Table of Contents
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Table of Contents
Related Manuals for HICAPS T4200
Summary of Contents for HICAPS T4200
- Page 1 guide...
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Page 2: Table Of Contents
2 2.2. processing a HICAPS claim transaction (HICAPS terminal) 2 • Debit Card (Cheque) or (Savings) Account 2.2.2 processing a HICAPS claim transaction (practice management system) 5 This is an Australia-wide number 300 650 852 cancelling a HICAPS claim 6 lost or stolen cards 2.3.... - Page 3 4.3.5 cash out 4 4.3.6 sale 4 terminal function keys 4.4. report [] key (print EFTPOS and HICAPS reports) 4.4.2 setup [2] key (refer help desk) 4.4.3 reset [3] key 4.4.4 lock [4] key 4.4.5 sign on [5] key 4.4.6 quote [6] key 4.4.7 order [7] key...
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Page 4: Hicaps/Eftpos
The date the membership card was issued. Those cards with issue dates have them printed on the bottom right-hand For HICAPS Help Desk hours of operation, please refer to www.hicaps.com.au corner of the card. Provider information section. item cost The amount charged for the given item of service. -
Page 5: Diagram Of Hicaps Terminal
HICAPS. This form is high speed available from the HICAPS website www.hicaps.com.au thermal printer or from the HICAPS Help Desk on 1300 650 852. You will receive notification from HICAPS in writing once the providers have been registered. account select Merchant Function 54 is used for Provider Setup. - Page 6 Pressing the Alpha [#] key again will change from upper case to lower case and symbols. step 7 PROVIDER SETUP E.g. This option will enable the terminal to prompt to automatically start an EFTPOS transaction for the gap cLaiM TO saLE PROVIDER NAME PROVIDER NAME ENaBLED...
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Page 7: Changing And Deleting Providers
TXT LisTiNG [ENTER]. It is used to protect access to the provider table. of practice Details’ form will need to be completed and sent to HICAPS. This form is DisaBLED available from the HICAPS website www.hicaps.com.au or from the HICAPS Help Desk step 15 on 1300 650 852. -
Page 8: Processing A Hicaps Claim 2
Note: Terminal Provider Setup prompt for Clinical code step 1 or Tooth Number may be changed through Provider SELECT PROVIDER To start a HICAPS Claim transaction, simply swipe the cLEaR Setup (Refer 2.) and will only be displayed if setup patient’s Health Fund card through the terminal. -
Page 9: Processing A Hicaps Claim Transaction (Practice Management System) 5
The claim receipt contains all of the information relating to the claim. A second [CUSTOMER COPY] is To start a HICAPS Claim Transaction, simply send the printed without the statutory declaration. The first transaction to HICAPS by clicking on the HICAPS icon copy is required to be signed by the Fund member and on your Practice Management System screen. -
Page 10: Cancelling A Hicaps Claim 6
Press the [REFUNDs] key. 2.3.1 cancelling a hicaps claim (hicaps terminal) step 2 There are two options for cancelling HICAPS claim transactions, but for each option The terminal will then prompt you to swipe/insert the sWipE/iNsERT caRD a transaction can only be cancelled on the same day that it was originally processed. -
Page 11: Cancelling A Hicaps Claim (Practice Management System) 8
(practice management system) (hicaps forced settlement) To cancel a HICAPS claim transaction, simply send the transaction to HICAPS by selecting Prior to processing the first transaction of each day, the appropriate option from your Practice Management System screen. When the... -
Page 12: Ordering Terminal Rolls
ORDER? Required) or when advised by the Help Desk, the Press the [FUNcTiON] key. terminal is required to logon to HICAPS. In most cases this is automatically done by the terminal, however, step 2 there may be some times when you are required to Enter [7] and press [ENTER]. -
Page 13: Customising A Hicaps Receipt (Optional)
(optional) EFTpOs To customise your HICAPS receipt for seasonal or other processing an EFTpOs transaction messages. 3.1.1 processing an EFTpOs transaction following step 1 a successful claim transaction ENTER RECEIPT TEXT Press the [FUNcTiON] key. step 1... - Page 14 step 5 3.1.2 processing an EFTpOs transaction SELECT ACCOUNT The cardholder is to select their account using the step 1 buttons beside each account option. chEQUE To start an EFTPOS Sale transaction, simply swipe the patient’s EFTPOS card through the terminal. This could saViNGs be Credit: Visa, MasterCard, Charge: Amex, Diners or JCB, or Debit: Cheque or Savings as per your EFTPOS...
- Page 15 step 6 example EFTpOs sale receipt RESPONSE The transaction will be processed by the bank and The EFTPOS receipt contains all of the information be approved or declined. Please ensure you check relating to the EFTPOS transaction. A second the screen and receipt to confirm the transaction was [cUsTOMER cOpY] is printed.
