Troubleshooting Cd, Cd-Rw Or Dvd Problems - HP Compaq Presario,Presario EZ2700 Reference Manual

Troubleshooting CD, CD-RW or DVD Problems

Symptom
CD or DVD drive cannot
read a disc or takes too
long to start.
Trouble recording audio
CDs
6-4
Problem
CD has been inserted upside down.
The DVD drive will take longer to start
because it has to determine the type of
media being played, such as audio or
video, before it can begin playing.
CD or DVD disc is dirty.
Windows does not detect CD or DVD
driver.
Wrong or poor quality media type.
CD or DVD
Solution
Reinsert the CD with the label facing up.
Wait at least 30 seconds to let the DVD drive
determine the type of media being played. If disc
still does not start, see the solutions for related
problems.
Clean CD or DVD with a CD cleaning kit, available in
most computer stores.
1. On the Taskbar, click Start and point to Settings.
2. Click Control Panel and double-click the
System
3. Click the Device Manager tab.
4. Click the
select the installed driver.
5. Click the Remove button, and click OK twice.
6. Restart your Internet PC, and let Windows detect
the CD or DVD driver.
1. Verify that you are using CD-R media.
2. Try a different brand of media. Quality varies
widely between manufacturers.
M
icon.
µ
next to the CD or DVD disc, and
Troubleshooting