Epson EcoTank Pro ET-16680 Series User Manual

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User's Guide

Printing

Copying

Scanning

Faxing

Maintaining the Printer

Solving Problems

NPD6681-01 EN

Table of Contents

Summary of Contents for Epson EcoTank Pro ET-16680 Series

Page 1 User's Guide Printing Copying Scanning Faxing Maintaining the Printer Solving Problems NPD6681-01 EN...
Page 2: Table Of Contents
Viewing Animations..... . . 28 Registering to Epson Connect Service from the Control Panel......90 Loading Paper Paper Handling Precautions.
Page 3 Basic Menu Options for Scanning to the Cloud. 112 Copying Advanced Menu Options for Scanning to the Available Copying Methods....92 Cloud....... 113 Copying Originals.
Page 4 Receiving Faxes on a Computer....153 It is Time to Replace the Maintenance Box..251 Checking for New Faxes (Windows)..154 Maintenance Box Handling Precautions.
Page 5 Electrical Specifications....353 Contacting Epson Support....480 Environmental Specifications.
Page 6 Guide to This Manual Introduction to the Manuals......... . . 7 Searching for Information.
Page 7: Guide To This Manual
Searching for Information Introduction to the Manuals The following manuals are supplied with your Epson printer. As well as the manuals, check the various types of help information available from the printer itself or from the Epson software applications. ❏ Important Safety Instructions (paper manual) Provides you with instructions to ensure the safe use of this printer.
Page 8: Printing Only The Pages You Need
Guide to This Manual > > About This Manual Marks and Symbols ❏ Mac OS: Hold down the command key, and then press ←. Printing Only the Pages You Need You can extract and print only the pages you need. Click Print in the File menu, and then specify the pages you want to print in Pages in Pages to Print.
Page 9: Notes On Screenshots And Illustrations
Guide to This Manual > > About This Manual Operating System References Related Information & Links to related sections. Notes on Screenshots and Illustrations ❏ Screenshots of the printer driver are from Windows 10 or macOS High Sierra. The content displayed on the screens varies depending on the model and situation.
Page 10: Trademarks
EPSON EXCEED YOUR VISION or EXCEED YOUR VISION is a trademark of Seiko Epson Corporation. ❏ Epson Scan 2 software is based in part on the work of the Independent JPEG Group. ❏ libtiff Copyright © 1988-1997 Sam Leffler Copyright ©...
Page 11: Copyright
Neither Seiko Epson Corporation nor its affiliates shall be liable to the purchaser of this product or third parties for damages, losses, costs, or expenses incurred by the purchaser or third parties as a result of accident, misuse, or abuse of this product or unauthorized modifications, repairs, or alterations to this product, or (excluding the U.S.)
Page 12: Important Instructions
Important Instructions Safety Instructions..........13 Printer Advisories and Warnings.
Page 13: Safety Instructions
❏ Some of the symbols used on your printer are to ensure safety and proper use of the printer. Visit the following Web site to learn the meaning of the symbols. http://support.epson.net/symbols ❏ Use only the power cord supplied with the printer and do not use the cord with any other equipment. Use of other cords with this printer or the use of the supplied power cord with other equipment may result in fire or electric shock.
Page 14: Safety Instructions For Ink
Important Instructions > > Printer Advisories and Warnings Advisories and Warnings for Setting Up the Printer Safety Instructions for Ink ❏ Be careful not to touch any ink when you handle the ink tanks, ink tank caps, and opened ink bottles or ink bottle caps.
Page 15: Advisories And Warnings For Using The Printer
Important Instructions > > … Printer Advisories and Warnings Advisories and Warnings for Using the Printer with ❏ Avoid places subject to rapid changes in temperature and humidity. Also, keep the printer away from direct sunlight, strong light, or heat sources. Related Information “Installation Location and Space”...
Page 16: Advisories And Warnings For Transporting Or Storing The Printer
Important Instructions > Protecting Your Personal Information Advisories and Warnings for Transporting or Storing the Printer ❏ When storing or transporting the printer, avoid tilting it, placing it vertically, or turning it upside down; otherwise ink may leak. ❏ Before transporting the printer, make sure that the transportation lock is set to the locked (Transport) position and that the print head is in the home (far right) position.
Page 17: Part Names And Functions
Part Names and Functions Front............18 Inside.
Page 18: Front
Part Names and Functions > Front Front ADF (Automatic Document Feeder) cover Open when removing jammed originals in the ADF. ADF edge guide Feeds originals straight into the printer. Slide to the edge of the originals. ADF input tray Feeds originals automatically. ADF document support Supports originals larger than legal size paper.
Page 19 Part Names and Functions > Front Paper tray Loads all paper types supported by the printer. Output tray Holds the ejected paper. When you start printing, this tray is ejected to fit the paper size automatically. To store the tray, push it manually or select on the control panel.
Page 20: Inside
Part Names and Functions > Inside Inside Maintenance box cover Open when replacing the maintenance box. The maintenance box is a container that collects a very small amount of surplus ink during cleaning or printing. Scanner unit Scans placed originals. Open to remove jammed paper. This unit should usually be kept closed.
Page 21: Rear
Part Names and Functions > Rear Rear Rear cover Remove when removing jammed paper. AC inlet Connects the power cord. LINE port Connects a phone line. USB port Connects a USB cable to connect with a computer. LAN port Connects a LAN cable. EXT.
Page 22: Guide To The Control Panel
Guide to the Control Panel Control Panel........... . . 23 Home Screen Configuration.
Page 23: Control Panel
Guide to the Control Panel > Control Panel Control Panel Turns the printer on or off. Unplug the power cord when the power light is off. Displays the home screen. Logs off from the printer when Access Control is enabled. When Access Control is disabled, this is also disabled.
Page 24: Home Screen Configuration
Guide to the Control Panel > Home Screen Configuration Home Screen Configuration You can view the operating instructions or the solutions to problems. Displays the network connection status. See the following for more details. “Guide to the Network Icon” on page 25 Displays the Device Sound Settings screen.
