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HP Notebook pc User Manual

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  • Page 1 User Guide...
  • Page 2 © Copyright 2012, 2013 Hewlett-Packard Product notice Software terms Development Company, L.P. This user guide describes features that are By installing, copying, downloading, or Bluetooth is a trademark owned by its common to most models. Some features otherwise using any software product proprietor and used by Hewlett-Packard may not be available on your computer.
  • Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 4 Safety warning notice...

  • Page 5: Table Of Contents

    Table of contents 1 Welcome ................................1 Fun things to do ............................ 1 Finding information ..........................2 2 Getting to know your computer ........................4 Top ............................... 4 TouchPad ..........................4 Lights ........................... 5 Buttons and fingerprint reader (select models only) ............6 Keys .............................
  • Page 6 4 Pointing devices and keyboard ........................24 Using pointing devices ........................24 Setting pointing device preferences ................... 24 Using the pointing stick ...................... 24 Using the TouchPad ......................24 Turning the TouchPad off and on ..............24 Using TouchPad Gestures ................24 Tapping .....................
  • Page 7 Using the power meter and power settings ............37 Using battery power ......................37 Finding additional battery information ............... 37 Using Battery Check ..................38 Displaying the remaining battery charge ............38 Maximizing battery discharge time ..............38 Managing low battery levels ................38 Identifying low battery levels .............
  • Page 8 8 Drives ................................51 Handling drives ........................... 51 Using hard drives ..........................51 Removing or replacing the service cover ................52 Removing the service cover ................52 Replacing or upgrading the hard drive ................52 Removing the hard drive ................... 52 Improving hard drive performance ..................
  • Page 9 Installing critical security updates ....................... 67 Installing an optional security cable ....................68 Using the fingerprint reader (select models only) ................68 Locating the fingerprint reader ................... 69 10 Maintenance ..............................70 Adding or replacing memory modules ....................70 Cleaning your computer ........................72 Cleaning products ......................
  • Page 10 Operating environment ........................85 Appendix A Traveling with the computer ...................... 86 Appendix B Troubleshooting .......................... 87 Troubleshooting resources ......................... 87 Resolving issues ..........................87 The computer is unable to start up ..................87 The computer screen is blank .................... 88 Software is functioning abnormally ..................

  • Page 11: Welcome

    Welcome After you set up and register the computer, it is important to take the following steps: ● Take a minute to browse the printed Windows 8 Basics guide to explore the new Windows® features. TIP: To quickly return to the computer Start screen from an open app or the Windows desktop, press the Windows logo key on your keyboard.

  • Page 12: Finding Information

    Finding information The computer comes with several resources to help you perform various tasks. Resources For information about ● Setup Instructions poster How to set up the computer ● Help to identify computer components Windows 8 Basics guide Overview of using and navigating with Windows® 8. ●...
  • Page 13 North America: Hewlett-Packard, MS POD, 11311 Chinden Blvd., Boise, ID 83714, USA ● Europe, Middle East, Africa: Hewlett-Packard, POD, Via G. Di Vittorio, 9, 20063, Cernusco s/Naviglio (MI), Italy ● Asia Pacific: Hewlett-Packard, POD, P.O. Box 200, Alexandra Post Office, Singapore 911507 When you request a printed copy of your warranty, please include your product number, warranty period (found on your service label), name, and postal address.

  • Page 14: Getting To Know Your Computer

    Getting to know your computer TouchPad Component Description Pointing stick Moves the pointer and selects or activates items on the screen. Left pointing stick button Functions like the left button on an external mouse. TouchPad on/off button Turns the TouchPad on and off. TouchPad zone Moves the pointer and selects or activates items on the screen.

  • Page 15: Lights

    Lights Component Description ● Power light On: The computer is on. ● Blinking: The computer is in the Sleep state. ● Off: The computer is off. Num lock light White: Num lock is on. ● Wireless light White: An integrated wireless device, such as a wireless local area network (WLAN) device and/or a Bluetooth®...

