Change Your Presence State; Page A Group Of Phones (Multicast Paging); Call Center Features - Cisco 8832 User Manual

Change Your Presence State

Change Your Presence State
Because the phone is always available, you need to set your presence manually on the phone.
Before you begin
You administrator enables the IM&P directory in the phone.
Procedure
Step 1
Press Contacts.
Step 2 Press Category, if it displays on the phone. Otherwise, skip the step.
Step 3
Select IM&P contacts.
Step 4 Highlight a directory. For example, Favorite, Non-Group, All contacts, and so on.
Step 5
Press Presence.
Step 6 Select your presence from the list.
• Available—You can take a call.
• Away—You have stepped away from the phone for a short time.
• Do not disturb—You don't want to take a call.
• Offline—You are not available to take calls. Typically, you use this presence when you leave the phone

Page a Group of Phones (Multicast Paging)

Your administrator can configure your phone as a part of a paging group. In a paging group, your phone can
automatically answer pages from other Multiplatform phones in the phone system. Each paging group has a
unique number associated with it. Your administrator gives you the configured paging group numbers. When
your phone is paged, you hear three short beeps. The phone establishes one-way audio between you and the
phone that called you. You do not have to accept the page.
Procedure
Dial the number of the paging group.

Call Center Features

Your administrator configures your phone as a call center phone.
Your administrator can enable your phone with Automatic Call Distribution (ACD) features. This phone acts
as a call center agent's phone and can be used to trace a customer call, to escalate any customer call to a
Cisco IP Conference Phone 8832 Multiplatform Phone User Guide
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for long periods of time.
Calls