.1.Call Log Go to Phone - Call Log, users can see a list of call logs which have dialed, received or missed. Users can delete call logs from list. Figure 4.7.1 Call log 4.7.2.Door Log Go to Phone - Door Log, users can see a list of door logs which records card information and date.
  • Page 56 R28A/V Admin Guide 4.7.4.PCAP Go to Upgrade - Advanced to start, stop packets capturing or to export captured packet file. Figure 4.7.4 PCAP Start: To start capturing all the packets file sent or received from phone. Stop: To stop capturing packets.
  • Page 57 R28A/V Admin Guide Abbreviations ACS: Auto Configuration Server DNS-SRV: Service record in the Domain Name System Auto: Automatically FTP: File Transfer Protocol AEC: Configurable Acoustic and Line Echo Cancelers GND: Ground ACD: Automatic Call Distribution HTTP: Hypertext Transfer Protocol Autop: Automatical Provisioning HTTPS: Hypertext Transfer Protocol Secure AES: Advanced Encryption Standard IP: Internet Protocol...
  • Page 58 R28A/V Admin Guide SIP: Session Initiation Protocol PCAP: Packet Capture SNMP: Simple Network Management Protocol PNP: Plug and Play STUN: Session Traversal Utilities for NAT RFID: Radio Frequency Identification SNMP: Simple Mail Transfer Protocol RTP: Real-time Transport Protocol SDMC: SIP Devices Management Center RTSP: Real Time Streaming Protocol TR069: Technical Report069 MPEG: Moving Picture Experts Group...
  • Page 59 R28A/V Admin Guide Contact us For more information about the product, please visit us at www.akuvox.com or feel free to contact us by Sales email: sales@akuvox.com Technical support email: techsupport@akuvox.com Telephone: +86-592-2133061 ext.7694/8162 We highly appreciate your feedback about our products.

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