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Related Manuals for Poly MOMENTUM CCX Series
Summary of Contents for Poly MOMENTUM CCX Series
- Page 1 CCX Series Business Media Phones [400, 500, 600, 700 Open SIP] User Guide 22Q3 3725-49794-007...
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Page 2: Table Of Contents
Privacy Policy .......................................8 Getting Started ......................................... 9 CCX Phone Hardware Overview ................................9 Poly CCX 400 Business Media Phones Hardware ........................9 Poly CCX 500 Business Media Phones Hardware ........................10 Poly CCX 600 Business Media Phones Hardware ........................12 Poly CCX 700 Business Media Phones Hardware ........................ - Page 3 Poly CCX Series OpenSIP Phone User Guide Select an Available Call Application ..............................29 Cycle Through Available Call Applications ..........................29 Calling Contacts from Directories ..............................29 Call a Contact from a Directory ..............................29 Call a Contact from a Directory Search ............................
- Page 4 Delete Instant Messages .................................. 57 Broadcasting Messages with Group Paging ............................. 57 Send a Group Page ..................................... 58 Send a Group Page with the Poly Control Panel ........................58 Receiving Pages ....................................58 Group Paging Settings ..................................59 Broadcasting Messages with Push to Talk ............................60...
- Page 5 Poly CCX Series OpenSIP Phone User Guide Phone Settings ........................................63 Password Required to Access Basic Settings ...........................63 Set the Phone Language ..................................63 Disable Call Waiting ....................................63 Time and Date Display ....................................63 Change the Time and Date Format ............................... 63 Disable the Time and Date Display ...............................
- Page 6 Poly CCX Series OpenSIP Phone User Guide Computer and Cable Requirements ............................. 79 USB Audio Mode ....................................80 USB Phone Mode ....................................80 Connecting to a Wireless Network ................................82 Connect to a Wireless Network ................................82 Disconnect from a Wireless Network ..............................82 Remove a Wireless Network ................................
- Page 7 Poly CCX Series OpenSIP Phone User Guide Check the Status of the Calendar ................................99 View the Status of the Global Address Book ........................... 99 View the Status of the Personal Address Book ..........................99 Polycom Desktop Connector ................................99 Troubleshoot Audio and Echo Issues ...............................100...
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Page 8: Before You Begin
Poly CCX Series OpenSIP Phone User Guide Before You Begin This Poly CCX Business Media Phones with OpenSIP User Guide contains overview information for navigating and performing tasks on Poly CCX phones. This guide contains information for the following Poly products and accessories: •... -
Page 9: Getting Started
The following topics describe the hardware features for Poly CCX business media phones. Poly CCX 400 Business Media Phones Hardware The following figure displays the hardware features on Poly CCX 400 business media phones. The table lists each feature numbered in the figure. -
Page 10: Poly Ccx 500 Business Media Phones Hardware
Mute or unmute the microphone during an active call. Poly CCX 500 Business Media Phones Hardware The following figure displays the hardware features on Poly CCX 500 business media phones. The table lists each feature numbered in the figure. 888.538.3960 | momentumtelecom.com/support... - Page 11 Select items and navigate menus on the touch-sensitive screen. Volume keys Adjust the volume of the handset, headset, speaker, and ringer. USB port(s) Poly CCX 500 business media phones include one USB-A port and one USB-C port. Attach a USB flash drive or USB headset. 888.538.3960 | momentumtelecom.com/support...
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Page 12: Poly Ccx 600 Business Media Phones Hardware
Mute or unmute the microphone during an active call. Poly CCX 600 Business Media Phones Hardware The following figure displays the hardware features on Poly CCX 600 business media phones. The table lists each feature numbered in the figure. Figure 3: Poly CCX 600 Phone Hardware Features... -
Page 13: Poly Ccx 700 Business Media Phones Hardware
Mute or unmute the microphone during an active call. Poly CCX 700 Business Media Phones Hardware The following figure displays the hardware features on Poly CCX 700 business media phones. The table lists each feature numbered in the figure. 888.538.3960 | momentumtelecom.com/support... - Page 14 Poly CCX Series OpenSIP Phone User Guide Figure 4: Poly CCX 700 Phone Hardware Features Poly CCX 700 Phone Hardware Feature Descriptions Reference Number Feature Feature Description Reversible tab Secures the handset in the cradle when you position your phone stand at a high angle.
