General Information; Technical Support; Training; Testing - O. Thompson Microflite Ultra 2000 Installation & Adjustment Manual

Section 1 General Information
This manual provides the information necessary to install, adjust and troubleshoot an Ultra 2000
elevator controller. It should be read and understood completely before trying to work with the
controller.
1.1

Technical Support

O. Thompson provides technical support on all of our products free of charge. Technical support is
available at (718) 417-3131 from 8:00 AM to 5:00 PM, Eastern time. Please don=t hesitate to contact us
with any questions or concerns you may have.
1.2

Training

O. Thompson provides regularly scheduled Ultra 2000 training classes at our facility. These classes
are 8 hours in length. Please contact the O. Thompson Sales Department for class schedules. Training
is available at other locations for an additional charge. Please contact the O. Thompson Sales
Department for pricing and scheduling.
1.3

Testing

All O. Thompson controllers are fully tested before they leave our facility. They have been powered
up, tuned and tested to run an elevator machine. This assures you, the customer, that the
controller you receive will power up and run when properly installed.
1.4

Code Compliance

All O. Thompson controllers have been configured to apply with the code requirements as specified
on the Controller Order Form. If you find an item that you believe does not comply with applicable
codes, notify us immediately and, if necessary, we will address the issue.
1.5

Documentation

We are constantly enhancing our manuals, prints, and documentation and want to be sure that the
information provided to our customers is accurate and easy to understand. If during the course of
the installation and adjustment process you find an item in this manual that is confusing, or you
believe is not accurate, please contact our Technical Support Department at:
O. Thompson Co.
rd
Ave. Unit >F=
84-00 73
Glendale, NY 11386
(718) 417-3131
(718) 417-9075 fax
1.6

Warranty

O. Thompson warranties its control systems for a period of one year from the date that the elevator
has been placed in operation. This warranty period cannot exceed 16 months from the date of
controller shipment. If any part of the control system fails due to a defect in material or
workmanship O. Thompson will replace the defective material at no cost.
If replacement of the controlller's drive system or any other component is ever required please
contact O. Thompson's Technical Support Department. O. Thompson will not accept any material
for warranty exchange or repair without a Return Material Authorization (RMA) number issued by
our Technical Support Department. Removing boards from the controller or drive without
authorization may void the manufacturer's or O. Thompson's warranty.
Revision: AA 2.2
Microflite Ultra 2000
Printed 03 - 15 - 03 1 - 1