Warranty - Ecostrad iQ Plus Instruction Manual

10 | Warranty

The Ecostrad iQ Plus Panel Heater carries a 10-year guarantee on the body, a 3-year
guarantee on paintwork and a 2-year guarantee on electrical components. Within
the stated period, starting from the date the customer receives their unit, Ecostrad
guarantee to repair or replace the unit where a fault is due to defects in materials or
manufacturing.
The warranty does not cover any defect arising from damage, negligence, usage
outside the product's intended purpose or fair wear and tear. The warranty is only
valid when the unit has been used at the specified supply voltage, and in accordance
with all conditions specified in this manual. The warranty will be void if the heater has
been covered, tampered with or opened in any way, or if the ratings label has been
removed.
The warranty does not cover failures and faults due to force majeure, accidental
damage, mishandling, external impact, chemical agents or atmospheric phenomena,
incorrect use of the device, the purchaser's faulty electrical installations, transporting
the device or problems caused by the device being handled by persons not
authorised by Ecostrad. If the unit has been hardwired, an invoice may be required
to confirm the work was carried out by a qualified professional. Ecostrad cannot
accept responsibility for damage, loss or injury caused by incorrect installation,
maintenance, cleaning or covering the device.
The warranty is a contract with the original purchaser and does not transfer if the unit
is re-sold, gifted or inherited. Proof of purchase, including order number and order
confirmation or invoice, will be required if a claim is made. The warranty covers only
the model of heater shown on the purchase invoice. The warranty covers the repair
or replacement of the defective product only and Ecostrad shall have no liability for
installation costs or consequential losses however incurred. The unit is sold as a DIY
product; whilst hardwiring is permitted within the terms of the warranty – provided
evidence can be produced that the work was performed by a qualified installer – no
compensations will be offered for the installer's costs in the event of a claim. Claims
must be made with the establishment where the device was purchased. This warranty
does not affect the customer's consumer rights.
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