HICAPS TRINITY User Manual
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HICAPS TRINITY User Manual

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HICAPS TRINITY (T650P) TERMINAL
USER GUIDE
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Questions and answers

Jennifer Leckey
February 17, 2025

cannot get bipping noises on key pad to work

0
1 comments:
Mr. Anderson
February 17, 2025

To enable the beeping sounds on the HICAPS TRINITY keypad, follow these steps:

1. Tap the accessibility icon at the present card screen.
2. Select "Training for visually impaired" mode.
3. Ask the customer if they want to use the side button or double-tap the screen to confirm selections.
4. A demo PIN entry keypad will appear.
5. As the customer drags a finger across the screen, beeping sounds will play to assist navigation.

This mode allows practice with digit selection, and digits will be spoken during training.

This answer is automatically generated

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Liz
March 27, 2025

Is there any way of viewing settlements on hicaps slightly older than 30 days

0
1 comments:
Mr. Anderson
March 27, 2025

Settlements older than 30 days cannot be viewed on the HICAPS Trinity terminal.

This answer is automatically generated

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Summary of Contents for HICAPS TRINITY

  • Page 1 HICAPS TRINITY (T650P) TERMINAL USER GUIDE...

  • Page 2: Table Of Contents

    Getting to know your terminal Diagram of HICAPS Trinity Terminal Terminal base Terminal Accessibility features HICAPS Home Screen Navigation 2.3.1 HICAPS Trinity Terminal Home Screen HICAPS Registering a new provider Modifying a provider Deleting a provider Processing a HICAPS claim...
  • Page 3 Terminal communications Terminal communication methods 6.1.1 Connectivity 6.1.2 Claims processing and communications on the HICAPS Trinity terminal Communications identifiers 6.2.1 Mobile signal 6.2.2 Bluetooth® 6.2.3 Wi-Fi 6.2.4 Terminal battery charge 6.2.5 Powering and restarting the terminal – On/Off/Restart Communication settings...

  • Page 4: Glossary Of Terms

    The amount charged for a given item of service. item number Numeric code identifying the type of service performed. Refer to the HICAPS website for a full list of approved service item numbers by modality. https://www.hicaps.com.au/support/guides/item- number-guides member...
  • Page 5 Term Description The Multi-Merchant Facility. This is a feature of the HICAPS terminal which optionally allows you to settle the EFTPOS funds separately for each provider. patient ID A member listed on the card which identifies a given patient within a Health Fund membership.

  • Page 6: Getting To Know Your Terminal

    • Raised Tactile Dots – surround the screen to assist with orientation of the digital keypad for PIN entry. Horizontal dots represent columns and vertical dots represent rows. (Refer to the Accessibility Guide for further information – see also hicaps.com.au/ accessibility).

  • Page 7: Terminal Base

    • Volume Controls – use these buttons to adjust the volume of sounds and alerts. The volume buttons are used to adjust the volume of spoken instructions through the in-built speaker or headphones. • Power/Accessibility Button – used to power the terminal on and off or to restart the terminal.
  • Page 8 Micro USB USB-A Ethernet Port RS-232 USB-A – currently not being used Micro USB - currently not being used Ethernet Port – used to connect the ethernet cable for receiving IP connectivity via an active LAN cable being plugged into the base.

  • Page 9: Terminal Accessibility Features

    2.2 Terminal Accessibility features Terminal Front Raised tactile dots Headphone Jack for audio prompts Volume Controls Chip Reader Terminal Rear Speaker for audio prompts...
  • Page 10 Trinity home screen Navigation Bar HICAPS Application Menu Reports Sale Settings Menu Other Transaction Types Settlements Support Menu Terminal ID Merchant ID Software Version Home Back...

  • Page 11: Hicaps Home Screen Navigation

    2.3 HICAPS Home Screen Navigation Your HICAPS Trinity terminal has a touch screen like an Android smart phone. It responds to gestures such as tapping and swiping. • Tap – lightly touch to select or launch items • Swipe – lightly drag your finger across a screen to swipe. For example, swipe down from the top of the screen to access the apps panel.

