What To Do If Your Appliance Does Not Work - Krups i Prep & Cook XL Manual

WHAT TO DO IF YOUR APPLIANCE DOES NOT WORK

PROBLEMS CAUSES
The steam regulator cap is not
properly attached.
Problems when steam
cooking.
Insufficient cooking time
It is not plugged in.
The switch (H) is in position 0.
The appliance does not work.
The bowl or the lid are not correctly
positioned or locked.
The appliance is not positioned on
a flat surface, the appliance is not
stable.
Excessive vibration.
Volume of ingredients too high.
Accessory error.
Volume of ingredients too high.
The lid is incorrectly positioned or
locked.
The lid seal is not present.
Leak through lid.
The seal is cut or damaged.
Accessory error.
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SOLUTIONS
Set the steam cap to 'high steam' (turn
towards you); this setting allows a
maximum amount of steam to build up in the
bowl for all types of steam cooking (soups,
etc.), so there will be more steam in the bowl
and the cooking process will be more efficient.
The 'low steam' position allows a maximum
amount of heat and steam to be dispersed into
the bowl for all steam cooking (soups, etc.).
This position also helps to avoid splashing
during cooking.
The 'high steam' position allows a
maximum amount of condensation to
escape and results in dishes or sauces
with a better consistency (risotto, cream
desserts, sauces, etc.).
Cooking times are for information purposes
only; in most cases it ensures that the food is
properly cooked.
However, certain conditions may affect the
cooking time:
– size of the vegetables (cut or uncut)
– quantity of ingredients in the basket
– type of vegetables, their ripeness
– quantity of water in the bowl, which
corresponds to the measurement (0.7l).
If the food is not properly cooked, you can set
an additional cooking time.
You can also use the manual mode by selecting
a temperature of 130°C and the cooking
time according to the quantity and type of
ingredients.
Plug the appliance into an electrical socket.
Move the switch to position 1.
Check that the bowl or the lid are correctly
positioned and locked according to the
diagrams in the instruction manual.
Place the appliance on a flat surface.
Reduce the quantity of ingredients processed.
Check that you are using the recommended
accessory.
Reduce the quantity of ingredients processed.
Lock the lid correctly on the bowl.
Position the seal on the lid.
Change the seal, contact an approved service
centre.
Check that you are using the recommended
accessory.
PROBLEMS CAUSES
The bowl seal is not correctly
positioned.
Leak through the bowl
The bowl seal is damaged.
spindle.
The locking ring (D5) is not locked
correctly.
The blades do not rotate Pieces of food that are too big or too
easily. hard are blocking it from rotating.
On using the appliance for the first
time, or in the event of overload of the
Smell from motor. motor caused by too large a quantity
of ingredients or by pieces that are too
hard or too big.
The appliance has detected too many
"STOP" is displayed. vibrations and has changed to the
safety mode.
Motor overload caused by too many
ingredients or pieces which are too
"SECU" is displayed.
hard or too large or overuse without
sufficient cooling down time.
"SECU" is displayed + red
Overheating of temperature sensors.
indicator light is flashing.
"Err1" is displayed.
+ red indicator light is The heating element is not working.
flashing.
"Err2" is displayed. Electronic fault.
"Err3" is displayed. Speed fault.
Communication fault with chopper
"Err4" is displayed.
electronic card.
Displays «Err8» Default security sensor lock.
"ntc1" is displayed.
Temperature sensor 1 is no longer
+ red indicator light is
working.
flashing.
"ntc2" is displayed.
Temperature sensor 2 is no longer
+ red indicator light is
working.
flashing.
Improper locking of the bowl or lid
Safety indicator display (C4)
The lid is locked on the bowl in the
"cooking without a lid" mode
The appliance was turned off as a
The safety lock on the
recipe was in progress by toggling the
lid remained active (rod
I/O switch to the "O" position or was
extended) and prevents the
simply unplugged as a recipe was in
lid from locking.
progress.
Connection problem
Is your appliance still not working?
Contact an approved service centre (see list in service booklet).
SOLUTIONS
Position the seal correctly.
Contact an approved service centre.
Lock the ring correctly (D5).
Reduce the size or quantity of the ingredients
processed. Add some liquid.
Allow the motor to cool down (about 30
minutes) and reduce the number of ingredients
in the bowl.
Check that you are using the right speed
and that you are using the recommended
accessory.
Allow the motor to cool down (about 30
minutes) and reduce the number of ingredients
in the bowl.
Contact an approved service centre.
Check that the power pins under the bowl are
not clogged with food. If this is the case, clean
them and try again.
If that still does not work, contact an
approved service centre.
Contact an approved service centre.
Contact an approved service centre.
Contact an approved service centre.
Contact an approved service centre.
Contact an approved service centre.
Contact an approved service centre.
Prior to operating the appliance, check that the
bowl is properly locked on the motor unit and
that the lid is properly locked on the bowl. If the
problem persists, contact an authorised centre.
Unlock the lid prior to launching the cooking
program. If the problem persists, contact an
authorised centre.
Simply toggle the I/O switch to the "I" position
to reset the food processor, along with the
safety lock on the lid; the rod will automatically
return to its original position. You may now lock
the lid.
See the app guide
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