HP Toptools 5.5 User Guide...
The information and specifications contained in this document are subject to change Hewlett-Packard makes no warranty of any kind with regard to this material, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose.
User Guide Preface Toptools is a collection of applications and agents designed to provide device management of Hewlett-Packard computing products. At the center of the toptools solution is a device management tool (also referred to as the Device Manager) that is designed to help you identify and diagnose network and system problems quickly using a friendly and intuitive web-based interface.
SetTTPassword – Allows you to configure toptools accounts and passwords after installation. TTAddDevices – Allows you to add lists of devices and addresses. • Training. Self-paced training for toptools is available on the toptools CD at \Online Training\start.html or from the Hewlett-Packard web site at ftp://ftp.hp.com/pub/toptools/Training/start.html...
toptools User Guide Table of Contents Introduction ........................7 What Can HP Toptools Manage?......................7 Architecture ............................... 8 Installation ........................11 Hardware and Software Requirements ....................11 Toptools Management Server........................11 Recommendations for Managing Large Networks ..................13 Toptools Consoles ............................13 Managed Nodes ............................15 Installation Procedure..........................
toptools User Guide HP Toptools for Desktops ........................68 Locating Personal Computers........................68 Updating Drivers/Firmware ..........................69 Preventative Maintenance ..........................71 HP Toptools for Servers .......................... 74 Obtaining Operational Status.........................74 Obtaining Software and Driver Information ....................74 Finding a Bad Hard Disk Drive Using the Disk Locator Tool................76 HP Toptools for Hubs and Switches......................
toptools User Guide Introduction Toptools is a web-based, device management tool that enables administrators and MIS managers to use a web browser to obtain information about devices on their network. It provides a common management application for HP personal computers, Netservers, HP-UX systems, AdvanceStack and ProCurve hubs and switches, and LaserJet printers as well as products from other vendors.
toptools User Guide Toptools provides specific management to the following HP products: • HP Vectra and Brio Desktops • HP Kayak and Visualize Workstations • HP Omnibook Notebooks • HP Netservers • HP ProCurve and AdvanceStack networking devices • HP LaserJet and JetDirect products •...
toptools User Guide Toptools Operating Components A number of toptools components run continuously on the management server, gathering data in the background even if no user is logged on. The following background components operate on a schedule (some schedules are user- configurable).
toptools User Guide Toptools Databases • The Device Database (MEDS.mdb). The Managed Elements Data Store (MEDS) provides persistent storage for information about the managed devices. The discovery and inventory programs put data into or ‘populate’ MEDS, including a list of devices and their attributes (network address, object type, name, etc.). MEDS uses a Microsoft Access database, and provides read-only access through ODBC.
toptools User Guide Installation This section describes the requirements and installation of toptools. - NOTE - Refer to the toptools README file for changes or additions to the installation instructions in this User Guide. Hardware and Software Requirements Toptools consists of three main components: •...
toptools User Guide Networking requirements: Access • Local Administrator (if installing in a Workgroup environment) • Domain Administrator if installing into a Windows NT or 2000 Domain. IP Addressing Required. • If using DHCP, IP address for the toptools server must be ‘reserved’. •...
toptools User Guide Recommendations for Managing Large Networks If you are managing large networks (greater than 5000 devices) you should increase the capabilities of the toptools server. An Intel Pentium 4 with a processor speed > 1.3 GHz and an additional 256 MB of RAM for every 10,000 nodes (e.g.
toptools User Guide Resolution Minimum: 800 X 600 X 256 colors Settings • Always accept cookies • Always refresh new page • Exclude using a proxy to access your toptools server Browser settings are extremely important. Set your browser to exclude using a web proxy to access your toptools server.
