Troubleshooting Common Problems; Minor Problems - Compaq Deskpro AP500 Reference Manual

Troubleshooting Common Problems

Although your workstation is configured for your particular hardware and
software, problems you encounter while working may not be unique.
Eliminating the typical problems described in this section may save you time
and money. If you do have a problem with your workstation, consider the
problems and possible solutions outlined in the following series of tables. You
may discover something you can resolve easily for yourself. If the condition
persists contact your Compaq authorized reseller or service provider. See
"Getting Help" in the front of this guide for a list of Compaq worldwide
technical support telephone numbers.

Minor Problems

Problem
Workstation won't turn on.
Writer: Jeff Parmenter Project: Compaq Professional Workstation AP500 Reference Guide Comments: 338521-002
File Name: L-CH11.DOC Last Saved On: 12/16/98 11:31 AM
Table 11-1
Solving Minor Problems
Possible Cause
Workstation is not connected
to a working grounded AC
outlet.
Cable to the electrical outlet is
loose.
A defective PCI or ISA card
has been installed.
Boards, processor, or
expansion board assembly
may not be properly installed.
COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED
Possible Solution
Connect to a working
grounded AC outlet.
Ensure that cable is
connected properly.
Remove any expansion
board that was just
installed.
Ensure boards and
processor are properly
seated. Ensure assembly
is properly installed in
unit.
Compaq Professional Workstation AP500 Reference Guide
11-3
Continued