  • Page 16: Buttons And Fingerprint Reader (Select Models Only)

    Buttons and fingerprint reader (select models only) Component Description ● Power button When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep.
  • Page 17 Component Description Volume mute button Mutes and restores speaker sound. Fingerprint reader (select models only) Allows a fingerprint logon to Windows, instead of a password logon.

  • Page 18: Keys

    Keys Component Description Displays system information when pressed in combination with the key. Executes frequently used system functions when pressed in combination with a function key, the num lk key or the key. Windows logo key Returns you to the Start screen from an open app or the desktop.

  • Page 19: Front

    Front Component Description ● Wireless light White: An integrated wireless device, such as a wireless local area network (WLAN) device and/or a Bluetooth® device, is on. ● Amber: All wireless devices are off. ● Power light On: The computer is on. ●...

  • Page 20: Right

    Right Component Description ExpressCard slot Supports optional ExpressCards or smart cards. Media Card Reader Reads data from and writes data to digital memory cards such as Secure Digital (SD). Audio-out (headphone) jack/Audio-in Connect optional powered stereo speakers, (microphone) jack headphones, earbuds, a headset, or television audio.

  • Page 21: Left

    Component Description Docking connector Connects an optional docking device. Security cable slot Attaches an optional security cable to the computer. NOTE: The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen. Left Component Description...

  • Page 22: Rear

    Rear Component Description External monitor port Connects an external VGA monitor or projector. USB 2.0 port Connects an optional USB device. USB 3.0 port Connects an optional USB device. Chapter 2 Getting to know your computer...

  • Page 23: Display

    Display Component Description WLAN antennas (2)* Send and receive wireless signals to communicate with wireless local area networks (WLAN). WWAN antennas (2)* Send and receive wireless signals to communicate with wireless wide area networks (WWAN). Internal microphones (2) Record sound. Webcam light (select models only) The webcam is in use.

  • Page 24: Bottom

    Bottom Component Description Service cover Contains the hard drive, the wireless LAN module slot, the WWAN module slot, and the memory module slots. CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region.
  • Page 25 Component Description Vent Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. Bluetooth compartment Holds the Bluetooth device.

  • Page 26: Connecting To A Network

    Connecting to a network Your computer can travel with you wherever you go. But even at home, you can explore the globe and access information from millions of websites using your computer and a wired or wireless network connection. This chapter will help you get connected to that world. Connecting to a wireless network Wireless technology transfers data across radio waves instead of wires.

  • Page 27: Using Operating System Controls

    Using operating system controls The Network and Sharing Center allows you to set up a connection or network, connect to a network, manage wireless networks, and diagnose and repair network problems. To use operating system controls: From the Start screen, type n, and then select Settings. Type network and sharing in the search box, and then select Network and Sharing Center.

  • Page 28: Setting Up A Wlan

    Setting up a WLAN To set up a WLAN and connect to the Internet, you need the following equipment: ● A broadband modem (either DSL or cable) (1) and high-speed Internet service purchased from an Internet service provider ● A wireless router (2) (purchased separately) ●...

  • Page 29: Connecting To A Wlan

    Connecting to a WLAN To connect to the WLAN, follow these steps: Be sure that the WLAN device is on. If the device is on, the wireless light is on. If the wireless light is off, press the wireless button. NOTE: On some models, the wireless light is amber when all wireless devices are off.

  • Page 30: Inserting And Removing A Sim

    For information about inserting and removing the SIM, see Inserting and removing a SIM on page 20 section in this chapter. For information about HP Mobile Broadband and how to activate service with a preferred mobile network operator, see the HP Mobile Broadband information included with your computer. For additional information, see the HP website at http://www.hp.com/go/mobilebroadband (select regions/...

  • Page 31: Using Bluetooth Wireless Devices

    Using Bluetooth wireless devices A Bluetooth device provides short-range wireless communications that replace the physical cable connections that traditionally link electronic devices such as the following: ● Computers (desktop, notebook, PDA) ● Phones (cellular, cordless, smart phone) ● Imaging devices (printer, camera) ●...

