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LASER PRINTER
MX-B557P/MX-B707P
User's Guide
October 2021
Machine type:
4064
Models:
29H, 69H

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Summary of Contents for Lexmark MX-B557P

  • Page 1 LASER PRINTER MX-B557P/MX-B707P User's Guide October 2021 Machine type: 4064 Models: 29H, 69H...
  • Page 2: Table Of Contents

    Contents Contents Safety information..................6 Conventions................................6 Product statements............................. 6 Learning about the printer................9 Selecting a location for the printer........................9 Printer configurations............................10 Attaching cables..............................12 Using the control panel................13 Panel with 2.4-inch LCD..........................13 Panel with touch-screen display........................14 Understanding the status of the power button and indicator light............14 Setting up and using the home screen applications......15 Using the home screen.............................15 Customizing the home screen........................16...
  • Page 3 Contents Printing......................38 Printing from a computer..........................38 Printing from a mobile device........................38 Printing from a flash drive..........................39 Supported flash drives and file types......................40 Configuring confidential jobs.......................... 41 Printing confidential and other held jobs..................... 41 Printing a font sample list..........................42 Printing a directory list.............................
  • Page 4 Contents Viewing reports..............................94 Adjusting the speaker volume........................95 Networking................................95 Cleaning printer parts............................99 Ordering parts and supplies......................... 104 Replacing parts and supplies........................104 Moving the printer............................125 Saving energy and paper..........................126 Clearing jams..................... 127 Avoiding jams..............................127 Identifying jam locations..........................129 Paper jam in trays..............................131 Paper jam in door A............................131 Paper jam in door C............................134 Paper jam in the standard bin........................135...
  • Page 5 Contents Upgrading and migrating.................176 Hardware................................176 Software................................200 Firmware................................202 Notices.......................204 Index......................213...
  • Page 6: Safety Information

    Safety information Safety information Conventions Note: A note identifies information that could help you. Warning: A warning identifies something that could damage the product hardware or software. CAUTION: A caution indicates a potentially hazardous situation that could injure you. Different types of caution statements include: CAUTION—POTENTIAL INJURY: Indicates a risk of injury.
  • Page 7 Safety information CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, make sure that all external connections (such as Ethernet and telephone system connections) are properly installed in their marked plug-in ports. CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing.
  • Page 8 Safety information CAUTION—POTENTIAL INJURY: This product uses a laser. Use of controls or adjustments or performance of procedures other than those specified in the User’s Guide may result in hazardous radiation exposure. CAUTION—POTENTIAL INJURY: The lithium battery in this product is not intended to be replaced. There is a danger of explosion if a lithium battery is incorrectly replaced.
  • Page 9: Learning About The Printer

    Learning about the printer Learning about the printer Selecting a location for the printer When selecting a location for the printer, leave enough room to open trays, covers, and doors and to install hardware options. • Set up the printer near an electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
  • Page 10: Printer Configurations

    Learning about the printer Front 406 mm (16 in.) Note: The minimum space needed in front of the printer is 76 mm (3 in.). Left side 152 mm (6 in.) Rear 152 mm (6 in.) Printer configurations CAUTION—TIPPING HAZARD: Installing one or more options on your printer or MFP may require a caster base, furniture, or other feature to prevent instability causing possible injury.
  • Page 11 Learning about the printer Fully‑configured model Hardware option Alternative hardware option 4‑bin mailbox • Output expander • High‑capacity output • Staple finisher • Staple, hole punch finisher Optional 2100‑sheet tray None Caster base None Optional 550‑sheet tray Optional 250‑sheet tray Staple, hole punch finisher •...
  • Page 12: Attaching Cables

    Learning about the printer When using optional trays: • Always use a caster base when the printer is configured with a 2100‑sheet tray. • The 2100‑sheet tray must always be at the bottom of a configuration. • A maximum of four optional trays may be configured with the printer. •...
  • Page 13: Using The Control Panel

    Using the control panel Using the control panel Panel with 2.4-inch LCD Use the Display • View printer messages and supply status. • Set up and operate the printer. Select button • Select a menu option. • Save the changes in a setting. Arrow buttons •...
  • Page 14: Panel With Touch-Screen Display

    Using the control panel Panel with touch-screen display Use the Display • View printer messages and supply status. • Set up and operate the printer. Home button Go to the home screen. Numeric keypad Enter numbers or symbols in an input field. Power button Turn on or turn off the printer.
  • Page 15: Setting Up And Using The Home Screen Applications

    Setting up and using the home screen applications Setting up and using the home screen applications Note: These applications are supported only in some printer models. Using the home screen Note: Your home screen may vary depending on your home screen customization settings, administrative setup, and active embedded solutions.
  • Page 16: Customizing The Home Screen

    Setting up and using the home screen applications Customizing the home screen From the control panel, touch Settings > Device > Visible Home Screen Icons. Select the icons that you want to appear on the home screen. Apply the changes. Using Display Customization Before using the application, make sure to do the following: •...
  • Page 17: Managing Bookmarks

    Setting up and using the home screen applications Managing bookmarks Creating bookmarks Use bookmarks to print frequently accessed documents that are stored in servers or on the web. Open a web browser, and then type the printer IP address in the address field. Notes: •...
  • Page 18: Managing Contacts

    Setting up and using the home screen applications Managing contacts Adding contacts Open a web browser, and then type the printer IP address in the address field. Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
  • Page 19 Setting up and using the home screen applications Do either of the following: • From the Contacts section, click a contact name, and then edit the information. • From the Contact Groups section, click a group name, and then edit the information. Apply the changes.
  • Page 20: Loading Paper And Specialty Media

    Loading paper and specialty media Loading paper and specialty media Setting the size and type of the specialty media The trays automatically detect the size of plain paper. For specialty media like labels, card stock, or envelopes, do the following: From the home screen, navigate to: Settings >...
  • Page 21 Loading paper and specialty media Flex, fan, and align the paper edges before loading. Load the paper stack with the printable side facedown, and then make sure that the side guides fit snugly against the paper.
  • Page 22 Loading paper and specialty media • Do not slide paper into the tray. • To avoid paper jams, make sure that the stack height is below the maximum paper fill indicator. • Load letterhead depending on whether an optional staple finisher is installed or not. Without an optional staple finisher With an optional staple finisher One‑sided printing One‑sided printing...
  • Page 23: Loading The 2100-Sheet Tray

    Loading paper and specialty media • Load envelopes with the flap side up and against the left side of the tray. Warning—Potential Damage: Do not use envelopes with stamps, clasps, snaps, windows, coated linings, or self‑stick adhesives. Insert the tray. From the control panel, set the paper size and paper type to match the paper loaded.
  • Page 24 Loading paper and specialty media Squeeze and slide the length guide to the position for A5 until it clicks into place. Remove the A5 length guide from its holder. Insert the guide into its designated slot, and then press until it clicks into place.
  • Page 25 Loading paper and specialty media Loading A4‑, letter‑, legal‑, Oficio‑, and folio‑size paper Pull up and slide the width guide to the correct position for the size of the paper being loaded. If the A5 length guide is still attached, then remove it. If the guide is not attached, then proceed to step d on page Place the A5 length guide in its holder.
  • Page 26 Loading paper and specialty media Squeeze, and then slide the length guide to the correct position for the size of the paper being loaded. Flex, fan, and align the paper edges before loading. Load the paper stack with the printable side facedown. •...
  • Page 27 Loading paper and specialty media Without an optional staple finisher With an optional staple finisher Two‑sided printing Two‑sided printing • When loading prepunched paper, make sure that the holes on the long edge of the paper are against the right side of the tray. One‑sided printing Two‑sided printing Insert the tray.
  • Page 28: Loading The Multipurpose Feeder