Page 25: Guide To The Network Icon
Guide to the Control Panel > > Home Screen Configuration Guide to the Network Icon Displays each menu. ❏ Copy Allows you to copy documents. ❏ Scan Allows you to scan documents and save them to a memory device or a computer. ❏...
Page 26: Menu Screen Configuration
Guide to the Control Panel > Menu Screen Configuration Menu Screen Configuration Returns to the previous screen. Switches the list of settings using the tabs. The Basic Settings tab displays frequently used items. The Advanced tab displays other items that you can set as necessary. Displays the list of setting items.
Page 27: Job/Status Screen Configuration
Guide to the Control Panel > > Job/Status Screen Configuration Reserve Job Job/Status Screen Configuration Press the button to display the Job/Status menu. You can check the status of the printer or the jobs. Switches the displayed lists. Filter the jobs by functional. When Active is selected, displays the list of ongoing jobs and jobs waiting to be processed.
Page 28: Entering Characters
Guide to the Control Panel > Viewing Animations Entering Characters You can enter characters and symbols by using on-screen keyboard when you make network settings, and so on. Indicates the character count. Moves the cursor to the input position. Switches between upper case and lower case or numbers and symbols. Switches the character type.
Page 29 Guide to the Control Panel > Viewing Animations ❏ Select How To at the bottom of the operation screen: Displays the context-sensitive animation.
Page 30: Loading Paper
Loading Paper Paper Handling Precautions......... . 31 Paper Size and Type Settings.
Page 31: Paper Handling Precautions
Paper Handling Precautions ❏ Read the instruction sheets supplied with the paper. ❏ To achieve high-quality printouts with genuine Epson paper, use the paper in the environment stated on the sheets supplied with the paper. ❏ Fan and align the edges of the paper before loading. Do not fan or curl photo paper. Doing so may damage the printable side.
Page 32: List Of Paper Type
Media Type Control Panel Printer Driver Epson Business Paper Plain paper Plain paper Epson Bright White Ink Jet Paper Epson Bright White Paper Epson Ultra Glossy Photo Paper Ultra Glossy Epson Ultra Glossy Epson Premium Glossy Photo Paper Prem. Glossy...
Page 33: Loading Pre-Punched Paper
Loading Paper > > Loading Paper Loading Pre-punched Paper Select , and then select How To > Load paper. Select the paper type and paper source you want to use to display the animations. Select Finish to close the animation screen. Loading Pre-punched Paper Load a single sheet of pre-punched paper in the paper tray.
Page 34: Loading Long Papers
Loading Paper > > Loading Paper Loading Long Papers Loading Long Papers ❏ Paper tray Load long paper in the paper tray by allowing the leading edge of the paper to roll over. Select User-Defined as the paper size setting. ❏...
Page 35: Placing Originals
Placing Originals Originals that are not Supported by the ADF......36 Detecting the Original Size Automatically.
Page 36: Originals That Are Not Supported By The Adf
Placing Originals > Detecting the Original Size Automatically Originals that are not Supported by the ADF Important: Do not feed photographs or valuable original artwork into the ADF. Misfeeding may wrinkle or damage the original. Scan these documents on the scanner glass instead. To prevent paper jams, avoid placing the following originals in the ADF.
Page 37: Placing Originals
Placing Originals > Placing Originals Note: The sizes for the following originals may not be detected correctly. If the sizes are not detected, set the size manually on the control panel. ❏ Originals that are torn, folded, wrinkled, or curled (if the originals are curled, flatten the curl before placing the originals.) ❏...
Page 38 Placing Originals > Placing Originals Note: ❏ If there is any trash or dirt on the scanner glass, the scanning range may expand to include it, so the image of the original may be displaced or reduced. Remove any trash and dirt on the scanner glass before scanning. ❏...
Page 39: Inserting And Removing A Memory Device
Inserting and Removing a Memory Device Inserting an External USB Device........40 Removing an External USB Device.
Page 40: Inserting An External Usb Device
Inserting and Removing a Memory Device > Sharing Data on a Memory Device Inserting an External USB Device Insert an external USB device into the external interface USB port. Related Information “Memory Device Specifications” on page 352 & Removing an External USB Device Remove the external USB device.
Page 41 Inserting and Removing a Memory Device > Sharing Data on a Memory Device Important: When sharing a memory device inserted in the printer between computers connected by USB or over a network, write access is only allowed to the computers that are connected by the method you selected on the printer. To write to the memory device, enter Settings >...
Page 42: Printing
Printing Printing Documents..........43 Printing on Envelopes.
Page 43: Printing Documents
Printing > > Printing Documents Printing from a Computer - Windows Printing Documents Printing from a Computer - Windows If you cannot change some of the printer driver settings, they may have been restricted by the administrator. Contact your printer administrator for assistance. Printing Using Easy Settings Note: Operations may differ depending on the application.
Page 44 Printing > > Printing Documents Printing from a Computer - Windows 6. Change the settings as necessary. See the menu options for the printer driver for details. Note: ❏ You can also see the online help for explanations of the setting items. Right-clicking an item displays Help. ❏...
Page 45 Printing > > Printing Documents Printing from a Computer - Windows Orientation: Select the orientation you want to use to print. Paper Type: Select the type of paper on which you print. Quality: Select the pint quality you want to use for printing. Available settings depend on the paper type you select.
Page 46 Printing > > Printing Documents Printing from a Computer - Windows Show Settings/Hide Settings: Displays a list of items currently set on the Main and More Options tabs. You can show or hide the current setting list screen. Restore Defaults: Return all settings to their factory default values.
Page 47 Printing > > Printing Documents Printing from a Computer - Windows Watermark Features: Allows you to make settings for anti-copy patterns, watermarks, or headers and footers. Add/Delete: Allows you to add or remove any anti-copy patterns or watermarks that you want to use. Settings: Allows you to set the printing method for anti-copy patterns or watermarks.