  • Page 32: Using A Modem

    Plug the other end of the network cable into a network wall jack (2) or router. NOTE: If the network cable contains noise suppression circuitry (3), which prevents interference from TV and radio reception, orient the circuitry end of the cable toward the computer.

  • Page 33: Connecting A Country- Or Region-Specific Modem Cable Adapter

    Connecting a country- or region-specific modem cable adapter Telephone jacks vary by country or region. To use the modem and the modem cable outside the country or region in which you purchased the computer, you must obtain a country- or region-specific modem cable adapter.

  • Page 34: Pointing Devices And Keyboard

    Pointing devices and keyboard Using pointing devices NOTE: In addition to the pointing devices included with your computer, you can use an external USB mouse (purchased separately) by connecting it to one of the USB ports on the computer. Setting pointing device preferences Use Mouse Properties in Windows to customize settings for pointing devices, such as button configuration, click speed, and pointer options.

  • Page 35: Tapping

    The TouchPad supports a variety of gestures. To use TouchPad gestures, place two fingers on the TouchPad at the same time. NOTE: TouchPad gestures are not supported in all programs. From the Start screen type mouse, click Settings, and then select Mouse from the list of applications.

  • Page 36: Pinching/Zooming

    Pinching/zooming Pinching and zooming allow you to zoom out or in on images or text. ● Zoom in by placing two fingers together on the TouchPad zone and then moving your fingers apart. ● Zoom out by placing two fingers apart on the TouchPad zone and then moving your fingers together.

  • Page 37: Using The Keyboard

    NOTE: Rotate is intended for specific apps where you can manipulate an object or image. It may not be functional for all apps. Using the keyboard The keyboard and mouse allow you to type, select items, scroll and to perform the same functions as using touch gestures.

  • Page 38: Using Keypads

    Hot key combination Description fn+esc Displays system information. fn+f3 Initiates Sleep, which saves your information in system memory. The display and other system components turn off and power is conserved. To exit Sleep, briefly press the power button. CAUTION: To reduce the risk of information loss, save your work before initiating Sleep. fn+f4 Switches the screen image among display devices connected to the system.

  • Page 39: Using The Embedded Numeric Keypad

    Using the embedded numeric keypad Component Description Turns the embedded numeric keypad on and off when pressed in combination with the num lk key. NOTE: The embedded numeric keypad will not function while an external keyboard or numeric keypad is connected to the computer.

  • Page 40: Using An Optional External Numeric Keypad

    Using an optional external numeric keypad Keys on most external numeric keypads function differently according to whether num lock is on or off. (Num lock is turned off at the factory.) For example: ● When num lock is on, most keypad keys type numbers. ●...

  • Page 41: Multimedia

    Multimedia Your computer may include the following: ● Integrated speaker(s) ● Integrated microphone(s) ● Integrated webcam ● Preinstalled multimedia software ● Multimedia buttons or keys Using the media activity controls Depending on your computer model, you may have the following media activity controls that allow you to play, pause, fast forward, or rewind a media file: ●...

  • Page 42: Adjusting The Volume

    Adjusting the volume Depending on your computer model, you can adjust the volume using the following: ● Volume buttons ● Volume hot keys (specific keys pressed in combination with the key) ● Volume keys WARNING! To reduce the risk of personal injury, adjust the volume before putting on headphones, earbuds, or a headset.

  • Page 43: Video

    Administrators can set the security level for Face Recognition in the Security Manager Setup Wizard or HP ProtectTools Administrative Console.To access this guide, from the Start screen, type HP, select HP Support Assistant, select computer and then select the User guides. For details about using the webcam, refer to the help for the app.