    Loading paper and specialty media Loading the multipurpose feeder Open the multipurpose feeder. Adjust the guide to match the size of the paper that you are loading. Flex, fan, and align the paper edges before loading. Load paper with the printable side faceup. •...
  • Page 29: Linking Trays

    Loading paper and specialty media Without an optional staple finisher With an optional staple finisher Two‑sided printing Two‑sided printing • When loading prepunched paper, make sure that the holes on the long edge of the paper are against the right side of the paper guide. One‑sided printing Two‑sided printing •...
  • Page 30: Paper Support

    Paper support Paper support Supported paper sizes Paper sizes supported by the printer Paper size Standard Optional Multipurpose feeder Two‑sided 550‑sheet tray, 2100‑sheet tray printing optional 250‑ or 550‑sheet tray 210 x 297 mm (8.3 x 11.7 in.) A5 LEF 210 x 148 mm (8.3 x 5.8 in.) A5 SEF 148 x 210 mm (5.8 x 8.3 in.)
  • Page 31 Paper support Paper size Standard Optional Multipurpose feeder Two‑sided 550‑sheet tray, 2100‑sheet tray printing optional 250‑ or 550‑sheet tray 9 Envelope 98 x 225 mm (3.9 x 8.9 in.) 10 Envelope 105 x 241 mm (4.1 x 9.5 in.) DL Envelope 110 x 220 mm (4.3 x 8.7 in.) C5 Envelope 162 x 229 mm (6.4 x 9 in.)
  • Page 32 Paper support Paper size Output 4‑bin mailbox Staple finisher Staple, hole punch finisher expander or Stack Staple Stack Staple Hole high‑capacity punch output expander Oficio (Mexico) 216 x 340 mm (8.5 x 13.4 in.) Statement 140 x 216 mm (5.5 x 8.5 in.) Executive 184 x 267 mm (7.3 x 10.5 in.)
  • Page 33: Supported Paper Types

    Paper support Paper size Output 4‑bin mailbox Staple finisher Staple, hole punch finisher expander or Stack Staple Stack Staple Hole high‑capacity punch output expander B5 Envelope 176 x 250 mm (6.9 x 9.8 in.) Other Envelopes 98.4 x 162 mm (3.9 x 6.4 in.) to 176 x 250 mm (6.9 x 9.8 in.)
  • Page 34 Paper support Paper type Standard Optional Multipurpose feeder Two‑sided printing 550‑sheet tray, 2100‑sheet tray optional 250‑ or 550‑sheet tray Rough/Cotton Custom Type [x] To prevent transparencies from sticking together, print up to 20 pages only. Print the succeeding pages after three minutes.
  • Page 35: Supported Paper Weights

    Paper support Supported paper weights Paper weights supported by the printer Paper type and weight Standard Optional Multipurpose feeder Two‑sided printing 550‑sheet 2100‑sheet tray, optional tray 250‑ or 550‑sheet tray Plain paper or Bond ² 60–176 g/m grain long (16–47‑lb bond) Card stock ²...
  • Page 36 Paper support Paper weights supported by the output options or finishers Paper type and Output 4‑bin Staple finisher Staple, hole punch finisher weight expander or mailbox Stack Staple Stack Staple Hole punch high‑capacity output expander Plain paper or Bond ² 60–176 g/m grain long (16–...
  • Page 37 Paper support Paper type and Output 4‑bin Staple finisher Staple, hole punch finisher weight expander or mailbox Stack Staple Stack Staple Hole punch high‑capacity output expander Envelopes ² 60–105 g/m (16–28‑lb bond)
  • Page 38: Printing

    Printing Printing Printing from a computer Note: For labels, card stock, and envelopes, set the paper size and type in the printer before printing the document. From the document that you are trying to print, open the Print dialog. If necessary, adjust the settings. Print the document.
  • Page 39: Printing From A Flash Drive

    Printing • > Print. Select a printer, and then adjust the settings, if necessary. Print the document. Printing from a flash drive Insert the flash drive. Notes: • If you insert the flash drive when an error message appears, then the printer ignores the flash drive. If you insert the flash drive while the printer is processing other print jobs, then Busy appears on the •...
  • Page 40: Supported Flash Drives And File Types

    Printing Supported flash drives and file types Flash drives Notes: – The printer supports high‑speed USB flash drives with full‑speed standard. – USB flash drives must support the File Allocation Table (FAT) system. Many flash drives are tested and approved for use with the printer. For more information, contact the place where you purchased the printer.
  • Page 41: Configuring Confidential Jobs

    Printing Configuring confidential jobs From the control panel, navigate to: Settings > Security > Confidential Print Setup For non‑touch‑screen printer models, press to navigate through the settings. Configure the settings. Max Invalid PIN Set the number of times an invalid PIN can be entered. Note: When the limit is reached, the print jobs for that user name are deleted.
  • Page 42: Printing A Font Sample List

    Printing From the printer control panel, release the print job. • For confidential print jobs, navigate to: Held jobs > select your user name > Confidential > enter the PIN > select the print job > configure the settings > Print •...
  • Page 43: Placing Separator Sheets Between Copies

    Printing Settings > Reports > Print > Print Directory For non-touch-screen printer models, press to navigate through the settings. Placing separator sheets between copies From the home screen, navigate to: Settings > Print > Layout > Separator Sheets > Between Copies For non-touch-screen printer models, press to navigate through the settings.
  • Page 44: Understanding The Printer Menus

    Understanding the printer menus Understanding the printer menus Menu map Device • • Preferences Accessibility • • Eco‑Mode Restore Factory Defaults • • Remote Operator Panel Maintenance • • Notifications Visible Home Screen Icons • • Power Management About this Printer •...
  • Page 45: Device