Page 48 Opens the Job Arranger Lite window. Here you can open and edit previously saved data. EPSON Status Monitor 3: Opens the EPSON Status Monitor 3 window. Here you can confirm the status of the printer and the consumables. Monitoring Preferences: Allows you to make settings for items on the EPSON Status Monitor 3 window.
Page 49 Printing from a Computer - Windows Software Update: Starts EPSON Software Updater to check for the latest version of applications on the Internet. Technical Support: If the manual is installed on your computer, the manual is displayed. If it is not installed, you can connect to the Epson Web site to check the manual and available technical support.
Page 50 ❏ Depending on the paper and the data, ink may bleed through to the other side of the paper. ❏ You cannot perform manual 2-sided printing unless EPSON Status Monitor 3 is enabled. If EPSON Status Monitor 3 is disabled, access the printer driver window, click Extended Settings on the Maintenance tab, and then select Enable EPSON Status Monitor 3.
Page 51 ❏ Depending on the paper and the data, ink may bleed through to the other side of the paper. ❏ You cannot perform manual 2-sided printing unless EPSON Status Monitor 3 is enabled. If EPSON Status Monitor 3 is disabled, access the printer driver window, click Extended Settings on the Maintenance tab, and then select Enable EPSON Status Monitor 3.
Page 52 Printing > > Printing Documents Printing from a Computer - Windows Note: Printing may be slow depending on the combination of options selected for Select Document Type in the Print Density Adjustment window and for Quality on the Main tab. 5.
Page 53 Printing > > Printing Documents Printing from a Computer - Windows Related Information “Loading Paper” on page 32 & “Printing Using Easy Settings” on page 43 & Printing to Fit the Paper Size Select the paper size you loaded in the printer as the Destination Paper Size setting. Note: This feature is not available with borderless printing.
Page 54 Printing > > Printing Documents Printing from a Computer - Windows Printing a Reduced or Enlarged Document at any Magnification You can reduce or enlarge the size of a document by a specific percentage. Note: This feature is not available with borderless printing. 1.
Page 55 Printing > > Printing Documents Printing from a Computer - Windows Printing One Image on Multiple Sheets for Enlargement (Creating a Poster) This feature allows you to print one image on multiple sheets of paper. You can create a larger poster by taping them together.
Page 56 Printing > > Printing Documents Printing from a Computer - Windows Making Posters Using Overlapping Alignment Marks Here is an example of how to make a poster when 2x2 Poster is selected, and Overlapping Alignment Marks is selected in Print Cutting Guides. 1.
Page 57 Printing > > Printing Documents Printing from a Computer - Windows 2. Place the edge of Sheet 1 on top of Sheet 2 and align the cross marks, then temporarily tape the two sheets together from the back. 3. Cut the taped sheets in two along the vertical red line through the alignment markers (this time, the line to the left of the cross marks).
Page 58 Printing > > Printing Documents Printing from a Computer - Windows 4. Tape the sheets together from the back. 5. Repeat steps 1 to 4 to tape Sheet 3 and Sheet 4 together. 6. Cut off the margins of Sheet 1 and Sheet 2 along the horizontal blue line through the center of the left and right side cross marks.
Page 59 Printing > > Printing Documents Printing from a Computer - Windows 7. Place the edge of Sheet 1 and Sheet 2 on top of Sheet 3 and Sheet 4 and align the cross marks, and then temporarily tape them together from the back.
Page 60 Printing > > Printing Documents Printing from a Computer - Windows 8. Cut the taped sheets in two along the horizontal red line through the alignment markers (this time, the line above the cross marks). 9. Tape the sheets together from the back.
Page 61 Printing > > Printing Documents Printing from a Computer - Windows 10. Cut off the remaining margins along the outer guide. Printing with a Header and Footer You can print information such as a user name and printing date in headers or footers. 1.
Page 62 Printing > > Printing Documents Printing from a Computer - Windows 2. Settings, and then select the items you want to print and then click OK. Note: ❏ To specify the first page number, select Page Number from the position you want to print in the header or footer, and then select the number in Starting number.
Page 63 Printing > > Printing Documents Printing from a Computer - Windows 3. Set the other items on the Main and More Options tabs as necessary, and then click OK. “Main Tab” on page 44 “More Options Tab” on page 46 4.
Page 64 Printing > > Printing Documents Printing from a Computer - Windows Printing Multiple Files Together Job Arranger Lite allows you to combine several files created by different applications and print them as a single print job. You can specify the print settings for combined files, such as multi-page layout, and 2-sided printing. 1.
Page 65 Printing > > Printing Documents Printing from a Computer - Windows ❏ Paper Type: Plain paper, Copy paper, Letterhead, Recycled paper, Colored paper, Preprinted paper, High quality plain paper ❏ Quality: Standard or a higher quality ❏ Print Color:Color ❏ Applications: Microsoft® Office 2007 or later ❏...
Page 66 Printing > > Printing Documents Printing from a Computer - Windows 1. On the printer driver's More Options tab, select the method of color correction from the Color Correction setting. ❏ Automatic: This setting automatically adjusts the tone to match the paper type and print quality settings. ❏...
Page 67: Printing A Document Using The Postscript Printer Driver (Windows)
You can print a bar code clearly and make it easy to scan. Only enable this feature if the bar code you printed cannot be scanned. You can use this feature under the following conditions. ❏ Paper Type: Plain paper, Letterhead, Recycled, Color, Preprinted, High Quality Plain Paper, Thick paper, Epson Photo Quality Ink Jet, Epson Matte, or Envelope ❏ Quality: Standard 1.
Page 68 Printing > > Printing Documents Printing a Document Using the PostScript Printer Driver (Windows) 4. Select Preferences or Properties to access the printer driver window. 5. Change the settings as necessary. See the menu options for the printer driver for details. 6.
