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Solving print quality problems
The information in the following table may help you solve print quality problems. If these suggestions still do not correct the
problem, call for service. You may have a printer part that requires adjustment or replacement.
Problem
Print is too light.
Toner smears, or print comes
off the page.
Toner appears on the back of
the printed page.
Toner fog or background
shading appears on the page.
Troubleshooting
Action
• The toner may be low.
• Change the Toner Darkness setting in the Quality menu.
• Change the Brightness setting in the Quality menu.
• Change the Contrast setting in the Quality menu.
• If you are printing on an uneven print surface, change the Paper Weight and Paper
Texture settings in the Paper menu.
• Verify the correct print media is being used.
• If you are printing on an uneven print surface, change the Paper Weight and Paper
Texture settings in the Paper menu.
• Verify the print media is within the printer specifications. See Understanding print
media guidelines on page 13 for more details.
If the problem continues, turn the printer off and contact the place you bought your
printer.
Toner is on the transfer roll. To help prevent this, do not load print media that is smaller
than the page size of the job to be printed.
Open and close the printer top front cover to run the printer setup cycle.
• Check the photoconductor kit to make sure it is installed correctly.
• Replace the photoconductor kit.
Solving print quality problems
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