Hardware Installation Problems - HP xw4100 Setup And Troubleshooting Manual

Table 4-1 General Installation Problems (continued)
Problem
Refer to your workstation's Service and Technical Reference Guide for BIST information.
*

Hardware Installation Problems

You might need to reconfigure the workstation when you add or remove hardware, such as an additional
optical drive. If you install a plug and play device, some operating systems automatically recognize the
device and configure the workstation. If you install a non–plug and play device, you must reconfigure
the workstation after installing the new hardware.
Table 4-2 Hardware Installation Problems
Problem
A new device is not
recognized as part of
the system.
18 Chapter 4 Troubleshooting
Cause
Probable Cause
Device is not seated or
connected properly.
Cables of new external
device are loose or power
cables are unplugged.
Power switch of new
external device is not turned
on.
Solution
Press and hold the power button for less than 4 seconds. If the hard drive
LED turns green, then:
1. Remove the expansion cards one at a time and try holding the power
button again for less than 4 seconds.
2. The problem may be on the system board. Contact HP for
assistance.
OR
Press and hold the power button for less than 4 seconds. If the hard drive
LED does not turn on green then:
1. Check that unit is plugged into a working AC outlet.
2. Open the access panel and check that the power button harness is
properly connected to the system board.
3. Check that ALL power supply cables are properly connected to the
system board.
4. Check the power supply functionality.
a. Disconnect the AC power.
b. Disconnect ALL internal power supply cables from the system board.
c. Plug in the AC power.
●
If the power supply fan spins and the BIST
supply is functional. The problem may be on the system board.
Contact HP for assistance.
●
If the power supply fan does not spin or the BIST
the problem may be in the power supply. Contact HP for assistance.
Recommended Solution
Ensure that the device is properly and securely connected and that pins
in the connector are not bent down.
Ensure that all cables are properly and securely connected and that pins
in the cable or connector are not bent down.
Turn off the workstation, turn on the external device, then turn on the
workstation to integrate the device with the workstation system.
* LED lights, the power
* LED does not light,
ENWW