Uniform Call Distribution (Ucd) - Octopus F620 HFA Operating Instructions Manual

Step by Step
UCD?
*401=Log on?
#401=Log off?
UCD?f
#402=Not available?
*402=Available?
UCD?
*403=Work on?
#403=Work off?

Uniform Call Distribution (UCD)

If configured (consult your service personnel), you may belong to a
group of stations (agents), to which calls are distributed.
An incoming call is always assigned to the agent idle the longest.
Logging on and off at the beginning and end of your shift
N Press the key shown.
Select and confirm the option shown.
Confirm
or
select and confirm the option shown.
j To log on, enter your identification number ("Agent:"). Contact your
service personnel to find out what it is.
Logging on and off during your shift
N Press the key shown.
Select and confirm the option shown.
Confirm
or
select and confirm the option shown.
Requesting and activating a work time
You can request/activate work time to ensure you have enough time
to wrap up the last call. Your phone is excluded from call distribution
for a set period or until you log back on.
N Press the key shown.
Select and confirm the option shown.
Confirm
or
select and confirm the option shown.
Using team functions
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