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Page 15: Led Indicators On Ccx Phones
Provides ringer and speakerphone audio output. Mute key Mute or unmute the microphone during an active call. LED Indicators on CCX Phones The LEDs on Poly CCX phones indicate phone and accessory states. CCX Phones LED Descriptions Color State and Description Speakerphone Off –... - Page 16 Poly CCX Series OpenSIP Phone User Guide • Lines screen: Displays assigned lines and favorite contacts. • Meetings screen: Displays today’s meetings (if enabled). Access the Home Screen The Home screen displays icons to access assigned softkeys, lines, and favorite contacts.
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Page 17: Entering Information Using The Onscreen Keyboard
Poly CCX Series OpenSIP Phone User Guide Task » Choose from: • From the home screen, select Settings. • Select Menu > Settings Icons and Status Indicators The following table displays the icons and status indicators that display on the phone. -
Page 18: Change The Keyboard Layout
Important: Dependencies and overrides may affect other parameters. For more information, see the parameter reference topic(s) in the Poly CCX Parameter Reference Guide. Task 1 Press and hold the comma (,) key on the phone’s keyboard for one second to access the Input options menu. -
Page 19: Accessibility Features
Users Who Are Deaf or Hard of Hearing Poly phones include features that enable users who are deaf or hard of hearing to use the phone. The following table lists the accessibility features for users who are deaf or hard of hearing. -
Page 20: Users Who Are Blind, Have Low Vision, Or Have Limited Vision
Users Who Are Blind, Have Low Vision, or Have Limited Vision Poly phones include features that enable users who are blind, have low vision, or have limited vision to use the phone. The following table lists the accessibility features for users who are blind, have low vision, or have limited vision. -
Page 21: Logging In To And Locking Your Phone
You may need to log in to a Poly phone before you can use one. By default, Poly devices don’t require you to log inIf you don’t log in, you see the default profile. When you log in, you have full access to your personal settings and your directory. -
Page 22: Log In To A Guest Automatic Call Distribution Phone
Poly CCX Series OpenSIP Phone User Guide Your system administrator enables the guest feature and provides you with the guest credentials. When you log in as a guest, you have limited access to your personal phone settings and your directory. You can access the BroadWorks Enterprise Directory and UC-One Favorites, but you can’t access your Contact Directory or general favorites. -
Page 23: Sign In Using Your Uc-One Credentials
Poly CCX Series OpenSIP Phone User Guide Sign In Using Your UC-One Credentials You can enter your UC-One credentials on your phone and view your line registered with theCisco BroadWorks server. Your system administrator provides your UC-One credentials. Task 1 Go to Settings > Basic > UC-One Credentials. -
Page 24: Lock Your Phone
Poly CCX Series OpenSIP Phone User Guide Related Tasks Place a Call from a Locked Phone on page 26 Answer a Call on a Locked Phone on page 28 Lock Your Phone You can choose how you want your phone to handle incoming calls when it’s locked. When you set up your phone to receive incoming calls when locked (the default setting), incoming calls ring on your phone, and you can answer calls by entering your user password. -
Page 25: Audio Calls
Placing Audio Calls Poly phones enable you to place calls to local numbers, international numbers, and contacts. You can initiate calls from your favorites list, recent calls list, and your phone directory. From a locked phone, you can place calls to numbers authorized by your system administrator. -
Page 26: Call A Favorite
Poly CCX Series OpenSIP Phone User Guide • From the Home screen, select Recent Calls • From the Place a Call screen, select Recent Calls 2 Select a contact. The call begins automatically after you select a contact. Related Concepts... -
Page 27: Answering Audio Calls
Poly CCX Series OpenSIP Phone User Guide • On the Calls screen, select the call and select Hang Up • On the Calls screen, select a held call, select Resume , and select Hang Up • If you’re using the handset, return the handset to the cradle. -
Page 28: Answer Calls Automatically
Poly CCX Series OpenSIP Phone User Guide Answer Calls Automatically You can set up your phone to automatically answer calls using Auto Answer. When enabled, the phone automatically answers all incoming calls using the speakerphone. Your system administrator sets how many times the phone rings before it automatically answers the call. -
Page 29: Resume A Call
Call Application Switching Methods Change the active call application on your phone. Change call applications using either the Poly Control Panel or cycle between them using the app switching icon. Select an Available Call Application Switch directly to another available call application using the Poly Control Panel. -
Page 30: Placing Intercom Calls