Page 69 Printing > > Printing Documents Printing a Document Using the PostScript Printer Driver (Windows) Paper/Quality Tab Tray Selection: Select the paper source and media. Paper Source: Select the paper source from which the paper is fed. Select Automatically Select to automatically select the paper source selected in the Paper Setting on the printer.
Page 70 Printing > > Printing Documents Printing a Document Using the PostScript Printer Driver (Windows) Job Settings Tab Printer usage may have been restricted by the administrator. Printing is available after registering your account to the printer driver. Contact the administrator for details on your user account. Job Settings: Set Access Control Settings.
Page 71: Printing From A Computer - Mac Os
Printing > > Printing Documents Printing from a Computer - Mac OS PostScript Options: Allows you to make optional settings. Printer Features: Set the following menu items. Color Mode: Select whether to print in color or in monochrome. Press Simulation: You can select a CMYK ink color to simulate when you print by reproducing the CMYK ink color of the offset press.
Page 72 Sierra (10.12), OS X El Capitan (10.11), OS X Yosemite (10.10), OS X Mavericks (10.9), OS X Mountain Lion (10.8), the Epson printer driver has not been installed correctly. Enable it from the following menu. Select System Preferences from the Apple menu > Printers & Scanners (or Print & Scan, Print & Fax), remove the printer, and then add the printer again.
Page 73 Inverts an image to print as it would appear in a mirror. Menu Options for Color Matching ColorSync/EPSON Color Controls: Select the method for color adjustment. These options adjusts colors between the printer and the computer display to minimize the difference in color.
Page 74 Printing > > Printing Documents Printing from a Computer - Mac OS Scale to fit paper size: Prints to fit to the paper size you loaded. ❏ Destination Paper Size: Select the paper size to print on. ❏ Scale down only: Select this when you want to reduce the size only if the print data is too large for the paper size loaded in the printer.
Page 75 Printing > > Printing Documents Printing from a Computer - Mac OS PhotoEnhance: Produces sharper images and more vivid colors by automatically adjusting the contrast, saturation, and brightness of the original image data. Off (No Color Adjustment): Print without enhancing or adjusting the color in any way. Menu Options for Two-sided Printing Settings Two-sided Printing: Prints on both sides of the paper.
Page 76 Printing > > Printing Documents Printing from a Computer - Mac OS Printing on 2-Sides You can print on both sides of the paper. Note: ❏ This feature is not available with borderless printing. ❏ If you do not use paper that is suitable for 2-sided printing, the print quality may decline and paper jams may occur. “Paper for 2-Sided Printing”...
Page 77 Printing > > Printing Documents Printing from a Computer - Mac OS Printing Several Pages on One Sheet You can print several pages of data on a single sheet of paper. 1. Select Layout from the pop-up menu. 2. Set the number of pages in Pages per Sheet, the Layout Direction (page order), and Border. 3.
Page 78 Printing > > Printing Documents Printing from a Computer - Mac OS 4. Select the paper size you loaded in the printer as the Destination Paper Size setting. 5. Set the other items as necessary. 6. Click Print. Related Information “Loading Paper”...
Page 79: Printing From The Postscript Printer Driver On Mac Os
If the color is changed or becomes unnatural, print in a mode other than PhotoEnhance. 1. Select Color Matching from the pop-up menu, and then select EPSON Color Controls. 2. Select Color Options from the pop-up menu, and then select one of the available options.
Page 80 Printing > > Printing Documents Printing from the PostScript Printer Driver on Mac OS 4. Select Print Features from the pop-up menu. 5. Change the settings as necessary. See the menu options for the printer driver for details. 6. Click Print. Related Information “Available Paper and Capacities”...
Page 81 Printing > > Printing Documents Printing from the PostScript Printer Driver on Mac OS Layout Direction: Specify the order in which the pages will be printed. Border: Prints a border around the pages. Two-Sided: Allows you to perform 2-sided printing. Reverse page orientation: Rotates pages 180 degrees before printing.
Page 82 Printing > > Printing Documents Printing from the PostScript Printer Driver on Mac OS All Pages From: Selecting Auto Select selects the paper source that matches the Paper Setting on the printer automatically. First Page From/Remaining From: You can also select the paper source for page. Menu Options for Cover Page Print Cover Page: Select whether or not to print a cover page.
Page 83: Printing Documents From Smart Devices (Ios)
1. Set up your printer for wireless printing. 2. If Epson Smart Panel is not installed, install it. “Application for Easily Operating the Printer from a Smart device (Epson Smart Panel)” on page 313 3. Connect your smart device to the wireless router.
Page 84: Printing Documents From Smart Devices (Android)
You can wirelessly print your documents, emails, photos, and web pages right from your Android phone or tablet (Android v4.4 or later). With a few taps, your Android device will discover an Epson printer that is connected to the same wireless network.
Page 85: Printing On Envelopes
3. Connect your Android device to the same wireless network as your printer. 4. Go to Settings on your Android device, select Printing, and then enable Epson Print Enabler. 5. From an Android application such as Chrome, tap the menu icon and print whatever is on the screen.
Page 86: Printing On Envelopes From A Computer (Mac Os)
Printing > > Printing Photos Printing JPEG Files from a Memory Device 3. Access the printer driver window. 4. Select the envelope size from Document Size on the Main tab, and then select Envelope from Paper Type. 5. Set the other items on the Main and More Options tabs as necessary, and then click OK. 6.
Page 87: Printing Tiff Files From A Memory Device
Printing > > Printing Photos Printing TIFF Files from a Memory Device JPEG Settings (Options) : Make settings for ordering, selecting, and deselecting image data. Basic Settings: ❏ Paper Setting Specify the paper source settings which you want to print on. ❏...
Page 88: Printing Web Pages
Select the format of the date the photo was taken or saved. The date is not printed for some layouts. Printing Web Pages Printing Web Pages from a Computer Epson Photo+ allows you to display web pages, crop the specified area, and then edit and print them. See the application’s help for details.