  • Page 44: Displayport (Select Models Only)

    DisplayPort (select models only) The DisplayPort connects the computer to an optional video or audio device, such as a high-definition television, or to any compatible digital or audio component. The DisplayPort delivers higher performance than the VGA external monitor port and improves digital connectivity. NOTE: To transmit video and/or audio signals through the DisplayPort, you need a DisplayPort cable (purchased separately).

  • Page 45: Power Management

    Power management NOTE: A computer may have a power button or a power switch. The term power button is used throughout this guide to see both types of power controls. Shutting down the computer CAUTION: Unsaved information is lost when the computer shuts down. The shutdown command closes all open programs, including the operating system, and then turns off the display and computer.

  • Page 46: Initiating And Exiting Sleep

    NOTE: You cannot initiate any type of networking connection or perform any computer functions while the computer is in the Sleep state. Initiating and exiting Sleep With the computer on, you can initiate Sleep in any of the following ways: ●...

  • Page 47: Using The Power Meter

    Using the power meter The power meter is located in the notification area, at the far right of the taskbar. The power meter allows you to quickly access power settings and view the remaining battery charge. ● To display the percentage of remaining battery charge and the current power plan, move the pointer over the power meter icon.

  • Page 48: Using Battery Check

    To access battery information: ▲ To access battery information, from the Start screen, type HP, select HP Support Assistant, and then select Battery and performance. Using Battery Check Help and Support provides information on the status of the battery installed in the computer. To run Battery Check: Connect the AC adapter to the computer.

  • Page 49: Resolving A Low Battery Level

    If the computer is on or in the Sleep state, the computer remains briefly in the Sleep state, and then shuts down and loses any unsaved information. Resolving a low battery level Resolving a low battery level when external power is available ▲...

  • Page 50: Conserving Battery Power

    Conserving battery power ● From the Start screen, type power, select Settings, and then select Power Options. ● Select low power-use settings through Power Options. ● Turn off wireless and LAN connections and exit modem applications when you are not using them.

  • Page 51: Testing An Ac Adapter

    Connect the computer to external AC power under any of the following conditions: ● When charging or calibrating a battery ● When installing or modifying system software ● When writing information to a CD, a DVD, or a BD (select models only) ●...

  • Page 52: Using Switchable Graphics (Select Models Only)

    NOTE: To determine whether your computer supports switchable graphics or dual graphics, see your notebook graphics processor configuration. Intel HR Central Processing Units (CPUs) and AMD Trinity series Accelerated Processing Units (APUs) support switchable graphics. AMD Trinity series A6, A8, and A10 APUs support dual graphics. AMD Trinity series A4 APUs do not support dual graphics.

  • Page 53: External Cards And Devices

    External cards and devices Using Media Card Reader cards (select models only) Optional digital cards provide secure data storage and convenient data sharing. These cards are often used with digital media–equipped cameras and PDAs as well as with other computers. To determine the digital card formats that are supported on your computer, see Getting to know your computer on page...

  • Page 54: Removing A Digital Card

    Removing a digital card CAUTION: To reduce the risk of loss of data or an unresponsive system, use the following procedure to safely remove the digital card. Save your information and close all programs associated with the digital card. Click the remove hardware icon in the notification area, at the far right of the taskbar. Then follow the on-screen instructions.

  • Page 55: Inserting An Expresscard

    Inserting an ExpressCard CAUTION: To prevent damage to the computer and external media cards, do not insert a PC Card into an ExpressCard slot. CAUTION: To reduce the risk of damage to the connectors: Use minimal force when inserting an ExpressCard. Do not move or transport the computer when an ExpressCard is in use.

  • Page 56: Removing An Expresscard

    Removing an ExpressCard CAUTION: To reduce the risk of loss of data or an unresponsive system, use the following procedure to safely remove the ExpressCard. Save your information and close all programs associated with the ExpressCard. Click the remove hardware icon in the notification area, at the far right of the taskbar, and then follow the on-screen instructions.

