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6
Clearing jams
By carefully selecting print media and loading it properly, you should be able to avoid most paper jams. For more
information on avoiding paper jams, see Avoiding jams on page 20. If jams do occur, follow the steps outlined in this
section.
To resolve the paper jam messages, you must clear the entire paper path, and then press
resume printing. The printer prints a new copy of the page that jammed if Jam Recovery is set to On or Auto; however, the
Auto setting does not guarantee the page will print.
Identifying jams
When the printer jams, the appropriate jam message appears on the printer control panel.
Understanding jam messages
The following table lists the jam messages that can occur and the action necessary to clear the message. The jam
message indicates the area where the jam occurred. However, it is best to clear the entire paper path to ensure you have
cleared all possible jams.
Message
200 Paper Jam - Remove Cartridge
201 Paper Jam - Remove Cartridge
202 Paper Jam - Open Rear Door
231 Paper Jam - Open Rear Door
233 Paper Jam - Remove Tray
234 Paper Jam - Check Duplex
235 Paper Jam - Unsupported Size
241, 242 Paper Jam - Check tray <x>
251 Paper Jam - Check Man Feeder
What to do
Open the front door, remove the toner cartridge, and remove the
jammed print media.
Open the front door, remove the toner cartridge, and remove the
jammed print media.
Open the rear printer exit, and remove the jammed print media.
Open the rear printer exit, and remove the jammed print media.
Remove the paper tray, push down the green lever, and remove the
jammed print media.
Remove the paper tray, push down the green lever, and remove the
jammed media. If no jammed media is present, open the rear paper
exit, and remove the jammed print media.
Remove jammed print media from the output bin.
Open tray <x> to remove the jammed print media.
Remove jammed print media from the manual feeder.
Clearing jams
45
to clear the message and
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