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Symptom
Job takes longer than
expected to print.
Job prints from the
wrong tray or on the
wrong paper or specialty
media.
Incorrect characters
print.
Large jobs do not collate. Collate is not set to On.
Unexpected page breaks
occur.
The paper is curled once
it exits the printer.
Troubleshooting
Cause
The job is too complex.
Page Protect is set to
On.
The printer Operating
Mode is set to Quiet
mode or Eco-mode.
The control panel menu
settings do not match the
media loaded in the tray.
You are using an
incompatible parallel
cable.
The printer is in Hex
Trace mode.
The job is too complex.
The printer does not
have enough memory.
The job has timed out.
The print media has
been in the printer too
long or is too heavy.
The print job has too
many pages for simplex
printing.
The paper has absorbed
moisture due to high
humidity.
Solving printing problems
Solution
Reduce the complexity of your print job by eliminating the number
and size of fonts, the number and complexity of images, and the
number of pages in the job.
Set Page Protect to Off from the Setup Menu.
For more information, see the Menus and Messages Guide.
Set the Operating Mode to Normal.
For more information, see Selecting printer operating mode on
page 63.
Make sure the Paper Size and Paper Type specified in the printer
driver match the paper size and type in the tray.
If you are using a parallel interface, make sure you are using an
IEEE 1284-compliant parallel cable.
If Ready Hex appears on the display, you must exit Hex Trace
mode before you can print your job. Turn the printer off and back
on to exit Hex Trace mode.
Set Collation to On in the Finishing Menu or through the printer
driver.
Note: Setting Collation to Off in the driver overrides the setting in
the Finishing Menu.
For more information, see the Menus and Messages Guide.
Reduce the complexity of the print job by eliminating the number
and size of fonts, the number and complexity of images, and the
number of pages in the job.
Add printer memory.
Set Print Timeout to a higher value from the Setup Menu.
For more information, see the Menus and Messages Guide.
• Use paper that is sealed in its original packaging.
• Turn the paper over.
• Rotate the paper 180 degrees.
• If you are printing a multiple-page job, try duplexing it.
• When printing on heavy print media, open the rear exit door for
a straight-through path.
• Try another type or brand of print media, such as a xerographic
paper for laser printers.
• If possible, try printing in a less humid environment.
If the paper still curls, select the Reduced Curl setting from the
Configuration menu (for more information, see Turning on
Reduced Curl mode).
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