Page 89: Printing Web Pages From Smart Devices
Printing Using a Cloud Service By using Epson Connect service available on the Internet, you can print from your smartphone, tablet PC, or laptop, anytime and practically anywhere. To use this service, you need to register the user and the printer in Epson Connect.
Page 90: Registering To Epson Connect Service From The Control Panel
Follow the steps below to register the printer. 1. Select Settings on the control panel. 2. Select General Settings > Web Service Settings > Epson Connect Services > Unregister to print the registration sheet. 3. Follow the instructions on the registration sheet to register the printer.
Page 91 Copying Available Copying Methods......... . . 92 Basic Menu Options for Copying.
Page 92: Copying
Copying > > Available Copying Methods Copying Originals Available Copying Methods Place the originals on the scanner glass or the ADF, and then select the Copy menu on the home screen. Copying Originals You can copy the originals of fixed size or custom size by color or monochrome. 1.
Page 93: Copying On 2-Sides
Copying > > Available Copying Methods Copying by Enlarging or Reducing Copying on 2-Sides Copy multiple originals on both sides of the paper. 1. Place all originals face up in the ADF. Important: If you want to copy originals that are not supported by the ADF, use the scanner glass. “Originals that are not Supported by the ADF”...
Page 94: Copying Multiple Originals Onto One Sheet
Copying > > Available Copying Methods Copying Multiple Originals onto One Sheet 4. Specify the amount of enlargement or reduction. 5. Tap Copying Multiple Originals onto One Sheet You can copy the multiple originals onto a single sheet. 1. Place all originals face up in the ADF. Place them in the direction shown in the illustration.
Page 95: Copying In Page Order
Copying > > Available Copying Methods Copying Originals Using Good Quality Note: You can also place the originals on the scanner glass. “Placing Originals” on page 37 2. Select Copy on the home screen. 3. Select the Advanced tab, select Multi-Page, and then select 2-up or 4-up. 4.
Page 96: Copying Id Card
Copying > > Available Copying Methods Copying Books 3. Select the Advanced tab, and then enable Remove Shadow or Remove Punch Holes or adjust the image quality in Image Quality. 4. Tap Copying ID card Scans both sides of an ID card and copies onto one side of a paper. 1.
Page 97: Basic Menu Options For Copying
Copying > Basic Menu Options for Copying Basic Menu Options for Copying Note: The items may not be available depending on other settings you made. Color Mode: Select whether to copy in color or in monochrome. ❏ B&W Copies the original in black and white (monochrome). ❏...
Page 98: Original Type
Copying > Advanced Menu Options for Copying ❏ A3→A4 and others Automatically enlarges or reduces the original to fit to a specific paper size. Original Type: Select the type of your original. Copies in optimal quality to match the type of original. 2-Sided: Select 2-sided layout.
Page 99: Mixed Size Originals
Copying > Advanced Menu Options for Copying ❏ Group (Same Pages) Copies the originals by page as a group. ❏ Collate (Page Order) Copies the originals collated in order and sorted into sets. Mixed Size Originals: You can place the following combination of sizes in the ADF at the same time. A3 and A4; B4 and B5. When using these combinations, originals are copied at the actual size of the originals.
Page 100: Binding Margin
Copying > Advanced Menu Options for Copying ❏ Remove Background Adjust the density of the background color. Tap + to make it bright (white) and tap - to make it dark (black). Binding Margin: Select such as the binding position, margin, and orientation of your original. Reduce to Fit Paper: Copies the scanned image at a smaller size than the Reduce/Enlarge value to fit within the paper size.
Page 101: Scanning
Scanning Available Scanning Methods......... 102 Scanning Originals to a Network Folder.
Page 102: Available Scanning Methods
Scanning Directly from Smart Devices You can save scanned images directly to a smart device such as a smart phone or tablet by using the Epson Smart Panel application on the smart device. “Scanning Originals to a Smart Device” on page 116 Scanning Originals to a Network Folder Check the following before scanning.
Page 103: Destination Menu Options For Scanning To A Folder
Scanning > > Scanning Originals to a Network Folder Destination Menu Options for Scanning to a Folder Note: Make sure the printer's Date/Time and Time Difference settings are correct. Access the menus from Settings > General Settings > Basic Settings > Date/Time Settings. 1.
Page 104: Scan Menu Options For Scanning To A Folder
Scanning > > Scanning Originals to a Network Folder Scan Menu Options for Scanning to a Folder You can search for a contact from the contacts list. Enter the search keyword into the box at the top of the screen. Scan Menu Options for Scanning to a Folder Note: The items may not be available depending on other settings you made.
Page 105: Scanning Originals To An Email
Scanning > Scanning Originals to an Email Mixed Size Originals: You can place the following combination of sizes in the ADF at the same time. A3 and A4; B4 and B5. When using these combinations, originals are scanned at the actual size of the originals. Place your originals by aligning the width of the originals as shown below.
Page 106: Recipient Menu Options For Scanning To An Email
Scanning > > Scanning Originals to an Email Scan Menu Options for Scanning to an Email ❏ Make sure the printer's Date/Time and Time Difference settings are correct. Access the menus from Settings > General Settings > Basic Settings > Date/Time Settings. 1.
Page 107 Scanning > > Scanning Originals to an Email Scan Menu Options for Scanning to an Email Color Mode: Select whether to scan in color or in monochrome. File Format: Select the format in which to save the scanned image. When you want to save as PDF, PDF/A, or TIFF, select whether to save all originals as one file (multi- page) or save each original separately (single page).
Page 108 Scanning > > Scanning Originals to an Email Scan Menu Options for Scanning to an Email Density: Select the contrast of the scanned image. Remove Shadow: Remove the shadows of the original that appear in the scanned image. ❏ Frame: Remove the shadows at the edge of the original.