Poly CCX Series OpenSIP Phone User Guide 3 Select a contact. Placing Intercom Calls Like a normal call, the intercom feature enables you to place a call to a contact. An intercom call differs from a normal call in that the call recipient’s phone answers automatically when not in an active call. -
Page 31: Transferring Calls
Poly CCX Series OpenSIP Phone User Guide Transferring Calls Transfer active or held calls to another contact. Use one using the following transfer types: • Blind transfer: Transfers the call directly to another line without speaking with the other party first. -
Page 32: Call Precedence And Preemption
Poly CCX Series OpenSIP Phone User Guide Call Precedence and Preemption If your administrator has enabled call precedence and preemption, your outgoing calls are assigned a precedence level. If you are in an active call and receive a new call with a higher precedence, your active call is preempted—ended. If your call is preempted, your phone plays a preemption tone and displays a preemption screen. -
Page 33: Ignore A Parked Call
Poly CCX Series OpenSIP Phone User Guide When a parked call is retrieved by a contact monitoring your line, the Call Park icon and status message is removed from the line. Task » Press New Call and dial *88 and the extension the call was parked on. -
Page 34: Managing Calls With Uc-One Remote Office
Poly CCX Series OpenSIP Phone User Guide • Select UC-One on the Home screen. • Go to Settings > Features > UC-One Call Settings. 2 Select a line. 3 Select BroadWorks Anywhere and press Add. 4 Enter information for the Status, Name, Primary Number, and Alt. Number/SIP URI fields, if applicable. -
Page 35: Ignoring Or Rejecting Incoming Calls
Poly CCX Series OpenSIP Phone User Guide For more information on using Remote Office, contact your system administrator or service provider. Add a Remote Office Number You can add one number only as your remote office number. Task 1 Do one of the following: •... -
Page 36: Reject Incoming Calls
Poly CCX Series OpenSIP Phone User Guide The Incoming Call screen disappears, your phone stops ringing, and either the Home or Calls screen displays. Reject Incoming Calls Reject a call and send the call directly to voicemail. Rejected calls display in the Missed Calls list in Recent Calls. Rejecting calls is not available for shared lines. -
Page 37: Reject Anonymous Calls
Recording Audio Calls On Poly CCX business media phones, you can record audio calls onto a USB flash drive connected to your phone. Recordings save as .wav files on the USB flash drive, and you can record up to four hours in one .wav file. You can replay recordings on the phone or on a computer. -
Page 38: Pause A Recording
Poly CCX Series OpenSIP Phone User Guide Some things to note about recording: • You can’t record when there are no connected calls, when you place a new call to transfer a call or initiate a conference, or when you have an incoming call. -
Page 39: Pause And Resume Played Recordings
Poly CCX Series OpenSIP Phone User Guide Note: You can’t open and play recordings when you are in an active call or if you’re recording a call. If you try to, the phone cancels the action. Place the call on hold before playing recordings. The recording stops playing when you resume the call. -
Page 40: Video Calls
You can place video calls on the following Poly CCX phones: • Poly CCX 600 business media phones with a Poly EagleEye Mini camera (see the camera’s setup sheet for information on how to attach the camera to your phone) •... -
Page 41: Video Call Settings
2 Select Camera Settings > Target Frame Rate. 3 Choose Up or Down to adjust the frame rate. Adjust Video Quality You can adjust the camera settings on your Poly CCX system to improve video quality. Task 1 Do one of the following:... -
Page 42: Adjust The Video Display
• Crop: The system enlarges and crops the video to fit your screen without stretching the video. 3 Select Save. Adjust the Camera Position During a Call You can control the position of a Poly camera during or before a video call. Task 1 Do one of the following: •... -
Page 43: Mixed Audio And Video Calls
Poly CCX Series OpenSIP Phone User Guide • Display all incoming video calls on the full screen • Change the way video displays • View full-screen video with or without the picture-in-picture (PIP) • Display the PIP next to, or over, full-screen video Your video image displays at the top-right of the screen in a PIP video, as shown next. -
Page 44: Using A Usb Camera With Your Phone
Poly CCX Series OpenSIP Phone User Guide Using a USB Camera with Your Phone To transmit video during calls, attach a USB camera to your CCX 600 phone. Note: If your phone doesn’t detect the USB camera, you may need to ask your administrator to enable the USB port. -
Page 45: Managing Video Calls Without A Usb Camera
Poly CCX Series OpenSIP Phone User Guide Message Action Camera firmware sync complete. Camera rebooting. Indicates that the camera firmware sync is finished and your camera is in the process of rebooting. Camera firmware sync complete. Video available when next idle. -
Page 46: Conference Calls
Poly CCX Series OpenSIP Phone User Guide Conference Calls When you initiate a conference call, you can manage conference participants, join calls into a conference, or split your conference into individual calls. Audio Conference Calls Start a conference call with two contacts on hold. You can also split, hold, or resume conference calls. -