    Understanding the printer menus Device Preferences Menu item Description Display Language Set the language of the text that appears on the display. [List of languages] Country/Region Identify the country or region where the printer is configured to operate. [List of countries or regions] Run initial setup Run the setup wizard.
  • Page 46 Understanding the printer menus Menu item Description Flash Drive Access Enable access to the flash drive. Enabled* Disabled Audio Feedback Enable audio feedback for button presses, panel interactions, paper loaded prompts, and error notifications. Button Feedback Note: This menu item appears only in some printer models. Audio Feedback Adjust the volume of the printer speakers.
  • Page 47 Understanding the printer menus Remote Operator Panel Menu item Description External VNC Connection Connect an external Virtual Network Computing (VNC) client to the remote control panel. Don’t Allow* Allow Authentication Type Set the authentication type when accessing the VNC client server.
  • Page 48 Understanding the printer menus Menu item Description E‑mail Alerts Setup Enter the server port number of your secondary or backup SMTP server. E‑mail Setup Secondary SMTP Gateway Port Note: This menu item appears only in some printer models. 1–65535 (25*) E‑mail Alerts Setup Specify how long before the printer times out if the SMTP server does not respond.
  • Page 49 Understanding the printer menus Menu item Description E‑mail Alerts Setup Set whether credentials are required for user‑initiated e‑mails. E‑mail Setup Note: This menu item appears only in some printer models. User‑Initiated E‑mail None Use Device SMTP Credentials Use Session User ID and Password Use Session E‑mail address and Password* Prompt user...
  • Page 50 Understanding the printer menus Menu item Description Error Prevention Set the printer to restart when an error occurs. Auto Reboot Auto Reboot Reboot when idle Reboot always* Reboot never Error Prevention Set the number of automatic reboots that the printer can perform.
  • Page 51 Understanding the printer menus Power Management Menu item Description Sleep Mode Profile Set the printer to stay in Ready mode or return to Sleep mode after printing. Print from Sleep Mode Stay awake after printing Enter Sleep Mode after printing* Timeouts Set the idle time before the printer begins operating in Sleep mode.
  • Page 52 Understanding the printer menus Accessibility Note: This menu appears only in some printer models. Menu item Description Duplicate Key Strike Interval Set the interval in seconds during which the printer ignores duplicate key presses on an attached keyboard. 0–5 (0*) Key Repeat Initial Delay Set the initial length of delay in seconds before a repeating key starts repeating.
  • Page 53 Understanding the printer menus Restore Factory Defaults Menu item Description Restore Settings Restore the printer factory default settings. Restore all settings Note: Restore app settings appears only in some printer models. Restore printer settings Restore network settings Restore app settings Maintenance Configuration Menu Menu item...
  • Page 54 Understanding the printer menus Menu item Description Tray Configuration Set the paper source that the user fills when a prompt to load envelope appears. Envelope Prompts Auto* Multipurpose Feeder Manual Envelope Tray Configuration Set the printer to resolve paper- or envelope-related change prompts.
  • Page 55 Understanding the printer menus Menu item Description Printer Emulations Disable access to printer message during emulation. Emulator Security Disable Printer Message Access Print Configuration Set a text point-size value below which the high‑frequency screens are used when printing font data. Font Sharpening For example, if the value is 24, then all fonts sized 24 points or 0–150 (24*)
  • Page 56: Print

    Understanding the printer menus Menu item Description Out of Service Erase Clear all settings and applications that are stored in the printer memory or hard disk. Sanitize all information on nonvolatile memory Notes: Erase all printer and network settings • Sanitize all information on hard disk appears only when an Erase all apps and app settings optional hard disk is installed.
  • Page 57 Understanding the printer menus Menu item Description Flip Style Determine which side of the paper (long edge or short edge) is bound when performing two‑sided printing. Long Edge* Short Edge Note: Depending on the option selected, the printer automatically offsets each printed information of the page to bind the job correctly.
  • Page 58 Understanding the printer menus Menu item Description Print Area Set the printable area on a sheet of paper. Normal* Fit to page Whole Page Note: An asterisk (*) next to a value indicates the factory default setting. Setup Menu item Description Printer Language Set the printer language.
  • Page 59 Understanding the printer menus Quality Menu item Description Print Resolution Set the resolution for the text and images on the printed output. 300 dpi Note: Resolution is determined in dots per inch or image quality. 600 dpi* 1200 Image Q 2400 Image Q 1200 dpi Pixel Boost...
  • Page 60 Understanding the printer menus Menu item Description Log Action at End of Frequency Specify how the printer responds when the frequency threshold expires. None* Note: The value defined in Accounting Log Frequency determines when this E‑mail Current Log action is triggered. E‑mail &...
  • Page 61 Understanding the printer menus Menu item Description Print Error Pages Print the error pages that the printer encountered while processing an XPS file. Off* Minimum Line Width Set the minimum stroke width. 1–30 (2*) Notes: • Jobs printed in 1200 dpi use the value directly. •...
  • Page 62 Understanding the printer menus Menu item Description Font Priority Establish the font search order. Resident* Notes: Flash/Disk • Resident sets the printer to search its memory for the requested font before searching the flash memory or printer hard disk. • Flash/Disk sets the printer to search the flash memory or printer hard disk for the requested font before searching the printer memory.
  • Page 63 Understanding the printer menus Menu item Description Lines per Page Specify the number of lines of text for each page printed through the PCL® data stream. 1–255 (60*) Notes: • This menu item activates vertical escapement that causes the selected number of requested lines to print between the default margins of the page.
  • Page 64 Understanding the printer menus Menu item Description Font Size Set the font size to use when printing HTML documents. 1–255 (12*) Scale Scale HTML documents for printing. 1–400% (100*) Orientation Set the page orientation for HTML documents. Portrait* Landscape Margin Size Set the page margin for HTML documents.
  • Page 65: Paper

    Understanding the printer menus Paper Tray Configuration Menu item Description Default Source Set the paper source for all print jobs. Tray [x] (1*) Multipurpose Feeder Manual Paper Manual Envelope Paper Size/Type Specify the paper size or paper type loaded in each paper source. Tray [x] Multipurpose Feeder Manual Paper...
  • Page 66: Usb Drive

    Understanding the printer menus Menu item Description Portrait Width Set the portrait width of the universal paper. 3.00–14.17 inches (8.50*) 76–360 mm (216*) Portrait Height Set the portrait height of the universal paper. 3.00–14.17 inches (14*) 76–360 mm (356*) Feed Direction Set the printer to pick paper from the short edge or long edge direction.
  • Page 67 Understanding the printer menus Menu item Description Paper Source Set the paper source for the print job. Tray [x] (1*) Multipurpose Feeder Manual Paper Manual Envelope Collate Keep the pages of a print job stacked in sequence, particularly when printing multiple copies of the job.
  • Page 68: Network/Ports