Page 109: Scanning Originals To A Computer
❏ Epson Scan 2 (application required to use the scanner feature) See the following to check for installed applications. Windows 10: Click the start button, and then check the Epson Software folder > Epson ScanSmart, and the EPSON folder > Epson Scan 2.
Page 110: Scanning Originals To A Memory Device
Scanning > > Scanning Originals to a Memory Device Basic Menu Options for Scanning to a Memory Device Scanning Originals to a Memory Device 1. Place the originals. “Placing Originals” on page 37 2. Insert a memory device into the printer. “Inserting an External USB Device”...
Page 111: Advanced Menu Options For Scanning To A Memory Device
Scanning > > Scanning Originals to a Memory Device Advanced Menu Options for Scanning to a Memory Device ❏ Binding(Original): Select the binding direction of the original. Scan Area: Select the scan area. To scan at the maximum area of the scanner glass, select Max Area. ❏...
Page 112: Scanning Originals To The Cloud
Add the date to the file name. ❏ Add Time: Add the time to the file name. Scanning Originals to the Cloud Before using this feature, make settings using Epson Connect. See the following Epson Connect portal website for details. https://www.epsonconnect.com/ http://www.epsonconnect.eu (Europe only) 1.
Page 113: Advanced Menu Options For Scanning To The Cloud
Scanning > > Scanning Originals to the Cloud Advanced Menu Options for Scanning to the Cloud 2-Sided: Scan both sides of the original. ❏ Orientation (Original): Select the orientation of the original. ❏ Binding(Original): Select the binding direction of the original. Scan Area: Select the scan area.
Page 114: Scanning Using Wsd
Scanning > > Scanning Using WSD Setting Up a WSD Port Scanning Using WSD Note: ❏ This feature is only available for computers running Windows 10/Windows 8.1/Windows 8/Windows 7/Windows Vista. ❏ If you are using Windows 7/Windows Vista, you need to setup your computer in advance using this feature. “Setting Up a WSD Port”...
Page 115 Note: The printer name you set on the network and model name (EPSON XXXXXX (XX-XXXX)) are displayed on the network screen. You can check the printer's name set on the network from the printer's control panel or by printing a network status sheet.
Page 116: Scanning Originals To A Smart Device
Select the printer name when using with WSD. Scanning Originals to a Smart Device Note: Before scanning, install Epson Smart Panel on your smart device. 1. Place the originals. “Placing Originals” on page 37 2. Start Epson Smart Panel on your smart device.
Page 117: Faxing
Faxing Before Using Fax Features......... . . 118 Overview of this Printer's Fax Features.
Page 118: Before Using Fax Features
Faxing > > Overview of this Printer's Fax Features Feature: Sending Faxes Before Using Fax Features Check the following before you start using the fax features. ❏ The printer and the phone line, and (if necessary) the phone machine are connected correctly ❏...
Page 119: Feature: Receiving Faxes
Faxing > > Overview of this Printer's Fax Features Feature: Receiving Faxes Scan Settings when Sending a Fax You can select items such as Resolution or Original Size (Glass) when sending faxes. “Scan Settings:” on page 137 Using Fax Send Settings when Sending a Fax You can use Fax Send Settings such as Direct Send (to send a large document stably) or Backup when normal sending fails.
Page 120: Feature: Pc-Fax Send/Receive (Windows/Mac Os)
Faxing > > Overview of this Printer's Fax Features Feature: PC-FAX Send/Receive (Windows/Mac OS) Destinations of Received Faxes ❏ Output without conditions: Received faxes are printed unconditionally by default. You can set up destinations for received faxes to the inbox, a computer, an external memory, emails, folders, or other faxes. If you save in the inbox, you can check the contents on the screen.
Page 121: Features: Various Fax Reports
Faxing > > Overview of this Printer's Fax Features Feature: Status or Logs for Fax Jobs “Software for Faxing” on page 314 “Receiving Faxes on a Computer” on page 153 Features: Various Fax Reports You can check the status of sent and received faxes in a report. “Report Settings”...
Page 122: Feature: Fax Box
Faxing > > Overview of this Printer's Fax Features Features: Other Useful Features Feature: Fax Box Inbox and confidential boxes “Inbox/Confidential” on page 140 Stored Documents Box “Stored Documents:” on page 142 Polling Send/Board Box “Polling Send/Board” on page 143 Security for Fax Box feature You can set a password for each box.
Page 123: Sending Faxes Using The Printer
Faxing > > Sending Faxes Using the Printer Selecting Recipients Regarding Sending Faxes “Quick Operation Button 1, Quick Operation Button 2, Quick Operation Button 3:” on page 327 “Quick Operation Button:” on page 137 Sending Faxes Using the Printer You can send faxes by entering fax numbers for recipients on the control panel. Note: ❏...
Page 124: Various Ways Of Sending Faxes
Faxing > > Sending Faxes Using the Printer Various Ways of Sending Faxes - If you have set an external access code in Line Type, enter "#" (hash) instead of the actual external access code at the beginning of the fax number. Note: If you cannot manually enter a fax number, Direct Dialing Restrictions in Security Settings is set to On.
Page 125 Faxing > > Sending Faxes Using the Printer Various Ways of Sending Faxes : Reduces or enlarges. : Moves to the previous or the next page. Note: ❏ When Direct Send is enabled, you cannot preview. ❏ When the preview screen is left untouched for the time set in Settings > General Settings > Fax Settings > Send Settings >...
Page 126 Faxing > > Sending Faxes Using the Printer Various Ways of Sending Faxes 3. Make necessary settings on theFax Settings. “Fax Settings” on page 136 4. When you hear a fax tone, tap , and then hang up the handset. Note: When a number is dialed using the connected telephone, it takes longer to send a fax because the printer performs scanning and sending simultaneously.
Page 127 Faxing > > Sending Faxes Using the Printer Various Ways of Sending Faxes 1. Select Fax Box > Polling Send/Board from the home screen. 2. Select one of the boxes named Unregistered Bulletin Board. Note: If a password entry screen is displayed, enter the password. 3.
