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Troubleshooting
Before sending your camera for service, check the following to troubleshoot the problem. If the problem
still persists, consult the Sony Service Center.
Symptom
The power of the camera is
not turned on.
The camera does not work,
even when buttons on the
remote commander are
pressed.
An image is not displayed on
the connected video
monitor.
Pan, tilt, or zoom cannot be
operated.
The camera cannot be
operated with the remote
controller RM-IP500/IP10.
VISCA is not available even
when the camera is
connected to a computer.
Cannot access the camera
using a web browser.
Problems are not resolved
although measures were
taken.
Cause
The AC adapter is not firmly connected to
the DC IN 12 V terminal.
The power cord is not firmly connected
to the AC adapter or the power supply.
The connection cable to the PoE+ power
supply device is not firmly connected.
A non-PoE+ compliant-power supply
device is connected.
[IR RECEIVE] on the SYSTEM menu is
turned [OFF].
The remote commander's CAMERA
SELECT button number and the camera's
IR SELECT switch setting are different.
The video connecting cable is not
connected properly.
Exposure settings on the camera are not
appropriate.
The camera OSD menu is displayed.
The connection method is not configured
properly.
The VISCA RS-422 connection is
incorrect.
Communication baud rate settings are
different.
The VISCA over IP connection is incorrect. Check the connection to the LAN terminal.
The computer is not correctly connected
to the camera.
The network function is set to [OFF].
―
Remedy
Firmly insert the AC adapter all the way.
Firmly insert the power cord all the way.
Firmly insert the connection cable all the way.
Connect a PoE+ compliant-power supply
device.
Set [IR RECEIVE] to [ON] by operating the
menu with the remote controller RM-IP500/
IP10 (page 37).
Press the CAMERA SELECT button that
matches the IR SELECT switch setting (page
8).
Check the connection between the camera
and video monitor.
Check the exposure settings in the EXPOSURE
menu.
Close the menu by pressing the DATA SCREEN
button on the supplied remote commander.
Or close the menu with the remote controller.
Configuration of the connection method
(VISCA RS-422 or VISCA over IP) for RM-
IP500/IP10 is required. Check whether the
connection method for RM-IP500/IP10
corresponds to the connected cable.
Check the connection to the VISCA RS-422
terminal and the wiring of the RS-422 cable.
Set the same settings for the baud rate (9600
bps or 38400 bps) on the remote controller
and SYSTEM - VISCA RATE on the OSD menu.
Use a cross network cable when connected to
the remote controller on a one-to-one basis.
Check the connection between the camera
and computer.
Make sure the baud rate (9600 bps or 38400
bps) is set correctly for SYSTEM - VISCA RATE
on the OSD menu and that it is set in the
computer settings.
Connect the camera to the remote controller
RM-IP500/IP10 to check whether the camera
is not damaged.
Select [ON] for SYSTEM - NETWORK on the OSD
menu.
Remove the plug of the power cord from the
AC outlet, then reinsert it into the AC outlet
after waiting a while.
46
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