Lexmark MX931 User Manual page 379

Troubleshoot a problem
Paper frequently jams
Action
Step 1
a
Remove the tray.
b
Check if paper is loaded correctly.
Notes:
•
Make sure that the paper guides are positioned correctly.
•
Make sure that the stack height is below the maximum
paper fill indicator.
•
Make sure to print on recommended paper size and type.
c
Insert the tray.
d
Print the document.
Do paper jams occur frequently?
Step 2
a
From the home screen, touch Settings > Paper > Tray
Configuration > Paper Size/Type.
b
Set the correct paper size and type.
c
Print the document.
Do paper jams occur frequently?
Step 3
a
Load paper from a fresh package.
Note: Paper absorbs moisture due to high humidity. Store
paper in its original wrapper until you are ready to use it.
b
Print the document.
Do paper jams occur frequently?
Jammed pages are not reprinted
Action
a
From the home screen, touch Settings > Device > Notifications
> Jam Content Recovery.
b
In the Jam Recovery menu, touch On or Auto.
c
Print the document.
Are the jammed pages reprinted?
Yes No
Go to step 2. The problem is
solved.
Go to step 3. The problem is
solved.
Contact customer The problem is
support. solved.
Yes No
The problem is Contact
solved. support.
379
customer