Page 128 Faxing > > Sending Faxes Using the Printer Various Ways of Sending Faxes avoid this by enabling the Direct Send feature, however, it takes longer to send the fax because the printer performs scanning and sending simultaneously. You can use this feature when there is only one recipient. Accessing the Menu You can find the menu on the printer's control panel below.
Page 129 Faxing > > Sending Faxes Using the Printer Various Ways of Sending Faxes Sending Different Size Documents Using ADF (Continuous Scan(ADF)) Sending faxes by placing originals one by one, or by placing originals by size, you can send them as one document at their original sizes.
Page 130 Faxing > > Sending Faxes Using the Printer Various Ways of Sending Faxes Sending the Same Documents Multiple Times Related Information “Storing a Fax Without Specifying a Recipient (Store Fax Data)” on page 130 & “Sending Faxes Using the Stored Document Feature” on page 130 &...
Page 131: Receiving Faxes On The Printer
Faxing > > Receiving Faxes on the Printer Receiving Incoming Faxes “Checking the Status or Logs for Fax Jobs” on page 147 & Receiving Faxes on the Printer If the printer is connected to the phone line and basic settings have been completed using the Fax Setting Wizard, you can receive faxes.
Page 132: Receiving Faxes By Making A Phone Call
Faxing > > Receiving Faxes on the Printer Receiving Faxes by Making a Phone Call Related Information “Remote Receive:” on page 329 & Usage of Auto Mode This mode allows you to use the line for the following uses. ❏ Using the line for faxing only (external telephone is not necessary) ❏...
Page 133 Faxing > > Receiving Faxes on the Printer Receiving Faxes by Making a Phone Call Receiving Faxes After Confirming the Sender's Status You can receive a fax while listening to sounds or voices through the printer's speaker while dialing, communicating, and transmitting. You can use this feature when you want to receive a fax from a fax information service by following an audio guide.
Page 134: Saving And Forwarding Received Faxes
Faxing > > Receiving Faxes on the Printer Saving and Forwarding Received Faxes Receiving Faxes from a Board with a Subaddress (SEP) and Password (PWD) (Polling Receive) By dialing to a sender, you can receive faxes from a board stored on sender's fax machine with a subaddress (SEP) and password (PWD) feature.
Page 135: Viewing Received Faxes On The Printer's Lcd Screen
Faxing > > Receiving Faxes on the Printer Viewing Received Faxes on the Printer's LCD Screen Note: ❏ The fax data is saved as PDF format. ❏ Color documents cannot be forwarded to another fax machine. They are processed as documents that failed to be forwarded.
Page 136: Menu Options For Faxing
Faxing > > Menu Options for Faxing Fax Settings ❏ : Rotates the image to the right by 90 degrees. ❏ : Moves the screen in the direction of the arrows. ❏ : Reduces or enlarges. ❏ : Moves to the previous or the next page. ❏...
Page 137 Faxing > > Menu Options for Faxing Fax Settings Fax > Fax Settings Quick Operation Button: Assigning up to three frequently used items such as Transmission Log and Original Type in Settings > General Settings > Fax Settings > Quick Operation Button, displays the items at the top of the Fax Settings tab.
Page 138 Faxing > > Menu Options for Faxing Fax Settings ❏ Sending a fax using the ADF 2-Sided option ❏ Sending a fax to multiple recipients Priority Send: Sends the current fax before other faxes waiting to be sent. See the related information below on this topic.
Page 139: More
Faxing > > Menu Options for Faxing More Related Information “Sending Different Size Documents Using ADF (Continuous Scan(ADF))” on page 129 & “Sending Many Pages of a Monochrome Document (Direct Send)” on page 127 & “Sending a Fax Preferentially (Priority Send)” on page 128 &...
Page 140: Menu Options For Fax Box
Faxing > > Menu Options for Fax Box Inbox/Confidential Polling Send/Board: When this is set to On by selecting the polling send box or a bulletin board box, you can scan and store documents to the box you selected by tapping on the Fax Settings tab.
Page 141 Faxing > > Menu Options for Fax Box Inbox/Confidential You can use one Inbox and register up to 10 confidential boxes. The box name is displayed on the box. Confidential XX is the default name for each confidential box. Inbox and Confidential Boxes Displays the received faxes list by date received, sender name, and pages.
Page 142: Stored Documents
Faxing > > Menu Options for Fax Box Stored Documents: ❏ Inbox Password Settings: You can set a password or change it. The following items are displayed when you select a confidential box and select Box Menu > Settings. ❏ Name: Enter a name for the confidential box. ❏...
Page 143: Polling Send/Board
Faxing > > Menu Options for Fax Box Polling Send/Board (Box Menu) Store Fax Data: Displays the screen for the Fax > Fax Settings tab. Tapping on the screen starts scanning documents to store to the Stored Documents Box. Print All: This is displayed only when there are stored faxes in the box.
Page 144 Faxing > > Menu Options for Fax Box Polling Send/Board When a document is in the box, Check Document is displayed instead. Check Document: Displays the preview screen when a document is in the box. You can print or delete the document while you are previewing.
Page 145 Faxing > > Menu Options for Fax Box Polling Send/Board Unregistered Bulletin Board: You can find Unregistered Bulletin Board in Fax Box > Polling Send/Board. Select one of the Unregistered Bulletin Board boxes. After registering a board, the registered name is displayed on the box instead of Unregistered Bulletin Board.
Page 146 Faxing > > Menu Options for Fax Box Polling Send/Board Check Document: Displays the preview screen when a document is in the box. You can print or delete the document while you are previewing. preview screen ❏ : Reduces or enlarges. ❏...