  • Page 12: Hicaps

    Once the completed form and supporting documents have been submitted and approved by HICAPS, the provider updates will be sent to the associated health funds and the new provider/s will automatically appear on your HICAPS Trinity terminal within 5 business days.
  • Page 13 STEP 2 Select a health care provider from the list, or search for a provider by entering part of the provider’s name or ID in the search bar. Note: This prompt will only be displayed if more than one provider is loaded into the terminal. STEP 3 Enter the Patient ID (this is the number next to their name on the membership card) The Patient ID defaults to 01 on...
  • Page 14 STEP 5 Enter clinical code if required, enter the amount for the item and tap to proceed. When all details are complete, tap Add to Claim. Note: The item cost will display the amount that was last used for that item. The first time you use an item, you will need to add an item cost amount.
  • Page 15 STEP 8 Present payment card to finalise the transaction.

  • Page 16: Processing A Hicaps Quote

    3.5 Processing a HICAPS quote STEP 1 To start a HICAPS Quote transaction from the home screen, swipe or tap the patient’s membership card to start the transaction. Alternatively, for health funds that allow key entry you can manually enter the card number by tapping Enter health card on the screen.
  • Page 17 STEP 4 Enter the Patient ID (this is the number next to their name on the membership card). The Patient ID defaults to 01 on the terminal. Tap Next to proceed. Note: For digital membership cards, if the patient has multiple members on their card they can get their Patient ID by tapping the ellipse (°°°) on their device or from their health fund’s app.
  • Page 18 STEP 7 Summary of the quote is shown and can add/delete/ modify items and patients. To add additional items, tap Add Item. To make a claim for a different patient, tap Add Patient. When finished, tap Send to Fund. The quote will be sent to the member’s health fund for assessment.

  • Page 19: Cancelling A Hicaps Claim

    3.6 Cancelling a HICAPS claim STEP 1 To cancel a HICAPS claim transaction from the home screen, swipe or tap a patient’s Health Fund card on the terminal. STEP 2 Tap Submit a claim at the top of the screen to open the dropdown list and select Cancel a claim.
  • Page 20 If entering the claim manually, type in the RRN and benefit amount from the original transaction receipt and tap NEXT. STEP 5 Summary of the HICAPS claim will be shown. Check the claim details and tap Cancel Claim to proceed. STEP 6 Warning message will be displayed to confirm cancelling of claim.

  • Page 21: Manual Daily Transaction Summary (Hicaps Totals)

    (HICAPS Totals) STEP 1 Tap Settlement on the HICAPS Home Screen STEP 2 Under the HICAPS section, select Today’s totals or Previous Days Totals. If there are multiple providers on the terminal, select the relevant provider or select All providers for...

  • Page 22: Ordering Terminal Paper Rolls

    Tap Print or select the printer icon in the top right-hand corner to print either Summary Listing or Detailed Listing. 3.8 Ordering terminal paper rolls If you need to order additional terminal paper rolls, please contact the HICAPS Help Desk on 1300 650 852.

  • Page 23: Sale

    4. EFTPOS 4.1 Sale STEP 1 To process an EFTPOS Sale transaction, tap the Sale icon on the home screen. Note: If the terminal has been configured as a multi merchant terminal you will be prompted to select the appropriate merchant for the transaction. STEP 2 Enter the transaction amount and tap Next.
  • Page 24 STEP 4 The cardholder may be prompted to select their account on the touch screen. STEP 5 If a PIN is required to complete the transaction a keypad will be displayed for a customer to enter their PIN and tap Enter to complete the transaction.

  • Page 25: Sale - Manual Entry

    4.2 Sale – Manual Entry STEP 1 To enter the card details, select the Transactions icon from the Home Screen. STEP 2 Select the Payment Application option under NAB group. Note: If the terminal has been configured as a multi merchant terminal you will be prompted to select the appropriate merchant for the transaction.
  • Page 26 STEP 4 Select Manual Card Entry from the Other Options screen. If prompted for Payment Options, select Manual. STEP 5 Enter the card number using the on-screen keypad and select Enter. The first 6 and the last 4 digits of the card will be displayed.
  • Page 27 STEP 7 The transaction will be processed by the bank and be approved or declined. Please ensure you check the screen and receipt to confirm the transaction was approved or declined. Merchant can choose to print a receipt following a response from the bank.

