Getting Help On The Web - Kodak OFFICE HERO 6.1 Extended User Manual

Problem
Cannot send or
receive a fax
Error codes/messages
or other problems you
cannot resolve

Getting help on the Web

Get help with wireless networking.
Search our knowledge base of Answers to
Questions.
Download the latest firmware and software for
optimal printer performance.
Check the Extended User Guide for detailed
instructions and the recommended system
requirements
Possible Solutions
• Make sure that the wall phone line is plugged into the Line in port.
• Verify that the wall jack works by plugging in a phone and checking for a dial tone.
• Verify that Regions is set to the correct country code.
– Press Home.
– Press or
– Press to select Country/Region, then press OK.
– Press or
• If you are connected to a DSL phone line, make sure you have a DSL filter connected
to the phone jack.
For more information, go to www.kodak.com/go/hero6_1support, then type Fax in the
search field
• Go to www.kodak.com/go/hero6_1support, then type your error code or message.
If you need to contact Kodak (see www.kodak.com/go/contact), have the following
information available:
• KODAK Service Number (located inside the printer when you open the access door)
• Printer model number (located on the control panel)
• Computer model, operating system, and version of Home Center Software
• Exact wording of any error message(s) and the error code
For more troubleshooting information:
www.kodak.com/go/aiosupport
to select Printer Settings, then press OK.
to select your country, then press OK.
www.kodak.com/go/inkjetnetworking
www.kodak.com/go/hero6_1support
www.kodak.com/go/hero6_1downloads
www.kodak.com/go/hero6_1manuals
KODAK OFFICE HERO 6.1 All-in-One Printer
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