Page 147: Checking The Status Or Logs For Fax Jobs
Faxing > > … Checking the Status or Logs for Fax Jobs Displaying Information when Received Faxes are Unprocessed (Unr Checking the Status or Logs for Fax Jobs Displaying Information when Received Faxes are Unprocessed (Unread/Not Printed/Not Saved/Not Forwarded) When there are unprocessed received documents, the number of unprocessed jobs is displayed on the on the home screen.
Page 148: Checking Fax Jobs In Progress
Faxing > > Checking the Status or Logs for Fax Jobs Checking the Fax Job History Related Information “Viewing Received Faxes on the Printer's LCD Screen” on page 135 & “Checking Fax Jobs in Progress” on page 148 & Checking Fax Jobs in Progress You can display the screen to check fax jobs for which processing is incomplete.
Page 149: Reprinting Received Documents
❏ If the FAX Utility is not installed, use one of the following methods and install the FAX Utility. ❏ Using the EPSON Software Updater (application for updating software) “Application for Updating Software and Firmware (EPSON Software Updater)” on page 317 ❏ Using the disc supplied with your printer. (Windows users Only ) Related Information “Enabling Sending Faxes from a Computer”...
Page 150 Faxing > > Sending a Fax from a Computer Sending Documents Created Using an Application (Windows) 2. Click Print from the File menu. The application’s Print window appears. 3. Select XXXXX (FAX) (where XXXXX is your printer name) in Printer, and then check the settings for fax sending.
Page 151 Faxing > > Sending a Fax from a Computer Sending Documents Created Using an Application (Windows) ❏ Specifying a recipient (name, fax number and so on) directly: Do the steps below. Click the Manual Dial tab. Enter the necessary information. Click Add.
Page 152: Sending Documents Created Using An Application (Mac Os)
Faxing > > Sending a Fax from a Computer Sending Documents Created Using an Application (Mac OS) Sending Documents Created Using an Application (Mac OS) By selecting a fax-capable printer from the Print menu of a commercially available application, you can send data such as documents, drawings, and tables, you have created.
Page 153: Receiving Faxes On A Computer
“Application for Configuring Fax Operations and Sending Faxes (FAX Utility)” on page 314 “Application for Sending Faxes (PC-FAX Driver)” on page 314 ❏ If the FAX Utility is not installed, install the FAX Utility using the EPSON Software Updater (application for updating software).
Page 154: Checking For New Faxes (Windows)
Faxing > > Receiving Faxes on a Computer Checking for New Faxes (Windows) Checking for New Faxes (Windows) By setting up a computer to save faxes received by the printer, you can check the processing status of received faxes, and whether or not there are any new faxes using the fax icon on the Windows task bar. By setting up the computer to display a notification when new faxes are received, a notification screen pops up near the Windows system tray, and you can check the new faxes.
Page 155: Checking For New Faxes (Mac Os)
Faxing > > Receiving Faxes on a Computer Canceling the Feature that Saves Incoming Faxes to the Computer Checking for New Faxes (Mac OS) You can check for new faxes using one of the following methods. This is available only on computers set to "Save" (save faxes on this computer).
Page 156 Maintaining the Printer Checking the Status of Consumables........157 Improving Print, Copy, Scan, and Fax Quality.
Page 157: Checking The Status Of Consumables
EPSON Status Monitor 3. ❏ Mac OS Apple menu > System Preferences > Printers & Scanners (or Print & Scan, Print & Fax) > Epson(XXXX) > Options & Supplies > Utility > Open Printer Utility > EPSON Status Monitor Related Information “It is Time to Refill the Ink”...
Page 158: Checking And Cleaning The Print Head
Maintaining the Printer > > Improving Print, Copy, Scan, and Fax Quality Checking and Cleaning the Print Head 5. Examine the printed patterns and align the print head. ❏ This pattern allows you to perform alignment if your printouts look blurry. Find and select the number for the most solid pattern.
Page 159 Maintaining the Printer > > Improving Print, Copy, Scan, and Fax Quality Checking and Cleaning the Print Head Important: ❏ Do not open the scanner unit or turn off the printer during head cleaning. If the head cleaning is incomplete, you may not be able to print.
Page 160: Running Power Cleaning
Click Print Head Nozzle Check on the Maintenance tab. ❏ Mac OS Apple menu > System Preferences > Printers & Scanners (or Print & Scan, Print & Fax) > Epson(XXXX) > Options & Supplies > Utility > Open Printer Utility > Print Head Nozzle Check Related Information “Running Power Cleaning”...
Page 161: Preventing Nozzle Clogging
Click Power Cleaning on the Maintenance tab. ❏ Mac OS Apple menu > System Preferences > Printers & Scanners (or Print & Scan, Print & Fax) > Epson(XXXX) > Options & Supplies > Utility > Open Printer Utility > Power Cleaning Related Information “Checking and Cleaning the Print Head”...
Page 162: Cleaning The Paper Path For Ink Smears
Maintaining the Printer > > … Improving Print, Copy, Scan, and Fax Quality Cleaning the Scanner Glass and Doc ❏ Horizontal Alignment: Select this if you see horizontal banding at regular intervals. 4. Follow the on-screen instructions to load paper and print the alignment pattern. Cleaning the Paper Path for Ink Smears When the printouts are smeared or scuffed, clean the roller inside.
Page 163 Maintaining the Printer > > … Improving Print, Copy, Scan, and Fax Quality Cleaning the Scanner Glass and Doc 1. Open the document cover. 2. Use a soft, dry, clean cloth to clean the surface of the scanner glass. Important: ❏...
Page 164: Cleaning The Adf
Maintaining the Printer > > Improving Print, Copy, Scan, and Fax Quality Cleaning the ADF 3. Clean the surface of the document mat using a soft, clean, and moist cloth moistened with a mild detergent. 4. Wipe off the document mat with a dry cloth. Use the scanner after the document mat has dried.
Page 165 Maintaining the Printer > > Improving Print, Copy, Scan, and Fax Quality Cleaning the ADF 2. Use a soft, moist cloth to clean the roller and the interior of the ADF. