Frequently Asked Questions - Valor MADRONA MF28JN Homeowner's Manual

Frequently asked questions

Question
What if my stove won't turn
on?
I've just started my stove for
the fi rst time, what is that
smell?
When I operate the stove,
why do I suddenly hear a
faster series of beeps than
usual?
Why do I hear popping or
snapping noises?
Why do I hear whirring
noises?
How do I clean my stove?
There is condensation on
the inside of the glass, is this
okay?
There is a white fi lm on the
inside of the glass, is this
okay?
When I start my stove, the
fl ame is blue or transparent,
is this normal?
When I start my stove, the
fl ame is dirty or black, is this
normal?
Answer
If you have followed all instructions for your remote control or wall
switch (see page 9, or pages 20-23) and your stove still won't turn on, the
batteries located under the firebox may be low and need replacing. See
page 11 for instructions on how to replace the batteries.
If the stove still won't turn on after that, call your dealer for further
information. Your stove may require service by a qualified service
technician. Visit valorfireplaces.com/contact
When operating your stove for the first time, some vapors may
be released due to the burning of curing compounds used during
manufacturing. They may cause a slight odor and could cause the flames
to be the full height of the firebox, or even slightly higher, for the first few
hours of operation. This is perfectly normal. See First Time Operation on
page 7 for more information.
This is an indication that the batteries in your stove are getting critically
low (not the batteries in your remote control handset, but the batteries in
the battery holder under the firebox). See page 11 for instructions on how
to replace the batteries.
As your stove heats and cools with normal use, its metal parts will expand
and contract, which may cause some noise. This is perfectly normal.
As you start or adjust your stove's flame, the control valve motor turns to
adjust the settings. This is perfectly normal.
See Cleaning your stove on pages 13-15 for cleaning instructions to keep
your stove looking great.
This is normal when the stove first turns on, and will disappear naturally
when the stove heats up.
This happens due to composition of the gas from your supplier. A by-
product of the combustion process in a gas stove is a mineral which can
appear as a white film on the ceramic glass window of your appliance.
Clean as soon as possible (when the stove is cool) so it does not bake onto
the glass with time and become permanent. See pages 13-15 for cleaning
instructions.
This is normal, your flame will take on a more yellow/orange appearance
as the stove heats up.
No. This is possibly caused by a blocked opening in the burner which can
be cleaned by vacuuming it. See pages 13-15 for cleaning instructions, and
call your dealer if the problem persists after cleaning.
for a list of dealers near you.
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