Page 47: Split A Conference Call
Poly CCX Series OpenSIP Phone User Guide Split a Conference Call Splitting a conference call ends the conference and places the participants on hold in individual calls. You can then resume one of the held calls. Task » During a conference call, select the Split softkey. -
Page 48: Shared Lines
Poly CCX Series OpenSIP Phone User Guide Shared Lines All CCX support multiple and shared lines. Your administrator can customize your phone to enable multiple shared lines. Shared Line Limitations Phones configured with shared lines have certain limitations. The following features are not available or have limitations on phones with shared lines: •... -
Page 49: Call Lists And Directories
Poly CCX Series OpenSIP Phone User Guide Call Lists and Directories All CCX CCX phones support a Recent Calls list, a Contact Directory, and a Corporate Directory. Note: Your phone may not support all of the features described in this section. Check with your system administrator to find out which features are available on your device. -
Page 50: Edit A Recent Call Entry
Poly CCX Series OpenSIP Phone User Guide Edit a Recent Call Entry You can edit a contact’s phone number stored in your Recent Calls list before returning the contact's call. Task 1 Select Edit. 2 Edit the number and select Dial. -
Page 51: Using Buddy Lists
Poly CCX Series OpenSIP Phone User Guide Task » Select New Call > Favorites. View Details for a Favorite Contact View the details for a favorite from the Home screen. Task 1 Go to the Lines screen. 2 Next to the contact’s name, select the Information icon. - Page 52 Poly CCX Series OpenSIP Phone User Guide View Your Buddy List When you enable the Watch Buddy setting for a contact, the contact is displayed in your Buddy list. Task » From the Lines screen, select Buddies. Tip: You can quickly dial a buddy from your Buddy list. From the Lines screen, select Buddies, select the buddy you want to call, and select Dial .
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Page 53: Contact Directory
Poly CCX Series OpenSIP Phone User Guide 2 From the Edit Contact screen, select Block Buddy > Enabled. 3 Select Save. View the Blocked Contacts List Contacts who can’t monitor your phone status are added to the Blocked List. Task 1 Go to Settings >... -
Page 54: View Contact Information
Poly CCX Series OpenSIP Phone User Guide 3 On the Add Contact screen, enter your contact’s information in the available fields. You only have to enter a phone number in the Contact field to add a new contact to the directory. You can choose to enter additional information. -
Page 55: Add Corporate Directory Contacts To The Local Directory
Poly CCX Series OpenSIP Phone User Guide Perform an Advanced Search of the Corporate Directory An advanced search enables you to choose to search for contacts by first name, last name, or phone number. Task 1 Go to Directories > Corporate Directory. -
Page 56: Accessing, Sending, And Broadcasting Messages
Poly CCX Series OpenSIP Phone User Guide Accessing, Sending, and Broadcasting Messages You can access, send, and broadcast a variety of message types. Note: Your phone may not support all of the features described in this section. Check with your system administrator to find out which features are available on your phone. -
Page 57: Send Instant Messages
Poly CCX Series OpenSIP Phone User Guide Send Instant Messages When you send a message, you can either select a message from a preset list of short messages, or you can use the dial pad or onscreen keyboard to enter a custom message. -
Page 58: Send A Group Page
Broadcast a page to a configured group paging channel using the Poly Control Panel. Task 1 From the top of the system display, swipe down to display the Poly Control Panel. 2 Optional: Swipe down a second time to expand the panel and display the icon names. -
Page 59: Group Paging Settings
Poly CCX Series OpenSIP Phone User Guide When you enable Do Not Disturb on your phone, you receive only Emergency broadcasts. Non-emergency broadcasts do not display or play on your phone. Listen to a Page During an Active Call Pages received during an active call defer or automatically play depending on the page priority. -
Page 60: Broadcasting Messages With Push To Talk
Poly CCX Series OpenSIP Phone User Guide 2 Select Group Paging > Group Subscriptions. 3 From the Group Subscriptions screen, select the group you want to subscribe to and select Yes. Enable Pages to Play during Active Calls Enable the phone to play incoming pages during active calls. -
Page 61: Receiving Ptt Broadcasts
Poly CCX Series OpenSIP Phone User Guide 5 When you finish your broadcast, do one of the following: • Release Talk. When you release Talk while sending the broadcast, the broadcast temporarily stops and enters a 10-second waiting period. During this period, the channel remains open to give others a chance to reply. At any time during the waiting period, you can resume your broadcast by pressing and holding Talk. -
Page 62: End Ptt Broadcasts
