Canon ColorPASS-Z5000 Printing Manual page 126

C
C-6 Troubleshooting
If this happens:
You cannot connect to the
ColorPASS from Fiery
Downloader.
You can't print an EPS file
using Fiery Downloader.
You have problems
downloading a font with
Fiery Downloader.
Extra blank page prints after a
Fiery Downloader job.
• Make sure that the ColorPASS is not being calibrated from the Control Panel.
If the ColorPASS is being calibrated from the Control Panel, you can select it in the
Chooser, but you cannot connect to it. This ensures that only one person is calibrating
the server at any time and that print jobs do not use unexpected calibration.
• Try printing using the 'showpage' after EPS files (Windows) or 'showpage' (Mac OS)
option in the Download PostScript File dialog box.
This option adds a showpage PostScript language command at the end of the print job.
Certain applications omit this necessary PostScript language command when they
generate EPS files. You'll need to select the Append Showpage option when printing
EPS files generated by these applications.
If you continue having difficulties printing an EPS file with Fiery Downloader, try
printing the file from the application in which it was created.
• Make sure the EPS file was saved without a preview image header.
Preview image headers are useful when images are placed in documents with page
layout applications, but they cause problems when images are downloaded directly.
• Make sure that the job does not contain a PostScript error.
Check with the operator, or use the Command WorkStation, Fiery WebSpooler, or
Fiery Spooler to check the job's status. Jobs with a PostScript error appear with an Error
icon.
• Check with the administrator to make sure that the Direct connection is enabled.
The Direct connection must be used to download fonts.
• Turn off the 'showpage' after EPS files (Windows) or 'showpage' (Mac OS) option.
This option adds a special PostScript command that will cause an extra blank page to
print if it is not needed.
Try this: