If There Is A Memory Test Error - HP Net PC 20 Troubleshooting Manual

If There Is a Memory Test Error

Problem
Power-On-Self-Test displays a
memory test error.
WARNING: For your safety,
never remove the PC's cover
without first removing the
power cord from the power
outlet, and any connection to
a telecommunication
network. Always replace the
cover before switching the PC
on again.
If the PC still does not boot
If the PC still does not boot
If the problem persists, contact HP Support or your authorized dealer
Check that...
The PC's memory
•
modules are correctly
•
installed.
•
•
•
The PC's memory
•
modules are working.
•
•
•
•
The system board is
•
working.
•
•
•
•
1 Troubleshooting Your PC
If There Is a Memory Test Error
How
Disconnect the power cord.
Open the PC.
Check the memory modules are of the
correct type and in the correct sockets.
Close the PC, reconnect the power cord
and check that the PC boots (starts).
Refer to the Accessories Guide for more
information.
Disconnect the power cord.
Open the PC.
Replace the memory modules by known
good memory modules from a similar
PC.
Close the PC, reconnect the power cord
and check that the PC boots (starts).
Refer to the Accessories Guide for more
information.
Disconnect the power cord.
Open the PC.
Replace the system board by a known
good board from a similar PC.
Close the PC, reconnect the power cord
and check that the PC boots (starts).
If the PC works, contact HP Support or
your authorized dealer for further
troubleshooting information.
English 10