Ojmar OCS SMART User Manual page 42

5. FREQUENTLY ASKED QUESTIONS
5.1 FREQUENTLY ASKED QUESTIONS
Pending receipt by Ojmar.
QUESTION
When operating with the
lock, the following message is
displayed: "Incorrect master
code error".
No lock appears in the list
within the user app.
You have a licence for several
lockers and it does not allow
more than one to be closed.
A lock has been initialised
with a new master code and
it no longer connects to the
maintenance app.
An open locker does not
appear in the user app list.
OCS SMART _ USER MANUAL _ VERSION 1.00
CAUSE
The licence and the lock do
not have the same master
code.
There is a locker in use.
The active licence is the
"Default Licence".
The master code has been
changed in the lock but not in
the maintenance app.
The locker is fixed and you do
not have permission.
SOLUTION
Generate a licence with the
same master code and user
code length as the lock.
Look in "My lockers" and
release the locker that is in
use.
Choose the correct licence in
"Permissions".
Once all the locks have been
initialised, change the master
code in the "Configuration"
tab.
Choose another locker from
the list.
OJMAR 42