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1
Getting Started
Information on preventing damage to your Keysight equipment can be found at
NOTE
www.keysight.com/ find/
Return for Service
Should it become necessary to return the switch module for repair or service,
follow these steps:
1 Review the warranty information shipped with your switch module.
2 Contact Keysight to obtain a Return Material Authorization (RMA) and return
3 Write the following information on a tag and attach it to the malfunctioning
4 Carefully pack the switch module in its original ESD bag and packing carton. If
5 On the shipping label, write ATTENTION REPAIR DEPARTMENT and the RMA
If any correspondence is required, refer to the product by serial number and
NOTE
model number.
16
address. If you need assistance in finding Keysight contact information, go to
www.keysight.com/ find/ assist
service) or refer to the Support information on the product web page at
www.keysight.com/ find/
switch module.
– Name and address of owner. A P.O. box is not acceptable as a return
address.
– Product model number (for example, U9422A)
– Product serial number (for example, MYXXXXXXXX). The serial number
label is located on the back panel of the switch module. The serial number
can also be viewed from the Soft Front Panel interface, but only after the
software is installed.
– Description of failure or service required
the original carton is not available, use bubble wrap or packing peanuts and
place the switch module in a sealed container and mark the container as
"FRAGILE".
number.
tips.
(worldwide contact information for repair and
USBswitch.
Keysight U9422x and U9424x Startup and Service Guide
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