Solving Problems With Media Jams; Solving Problems With Media Jams - Konica Minolta Magicolor 2300W User Manual

Solving Problems with Media Jams

Frequent jams in any area indicate that area should be checked,
repaired, or cleaned. Repeated jams may also happen if you're using
unsupported print media.
Symptom
Several
sheets go
through the
printer
together.
Media jam
message
continues to
display in the
Status
Display.
Duplex
option jams.

Solving Problems with Media Jams

Cause
The front edges of
the media are not
even.
The media is moist
from humidity.
Too much static
electricity is present.
Right-side door
needs to be opened
and closed again to
reset the printer.
Some media remains
jammed in the printer.
The wrong media is
being used.
Media may still be
jammed.
Solution
Remove the media and even up the
front edges, then reload it.
Remove the moist media and replace it
with new, dry media.
Do not fan transparency media.
Open and close the right-side door of
the printer again.
Recheck the media path and make
sure you have removed all of the
media jams.
Use only supported media. See "Media
Specifications" on page 11.
Only plain paper, 16–24 lb (60–90
2
g/m ) can be autoduplexed if the
optional duplex unit is installed and the
media type is set properly in the driver.
See "Media Specifications" on page 11
for supported sizes.
Make sure that you have not mixed
media types in Tray 1.
Do not duplex custom-sized media,
envelopes, labels, thick stock, or
transparencies.
Recheck the media path inside the
duplex unit and make sure that you
have removed all of the jammed
media.
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