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Cause
Rubber feed rollers do not turn to advance paper.
Consistent misfeeds or jams in the feeder.
Service messages
Memory card
Make sure the memory card is securely connected to the printer system board.
USB/parallel interface card
•
Make sure the USB/parallel interface card is securely connected to the printer system board.
•
Make sure you are using the correct cable and that it is securely connected.
Solving paper feed problems
Paper frequently jams
Cause
Media loaded does not meet the printer specifications.
Too much media was loaded.
Guides in the selected tray are not set to the appropriate
position for the paper size loaded.
Media has absorbed moisture due to high humidity.
Solution
•
Make sure the power cord is plugged firmly into the back
of the high capacity feeder.
•
Make sure the power cord is plugged into a properly
grounded outlet.
•
Make sure the outlet has power.
•
Remove and flex the paper in the tray. Reload the paper,
and then try printing.
•
Turn the paper over inside the tray.
•
Make sure the feeder is properly installed.
•
Make sure the paper is loaded correctly in the tray.
•
Make sure the paper is not damaged.
•
Make the paper meets specifications.
•
Make sure the paper guides are positioned correctly for
the paper size loaded in the tray.
A service message indicates a printer failure that may require
service.
Turn the printer off, wait about 10 seconds, and then turn the
printer on.
If the error recurs, write down the error number, the problem,
and a detailed description. Call for service.
Solution
Use recommended paper and other specialty media.
Make sure the stack of media you load does not exceed the
maximum stack height indicated in the tray or on the
multipurpose feeder.
Move the guides in the tray to the correct position.
•
Load media from a fresh package.
•
Store media in its original wrapper until you load it.
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