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STEP 2
Select a health care provider from the list, or search for a
provider by entering part of the provider's name or ID in the
search bar.
Note: This prompt will only be displayed if more than one
provider is loaded into the terminal.
STEP 3
Enter the Patient ID (this is the number next to their name
on the membership card) The Patient ID defaults to 01 on
the terminal. Tap Next to proceed.
Note: For digital membership cards, if the patient has
multiple members on their card they can get their Patient
ID by tapping the ellipse (°°°) on their device or from their
health fund's app.
STEP 4
Select the claim item or search for items by number or
name. As you type in the Search field at the top of the
screen, options will be displayed. Tap on the relevant item
to add it to the claim.
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Need help?
Do you have a question about the TRINITY and is the answer not in the manual?
Questions and answers
cannot get bipping noises on key pad to work
To enable the beeping sounds on the HICAPS TRINITY keypad, follow these steps:
1. Tap the accessibility icon at the present card screen.
2. Select "Training for visually impaired" mode.
3. Ask the customer if they want to use the side button or double-tap the screen to confirm selections.
4. A demo PIN entry keypad will appear.
5. As the customer drags a finger across the screen, beeping sounds will play to assist navigation.
This mode allows practice with digit selection, and digits will be spoken during training.
This answer is automatically generated
Is there any way of viewing settlements on hicaps slightly older than 30 days
Settlements older than 30 days cannot be viewed on the HICAPS Trinity terminal.
This answer is automatically generated