Uniform Call Distribution (Ucd) - Octopus F200 Operating Instructions Manual

Using Other Team Functions
Step by Step
Destinations
UCD
Log on
Log off
Destinations
UCD
Not available
Available
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Uniform Call Distribution (UCD)

If this function has been configured (contact your service personnel),
you belong to a group of users (agents) to whom calls are distributed.
An incoming call is always assigned to the agent who has had the
longest break without a call.
Logging on and off at the beginning and end of your shift:
N
Press the key shown.
g Confirm.
Select and confirm
Confirm,
or
Select and confirm.
j
To log on, enter your identification number ("Agent:"). Contact your
service personnel to find out what it is.
Logging on and off during your shift:
N
Press the key shown.
g
Confirm.
g
Select and confirm
Confirm,
or
Select and confirm.
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