  • Page 28: Refund

    4.3 Refund There are two ways to process EFTPOS refunds on the HICAPS Terminal. Option 1 – Matched Refund Matched refunds ensure that the card number is matching and the refund cannot exceed the value of the original transaction. HICAPS recommends processing matched refunds in all cases as it ensures you are limiting your potential exposure to chargebacks.
  • Page 29 STEP 3 Tap Refund. Note: If the terminal has been configured as a multi merchant terminal you will be prompted to select the appropriate merchant for the transaction. STEP 4 Tap or search for the relevant date to view previous transactions.
  • Page 30 To complete the refund, you will be required to enter the manager passcode. If you have forgotten the passcode, you will need to contact the HICAPS Help Desk on 1300 650 852. Note: If you’re prompted for Refund Options, select Card or Mobile.
  • Page 31 STEP 9 Cardholder may be prompted to select their account on the≈touch screen. STEP 10 If a PIN is required to complete the transaction a keypad will be displayed for a customer to enter their PIN and tap Enter to complete the transaction. Note: In some cases, the card will not require a PIN and therefore a signature will be required to complete the transaction.
  • Page 32 Option 2 – Unmatched Refund Should you need to process an unmatched refund (i.e. unable to match it against the original payment card number), you can follow the steps below: STEP 1 From the home screen, tap the Transactions button. STEP 2 Tap the Payment Application button.
  • Page 33 To complete the refund, you will be required to enter the manager passcode. If you have forgotten the passcode, you will need to contact the HICAPS Help Desk on 1300 650 852. Note: If you’re prompted for Refund Options, select Card or Mobile.
  • Page 34 STEP 6 On the card presentation screen, tap or insert the original transaction card to process the refund. STEP 7 Cardholder may be prompted to select their account on the touch screen. STEP 8 If a PIN is required to complete the transaction, a keypad will be displayed for a customer to enter their PIN and tap Enter to complete the transaction.
  • Page 35 STEP 9 The transaction will be processed by the bank and be approved or declined. Please ensure you check the screen and receipt to confirm the transaction was approved or declined. Merchant can choose to print a receipt following a response from the bank.

  • Page 36: Eftpos Settlements

    4.4 EFTPOS Settlements 4.4.1 Manual EFTPOS settlement From the HICAPS Trinity terminal, you can view, perform and print settlements. STEP 1 From the Home screen, tap the Settlement button. STEP 2 Select from the options provided: Today’s settlement – you can view and manually settle transactions for the day.

  • Page 37: Automatic Settlement

    4.4.2 Automatic settlement The HICAPS Trinity terminal automatically settles all transactions daily at 9:30pm AEST. The time for settlement can be set for a different time of your choice. Settlement can be configured to occur between 9am and 9:30pm AEST. Please refer to the section headed Automatic Settlement (AMIS) in the HICAPS Accounts Online User Guide.

  • Page 38: Terminal Functions

    5.1 Accessibility 5.1.1 About the Terminal Accessibility Features HICAPS Trinity terminals have accessibility features to support users by making it easier to process transactions. Features include: • Tactile dots surrounding the screen to orient the telephone keypad for PIN entry.

  • Page 39: Pin Entry Training Mode

    5.1.3 PIN entry training mode The HICAPS Terminal has a PIN entry training mode for cardholders to understand how to process payments requiring a PIN. To enable this function, use the following...
  • Page 40 STEP 2 Enter a transaction amount and tap Next. STEP 3 On the card presentation screen, tap the Accessibility icon on the top right-hand corner. STEP 4 Select Training for Vision Impaired from Vision Accessibility options.
  • Page 41 STEP 5 Select the preferred accessibility configuration, either Double-Tap Using One Finger on the Screen or Use Button on the Side of the Terminal. STEP 6 Follow the terminal instructions on how to orient the terminal to enter a PIN. The training instructions are: ‘Welcome to accessibility mode and PIN entry training.

  • Page 42: Changing Colour/Large Text

    5.1.4 Changing Colour/Large Text STEP 1 On the card presentation screen, tap the accessibility icon in the top right-hand corner. STEP 2 Select Colour / Large Text to change colour contrast and text size. Note: Customers can connect headphones via the audio jack if required.
  • Page 43 STEP 4 The customer will be prompted to present their payment card. An audible voice instruction will also advise on the location of where to present the card. STEP 5 The cardholder may be required to select the card account type.

