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Problem
Service messages
Solving paper feed problems
Symptom
Paper frequently jams.
The Paper Jam
message remains after
you remove the jammed
paper.
The page that jammed
does not reprint after you
clear the jam.
Blank pages feed into
the output bin.
Troubleshooting
Solution
A service message indicates printer failure that may require service.
Turn the printer off, wait about 10 seconds, and then turn the printer on.
If the error recurs, write down the error number, the problem, and a
detailed description. Call for service.
Cause
You are using paper that does not
meet the printer specifications.
You have loaded too much paper
or too many envelopes.
Guides in the selected tray are not
set to the appropriate position for
the size paper loaded.
The paper has absorbed moisture
due to high humidity.
You have not pressed
or have
not cleared the entire paper path.
Jam Recovery in the Setup menu
is set to Off.
An incorrect media type is loaded
in the tray being printed from.
Solving paper feed problems
Solution
Try the following:
• Flex the paper.
• Turn the print media over.
Check the following:
• Drawer is properly installed.
• Print media is loaded correctly.
• Print media is not damaged.
• Print media meets specifications.
• Guides are positioned correctly for the print media size
selected.
Use recommended paper and other specialty media.
For more information that can help prevent jams from
occurring, see Avoiding jams on page 20.
Make sure the print media is below the paper fill indicator
on the side guides.
Move the guides in the tray to the correct position.
Load paper from a fresh package.
Store paper in its original wrapper until you load it.
See Storing print media on page 19 for more
information.
Clear paper from the entire paper path, and then press
.
For more informations, see Clearing printer jams on
page 46.
Set Jam Recovery to Auto or On.
For more information, see the Menus and Messages
Guide.
Load the correct type media for your print job, or change
the Paper Type to match the type of media loaded.
For more information, see the Menus and Messages
Guide.
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