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STEP 4
If entering the claim manually, type in the RRN and benefit
amount from the original transaction receipt and tap
NEXT.
STEP 5
Summary of the HICAPS claim will be shown. Check the
claim details and tap Cancel Claim to proceed.
STEP 6
Warning message will be displayed to confirm cancelling
of claim. Tap Cancel Claim to continue to cancel claim.
Once a claim is cancelled, the claim is reversed and there is
no way to reinstate the claim.
If you do not wish to cancel the claim tap Go Back.
Note: The terminal will produce two copies of the
cancellation receipt. The first copy must be signed by the
Fund member and retained for your records, the second
copy is for the member's records.
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Need help?
Do you have a question about the TRINITY and is the answer not in the manual?
Questions and answers
cannot get bipping noises on key pad to work
To enable the beeping sounds on the HICAPS TRINITY keypad, follow these steps:
1. Tap the accessibility icon at the present card screen.
2. Select "Training for visually impaired" mode.
3. Ask the customer if they want to use the side button or double-tap the screen to confirm selections.
4. A demo PIN entry keypad will appear.
5. As the customer drags a finger across the screen, beeping sounds will play to assist navigation.
This mode allows practice with digit selection, and digits will be spoken during training.
This answer is automatically generated
Is there any way of viewing settlements on hicaps slightly older than 30 days
Settlements older than 30 days cannot be viewed on the HICAPS Trinity terminal.
This answer is automatically generated