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• The power lead must be connected to a socket which must be at least 25cm from
the floor. Do not connect the element to the power supply until it is secured within
the radiator and correctly orientated, as demonstrated in Figure 1.
4 | Cleaning
Regular cleaning with a soft, damp cloth will keep the surface of your product looking
new. Do not use abrasive or chemical cleaners as these will damage the finish over
time.
5 | Warranty
The Ecostrad Allora Designer Radiator carries a 10-year guarantee on the steel body,
a 3-year guarantee on paintwork and a 2-year guarantee on electrical components.
Within the stated period, starting from the date the customer receives their unit,
Ecostrad guarantee to repair or replace the unit where a fault is due to defects in
materials or manufacturing.
The warranty does not cover any defect arising from damage, negligence, usage
outside the product's intended purpose or fair wear and tear. The warranty is only
valid when the radiator has been used with the supplied heating element, at the
specified supply voltage, and in accordance with all conditions specified in this
manual. The warranty will be void if the radiator has been tampered with, if its fluid
levels have been adjusted, or if the ratings label has been removed.
The warranty does not cover failures and faults due to force majeure, accidental
damage, mishandling, external impact, chemical agents or atmospheric phenomena,
incorrect use of the unit, the purchaser's faulty electrical installations, transporting the
unit or problems caused by the unit being handled by persons not authorised by
Ecostrad. An invoice may be required to confirm that installation work has been
carried out by a qualified professional. Ecostrad cannot accept responsibility for
damage, loss or injury caused by incorrect installation, maintenance, cleaning or
covering the unit.
The warranty is a contract with the original purchaser and does not transfer if the unit
is re-sold, gifted or inherited. Proof of purchase, including order number and order
confirmation or invoice, will be required if a claim is made. The warranty covers only
the model of heater shown on the purchase invoice. The warranty covers the repair
or replacement of the defective product only and Ecostrad shall have no liability for
installation costs or consequential losses however incurred. Claims must be made
with the establishment where the unit was purchased. This warranty does not affect
the customer's consumer rights.
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