  • Page 44: Support

    From the Support screen, tap Contact to display the contact numbers and opening hours for the HICAPS Help Desk and HICAPS Sales. The HICAPS Sales team email address (hicapssales@hicaps.com.au) and the HICAPS website (www.hicaps.com.au) are also displayed. 5.2.2 Changing the paper roll...

  • Page 45: Hicaps Logon Test

    5.2.3 HICAPS logon test From the home screen, tap the Support icon, then tap HICAPS logon test to perform a HICAPS logon test. The terminal will display a message from NAB (Test successful) if the terminal can communicate. Tap close to return to the Support menu.

  • Page 46: Terminal Communications

    Claims must only be processed at registered practice locations for which you have a location specific provider number. Please ensure that you use the provider number specific to the location at which the treatment has been provided and the HICAPS claim is processed.

  • Page 47: Communications Identifiers

    (depending on terminal usage). As often as possible we encourage you to charge your HICAPS terminal on the base, rather than directly via a USB Type C power pack to the wall. Leaving the terminal on its base allows for the terminal to receive important security updates.

  • Page 48: Communication Settings

    In the event your internet connection is temporarily unavailable, the Trinity terminal will attempt to process transactions via previously connected Wi-Fi or mobile networks.
  • Page 49 STEP 2 Tap the application launcher to display available applications. STEP 3 From the list of applications, select the Base Controller Application. STEP 4 From the application, select Pair A New Dock.
  • Page 50 STEP 5 Push the button on the front of the base to enable Bluetooth pairing mode and verify that the blue light on the left hand side of the base will blink once enabled. STEP 6 Lying the terminal flat on its left hand side, with the rear camera facing the base, line up the lights on the screen within the rectangular box.

  • Page 51: Configuring Wi-Fi

    6.5 Configuring Wi-Fi STEP 1 From the HICAPS home screen, drag your finger from top of the screen to display the Android ‘quick settings’ panel. STEP 2 Hold the Wi-Fi icon, until the Wi-Fi configuration screen is open. STEP 3 Confirm Wi-Fi is enabled with the toggle facing right (On) and select the desired Wi-Fi Name.

  • Page 52: Completing A Heartbeat

    If you need to request a manual heartbeat follow these steps: STEP 1 From the HICAPS Home Screen, select Support. STEP 2 Scroll down on the Support Page until Diagnostics is available. Tap Diagnostics to launch the Diagnostics App.
  • Page 53 STEP 4 Scroll to the bottom of the page (VHQ heartbeat). Tap Request Heartbeat. If successful, a green tick will appear on the right of the Request Heartbeat link.

  • Page 54: Hicaps Response Codes

    HICAPS RESPONSE CODES 7.1 Accessing HICAPS response codes You can find HICAPS response codes on the HICAPS Trinity terminal and on the HICAPS website. To access the HICAPS response codes on the HICAPS Trinity terminal, follow the steps below: STEP 1 From the Home Screen, tap Reports.

  • Page 55: Accessing Item Level Hicaps Response Codes

    Scroll through the list of codes or use the search bar to enter numbers or letters to display the code you’re searching. Note: You can print a list of HICAPS response codes by tapping the print icon in the top left corner while on the HICAPS response codes screen and tap OK on the confirmation screen.
  • Page 56 Scroll through the list of codes or use the search bar to enter numbers or letters to display the code you’re searching. Note: You can print a list of item level HICAPS response codes by tapping the print icon in the top left corner while on the HICAPS response codes screen and tap OK on the confirmation screen.

  • Page 57: Payment Transactions Error Messages And Corrective Actions

    10. TERMINATION OF EFTPOS MERCHANT SERVICE Should you decide to terminate your HICAPS EFTPOS merchant service, you need to notify HICAPS using the online form on the HICAPS website. Click here for account amendment forms.

  • Page 58: Contacts - Hicaps/Eftpos

    11. CONTACTS – HICAPS/EFTPOS 11.1 HICAPS Help Desk HICAPS Help Desk phone number is 1300 650 852. For HICAPS Help Desk hours of operation, click here. For authorisations: • Credit Card (Credit) Account This is an Australia-wide number 13 25 15 •...
  • Page 59 ©2021 HICAPS Pty Ltd ABN 11 080 688 866 A wholly owned subsidiary of National Australia Bank Limited ABN 12 004 044 937 AFSL and Australian Credit Licence 230686.

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