  • Page 57: Inserting A Smart Card

    Inserting a smart card Hold the card label-side up, and gently slide the card into the smart card reader until the card is seated. Follow the on-screen instructions for logging on to the computer using the smart card PIN. Removing a smart card ▲...

  • Page 58: Connecting A Usb Device

    Connecting a USB device CAUTION: To reduce the risk of damage to a USB connector, use minimal force to connect the device. ▲ Connect the USB cable for the device to the USB port. NOTE: The following illustration may look slightly different than your computer. You will hear a sound when the device has been detected.

  • Page 59: Connecting An Esata Device

    Connecting an eSATA device CAUTION: To reduce the risk of damage to an eSATA port connector, use minimal force to connect the device. ▲ To connect an eSATA device to the computer, connect the eSATA cable for the device to the eSATA port.

  • Page 60: Using Optional External Drives

    To disconnect an unpowered external device, turn off the device, and then disconnect it on the computer. To disconnect a powered external device, turn off the device, disconnect it on the computer, and then unplug the AC power cord. Using optional external drives Removable external drives expand your options for storing and accessing information.

  • Page 61: Drives

    Drives Handling drives CAUTION: Drives are fragile computer components that must be handled with care. Refer to the following cautions before handling drives. Additional cautions are included with the procedures to which they apply. Observe these precautions: ● Before you move a computer that is connected to an external hard drive, initiate Sleep and allow the screen to clear, or properly disconnect the external hard drive.

  • Page 62: Removing Or Replacing The Service Cover

    Removing or replacing the service cover Removing the service cover Remove the service cover to access the memory module slot, hard drive, regulatory label, and other components. Remove the battery (see Inserting or removing the battery on page 39). Loosen and remove the service cover screw (1). Slide the service cover release latch to the right (2) to release the service cover.

  • Page 63: Improving Hard Drive Performance

    Turn the computer upside down on a flat surface. Remove the battery (see Inserting or removing the battery on page 39). Remove the service door (see Removing or replacing the service cover on page 52). Remove the four hard drive screws (1). Grasp the tab and slide the drive to the left to pull away from the connector (2), and then lift the drive up (3).

  • Page 64: Using Disk Cleanup

    To run Disk Defragmenter: Connect the computer to AC power. From the Start screen, type disk, click Settings, and then select Defragment and optimize your drives. Click Optimize. NOTE: Windows includes the User Account Control feature to improve the security of your computer.

  • Page 65: Managing Power With A Parked Hard Drive

    If the icon in the notification area is not enabled, follow these steps to enable it: From the Start screen, type c, and then select Control Panel. Select Hardware and Sound > HP 3D DriveGuard. NOTE: If prompted by User Account Control, click Yes. From the Icon in system tray row, click Show.

  • Page 66: Inserting An Optical Disc

    Inserting an optical disc Tray-load Turn on the computer. Press the release button (1) on the drive bezel to release the disc tray. Pull out the tray (2). Hold the disc by the edges to avoid touching the flat surfaces and position the disc label-side up over the tray spindle.

  • Page 67: When The Disc Tray Fails To Open Normally

    Remove the disc (3) from the tray by gently pressing down on the spindle while lifting the outer edges of the disc. Hold the disc by the edges and avoid touching the flat surfaces. NOTE: If the tray is not fully accessible, tilt the disc carefully as you remove it. Close the disc tray and place the disc in a protective case.
  • Page 68 Remove the disc (3) from the tray by gently pressing down on the spindle while lifting the outer edges of the disc. Hold the disc by the edges and avoid touching the flat surfaces. NOTE: If the tray is not fully accessible, tilt the disc carefully as you remove it. Close the disc tray and place the disc in a protective case.

  • Page 69: Sharing Optical Drives

    Sharing optical drives Although your computer may not have an integrated optical drive, you can access software and data, and install applications, by sharing an optical drive connected to another computer in your network. Sharing drives is a feature of the Windows operating system that allows a drive on one computer to be accessible to other computers on the same network.

