If You Have A Problem - HP Vectra VL800 User Manual

3 Troubleshooting Your HP PC

If You Have a Problem

If You Have a Problem
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It is recommended that before contacting HP Support you note down some
of the information mentioned below. This will help HP support deal with
your problem quickly and efficiently:
Model number
Serial number
Memory
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Number of megabytes installed
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Is it HP supplied memory or memory
from another source?
Write down a brief description of the problem
Frequency
Run OK?
Recent changes to the PC
Which BIOS version is used?
Any BIOS parameter changes?
Make a list of slots and interrupts used by
additional cards (for example, LAN, sound
and SCSI)
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Check you have your product receipt.
Run HP e-DiagTools (refer to page 63).
Check your warranty entitlement (refer to the Quick User's Guide that
came with your PC).
Contact your local Customer Care Center (for the phone numbers, refer
to the Quick User's Guide that came with your PC) or your HP
Authorized Service Provider.
PC Description
See label on the right side of your PC.
See label on the right side of your PC.
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The total amount of memory installed is displayed in the Setup program main menu,
accessed by pressing F2 during start-up.
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There may be some compatibility problems with non-HP memory modules. HP supports
and recommends only HP supplied memory modules.
Question or Problem
How often has the problem occurred?
How long has the PC been running normally?
Have there been any recent changes made to the PC?
Hardware Configuration
The BIOS version is displayed in the Setup program main menu, accessed by pressing F2
during start-up.
Did the problem occur after changes were made to the BIOS using the Setup program?
This is to check for interrupt conflicts. You can find IRQs by running e-DiagTools
Operating System... refer to next page
(see page 63).
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