toptools User Guide To start a remote console session from another system, open the following URL: http://Toptools_Server_Host_Name.company.com/hptt where Toptools_Server_Host_Name.company.com is the valid IP hostname resolved in your DNS for your toptools server -or- http://#.#.#.#/hptt where #.#.#.# is the IP address of the toptools server. Managed Nodes - NOTE - You must have agents (toptools, SNMP, DMI, WMI or Webagent)
toptools User Guide • HP LaserJet Printers. HP LaserJet and JetDirect products are supported through integration with HP Web JetAdmin which is included on the toptools CD. To manage HP LaserJet products, the JetDirect interface must be installed. JetDirect uses SNMP and webagent technology on the firmware of the JetDirect card.
toptools User Guide (4) Power On will work with systems that support standard Magic Packet technology. If a device supports a webagent technology and another technology, such as WMI, toptools will create a link to the management home page (webagent) and will also generate generic toptools property pages. Toptools automatically discovers webagents (or web servers) listening on port 80 (Device Home Page) or ports 280, 411, 2301, or 6500 (Management Home Page).
toptools User Guide Step 1: Close other applications and run CD:\setup.exe or begin the installation process from the web site download page. You will see the following dialog: Step 2: Click Next. The toptools installation wizard will check your system for requirements and installed components and then report on the results.
toptools User Guide Step 3: Select toptools components and destination directory. The Toptools Component Selection dialog allows you to choose which toptools components you would like to install in addition to toptools core services such as discovery, inventory, and event management. You may elect to add components at another time by running install again.
toptools User Guide Step 4: Integrating Web JetAdmin. If you selected Web JetAdmin for Printers in the component selection dialog, toptools will first check to see if there is already a Web JetAdmin server installed on the local system. If not, it will prompt you to perform a local installation or link to a remote Web JetAdmin server on the network.
toptools User Guide Step 5: Integrating SCM. If you want to link toptools with a Service Control Manager (SCM) installation you can do so during installlation. (Note you can also add a link to an SCM server at any time after installation by clicking Settings, and Integration.) Check the servicecontrol manager box on the Select integration dialog.
toptools User Guide Step 6: Create toptools service account. Toptools uses a local Windows user account “toptools service” to provide system access to the toptools services. It also creates three user groups called “toptools”, “toptools operators” and “toptools admins”. These Windows user groups are used to control access to the toptools application when toptools is installed onto an NTFS partition.
toptools User Guide Step 7: Select toptools admin account. Toptools uses a domain Windows user account “toptools admin” to provide domain access to managed systems. If the toptools system is part of a workgroup and is not part of a domain, a local account will be created. If the system is part of a domain but you do not have domain admin privilages, a domain level admin account and password will be configured in toptools, but the domain level “toptools admin”...
toptools User Guide Step 8. Select the toptools program folder. Step 9: License agreement and warranty. Software license and warranty notices will be displayed. Clicking Yes will indicate that you have read and accept the terms. Step 10: Enable auto-logon feature. The auto-logon feature allows the installation wizard to reduce the amount of interaction required during installation on NT systems by automatically logging back into the system following a required reboot.
toptools User Guide Enter your account information. The account should be the same account used to launch setup.exe (and have administarative access to system). Account information is temporarily stored in the Windows registry and is removed when installation is complete to protect the security of your account. Step 11: Installation wizard installs software and displays progress.
toptools User Guide The wizard will provide instructions for installling components. When configuring the SNMP service, it is important to remember that you are also configuring an SNMP agent that will allow the toptools server to be managed. Refer to your Windows documentation for information on configuring the SNMP services. During the installation of SNMP services on an NT system you will be asked if you want to reboot.
toptools User Guide you are using a gateway or firewall to access the Internet, you must enter the proxy addresses and port numbers for the HTTP and FTP fields after toptools installs Internet Explorer. You do not need to make an entry for Socks.
toptools User Guide Step 12: Configure Advanced Settings option When all the selected toptools components have been installed, you may choose to make advanced configuration settings for discovery before starting toptools. Depending on the size of your network, you may want to configure discovery settings rather than wait for the first discovery cycle to complete.