  • Page 70: Security

    Security Protecting the computer Standard security features provided by the Windows operating system and the non-Windows Computer Setup utility (BIOS) can protect your personal settings and data from a variety of risks. NOTE: Security solutions are designed to act as deterrents. These deterrents may not prevent a product from being mishandled or stolen.

  • Page 71: Setting Passwords In Windows

    Passwords can be set in Windows or in the non-Windows Computer Setup utility that is preinstalled on the computer. ● Setup and DriveLock passwords are set in Computer Setup and are managed by the system BIOS. ● The embedded security password, which is an HP ProtectTools Security Manager password, can be enabled in Computer Setup to provide BIOS password protection in addition to its normal HP ProtectTools functions.

  • Page 72: Managing A Bios Administrator Password

    Password Function DriveLock user password* Protects access to the internal hard drive that is protected by DriveLock, and is set under DriveLock Passwords during the enable process. TPM Embedded Security Device (select models only) Available/Hidden ● If the administrator password is set, you can select Available.

  • Page 73: Entering A Bios Administrator Password

    Changing a BIOS administrator password Turn on or restart the computer, and then press while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen. Press to enter Computer Setup. Use a pointing device or the arrow keys to select Security > Change Password, and then press enter.

  • Page 74: Setting A Drivelock Password

    DriveLock protection prevents unauthorized access to the contents of a hard drive. DriveLock can be applied only to the internal hard drive(s) of the computer. After DriveLock protection is applied to a drive, a password must be entered to access the drive. The drive must be inserted into the computer or an advanced port replicator in order for it to be accessed by the DriveLock passwords.

  • Page 75: Entering A Drivelock Password

    Entering a DriveLock password Be sure that the hard drive is inserted into the computer (not into an optional docking device or external MultiBay). At the DriveLock Password prompt, type your user or master password (using the same kind of keys you used to set the password), and then press enter.

  • Page 76: Using Computer Setup Automatic Drivelock

    Type your master password, and then press enter. To save your changes and exit Computer Setup, click the Save icon and then follow the on- screen instructions. – or – Use the arrow keys to select File > Save Changes and Exit, and then press enter. Your changes go into effect when the computer restarts.

  • Page 77: Using Antivirus Software

    Use a pointing device or the arrow keys to select Disable protection. To save your changes and exit Computer Setup, click the Save icon in the lower-left corner of the screen, and then follow the on-screen instructions. – or – Use the arrow keys to select File >...

  • Page 78: Installing An Optional Security Cable

    Updates to the operating system and other software may have become available after the computer left the factory. To be sure that all available updates are installed on the computer, observe these guidelines: ● Run Windows Update as soon as possible after you set up your computer. ●...

  • Page 79: Locating The Fingerprint Reader

    Locating the fingerprint reader The fingerprint reader is a small metallic sensor that is located in one of the following areas of your computer: ● Near the bottom of the TouchPad ● On the right side of the keyboard ● On the upper-right side of the display ●...

  • Page 80: 10 Maintenance

    10 Maintenance Adding or replacing memory modules The computer has one memory module compartment. The capacity of the computer can be upgraded by adding a memory module to the vacant expansion memory module slot or by upgrading the existing memory module in the primary memory module slot. WARNING! To reduce the risk of electric shock and damage to the equipment, unplug the power cord and remove all batteries before installing a memory module.
  • Page 81 Grasp the edge of the memory module (2), rotate to a 45 degree angle, and then gently pull the memory module out of the memory module slot. CAUTION: To prevent damage to the memory module, hold the memory module by the edges only.

  • Page 82: Cleaning Your Computer

    Gently press the memory module (3) down, applying pressure to both the left and right edges of the memory module, until the retention clips snap into place. CAUTION: To prevent damage to the memory module, be sure that you do not bend the memory module.

  • Page 83: Cleaning Procedures

    CAUTION: Avoid the following cleaning products: Strong solvents, such as alcohol, acetone, ammonium chloride, methylene chloride, and hydrocarbons, which can permanently damage the surface of the computer. Fibrous materials, such as paper towels, which can scratch the computer. Over time, dirt particles and cleaning agents can get trapped in the scratches.