Poly CCX Series OpenSIP Phone User Guide End PTT Broadcasts After you end a broadcast, the channel remains open so others can respond. Task » Do one of the following: • Release Talk. The broadcast enters a waiting period. You can initiate another broadcast on another channel when the waiting period ends. -
Page 63: Phone Settings
Poly CCX Series OpenSIP Phone User Guide Phone Settings Make basic customizations on the phone that include changing the time and date format, setting a language, and adjusting the screen brightness. Password Required to Access Basic Settings You may need a password to configure basic settings on your phone. -
Page 64: Backlight Intensity And Timeout
Poly CCX Series OpenSIP Phone User Guide 2 Select Time and Date and select Disable. Backlight Intensity and Timeout Adjust the settings for the phone’s backlight illumination. If desired, change settings for the following backlight components: • Backlight Intensity: The brightness of the screen during phone activity and inactivity. -
Page 65: Change The Background Picture
Poly CCX Series OpenSIP Phone User Guide By default, your screen displays a blue background named Default. If no background images are set up, only the Default is available. You can also add personal photos on your phone using the Web Configuration Utility or a USB flash drive. -
Page 66: Reset Your Background
Poly CCX Series OpenSIP Phone User Guide 2 Navigate to Settings > Features > Removable Storage Media > Picture Frame. Your pictures display one-by-one. 3 Use the arrow keys to find your picture and then select the Set Background icon The picture you selected is displayed on the Home and Lines screens. -
Page 67: Disable The Screen Saver
Poly CCX Series OpenSIP Phone User Guide The USB icon is displayed on the status bar. 3 Go to Settings > Basic > Preferences. 4 Select Picture Frame > Folder, and enter the name of the folder you placed your photos in on the USB flash drive. -
Page 68: Power Saving Mode
Power Saving Mode Poly phones enter power saving mode to conserve energy after being idle for a certain period of time. Determine the period of time that the phone is idle before the screen turns off, and set different idle timeouts for office hours and off hours, such as evenings and weekends. -
Page 69: Changing Audio Settings
Poly CCX Series OpenSIP Phone User Guide Specify the amount of time the phone waits to go idle after you press a key or tap the screen (on touchscreen models). You can choose to set this time period longer than the other idle timeouts. This prevents power saving mode initiating when you use the phone. -
Page 70: Change The Volume
» Press the volume keys to increase or decrease the audio. Updating Your Buddy Status Poly phones enable you to sign into and update your presence status on your phone to let contacts know when you are busy or available. -
Page 71: View The Security Classification For Your Phone
Poly CCX Series OpenSIP Phone User Guide View the Security Classification for Your Phone If you are unsure of your security classification, you can view your assigned classification for all lines on your phone. Task 1 Navigate to Settings > Status > Lines. -
Page 72: Phone Applications
Poly CCX Series OpenSIP Phone User Guide Phone Applications Poly phones can support optional applications configured by your system administrator. Ask your system administrator if your phone supports any of the applications discussed in this section. Note: Some of the features described in this section require access to the Basic settings menu. If your phone requires a password to access the Basic settings menu, contact your system administrator for assistance. -
Page 73: View Meeting Details
Poly CCX Series OpenSIP Phone User Guide » From the Home screen, select Meetings and select an upcoming meeting. View Meeting Details You can view meeting details on the calendar, including start time, end time, participants, and notes. Task 1 On the Calendar screen, select a meeting. -
Page 74: Using The Launch Pad
Poly CCX Series OpenSIP Phone User Guide Icon Action Refreshes the current web page. Returns to the browser's home page. Displays the toolbar permanently so it does not hide every three seconds. Enables the toolbar to hide every three seconds. To display a hidden toolbar, you have to press the touchscreen until the toolbar displays. -
Page 75: Display The Launch Pad's Main Screen
Poly CCX Series OpenSIP Phone User Guide Task » Do one of the following: • Select Home to display the Launch Pad's main window with all the Launch Pad applications. • Select Refresh to refresh the Launch Pad window and access an updated application. -
Page 76: Connecting Bluetooth And Usb Devices
Poly CCX Series OpenSIP Phone User Guide Connecting Bluetooth and USB Devices Connect certain devices to your Poly CCX business media phone using Bluetooth or USB. Connecting Bluetooth Devices You can connect your Bluetooth–capable phone to a Bluetooth–capable headset or smartphone. - Page 77 Poly CCX Series OpenSIP Phone User Guide 2 Select Manage BT Devices. 3 Select Pair new device. The list of available devices populates. 4 Select your headset from the list. Managing Calls with Your Bluetooth Headset Manage calls with controls in a connected Bluetooth headset.
