Table of Contents
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1.
GLOSSARY OF TERMS
Term
AEST (Australian
Eastern Standard Time)
benefit
body part
cancel
card
claim
claim declined
claim receipt
claim to sale
clinical code
fallback
gap payment
heartbeat
HICAPS
issue date
item cost
item number
member
4
Description
The time zone used for automatic settlements on the HICAPS Trinity
terminal unless otherwise configured.
Value of rebate authorised by a Health Fund.
Two-digit alpha/numeric identifying the part on the body on which the
service was performed.
Reverses a transaction processed through the terminal.
A membership card issued by a Health Fund or an EFTPOS or credit card,
issued by a bank.
After treatment is provided, details are sent electronically via the
terminal to the Health Fund.
When a Health Fund declines to pay the request, a brief response
message will print with each declined item and/or claim.
Either the terminal or the associated Practice Management System prints
a receipt, which must be signed by the patient to acknowledge services
and approve the transfer of payment to the provider.
The terminal facility allowing you to start an EFTPOS transaction using
the Gap amount returned from the HICAPS Claim.
Two-digit alpha/numeric identifying the body part/primary condition/
diagnostic intervention on which the service was performed.
The terminal was unable to contact the bank to process an EFTPOS
transaction, but the transaction has been approved/declined and will be
sent to the bank with the next transaction.
The amount remaining after the Health Fund has approved a benefit for
the specified services.
A short message sent by the terminal to the terminal management
system every hour. It sends statistical information and checks for updates.
Health Industry Claims and Payments Service. The company responsible
for the switching of transactions to health funds from the terminal.
The date the membership card was issued. Those cards with issue dates
have them printed on the bottom right-hand corner of the card.
The amount charged for a given item of service.
Numeric code identifying the type of service performed.
Refer to the HICAPS website for a full list of approved service item
numbers by modality. https://www.hicaps.com.au/support/guides/item-
number-guides
A customer of a Health Fund.
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Need help?
Do you have a question about the TRINITY and is the answer not in the manual?
Questions and answers
cannot get bipping noises on key pad to work
To enable the beeping sounds on the HICAPS TRINITY keypad, follow these steps:
1. Tap the accessibility icon at the present card screen.
2. Select "Training for visually impaired" mode.
3. Ask the customer if they want to use the side button or double-tap the screen to confirm selections.
4. A demo PIN entry keypad will appear.
5. As the customer drags a finger across the screen, beeping sounds will play to assist navigation.
This mode allows practice with digit selection, and digits will be spoken during training.
This answer is automatically generated
Is there any way of viewing settlements on hicaps slightly older than 30 days
Settlements older than 30 days cannot be viewed on the HICAPS Trinity terminal.
This answer is automatically generated