  • Page 84: Using Softpaq Download Manager

    Using SoftPaq Download Manager HP SoftPaq Download Manager (SDM) is a tool that provides quick access to SoftPaq information for HP business computers without requiring the SoftPaq number. Using this tool, you can easily search for SoftPaqs, and then download and unpack them. SoftPaq Download Manager works by reading and downloading, from the HP FTP site, a published database file containing computer model and SoftPaq information.

  • Page 85: 11 Backup And Recovery

    11 Backup and recovery To protect your information, use Windows Backup and Restore to back up individual files and folders, back up your entire hard drive, create system repair media (select models only) by using the installed optical drive (select models only) or an optional external optical drive, or create system restore points. In case of system failure, you can use the backup files to restore the contents of your computer.

  • Page 86: Performing A System Recovery

    NOTE: The backup process may take over an hour, depending on file size and the speed of the computer. From the Start screen, type backup, click Settings, and then select from the list of displayed options. Follow the on-screen instructions to set up your backup, create a system image (select models only), or create system repair media (select models only).

  • Page 87: Using F11 Recovery Tools

    NOTE: For additional information on recovering information using the Windows tools, perform a search for these topics in Help and Support. From the Start screen, type the letter h, and then select Help and Support. Using f11 recovery tools CAUTION: Using completely erases hard drive contents and reformats the hard drive.

  • Page 88: Using Hp Software Setup

    Using HP Software Setup HP Software Setup can be used to reinstall drivers or select software that has been corrupted or deleted from the system. From the Start screen type, HP Software Setup, and select Apps. Open HP Software Setup. Follow the on-screen directions to reinstall drivers or select software.

  • Page 89: Computer Setup (Bios) And Advanced System Diagnostics

    12 Computer Setup (BIOS) and Advanced System Diagnostics Using Computer Setup Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory.

  • Page 90: Restoring Factory Settings In Computer Setup

    To exit Computer Setup menus, choose one of the following methods: ● To exit Computer Setup menus without saving your changes: Click the Exit icon in the lower-left corner of the screen, and then follow the on-screen instructions. – or – Use the key and the arrow keys to select File >...

  • Page 91: Determining The Bios Version

    Determining the BIOS version To determine whether available BIOS updates contain later BIOS versions than those currently installed on the computer, you need to know the version of the system BIOS currently installed. BIOS version information (also known as ROM date and System BIOS) can be displayed by pressing fn+esc (if you are already in Windows) or by using Computer Setup.

  • Page 92: Using Advanced System Diagnostics

    Double-click the file that has an .exe extension (for example, filename.exe). The BIOS installation begins. Complete the installation by following the on-screen instructions. NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file from your hard drive. Using Advanced System Diagnostics Advanced System Diagnostics allows you to run diagnostic tests to determine if the computer hardware is functioning properly.

  • Page 93: 13 Support

    13 Support Contacting support If the information provided in this user guide or Help and Support does not address your questions, you can contact support. For U.S. support, go to http://www.hp.com/go/contactHP. For worldwide support, go to http://welcome.hp.com/country/us/en/wwcontact_us.html. Here you can: ●...

  • Page 94: Labels

    Labels The labels affixed to the computer provide information you may need when you troubleshoot system problems or travel internationally with the computer: ● Service label—Provides important information, including the following: Component Product name Serial number (s/n) Part number/Product number (p/n) Warranty period Model description Have this information available when you contact support.

  • Page 95: 14 Specifications

    14 Specifications ● Input power ● Operating environment Input power The power information in this section may be helpful if you plan to travel internationally with the computer. The computer operates on DC power, which can be supplied by an AC or a DC power source. The AC power source must be rated at 100–240 V, 50–60 Hz.