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Page 78: Using Electronic Hookswitch
Configure the following options for your specific headset model: • For Poly headsets, change the coarse receive level to 3 and the transmit level to B on the headset base unit. For details, refer to the guide that comes with your headset. -
Page 79: Usb Features On Ccx Phones
All Poly CCX business media phones connect with personal computers for additional functionality. Note: Poly CCX 400 business media phones can’t connect to a computer and a USB headset at the same time. Computer and Cable Requirements CCX business media phones have specific operating system and cable hardware requirements when connecting to a computer. -
Page 80: Usb Audio Mode
For the best performance, only use USB phone mode with one softphone client at a time. Connect Your Phone to a Computer as a USB Phone Connect your Poly CCX business media phone in USB phone mode to a computer to use it with softphone clients as a USB phone. - Page 81 Poly CCX Series OpenSIP Phone User Guide Place a Call in USB Phone Mode Place a softphone call from your CCX phone in USB phone mode. Connect the phone to your computer and run your softphone client. Task 1 Do one of the following: •...
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Page 82: Connecting To A Wireless Network
Poly CCX Series OpenSIP Phone User Guide Connecting to a Wireless Network You can connect your Wi-Fi capable phone to a wireless network. Note: CCX 600 and CCX 700 phones support wireless network connectivity. Connect to a Wireless Network After you enable Wi-Fi on your phone, connect to a wireless network. -
Page 83: Cisco Broadworks Features
Poly CCX Series OpenSIP Phone User Guide Cisco BroadWorks Features The following features are available when your administrator configures your phone with Cisco BroadWorks. BroadSoft Directories If enabled by your system administrator, you can access, search for, and call contacts in any of your company's BroadSoft directories from any phone. -
Page 84: Add Broadsoft Contacts To The Local Directory
Poly CCX Series OpenSIP Phone User Guide • Select Cs.In to make the search case-insensitive. 3 In the search field, enter your search criteria and select Submit. 4 Choose your contact. A contact details screen displays. Add BroadSoft Contacts to the Local Directory After you find your BroadSoft contact, you can add the contact to the Contact Directory. -
Page 85: Viewing Uc-One Contacts And Favorites
Poly CCX Series OpenSIP Phone User Guide While you can view UC-One contacts presence information on the Lines screen, you cannot change your presence status on the phone. You can change your presence status only in the UC-One client on your computer. -
Page 86: View Aggregated Self-Presence For Cisco Broadworks Lines
Poly CCX Series OpenSIP Phone User Guide View Aggregated Self-Presence for Cisco BroadWorks Lines The home screen displays the aggregated self-presence received from the Cisco BroadWorks Messaging Server (UMS). Task » From the Home screen, press Filter UC-One Favorites You can filter your list of contacts either by Favorites or by your contact's status. -
Page 87: Add Numbers To Your Simultaneous Ring List
Poly CCX Series OpenSIP Phone User Guide Add Numbers to Your Simultaneous Ring List You can add up to 10 extensions and phone numbers to the Simultaneous Ring list. When you add an extension or a phone number, you can choose to enable Answer Confirmation Required, which notifies you when a call is answered on one of the added numbers. -
Page 88: Assistant Options
Poly CCX Series OpenSIP Phone User Guide Filter Executive Calls Executives can enable Call Filtering on their phones to send all executive calls directly to an assistant to answer, and the executive is not alerted of the incoming call. Task 1 On the Home screen of the executive’s phone, select Executive. -
Page 89: Pick Up A Held Executive Call On A Shared Line
Poly CCX Series OpenSIP Phone User Guide Place a Call on Behalf of an Executive As an assistant, you can make calls on behalf of any of your assigned executives. When a call is made on behalf of an executive, a solid red bar displays on the executive’s line key, if the executive’s line is a shared line. -