    Understanding the printer menus Menu item Description Separator Sheet Source Specify the paper source for the separator sheet. Tray [x] (1*) Multipurpose Feeder Blank Pages Print blank pages in a print job. Do Not Print* Print Note: An asterisk (*) next to a value indicates the factory default setting. Network/Ports Network Overview Menu item...
  • Page 69 Understanding the printer menus Menu item Description Enable LLDP Enable Link Layer Discovery Protocol (LLDP) in the printer. Off* Note: An asterisk (*) next to a value indicates the factory default setting. Wireless Note: This menu is available only in printers connected to a Wi‑Fi network or printers that have a wireless network adapter.
  • Page 70 Understanding the printer menus Menu item Description Wireless Security Mode Set the security mode for connecting the printer to Wi‑Fi devices. Disabled* Note: 802.1x - RADIUS can be configured only from the Embedded Web Server. WPA2/WPA-Personal WPA2-Personal 802.1x - RADIUS WEP Authentication Mode Set the type of Wireless Encryption Protocol (WEP) for the printer.
  • Page 71 Understanding the printer menus Menu item Description IPv6 Enable and configure IPv6 settings in the printer. Enable IPv6 Enable DHCPv6 Off* Stateless Address Autoconfiguration DNS Server Address Manually Assigned IPv6 Address Manually Assigned IPv6 Router Address Prefix All IPv6 Addresses All IPv6 Router Addresses Network Address View the network addresses.
  • Page 72 Understanding the printer menus Wi‑Fi Direct Menu item Description Enable Wi‑Fi Direct Set the printer to connect directly to Wi-Fi devices. Off* Wi‑Fi Direct Name Specify the name of the Wi‑Fi Direct network. Wi‑Fi Direct Password Set the password to authenticate and validate users on a Wi‑Fi connection. Show Password on Setup Page Show the Wi‑Fi Direct Password on the Network Setup Page.
  • Page 73 Understanding the printer menus Menu item Description PCL SmartSwitch Set the printer to switch automatically to PCL emulation when a print job requires it, regardless of the default printer language. Note: When this setting is disabled, the printer does not examine incoming data and uses the default printer language specified in the Setup menu.
  • Page 74 Understanding the printer menus Menu item Description Backup DNS Server Address Specify the backup DNS server addresses. Backup DNS Server Address 2 Backup DNS Server Address 3 Domain Search Order Specify a list of domain names to locate the printer and its resources that reside in different domains on the network.
  • Page 75 Understanding the printer menus Menu item Description Outbound Traffic Maximum Enable the printer maximum transfer rate. Speed Disabled* Enabled 100–1000000 (100000*) Enable TLSv1.0 Enable the TLSv1.0 protocol. Enable TLSv1.1 Enable the TLSv1.1 protocol. SSL Cipher List Specify the cipher algorithms to use for the SSL or the TLS connections. Note: An asterisk (*) next to a value indicates the factory default setting.
  • Page 76 Understanding the printer menus Menu item Description SNMP Version 3 Configure SNMP version 3 to install and update the printer security. Enabled Context Name Set Read/Write Credentials User Name Authentication Password Privacy Password Set Read‑only Credentials User Name Authentication Password Privacy Password Authentication Hash SHA1*...
  • Page 77 Understanding the printer menus Menu item Description Proposed Encryption Method Set the encryption method. 3DES Note: This menu item appears only when Base Configuration is set AES* to Compatibility. Proposed Authentication Method Set the authentication method. SHA1 Note: This menu item appears only when Base Configuration is set SHA256* to Compatibility.
  • Page 78 Understanding the printer menus Menu item Description LPD Timeout Set the time‑out value to stop the Line Printer Daemon (LPD) server from waiting indefinitely for hung or invalid print jobs. 0–65535 seconds (90*) LPD Banner Page Print a banner page for all LPD print jobs. Off* Note: A banner page is the first page of a print job used as a separator of print jobs and to identify the originator of the print job...
  • Page 79 Understanding the printer menus Menu item Description Retries for HTTP/FTP Requests Set the number of retries to connect to the HTTP/FTP server. 1–299 (3*) Note: An asterisk (*) next to a value indicates the factory default setting. ThinPrint Menu item Description Enable ThinPrint Print using ThinPrint.
  • Page 80 Understanding the printer menus Menu item Description Enable USB Port Enable the front USB drive port. Note: An asterisk (*) next to a value indicates the factory default setting. Restrict external network access Menu item Description Restrict external network Restrict access to network sites. access Off* External network address...
  • Page 81: Security

    Understanding the printer menus Security Login Methods These menu items appear only in some printer models. Manage Permissions Menu item Description Function Access Control access to the printer functions. Modify Address Book Manage Shortcuts Create Profiles Manage Bookmarks Flash Drive Print Held Jobs Access Use Profiles Cancel Jobs at the Device...
  • Page 82 Understanding the printer menus Local Accounts Menu item Description Manage Groups/Permissions Control group or user access to the printer functions, applications, and security settings. Add Group Import Access Controls Function Access Administrative Menus Device Management All Users Import Access Controls Function Access Administrative Menus Device Management...
  • Page 83 Understanding the printer menus Certificate Management Menu item Menu item Configure Certificate Defaults Set the default values for generated certificates. Common Name Organization Name Unit Name Country/Region Province Name City Name Subject Alternate Name Device Certificates Generate, delete, or view device certificates. Manage CA Certificates Load, delete, or view Certificate Authority (CA) certificates.
  • Page 84 Understanding the printer menus Menu item Description Remote Syslog Facility Specify a facility code that the printer uses when sending log events to a remote 0 ‑ Kernel Messages server. 1 ‑ User‑Level Messages 2 ‑ Mail System 3 ‑ System Daemons 4 ‑...
  • Page 85 Understanding the printer menus Menu item Description E‑mail Log Cleared Alert Send e‑mail notification to the administrator when a log entry is deleted. Off* E‑mail Log Wrapped Alert Send e‑mail notification to the administrator when the log becomes full and begins to overwrite the oldest entries.
  • Page 86 Understanding the printer menus Login Restrictions Menu item Description Login failures Specify the number of failed login attempts before the user gets locked out. 1–10 (3*) Failure time frame Specify the time frame between failed login attempts before the user gets locked out. 1–60 minutes (5*) Lockout time Specify the lockout duration.
  • Page 87 Understanding the printer menus Menu item Description Reserve Job Expiration Set the expiration time that the printer stores print jobs for printing later. Off* 1 Hour 4 Hours 24 Hours 1 Week Require All Jobs to be Held Set the printer to hold all print jobs. Off* Keep duplicate documents Set the printer to print other documents with the same file name without overwriting...
  • Page 88: Reports

    Understanding the printer menus Miscellaneous Menu item Description Print Permission Allow the user to print. Off* Default Print Permission Login Shows the default permission used for the user to print. Note: This setting shows only when one or more Login Methods are created. Security Reset Jumper Specify user access to the printer.
  • Page 89: Help

    Understanding the printer menus Menu item Description Print Demo Print a page that shows the printer capabilities and supported solutions. Demo Page Print Directory Print the resources that are stored in the flash drive or printer hard disk. Note: This menu item appears only when a flash drive or printer hard disk is installed.
  • Page 90 Understanding the printer menus For non‑touch‑screen printer models, press to navigate through the settings.
  • Page 91: Securing The Printer

    Securing the printer Securing the printer Note: The hard disk is supported only in some printer models. Locating the security slot The printer is equipped with a security lock feature. Attach a security lock compatible with most laptop computers in the location shown to secure the printer in place. Erasing printer memory To erase volatile memory or buffered data, turn off the printer.
  • Page 92: Encrypting The Printer Hard Disk

    Securing the printer Encrypting the printer hard disk This process erases all contents in the hard disk. If necessary, back up important data from the printer before starting the encryption. From the control panel, navigate to: Settings > Security > Disk Encryption > Start encryption For non-touch-screen printer models, press to navigate through the settings.
  • Page 93 Securing the printer • The printer is serviced by someone from outside your organization. • The printer is removed from your premises for service. • The printer is sold to another organization. Disposing of a printer hard disk • Degaussing—Flushes the hard disk with a magnetic field that erases stored data •...
  • Page 94: Maintaining The Printer

    Maintaining the printer Maintaining the printer Warning—Potential Damage: Failure to maintain optimum printer performance, or to replace parts and supplies, may cause damage to your printer. Configuring supply notifications Open a web browser, and then type the printer IP address in the address field. Notes: •...
  • Page 95: Adjusting The Speaker Volume