  • Page 96: Appendix A Traveling With The Computer

    Traveling with the computer For best results, follow these traveling and shipping tips: ● Prepare the computer for traveling or shipping: ◦ Back up your information. ◦ Remove all discs and all external media cards, such as digital cards. CAUTION: To reduce the risk of damage to the computer, damage to a drive, or loss of information, remove the media from a drive before removing the drive from a drive bay and before shipping, storing, or traveling with a drive.

  • Page 97: Appendix B Troubleshooting

    Troubleshooting The following sections are included in this appendix: Troubleshooting resources ● Access website links and additional information about the computer through Help and Support. From the Start screen, type h, and then select Help and Support. NOTE: Some checkup and repair tools require an Internet connection. HP also provides additional tools that do not require an Internet connection.

  • Page 98: The Computer Screen Is Blank

    The computer screen is blank If the screen is blank but you have not turned off the computer, one or more of these settings may be the cause: ● The computer may be in the Sleep state. To exit Sleep, briefly press the power button. Sleep is an energy-saving feature that turns off the display.

  • Page 99: An External Device Is Not Working

    An external device is not working Follow these suggestions if an external device does not function as expected: ● Turn on the device according to the manufacturer's instructions. ● Be sure that all device connections are secure. ● Be sure that the device is receiving electrical power. ●...
  • Page 100 Remove the disc (3) from the tray by gently pressing down on the spindle while lifting the outer edges of the disc. Hold the disc by the edges and avoid touching the flat surfaces. NOTE: If the tray is not fully accessible, tilt the disc carefully as you remove it. Close the disc tray and place the disc in a protective case.

  • Page 101: The Computer Does Not Detect The Optical Drive

    The computer does not detect the optical drive If your operating system does not detect an installed device, the device driver software may be missing or corrupted. Remove any discs from the optical drive. Click Computer and then click System Monitor. From the Hardware tab, identify the Storage Controller in the Type column.

  • Page 102: The Process Of Burning A Disc Does Not Begin, Or It Stops Before Completion

    The process of burning a disc does not begin, or it stops before completion ● Be sure that all other programs are closed. ● Turn off Sleep mode. ● Be sure that you are using the right kind of disc for your drive. ●...

  • Page 103: Appendix C Electrostatic Discharge

    Electrostatic discharge Electrostatic discharge is the release of static electricity when two objects come into contact—for example, the shock you receive when you walk across the carpet and touch a metal door knob. A discharge of static electricity from fingers or other electrostatic conductors may damage electronic components.

  • Page 104: Index

    Index right TouchPad 4 display image, switching 28 AC adapter, testing 41 TouchPad 4 display port; identifying 10 AC adapter/battery light 9 volume 32 DisplayPort, connecting 34 administrator password 61 docking connector 50 advanced system diagnostics 82 docking connector; identifying 11 cables airport security devices 51 drive media 35...
  • Page 105 Face Recognition 32 num lock 5 face recognition 60 jacks 11 power 5, 9 fingerprint reader 68 audio-in (microphone) 10 TouchPad 5 fingerprint reader, identifying 7 audio-out (headphone) 10 webcam 13 firewall software 67 RJ-11 (modem) 11 wireless 5, 9 fn key, identifying 8, 27 Java Card lights, hard drive 54...
  • Page 106 BIOS administrator 62 security, wireless 18 TouchPad light, identifying 5 DriveLock 63 serial number 84 TouchPad zone, identifying 4 user 61 serial number, computer 84 traveling with the computer 40, pinching TouchPad gesture 26 service cover, identifying 14 84, 86 pointing devices, setting setting password protection on tray-load optical drive 56...
  • Page 107 wireless button 16 wireless certification label 84 wireless controls button 16 operating system 16 wireless light 5, 9, 16 wireless network (WLAN) connecting 19 corporate WLAN connection equipment needed 18 functional range 19 public WLAN connection 19 security 18 using 17 WLAN antennas, identifying 13 WLAN device 17, 84 WLAN label 84...

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