toptools User Guide Toptools uses many mechanisms for discovery, including reading the ARP (Address Resolution Protocol) cache on routers (gateways). To access ARP information from routers, the toptools server needs the correct SNMP read community to access the information. By default, the router, or gateway, specified within Windows TCP/IP properties on the toptools server is entered.
toptools User Guide IP Discovery Discovery using the IP protocol. Ping Discovery Sends a ping to every address of every network you specified in the previous dialog. Without ping discovery, toptools will rely on information from ARP cache (see previous dialog description for information). If you do not have a community name for any routers or devices that support ARP, you will need Ping Discovery enabled to find IP devices.
toptools User Guide Step 14: Complete installation and reboot. At this point you can review the readme file (recommended), and have the toptools services started. If your system requires a final reboot before starting toptools, you will be prompted. Upon completion of the installation process, you will need to: •...
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toptools User Guide Using HP Toptools This chapter describes how to navigate the toptools console and use its applications and components (Toptools for Desktops, Toptools for Servers, and Toptools for Hubs & Switches). Specific information for configuring and using individual applications and dialogs is also provided in the toptools online Help system. The following documentation is included on the toptools CD and provides greater depth on each specific topic: •...
toptools User Guide navigation panel current session role and user account online help user role and guided tour, version, discovery status and training Toptools Home Page The Home page offers an option to view the Guided Tour (a short demonstration of how to click through the toptools controls) and displays your current session status.
toptools User Guide Buttons: Home Select the toptools Home page, or pages describing the features of each of the installed toptools components, such as HP Toptools for Hubs & Switches. Devices Display the Device Selector with a specific tab (or page) in focus. Maps View Topology maps created by HP Toptools for Hubs &...
toptools User Guide Tabs: Device Types Displays all devices discovered by toptools and categorizes them based on their identified device type. Devices that do not fit one of the categories (Personal Computers, Servers, Printers, Networking Devices, Storage Devices, Clusters) or do not have an agent are listed under the “Others”...
toptools User Guide While browsing devices within the Device Selector, you may wish to obtain more details about the device, or perform management tasks. To access the menu of options, select the device(s) within the right pane, click the Actions button located above the left pane, or right-mouse click on the device entry to display the context menu. A menu such as the following will appear: The actions available will vary depending on the type and number of devices you have selected.
toptools User Guide The Alert Log The Alert Log provides you with a quick look at the ‘health’ of your network and its resources. To access the Alert Log, you may either select a device from within the Device Selector or choose the option “View Alerts” or click the Alerts button within the Navigation Panel.
toptools User Guide The default display will be all alerts except those that have been closed. To customize your view of the Alert Log, you can create a filter based on any combination of devices, alert severity and alert state. You may also click on column headings to change the sort order of the list.
toptools User Guide Actions available for all devices (except PC Companions unless otherwise noted by *): View Alerts Opens the Alert Log filtered to display alerts for the selected device(s). Check Connectivity (Ping) Sends a ‘ping’ (ICMP echo request) to the selected device to test network connectivity between the toptools server and the device.
toptools User Guide Security Set System Passwords HP personal computers. Sets DMI system passwords and policies for the managed PC, and also stores the password in MEDS for use with actions. Change Security Settings HP personal computers. Provides configuration control of the startup sequence and system access to I/O devices.
toptools User Guide Telnet Any device supporting Telnet. Displays telnet.exe on the station that the browser console was launched from. Node Port Table HP networking products. Displays the node port table (device ports and attached systems) for the selected device. User Maintenance HP Toptools Remote Control card.
toptools User Guide The Identity page, shown below, displays a short summary of the PCs configuration and location.
toptools User Guide The Status page provides a collection of buttons and controls to browse device status, including a view of the Windows Event Log on the managed PC. The Configuration page (shown below) displays detailed statistics and information about the device's configuration.