    Maintaining the printer Adjusting the speaker volume Adjusting the default internal speaker volume From the control panel, navigate to: Settings > Device > Preferences > Audio Feedback Adjust the volume. Notes: • If Quiet Mode is enabled, then audible alerts are turned off. This setting also slows the printer performance.
  • Page 96 Maintaining the printer Connecting the printer to a wireless network using Wi‑Fi Protected Setup (WPS) Before you begin, make sure that: • The access point (wireless router) is WPS‑certified or WPS‑compatible. For more information, see the documentation that came with your access point. •...
  • Page 97 Maintaining the printer Configuring Wi‑Fi Direct ® Wi-Fi Direct is a Wi-Fi-based peer-to-peer technology that allows wireless devices to connect directly to a Wi- Fi Direct‑enabled printer without using an access point (wireless router). From the control panel, navigate to: Settings >...
  • Page 98 Maintaining the printer Connecting a computer to the printer Before connecting your computer, make sure to do the following: • Enable Wi‑Fi Direct in the printer. From the control panel, navigate to: Settings > Network/Ports > Wi-Fi Direct > Enable Wi‑Fi Direct > On •...
  • Page 99: Cleaning Printer Parts

    Maintaining the printer Changing the printer port settings after installing an internal solutions port Notes: • If the printer has a static IP address, then do not change the configuration. • If the computers are configured to use the network name instead of an IP address, then do not change the configuration.
  • Page 100 Maintaining the printer • Make sure that all areas of the printer are dry after cleaning. Connect the power cord to the electrical outlet, and then turn on the printer. CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
  • Page 101 Maintaining the printer Remove the pick roller. Using a damp, soft, lint-free cloth, wipe the pick tires. Note: Apply isopropyl alcohol to the cloth. Insert the pick roller. Insert the tray.
  • Page 102 Maintaining the printer Cleaning the pick roller in the multipurpose feeder Turn off the printer. Open the multipurpose feeder. Warning—Potential Damage: To prevent damage from electrostatic discharge, touch any exposed metal frame of the printer before accessing or touching interior areas of the printer. Remove the pick roller.
  • Page 103 Maintaining the printer Insert the pick roller. Close the multipurpose feeder. Turn on the printer.
  • Page 104: Ordering Parts And Supplies

    Maintaining the printer Ordering parts and supplies To order parts and supplies, contact the place where you purchased the printer. Note: All life estimates for printer supplies assume printing on letter‑ or A4‑size plain paper. Checking the status of parts and supplies From the control panel, navigate to: Settings >...
  • Page 105 Maintaining the printer Remove the used toner cartridge. Unpack the new toner cartridge, and then shake it to redistribute the toner.
  • Page 106 Maintaining the printer Insert the new toner cartridge. Close the door. Replacing the imaging unit Open door A. Warning—Potential Damage: To prevent damage from electrostatic discharge, touch any exposed metal frame of the printer before accessing or touching interior areas of the printer. Remove the toner cartridge.
  • Page 107 Maintaining the printer Remove the used imaging unit. Unpack the new imaging unit, and then shake it to redistribute the toner. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning—Potential Damage: Do not touch the photoconductor drum.
  • Page 108 Maintaining the printer Insert the new imaging unit. Insert the toner cartridge. Close the door. Replacing the fuser Note: For printers with hot roll fuser, see “Replacing the hot roll fuser” on page 111. Open door C. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.
  • Page 109 Maintaining the printer Unlock the fuser. Remove the used fuser. Unpack the new fuser.
  • Page 110 Maintaining the printer Insert the new fuser until it clicks into place. Lock the fuser. Close the door.
  • Page 111 Maintaining the printer Replacing the hot roll fuser Note: The hot roll fuser is available only in some printer models. Turn off the printer. Remove the standard bin cover. Open door C. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.
  • Page 112 Maintaining the printer Unlock the hot roll fuser. Remove the used hot roll fuser. Unpack the new hot roll fuser. Insert the new hot roll fuser until it clicks into place. Lock the hot roll fuser. Close the door.
  • Page 113 Maintaining the printer Install the standard bin cover. Turn on the printer. Replacing the hot roll fuser wiper Note: The hot roll fuser wiper is available only in some printer models. Turn off the printer. Remove the standard bin cover. CAUTION—HOT SURFACE: The inside of the printer might be hot.
  • Page 114 Maintaining the printer Remove the used hot roll fuser wiper.
  • Page 115 Maintaining the printer Insert the new hot roll fuser wiper. Install the standard bin cover. Turn on the printer. Replacing the transfer roller Open door A.
  • Page 116 Maintaining the printer Warning—Potential Damage: To prevent damage from electrostatic discharge, touch any exposed metal frame of the printer before accessing or touching interior areas of the printer. Remove the toner cartridge. Remove the imaging unit. Remove the used transfer roller. CAUTION—HOT SURFACE: The inside of the printer might be hot.
  • Page 117 Maintaining the printer Unpack the new transfer roller. Insert the new transfer roller until it clicks into place.
  • Page 118 Maintaining the printer Insert the imaging unit. Insert the toner cartridge. Close the door. Replacing the pick roller Remove the tray. Warning—Potential Damage: To prevent damage from electrostatic discharge, touch any exposed metal frame of the printer before accessing or touching interior areas of the printer.
  • Page 119 Maintaining the printer Remove the used pick roller. Unpack the new pick roller. Install the new pick roller. Insert the tray. Replacing the pick roller in the multipurpose feeder Open the multipurpose feeder. Warning—Potential Damage: To prevent damage from electrostatic discharge, touch any exposed metal frame of the printer before accessing or touching interior areas of the printer.
  • Page 120 Maintaining the printer Remove the used pick roller. Unpack the new pick roller.
  • Page 121 Maintaining the printer Install the new pick roller. Close the multipurpose feeder.
  • Page 122 Maintaining the printer Replacing the staple cartridge in the staple finisher Open door F. Remove the staple cartridge holder. Remove the empty staple cartridge.
  • Page 123 Maintaining the printer Insert the new staple cartridge. Insert the staple cartridge holder. Close the door. Replacing the staple cartridge in the staple, hole punch finisher Depending on the staple cartridge to replace, open either door F or door G.
  • Page 124 Maintaining the printer Remove the staple cartridge holder. Remove the empty staple cartridge. Insert the new staple cartridge. Insert the staple cartridge holder. Close the door.
  • Page 125: Moving The Printer

    Maintaining the printer Moving the printer Moving the printer to another location CAUTION—POTENTIAL INJURY: If the printer weight is greater than 20 kg (44 lb), then it may require two or more people to lift it safely. CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, use only the power cord provided with this product or the manufacturer's authorized replacement.
  • Page 126: Saving Energy And Paper

    Maintaining the printer Saving energy and paper Configuring power save mode settings Sleep mode From the control panel, navigate to: Settings > Device > Power Management > Timeouts > Sleep Mode For non‑touch‑screen printer models, press to navigate through the settings. Enter the amount of time that the printer stays idle before it enters Sleep mode.
  • Page 127: Clearing Jams

    Clearing jams Clearing jams Avoiding jams Load paper properly • Make sure paper lies flat in the tray. Correct loading of paper Incorrect loading of paper • Do not remove a tray while the printer is printing. • Do not load a tray while the printer is printing. Load it before printing, or wait for a prompt to load it. •...
  • Page 128 Clearing jams Allow the paper to enter the optional mailbox bins properly • Make sure to adjust the bin extender so that the paper size indicators match the size of the paper used. Notes: – If the bin extender is shorter than the size of the paper you are printing on, then the paper causes a jam in the mailbox bin.
  • Page 129: Identifying Jam Locations

