Inspect For Damage; Returning A Module For Service - Keysight Technologies M9101A Maintenance Manual

Inspect for Damage

Inspect for Damage
Carefully inspect the modules for any damage. Report any shipping damage to
the shipping agent immediately, as such damage is not covered by the warranty.

Returning a Module for Service

Should it become necessary to return a Keysight PXI switch module for repair or
service, follow the steps below:
1 Review the warranty information shipped with your product.
2 Contact Keysight to obtain a return authorization and return address. If you
3 Write the following information on a tag and attach it to the module.
4 Carefully pack the module in its original ESD bag and carton. If the original
5 On the shipping label, write ATTENTION REPAIR DEPARTMENT and the
Keysight PXI Matrix and Multiplexer Switch Modules Maintenance Guide
To avoid damage when handling a module; do not touch exposed
connector pins.
need assistance finding Keysight contact information go to
www.keysight.com/find/assist
service) or refer to the Technical Support information on the product web page
at: www.keysight.com/find/pxiswitch.
– Name and address of owner. A Post Office box is not acceptable as a return
address.
– Product model number (for example, M9101A)
– Product serial number (for example, MYXXXXXXXX). The serial number
label is located on the side of the module.
– A description of failure or service required.
carton is not available, use bubble wrap or packing peanuts, place the
instrument in a sealed container and mark the container "FRAGILE".
service order number (if known).
If any correspondence is required, refer to the product by serial
number and model number.
(worldwide contact information for repair and
General Information
10