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toptools User Guide The Security page allows you to modify passwords and security settings such as enabling or disabling floppy drives or power–on control. The Reports page (below) can display summary or extensive configuration reports of the device you are browsing.
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toptools User Guide The e-Diagtools page (above) provides access to the tools and diagnostic configuration information.
toptools User Guide The Support page provides information on where to obtain support for the device at HP, and also offers space for corporate IT departments or resellers to offer support information to users or system administrators. Property pages or management home pages vary depending on the device type. The examples below show pages for an HP ProCurve switch, an HP Netserver, and the Web JetAdmin property pages for an HP LaserJet printer.
toptools User Guide The HP ProCurve Switch Management Home page is shown above and toptools property pages for an HP Netserver are shown below.
toptools User Guide HP Web JetAdmin property pages are available when the toptools server has been linked to a Web JetAdmin server, or when the LaserJet device has a JetDirect interface that supports a webagent. Viewing Inventory Reports Toptools collects information about the devices in your network and stores the information into MEDS through the Inventory Collection process.
toptools User Guide systems. Check which protocols are enabled based on what is displayed in the Device Selector columns. Polling When checking network resource ‘health’, it is important to consider and understand the difference between monitoring utilization (such as provided by Resource Monitoring, System Performance Advisor, or Traffic Monitor), receiving alerts sent from devices, and ‘polling’.
toptools User Guide Discovery Discovery is the process that toptools uses to find and identify devices on your network. As discovery locates and communicates with devices, it stores the information it retrieves in the toptools database, MEDS. Using the Settings - Discovery page, you can control, configure and monitor the discovery process, or add new devices for toptools to discover.
toptools User Guide To configure auditing, click the Settings button in the Navigation Panel and select Auditing. There are two options in the dialog: • Management server changes – This option logs changes to the configuration of the toptools server, such as changing the discovery schedule or polling cycles.
toptools User Guide Internet & Email Services To configure an email action on alert or to download and store software from HP to distribute to managed HP systems, the toptools server application must be configured to know how to communicate with these services. The Internet &...
toptools User Guide To use this feature, you must configure the toptools server internet connection by accessing the Internet & E-mail Settings dialog. Managing the TFTP Server To distribute software to HP networking products, a TFTP server is installed on the toptools server. You may start and stop this service as needed.
toptools User Guide Using the System Performance Advisor The System Performance Advisor is included in toptools. The System Performance Advisor can monitor CPU, memory, disk I/O, and hard disk utilization on computers running Windows NT, Windows 95, Windows 98 or Windows 2000 operating systems.
toptools User Guide Note that for the first 15 minutes after collection is started, the message "Data Unavailable" will be displayed in the Condition column. Performance Button Clicking on the Performance button on the toptools control panel will display the following functions: •...
toptools User Guide Creating A Custom Group 1. Create one or more custom groups containing devices to be monitored. On the toptools main page, click on the Devices button and select Custom Groups. This will display the Custom Groups tab of the Devices dialog.
toptools User Guide Thresholds on Windows 95 and Windows 98 systems can only be set for CPU and storage utilization. 1. Click on the Settings button on the toptools main page. Select System Performance. This will display the System Performance Settings Page. The Thresholds tab displays the thresholds for the monitored parameters and the sampling frequency for each group.
toptools User Guide It is recommended that deployment be done during off hours when there is a lower level of network traffic and few critical programs being run. This will minimize the impact of the deployment on the network and on the target systems.
toptools User Guide System Prerequisites In order for toptools to monitor an NT system: • The system must be NT 4.0 SP4 or higher • The system must be in the same domain as the toptools server • The toptools user must have administrator rights on the system to be monitored In order for toptools to monitor Windows 95 or Windows 98 systems: •...
toptools User Guide Performance Reports The System Performance Advisor provides the following report formats: • Standard • Customized Standard Report The System Performance Standard Report provides a summary of the last day's data for all of the systems that you are monitoring with the System Performance Advisor. The System Performance Advisor provides real-time monitoring and trend analysis to help you identify system bottlenecks.
toptools User Guide Custom Reports The System Performance Custom Reports function allows you to create a customized performance report. You can select the following: • Device Group • Parameter set • Time period • Data type (average or itemized) • Data format (min, max, or average) To access System Performance Custom Reports, click on the Performance button on the toptools main page and select System Performance Custom Reports.
toptools User Guide 4. Select the parameters for the report. 5. Select the time period for the report.
toptools User Guide 6. Select Average or Detailed data and select a set of Minimum, Maximum, or Average data. Sample System Performance Report 7. A sample report will be displayed. If it is what you want, click Display Report. This will display the report data that you have requested.
toptools User Guide 8. You can click Back to select or create a different report. If you had originally selected to create a New report you could now name and save the report template by clicking on Save Report Settings.
toptools User Guide HP Toptools for Desktops HP Toptools for Desktops provides extensive management control of your HP personal computers. Through installation of the standard DMI or WMI based agents, system administrators have access to asset, configuration, fault, and security management of personal computers from the toptools console. This section will provide examples of how to use the toptools console to: •...
toptools User Guide Updating Drivers/Firmware On occasion, you may need to update the software (BIOS, drivers, agents) of your HP personal computers to support changes in your hardware or operating systems. Using toptools you can distribute software to one or more PCs through a simple wizard displayed within your browser console session.
toptools User Guide 5. Click Next. This will display information for the software/firmware selections that you made. The display shows the current version installed and recommends a newer version (if available) for installation. Details about the upgrade, and where the package is currently located are also displayed. You can then check the items you want to install (boxes at far right of display), and click Next to continue the installation process.
toptools User Guide 8. After you have made your selections the firmware or drivers installation will take place or be scheduled. The status of the firmware downloads can be checked by clicking on Report in Manage Drivers/Firmware or in the View Softwre Update Status page.
toptools User Guide Browsing through the property pages to check the current configuration and status of the PC: • Check the Status – Overview page. The first step in identifying a potential PC problem. • Determine the configuration, the operating system level, the BIOS version, and driver versions displayed in the Configuration page.
toptools User Guide As shown here, toptools has received an alert indicating a possible high average CPU Utilization event. Toptools provides suggestions on how to follow up with the problem. Upon resolution or following action taken on this alert, you may wish to close the alert. Before you close the alert, you can describe your actions in the “Notes”...
Inventory Reports, or by drilling down and performing a detailed inventory report on a single server. In this first example, imagine that you’ve received a Proactive Notification email from Hewlett-Packard describing a problem that is resolved through installation of a newer BIOS version. You need to check to see which servers need a BIOS update.
toptools User Guide Click on the HP NetServer Revisions MIF item in the left panel and select Driver Revisions. This will display a report of the driver configuration for the server. You could also use the Reports tab on the server’s Property page and view a detailed report to get configuration information.
toptools User Guide Finding a Bad Hard Disk Drive Using the Disk Locator Tool In this example, toptools has notified you that a drive has gone bad in a Netserver located in another building. You need to identify which drive has failed and tell the on-site technician which drive to hot swap. Open a toptools console session.
toptools User Guide When the server's identity page is loaded, click on the Status tab. To verify the alert, click the Hard Disk Status button to see on which drive the alert has occurred. Upon identifying the failed drive, click on the ALARM link to view the failure message for that drive (see next figure).
toptools User Guide HP Toptools for Hubs and Switches HP Toptools for Hubs & Switches is a component installed during installation of the toptools server that provides extensive management control of your HP ProCurve and AdvanceStack networking products, and adds network management applications that help you monitor and plan your network and define network policies.
toptools User Guide Configuring Map Preferences Click on the Preferences button in the Network Topology Maps page to launch the Server Settings page. The Server Settings page lets you select display characteristics for maps. These settings control how maps appear to console sessions.