    Clearing jams • Flex, fan, and straighten paper or specialty media before loading it. • Do not use paper that has been cut or trimmed by hand. • Do not mix paper sizes, weights, or types in the same tray. •...
  • Page 130 Clearing jams Jam locations Finisher or output option bin Standard bin Door A Multipurpose feeder Trays Finisher or output option rear door • Door H • Door K • Door L • Door N • Door P Door C Stapler door •...
  • Page 131: Paper Jam In Trays

    Clearing jams Paper jam in trays Remove the tray. Remove the jammed paper. Note: Make sure that all paper fragments are removed. Insert the tray. Paper jam in door A Open door A. Warning—Potential Damage: To prevent damage from electrostatic discharge, touch any exposed metal frame of the printer before accessing or touching interior areas of the printer.
  • Page 132 Clearing jams Remove the toner cartridge. Remove the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning—Potential Damage: Do not touch the photoconductor drum. Doing so may affect the quality of future print jobs.
  • Page 133 Clearing jams Pull out the duplex unit. Remove the jammed paper. Note: Make sure that all paper fragments are removed. Insert the duplex unit. Insert the imaging unit.
  • Page 134: Paper Jam In Door C

    Clearing jams Insert the toner cartridge. Close the door. Paper jam in door C Open door C. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it. Warning—Potential Damage: To prevent damage from electrostatic discharge, touch any exposed metal frame of the printer before accessing or touching interior areas of the printer.
  • Page 135: Paper Jam In The Standard Bin

    Clearing jams • Fuser area • Below the fuser area • Duplex area Close the door. Paper jam in the standard bin Remove the jammed paper. Note: Make sure that all paper fragments are removed.
  • Page 136: Paper Jam In The Multipurpose Feeder

    Clearing jams Paper jam in the multipurpose feeder Remove paper from the multipurpose feeder. Remove the jammed paper. Note: Make sure that all paper fragments are removed. Flex, fan, and align the paper edges before loading. Reload paper.
  • Page 137: Paper Jam In The Output Expander

    Clearing jams Paper jam in the output expander Open door K. Remove the jammed paper. Note: Make sure that all paper fragments are removed. Close the door. Paper jam in the high‑capacity output expander Open door L. Remove the jammed paper. Note: Make sure that all paper fragments are removed.
  • Page 138: Paper Jam In The 4-Bin Mailbox

    Clearing jams Close the door. Paper jam in the 4‑bin mailbox Paper jam in door N Open door N. Remove the jammed paper. Note: Make sure that all paper fragments are removed.
  • Page 139: Paper Jam In The Staple Finisher

    Clearing jams Close the door. Paper jam in the mailbox bin Remove the jammed paper. Note: Make sure that all paper fragments are removed. Paper jam in the staple finisher Paper jam in door H Open door H. Remove the jammed paper. Note: Make sure that all paper fragments are removed.
  • Page 140: Paper Jam In The Staple, Hole Punch Finisher

    Clearing jams Close the door. Paper jam in the staple finisher bin Remove the jammed paper. Note: Make sure that all paper fragments are removed. Paper jam in the staple, hole punch finisher Paper jam in door P Open door P. Remove the jammed paper.
  • Page 141: Staple Jam In The Staple Finisher

    Clearing jams Close the door. Paper jam in the staple, hole punch finisher bin Remove the jammed paper. Note: Make sure that all paper fragments are removed. Staple jam in the staple finisher Open door F.
  • Page 142 Clearing jams Remove the staple cartridge holder. Remove the loose staples.
  • Page 143 Clearing jams Press the staples against the metal bracket. Note: If the staples are at the rear of the cartridge, then shake the cartridge downward to bring the staples near the metal bracket. Insert the staple cartridge holder until it clicks into place. Close the door.
  • Page 144: Staple Jam In The Staple, Hole Punch Finisher

    Clearing jams Staple jam in the staple, hole punch finisher Depending on the staple jam location, open either door F or door G. Remove the staple cartridge holder.
  • Page 145 Clearing jams Remove the loose staples. Press the staples against the metal bracket. Note: If the staples are at the rear of the cartridge, then shake the cartridge downward to bring the staples near the metal bracket.
  • Page 146 Clearing jams Insert the staple cartridge holder until it clicks into place. Close the door.
  • Page 147: Troubleshooting

    Troubleshooting Troubleshooting Printing problems Print quality problems Find the image that resembles the print quality problem you are having, and then click the link below it to read problem-solving steps. “Blank or white pages” on “Dark print” on page 148 “Fine lines are not printed “Folded or wrinkled paper”...
  • Page 148 Troubleshooting “Solid black pages” on “Text or images cut off” on “Toner easily rubs off” on “Vertical dark bands” on page 156 page 157 page 157 page 160 “Vertical dark lines or “Vertical dark streaks with “Vertical light bands” on “Vertical white lines”...
  • Page 149 Troubleshooting Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press navigate through the settings. Action Step 1 Go to step 2. The problem is solved.
  • Page 150 Troubleshooting Action Step 6 Contact your dealer. The problem is solved. Load paper from a fresh package. Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you are ready to use it. Print the document. Is the print dark? Fine lines are not printed correctly Note: Before solving the problem, print the Print Quality Test Pages.
  • Page 151 Troubleshooting Folded or wrinkled paper Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press navigate through the settings. Action Step 1 Go to step 2.
  • Page 152 Troubleshooting Gray background Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press navigate through the settings. Action Step 1 Go to step 2.
  • Page 153 Troubleshooting Incorrect margins Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non-touch-screen printer models, press navigate through the settings. Action Step 1 The problem is Go to step 2.
  • Page 154 Troubleshooting Action Step 1 Go to step 2. The problem is solved. Check if the printer is using a genuine and supported toner cartridge. Note: If the cartridge is not supported, then install a supported one. Print the document. Is the print light? Step 2 Go to step 3.
  • Page 155 Troubleshooting Mottled print and dots Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press navigate through the settings. Action Step 1 Go to step 2.
  • Page 156 Troubleshooting Action Step 1 Go to step 2. The problem is solved. Pull out the tray. Remove the paper, and then load paper from a fresh package. Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you are ready to use it. Squeeze and slide the paper guides to the correct position for the size of the paper you are loading.
  • Page 157 Troubleshooting Text or images cut off Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press navigate through the settings. Action Contact your dealer.
  • Page 158 Troubleshooting Action Step 2 Contact your dealer. The problem is solved. Depending on your operating system, specify the paper type from the Printing Preferences or Print dialog. Notes: • Make sure that the setting matches the paper loaded. • You can also change the setting on the printer control panel.
  • Page 159 Troubleshooting Vertical light bands Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press navigate through the settings. Action Contact your dealer. The problem is Check if the printer is using a genuine and supported toner solved.
  • Page 160 Troubleshooting Action Step 2 Contact your dealer. The problem is solved. Fix slow printing problems. For more information, see “Slow printing” on page 163. Do vertical white lines appear on prints? Vertical dark bands Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings >...
  • Page 161 Troubleshooting Action Step 1 Go to step 2. The problem is solved. Check if the printer is using a genuine and supported toner cartridge. Note: If the toner cartridge is not supported, then install a supported one. Print the document. Do vertical dark lines or streaks appear on prints? Step 2 Go to step 3.
  • Page 162 Troubleshooting Repeating defects Contact your dealer. Print jobs do not print Action Step 1 The problem is Go to step 2. solved. From the document you are trying to print, open the Print dialog, and then check if you have selected the correct printer. Print the document.
  • Page 163 Troubleshooting Slow printing Action Step 1 Go to step 2. The problem is solved. Make sure that the printer cable is securely connected to the printer and to the computer, print server, option, or other network device. Is the printer printing slow? Step 2 Go to step 3.
  • Page 164 Troubleshooting Action Step 5 Go to step 6. The problem is solved. Depending on your operating system, specify the paper type from the Printing Preferences or Print dialog. Notes: • Make sure that the setting matches the paper loaded. • You can also change the setting on the printer control panel.
  • Page 165 Troubleshooting Adjusting toner darkness From the control panel, navigate to: Settings > Print > Quality > Toner Darkness For non-touch-screen printer models, press to navigate through the settings. Adjust the setting. Apply the changes. Job prints from the wrong tray or on the wrong paper Action Step 1 Go to step 2.
  • Page 166 Troubleshooting Confidential and other held documents do not print Action Step 1 The problem is Go to step 2. solved. From the control panel, check if the documents appear in the Held Jobs list. Note: If the documents are not listed, then print the documents using the Print and Hold options.
  • Page 167: The Printer Is Not Responding

