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11. CONTACTS – HICAPS/EFTPOS
11.1 HICAPS Help Desk
HICAPS Help Desk phone number is 1300 650 852.
For HICAPS Help Desk hours of operation, click here.
For authorisations:
• Credit Card (Credit) Account
This is an Australia-wide number 13 25 15
• Debit Card (Cheque) or (Savings) Account
This is an Australia-wide number 1300 369 852
• American Express 1300 363 614
• Diners Club 1800 331 112
Authorisation services are available 24 hours a day, 7 days a week.
For lost or stolen cards:
Please call the above authorisation line appropriate for the card type used (credit or debit).
Call 1800 033 103 about lost or stolen credit cards.
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Need help?
Do you have a question about the TRINITY and is the answer not in the manual?
Questions and answers
cannot get bipping noises on key pad to work
To enable the beeping sounds on the HICAPS TRINITY keypad, follow these steps:
1. Tap the accessibility icon at the present card screen.
2. Select "Training for visually impaired" mode.
3. Ask the customer if they want to use the side button or double-tap the screen to confirm selections.
4. A demo PIN entry keypad will appear.
5. As the customer drags a finger across the screen, beeping sounds will play to assist navigation.
This mode allows practice with digit selection, and digits will be spoken during training.
This answer is automatically generated
Is there any way of viewing settlements on hicaps slightly older than 30 days
Settlements older than 30 days cannot be viewed on the HICAPS Trinity terminal.
This answer is automatically generated