toptools User Guide You can select what devices you would like displayed in your map: Switches Maps for switches and bridges are automatically created. Hubs Maps for switches, bridges and hubs are automatically created. This is the default setting. All Nodes Maps displaying all end nodes are automatically created.
toptools User Guide Move your cursor over a device to display a ‘tool tip’ with information about the name, IP address, and status of the device. Right-click on the device to display the device popup Action menu. The Properties menu item launches Device View.
toptools User Guide Locating a Node To locate a particular end node, click the Locate button at the bottom of the Topology Map browser window. In the Locate browser window, select the network that the node is in, then select the node. Click on the Locate button to locate the node.
toptools User Guide The five statistical attributes that are sampled by Traffic Monitor are: Utilization % The traffic on the selected network or segment as a percentage of a segment's bandwidth (based on the theoretical maximum for the type of connection) currently being utilized.
toptools User Guide Reading the Performance Gauges The gauges display the network traffic information for the current minute. The colors on the gauges are: Green Value for the attribute is within the normal range. Yellow Value has exceeded the normal range, but is not critical. Value is in the critical range.
toptools User Guide As a network attribute reaches a certain threshold, a corresponding color (either green, yellow, or red) is used to indicate the current state (normal, warning, or critical, respectively.) Changing the threshold ranges to better represent your network's normal activity will be a relative decision based on trends you’ve identified. For example, a normal threshold range for traffic utilization will vary from network to network, and segment to segment.
toptools User Guide You can keep the Network Meter browser window anywhere on your PC desktop. It will continue to monitor the status of your network while you use your browser for other tasks. Click Hide Net Meter to close the window. When you close your browser, the Network Meter will also close.
toptools User Guide You can display graphs for each of the measured attributes showing: • Top Sources (default) • Top Destinations • Top Connections • Top Protocols More than one graph can be displayed at a time, so you can look at the values for multiple attributes for each segment.
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toptools User Guide Information and Support This section contains information on how to get support and provides important performance and troubleshooting tips. HP provides both online (website and email) and telephone support for toptools. Online Support and Information • Go to http://www.hp.com/toptools for information about toptools applications, downloadable components, and online support.
toptools User Guide Region/Country Phone Region/Country Phone U.S. (970) 635-1000 Canada (905) 206-4663 Europe Austria +43-6-60-6386 Latin America Belgium +32-2-626-8806 (Dutch) Argentina 541-778-8380 +32-2-626-8807 (French) Brazil 011-829-6612 Denmark +45-39-29-4099 Chile 800-360-999 Finland +358-203-47-288 Mexico 800-427-6684 France +33-1-43-62-3434 Venezuela 800-47-888 Germany +49-180-52-58-143 Ireland +353-1-662-5525...
toptools User Guide Description Cause/Remedy DMI 1.X or 2.X devices that This is due to only having the DMI service layer, and not DMI instrumentation software report N/A in the Identity and installed. “Reports” Property page. Install the latest HP Toptools for Desktops agent or other DMI client software. Some devices do not display The number and type of actions, and the property pages displayed are dependent on ‘all’...
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toptools User Guide Glossary Agent A software program installed in a device either within firmware or the operating system. ‘Agents’ typically provide local services such as monitoring for and forwarding events and responding to requests from management stations to provide information or take action on the local managed system, such as a PC or printer.
toptools User Guide Microsoft Internet Information Server or Services. IPSEC A standard for securing IP transmissions between nodes on an IP network. IPX/SPX Internet Packet eXchange/Sequenced Packet eXchange. Routable Network and Transport layer protocols primarily used in Novell NetWare solutions. Information Systems.
toptools User Guide Service Control Manager. An HP-UX process which manages multiple HP-UX systems. SEMI Storage element manageability interface, implemented as SNMP mib’s. SMART Self Monitoring Analysis and Reporting Technology. Microsoft Systems Management Server. An application that provides asset, software distribution, software metering, and troubleshooting tools for PCs and servers using Microsoft Windows.
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