    Troubleshooting The printer is not responding Action Step 1 The problem is Go to step 2. solved. Check if the power cord is connected to the electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
  • Page 168: Unable To Read Flash Drive

    Troubleshooting Unable to read flash drive Action Step 1 Go to step 2. Wait for the printer to finish processing the Check if the printer is not busy processing another job. other job. Is the printer ready? Step 2 Go to step 3. Insert the flash drive into the correct port.
  • Page 169: Network Connection Problems

    Troubleshooting Network connection problems Cannot open Embedded Web Server Action Step 1 Go to step 2. Turn on the printer. Check if the printer is on. Is the printer on? Step 2 Go to step 3. Type the correct printer IP address in Make sure that the printer IP address is correct.
  • Page 170: Hardware Options Problems

    Troubleshooting Action Step 7 The problem is Contact your dealer. solved. Access the Embedded Web Server. Did the Embedded Web Server open? Checking the printer connectivity Print the Network Setup Page. From the control panel, navigate to: Settings > Reports > Network > Network Setup Page For non-touch-screen printer models, press to navigate through the settings.
  • Page 171: Paper Feed Problems

    Troubleshooting Non‑Printer Manufacturer supply The printer has detected an unrecognized supply or part installed in the printer. Your printer is designed to function best with genuine supplies and parts made by the printer manufacturer. Use of third-party supplies or parts may affect the performance, reliability, or life of the printer and its imaging components.
  • Page 172 Troubleshooting Collated printing does not work Action Step 1 The problem is Go to step 2. solved. From the control panel, navigate to: Settings > Print > Layout > Collate > On [1,2,1,2,1,2] For non‑touch‑screen printer models, press to navigate through the settings.
  • Page 173 Troubleshooting Action Step 2 Go to step 3. The problem is solved. Depending on your operating system, specify the paper type from the Printing Preferences or Print dialog. Notes: • Make sure that the setting matches the paper loaded. • You can also change the setting on the printer control panel.
  • Page 174 Troubleshooting Action Step 2 The problem is Go to step 3. solved. From the control panel, navigate to: Settings > Paper > Tray Configuration > Paper Size/Type For non‑touch‑screen printer models, press to navigate through the settings. Set the paper size and paper type to match the paper loaded in the linked trays.
  • Page 175: Contacting Your Dealer

    Troubleshooting Action Step 3 Contact your dealer. The problem is solved. Load paper from a fresh package. Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you are ready to use it. Print the document. Do paper jams occur frequently? Jammed pages are not reprinted Action...
  • Page 176: Upgrading And Migrating

    Upgrading and migrating Upgrading and migrating Hardware Available internal options • Memory cards – DDR3 DIMM – Flash memory • Optional cards – Font cards – Firmware cards • Forms and Bar Code • PRESCRIBE • IPDS • Printer hard disk •...
  • Page 177 Upgrading and migrating Install any supported internal options. For more information, see the documentation that came with the option. Close the access cover. Connect the power cord to the printer, and then to the electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
  • Page 178 Upgrading and migrating Unpack the memory card. Warning—Potential Damage: Do not touch the connection points along the edge of the card. Insert the memory card until it clicks into place.
  • Page 179 Upgrading and migrating Close the access cover. Connect the power cord to the printer, and then to the electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
  • Page 180 Upgrading and migrating Unpack the optional card. Warning—Potential Damage: Do not touch the connection points along the edge of the card. Push the card firmly into place. Note: The entire length of the connector on the card must touch and be flush against the controller board.
  • Page 181 Upgrading and migrating Close the access cover. Connect the power cord to the printer, and then to the electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
  • Page 182 Upgrading and migrating Unpack the printer hard disk. Attach the hard disk, and then connect the hard disk interface cable to the controller board. Warning—Potential Damage: Do not touch or press the center of the hard disk. Close the access cover.
  • Page 183 Upgrading and migrating Connect the power cord to the printer, and then to the electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
  • Page 184 Upgrading and migrating Unpack the internal solutions port (ISP) kit. Mounting bracket Thumbscrews If necessary, remove the printer hard disk. Insert the bracket into the board until it clicks into place.
  • Page 185 Upgrading and migrating Attach the ISP to the bracket. If necessary, attach the hard disk to the ISP. Remove the hard disk bracket. Connect the hard disk to the ISP. Warning—Potential Damage: Do not touch or press the center of the hard disk.
  • Page 186 Upgrading and migrating Close the access cover. Connect the power cord to the electrical outlet, and then turn on the printer. CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
  • Page 187 Upgrading and migrating Unpack the optional tray, and then remove all packing material. Note: If optional trays are already installed, then unlock them from the printer before lifting the printer. Do not try to lift the printer and trays at the same time. Align the printer with the optional tray, and then lower the printer until it clicks into place.
  • Page 188 Upgrading and migrating Note: Make sure that the caster base wheels are locked. CAUTION—POTENTIAL INJURY: If the tray weight is greater than 20 kg (44 lb), then it may require two or more people to lift it safely. Align the printer with the tray, and then lower the printer until it clicks into place. CAUTION—POTENTIAL INJURY: If the printer weight is greater than 20 kg (44 lb), then it may require two or more people to lift it safely.
  • Page 189 Upgrading and migrating Connect the power cord to the printer, and then to the electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
  • Page 190 Upgrading and migrating Installing the 4‑bin mailbox CAUTION—TIPPING HAZARD: Installing one or more options on your printer or MFP may require a caster base, furniture, or other feature to prevent instability causing possible injury. For more information on supported configurations, contact the place where you purchased the printer. Turn off the printer.
  • Page 191 Upgrading and migrating Install the mailbox to the printer, and then push it down to make sure that it is securely attached to the printer. Connect the power cord to the printer, and then to the electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
  • Page 192 Upgrading and migrating Installing the output expander or high‑capacity output expander CAUTION—TIPPING HAZARD: Installing one or more options on your printer or MFP may require a caster base, furniture, or other feature to prevent instability causing possible injury. For more information on supported configurations, contact the place where you purchased the printer.
  • Page 193 Upgrading and migrating Insert the tabs of the guide bar into the output expander.
  • Page 194 Upgrading and migrating Slide the guide bar to the right until it clicks into place. Remove the printer top cover.
  • Page 195 Upgrading and migrating Install the output expander on the printer, and then push it down to make sure that it is securely attached to the printer. In configuration with two or more hardware options: • The output expander is the only option that can be placed on top of the high‑capacity output expander. •...
  • Page 196 Upgrading and migrating Installing the staple finisher CAUTION—TIPPING HAZARD: Installing one or more options on your printer or MFP may require a caster base, furniture, or other feature to prevent instability causing possible injury. For more information on supported configurations, contact the place where you purchased the printer. Turn off the printer.
  • Page 197 Upgrading and migrating Install the staple finisher to the printer, and then push it down to make sure that it is securely attached to the printer. Connect the power cord to the printer, and then to the electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
  • Page 198 Upgrading and migrating Installing the staple, hole punch finisher CAUTION—TIPPING HAZARD: Installing one or more options on your printer or MFP may require a caster base, furniture, or other feature to prevent instability causing possible injury. For more information on supported configurations, contact the place where you purchased the printer. Turn off the printer.
  • Page 199 Upgrading and migrating Install the finisher to the printer, and then push it down to make sure that it is securely attached to the printer. Connect the power cord to the printer, and then to the electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
  • Page 200: Software

