Lexmark MX931 User Manual page 327

Troubleshoot a problem
Action
Step 2
a
Depending on your operating system, specify the paper type
from the Printing Preferences or Print dialog.
Notes:
•
Make sure that the settings match the paper loaded in
the tray.
•
You can also change the settings on the printer control
panel. From the home screen, touch Settings > Paper >
Tray Configuration > Paper Size/Type.
b
Print the document.
Is the print too dark?
Step 3
Make sure that the paper has no texture or rough finishes.
Are you printing on textured or rough paper?
Step 4
a
Replace textured or rough paper with plain paper.
b
Print the document.
Is the print too dark?
Step 5
a
Load paper from a fresh package.
Note: Paper absorbs moisture due to high humidity. Store
paper in its original wrapper until you are ready to use it.
b
Print the document.
Is the print too dark?
Fine lines are not printed correctly
Note: Before solving the problem, print the Print Quality Test Pages. From the home screen, touch Settings >
Troubleshooting > Print Quality Test Pages.
Yes No
Go to step 3. Go to step 6.
Go to step 4. Go to step 6.
Go to step 5. The problem is
solved.
Contact customer The problem is
support. solved.
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