Page 90: Pick Up A Held Executive Call On A Private Line
Poly CCX Series OpenSIP Phone User Guide Pick Up a Held Executive Call on a Private Line On private lines, the executives and assistants can pick up held calls on each other's phones, but they cannot view the status of a call or choose which held call to pick up. -
Page 91: Ribbon Communications Features
Poly CCX Series OpenSIP Phone User Guide Ribbon Communications Features The following features are available when your administrator configures your phone with Ribbon Communications. Ribbon Communications Multiple Appearance Directory Number - Single Call Appearance Register your phone with the Ribbon Communications server to use Multiple Appearance Directory Number - Single Call Appearance (MADN-SCA. -
Page 92: Resume A Held Madn Call
Poly CCX Series OpenSIP Phone User Guide Resume a Held MADN Call Any MADN member can resume a held call on the shared line. When an active call is placed on hold on the shared line, all group members are notified of the call's new status by a flashing red LED light on the line key on all members' phones, if enabled by your system administrator. -
Page 93: Managing The Ribbon Communications Address Books
Poly CCX Series OpenSIP Phone User Guide A confirmation tone plays, and the call is resumed automatically. Enable Privacy on a Bridge Call You can enable privacy on a bridge call to prevent additional MADN members from barging in to the call. -
Page 94: Using The Personal Address Book
Poly CCX Series OpenSIP Phone User Guide For the GAB, you can also enable View Persistency, which lets you view your most recent search results in the GAB after you have left the Directory screen. Task 1 Go to Menu >... - Page 95 Poly CCX Series OpenSIP Phone User Guide If you modify a contact's information on your phone or computer, the changes are automatically updated in the Ribbon Communications Personal Agent and in the PAB on your phone. Edit Contacts Locally Edit PAB contacts on your phone’s local interface.
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Page 96: Maintaining Your Phone
Poly CCX Series OpenSIP Phone User Guide Maintaining Your Phone When the phone isn’t operating properly, investigate or troubleshoot issues along with any other tasks your administrator may ask you to perform. Investigate Warnings When a phone is unable to perform certain tasks, a Warning icon displays in the status bar. -
Page 97: Clean The Touchscreen
Poly CCX Series OpenSIP Phone User Guide Task 1 Go to Settings > Status > Diagnostics. 2 Select Test Hardware and select an option from the list. Clean the Touchscreen The phone screens require minor maintenance, but you may need to clean the screen periodically. -
Page 98: Resume A Postponed Software Update
Poly CCX Series OpenSIP Phone User Guide You can choose to postpone the software update from 15 minutes up to six hours. You can postpone the software update up to three times. After the third time, the notification is displayed without the Postpone option. -
Page 99: Troubleshooting
Poly CCX Series OpenSIP Phone User Guide Troubleshooting If you’re having issues with your Poly phone, you can try the troubleshooting options and solutions in the following topics to resolve certain issues. Speakerphone If your speakerphone doesn't work, your system administrator may have disabled it. If this is the case, a message displays after you press the speakerphone key informing you that Handsfree mode is disabled. -
Page 100: Troubleshoot Audio And Echo Issues
Poly CCX Series OpenSIP Phone User Guide Common PDC Problems and Solutions Issue Corrective Action The computer and phone cannot establish a connection. Verify the Polycom Desktop Connector settings on your phone. You may need to reboot your phone or press the Reconnect soft key. -
Page 101: Reset The Phone To Factory Defaults
Poly CCX Series OpenSIP Phone User Guide Common Recording Issues and Solutions Issue Corrective Action The message “USB device is full. Recording canceled” displays Check that there’s sufficient space on the USB flash drive. when I pressed Start. The recording stops during a call.
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