    Upgrading and migrating Software Supported operating systems Using the software CD, you can install the printer software on the following operating systems: • Windows 10 • Windows 8.1 • Windows Server 2012 R2 • Windows Server 2012 • Windows 7 SP1 •...
  • Page 201 Upgrading and migrating Run the installer, and then follow the instructions on the computer screen. Adding printers to a computer Before you begin, do one of the following: • Connect the printer and the computer to the same network. For more information on connecting the printer to a network, see “Connecting the printer to a Wi‑Fi network”...
  • Page 202: Firmware

    Upgrading and migrating • If you want custom printing features, then select the manufacturer print driver. To install the driver, “Installing the printer software” on page 200. Add the printer. Adding available options in the print driver For Windows users Open the printers folder.
  • Page 203 Upgrading and migrating Updating firmware To enhance printer performance and fix issues, update the printer firmware regularly. For more information on updating the firmware, contact your sales representative. Open a web browser, and then type the printer IP address in the address field. Notes: •...
  • Page 204: Notices

    Notices Notices Product information Product name: LASER PRINTER MX-B557P/MX-B707P Machine type: 4064 Models: 29H, 69H Edition notice October 2021 The following paragraph does not apply to any country where such provisions are inconsistent with local law: THIS PUBLICATION IS PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
  • Page 205 Notices For best copying results, be sure to use only Sharp Genuine Supplies which are designed, engineered, and tested to maximize the life and performance of Sharp products. Look for the Genuine Supplies label on the toner package. GENUINE SUPPLIES Noise emission levels The following measurements were made in accordance with ISO 7779 and reported in conformance with ISO 9296.
  • Page 206 Notices India E-Waste notice This product including components, consumables, parts and spares complies with the “India E-Waste Rules” and prohibits use of lead, mercury, hexavalent chromium, polybrominated biphenyls or polybrominated diphenyl ethers in concentrations exceeding 0.1% by weight and 0.01% by weight for cadmium, except for the exemption set in the Rule.
  • Page 207 Notices equipment contains a BATTERY which cannot be removed by the user. For battery exchange, please contact your dealer. If in doubt about disposal, contact your local authorities or dealer and ask for the correct method of disposal. ONLY FOR USERS IN THE EUROPEAN UNION, AND SOME OTHER COUNTRIES; FOR INSTANCE NORWAY AND SWITZERLAND: Your participation in separate collection is requested by law.
  • Page 208 Notices To prevent damage from electrostatic discharge when performing maintenance tasks such as clearing paper jams or replacing supplies, touch any exposed metal frame of the printer before accessing or touching interior areas of the printer even if the symbol is not present. ENERGY STAR ®...
  • Page 209 Notices Power consumption Product power consumption The following table documents the power consumption characteristics of the product. Note: Some modes may not apply to your product. Mode Description Power consumption (Watts) Printing The product is generating hard‑copy output from electronic One-sided: 670 (4064-29H);...
  • Page 210 Notices The Hibernate mode can be entered in any of the following methods: • Using the Hibernate Timeout • Using the Schedule Power modes Factory default Hibernate Timeout for this product in all countries or regions 3 days The amount of time the printer waits after a job is printed before it enters Hibernate mode can be modified between one hour and one month.
  • Page 211 Note: To assure compliance with FCC regulations on electromagnetic interference for a Class A computing device, use a properly shielded and grounded cable such as Lexmark part number 1021231 for parallel attach or 1021294 for USB attach. Use of a substitute cable not properly shielded and grounded may result in a violation of FCC regulations.
  • Page 212 Notices Notice to users of Class A products in Brazil Este produto não é apropriado para uso em ambientes domésticos, pois poderá causar interferências eletromagnéticas que obrigam o usuário a tomar medidas necessárias para minimizar estas interferências. European Community (EC) directives conformity This product is in conformity with the protection requirements of EC Council directives 2014/30/EU, 2014/35/EU, and 2011/65/EU as amended by (EU) 2015/863 on the approximation and harmonization of the laws of the Member States relating to electromagnetic compatibility, safety of electrical equipment designed for use within...
  • Page 213: Index

    Index Index connecting to a wireless network checking the status of parts and Numerics supplies 104 using PIN method 96 2100‑sheet tray cleaning using Push Button method 96 installing 187 exterior of the printer 99 conserving supplies 126 loading 23 interior of the printer 99 contacting your dealer 175 4‑bin mailbox...
  • Page 214 Index encrypting the printer hard home screen icons jams, clearing disk 92 displaying 16 in the standard bin 135 envelopes hot roll fuser loading 28 replacing 111 environmental settings 126 hot roll fuser wiper letterhead erasing memory replacing 113 loading 28 from the printer hard disk 91 humidity around the printer 208 loading, 2100‑sheet tray 23...
  • Page 215 Index Menu Settings Page 88 placing separator sheets 43 Miscellaneous 88 power button light operating systems Network 89 understanding the status 14 supported 200 Network Overview 68 power cord socket 12 optional card Notifications 47 power saver modes installing 179 Out of Service Erase 55 setting 126 ordering...
  • Page 216 Index incorrect margins 153 from a computer 38 jammed pages are not from a flash drive 39 safety information 6, 7, 8 reprinted 175 from a mobile device 38 scheduling power modes 16 job prints from the wrong held jobs 41 securing printer memory 92 tray 165 Menu Settings Page 89...
  • Page 217 Index touch screen vertical dark streaks with print cleaning 100 missing 161 transfer roller vertical light bands 159 replacing 115 vertical white lines 159 tray linking does not work 173 white pages 148 trays linking 29 loading 20 unable to read flash drive unlinking 29 troubleshooting, print 168 troubleshooting...

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Mx-b707p4064-29h4064-69h

Table of Contents