Warranty - Ecostrad Klasse iQ Instruction Manual

8 | Warranty

The Ecostrad Klasse iQ Electric German Radiator carries a 15-year guarantee on the
body, a 3-year guarantee on paintwork and a 2-year guarantee on electrical
components.
What does the warranty cover?
Within the stated period, starting from the date the customer receives their unit,
Ecostrad guarantee to repair or replace the unit where a fault is due to defects in
materials or manufacturing.
What does the warranty NOT cover?
The warranty does not cover any defect arising from damage, negligence, usage
outside the product's intended purpose or fair wear and tear. The warranty is only
valid when the unit has been used at the specified supply voltage, and in accordance
with all conditions specified in this manual. The warranty will be void if the heater has
been covered, tampered with or opened in any way, or if the ratings label has been
removed.
The warranty does not cover failures and faults due to force majeure, accidental
damage, mishandling, external impact, chemical agents or atmospheric phenomena,
incorrect use of the device, the purchaser's faulty electrical installations, transporting
the device or problems caused by the device being handled by persons not
authorised by Ecostrad. If the unit has been hardwired, an invoice may be required
to confirm the work was carried out by a qualified professional. Ecostrad cannot
accept responsibility for damage, loss or injury caused by incorrect installation,
maintenance, cleaning or covering the device.
How to claim
The warranty is a contract with the original purchaser and does not transfer if the unit
is re-sold, gifted or inherited.
Proof of purchase, including order number and order confirmation or invoice, will be
required if a claim is made. The Safety Certificate provided with the heater may also
be required for warranty claims.
The warranty covers only the model of heater shown on the purchase invoice. The
warranty covers the repair or replacement of the defective product only and Ecostrad
shall have no liability for installation costs or consequential losses however incurred.
The unit is sold as a DIY product; whilst hardwiring is permitted within the terms of the
warranty – provided evidence can be produced that the work was performed by a
qualified installer – no compensations will be offered for the installer's costs in the
event of a claim.
Claims must be made with the establishment where the device was purchased. This
warranty does not affect the customer's consumer rights.
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