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This warranty is for the sole benefit of the original purchaser and is not transferable unless
agreed to in writing by Sentry Equipment Corp.
Receiving Shipments (including loss or damage by transportation)
It is the customer's responsibility to check for missing cartons and sign of damage to cartons. If
found, customer should note missing and/or damaged cartons on the delivery receipt and have
delivery receipt signed by the representative of the transportation company. If unpacking
discloses concealed damage from rough handling, the customer should request a concealed
damage inspection from the transportation company.
The Sentry Customer Service Department will aid your organization in any claim proceeding for
shortages or damages in shipment, but it is the receiver's responsibility to file claim with the carrier
for damage or loss.
Customer Actions for Claims on Products during the Warranty Period
1. Contact the Customer Service Department, Sentry Equipment Corp., Oconomowoc, WI,
Telephone: 262-567-7256, to obtain a Return Material Authorization (RMA) number.
2. You will be sent an "RMA" and a "Decontamination Statement" that is required to be filled
out and returned with the equipment.
3. The following information must appear on the outside of the package:
a. RMA number marked on outside of box.
b. Decontamination Statement filled out and attached to outside of box.
4. Return defective equipment FREIGHT PREPAID. Collect shipments will be refused.
5. The factory will not process warranty claims until the customer has properly accomplished
the above items.
6. The Sentry factory may accept the entire claim, a part of the claim or none of the claim if our
inspection of returned parts proves the failure was for reasons other than defective material
or factory workmanship.
Important Notes:
1. Sentry will not be responsible for damage incurred during the return shipment.
2. All returns subject to inspection and a minimum $100.00 evaluation fee.
3. This RMA is not authorization for credit. Credits and/or replacements will be issued upon
evaluation of returned goods.
4. RMA is valid for thirty (30) days from issue date.
SPD 5.5.15
Sentry Equipment Corp | Sample Sequencer
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