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Page 16: Processing An Eftpos Transaction
Refund for this cardholder (refer to option 2 below or the To start an EFTPOS transaction, simply send the YES [ENTER] key to Refund the selected transaction. transaction to HICAPS by clicking on the HICAPS icon on your Practice Management System screen. option 2 The terminal will prompt for the customer’s EFTPOS... -
Page 17: Refund An Eftpos Transaction (Practice Management System)
(practice management system) buttons beside each account option. chEQUE To refund an EFTPOS transaction, simply send the transaction to the HICAPS terminal by selecting the step 7 saViNGs appropriate option from your Practice Management The terminal will then prompt for the cardholder to System screen. -
Page 18: Eftpos Settlement
EFTpOs settlement step 3 SETTLEMENT TXN LISTING Once you have selected the provider/merchant from Settling EFTPOS simply advises HICAPS that you have the list, you have 3 options. 1. sETTLEMENT finished EFTPOS processing for that day. Anything processed after performing the settlement will be 2. -
Page 19: Automatic Terminal Settlement
3.3.2 automatic terminal settlement step 5 EFTPOS SETUP AUTO SETTLE NAB Once you have selected auto settle NAB you will be This option enables your terminal to settle provided with 3 options. Select the appropriate Auto 1. sETTLEMENT 1. aUTO sETTLE automatically at a pre-determined time each day. -
Page 20: Host Forced Settlement
<MaXiMUM RETRY is 3> the default of 0 attempts, simply press [ENTER]. You The HICAPS T4200 has a built in screensaver function. may increase the number of retries to 2 or 3. Simply While the terminal is not in use it will display the key [2] or [3] and press [ENTER]. -
Page 21: Main Menu
4.2.1 logon LOGON TESTS Perform tests on the terminals: The Logon option is used to logon to the NAB/HICAPS . LOGON HOST . HOST host, log on by terminal, by merchant or by provider. HOST: HICAPS transactions host, EFTPOS transactions, 2. -
Page 22: Transaction Menu
Health Funds participating in the quotations function. 4.3.2 refund/cancel The Refund/Cancel option is used to either reverse an EFTPOS transaction or cancel a HICAPS Claim transaction (refer to section 2.3.). 4.3.3 pre-auth The Pre-auth option is available for credit cards only. -
Page 23: Terminal Function Keys
This is used to reprint the receipt for an EFTPOS or (print EFTpOs and hicaps reports) HICAPS transaction processed in the current batch. By The REPORT [1] key allows you to print a number of using [LasT] for the previous transaction or [iNVOicE] different standard reports from the terminal. -
Page 24: Quote [6] Key
2.6. step 2 4.4.8 reprint [8] key Enter [9] [0] and press the [ENTER] key. (reprint EFTpOs and hicaps transactions) step 3 The REPRINT [8] key is used to either reprint the receipt ENTER OLD passWORD... -
Page 25: Fallback Procedure
In the event of the terminal being unable to communicate with the NAB/HICAPS host, it will default to a fallback situation. Amounts above your floor limit require an authorisation number to be obtained and entered when requested into the terminal. -
Page 26: Thermal Printer
The HICAPS T4200 terminal has a high speed, whisper quiet thermal printer. It must only be loaded with special thermal paper available from HICAPS, ordered either through the terminal, refer: 2.6 Ordering Terminal Rolls or by contacting the HICAPS Help Desk on 300 650 852. -
Page 27: Hicaps Response Codes
Receipt print Out Description Approved (8) Approved or completed successfully 0 Prov Not Approv (5) Provider not approved by fund Mship Under Invest (9) Membership under investigation Invalid Prov Nbr (6) Invalid Provider number Retain Card () -
Page 28: Item Level Hicaps Response Codes
Health Fund for a specific reason. These transactions must be Hardware Error followed up directly with the fund. Unexpected loss of carrier item level hicaps response codes Transaction Type not available Reversal Time Out code Receipt print Out... -
Page 29: Eftpos Error Messages And Corrective Actions
Item not valid for provider 4 Refer to Health Fund Refer to fund 3 Item Not Apprvd Item not approved – not payable by HICAPS System Problem System Problem 4 Max Nbr Ser Exc Service exceeds number of times permitted... -
Page 30: Manual Backup Procedure
PIN Retried Exceeded The allowable number of pin retries has been exceeded N Upgrade Available Transaction approved – a new version of terminal for the card software is available and the terminal will automatically attempt to upgrade overnight No Credit Account The Credit account was selected for the transaction, but one is not attached to the card PIN PAD Error... -
Page 31: Merchant Requirements To Ensure Eftpos Transactions Are Valid
Description . For all manual transactions: Reports: (a) Always try the transactions through the PIN pad 1 audit (print txn listings: all txns. 2 eftpos only. 3 hicaps only). first. 2 shift Totals (reset). 3 Reprint (last or invoice). -
Page 32: Medicare Australia Easyclaim
Medicare australia Easyclaim HICAPS have developed Medicare Australia’s Easyclaim solution for the HICAPS T4200 terminal. The user guide for the Easyclaim solution is a separate user guide that is available from HICAPS by contacting the HICAPS Helpdesk on 300 650 852. - Page 33 HICAPS Pty Ltd ABN 11 080 688 866 67197A1008...
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