Troubleshooting - Panasonic AW-HE145WP Operating Instructions Manual

Troubleshooting

Operation
„ „
Symptom
No power
Cannot operate
( common to wireless remote control,
controller)
Cannot operate using the wireless
remote control
Cannot operate using the controller
The unit turns in the opposite
direction to the one operated
• Is the AC cable of the external DC power supply securely connected to the AC
outlet?
• If the power plug of the external DC power supply connected properly?
• Is the LAN cable connected securely to the LAN connector for IP control
<LAN LINK/ACT>?
• Is the network cable for the PoE++ (IEEE 802.3bt compliant) compatible power
supply device and the unit connected properly?
• Power may not be supplied if the total power limit is exceeded on power supply
devices that allow connections to multiple PoE++ terminals.
→ For details, refer to the operating instructions for the PoE++ power supply device.
• If the unit is connected to the controller, has it been connected properly?
→ For details, refer to the operating instructions for the controller.
• When performing operations from a wireless remote control
→ Also refer to the "Cannot operate using the wireless remote control" item.
• Is the power on?
→ If the unit's status display lamp is off or lights up orange, it means that the unit's
power is not on.
• The safe mode function may have been activated.
• Have the limiter functions been set?
• Has the unit you want to operate been selected properly?
• Have the remote control's batteries run down or have the batteries been installed
with their polarities reversed?
→ If the status display lamp does not blink even when the wireless remote control is
operated near the wireless remote control signal light-sensing area, it means that
the batteries have run down. Replace the batteries.
• Have the IR ID switches been set correctly?
• Is there a fluorescent light or plasma monitor near the unit and, if so, is the
wireless remote control signal light‑sensing area exposed to its light?
• Is the unit connected to the controller properly?
→ For details, refer to the operating instructions for the controller.
• It may be necessary to upgrade the version of the controller so that the controller
will support the unit.
→ For details on upgrading, visit the support page on the following website.
https://pro-av.panasonic.net/
• Has the stand‑alone (Desktop) installation setting been selected correctly?
• The reversal setting may have been established at the controller if the unit is
connected to the controller.
→ For details, refer to the operating instructions for the controller.
140
Cause and solution Reference pages
– – –
– – –
page 15
Installation Instructions
→ "Connections"
→ "System
example 3 (IP image
transmission, PoE++)"
– – –
Installation Instructions
→ "Connections"
– – –
page 29
page 139
pages 137 to 138
page 30
– – –
page 17, page 25
page 14
Installation Instructions
→ "Connections"
– – –
page 60, page 87
– – –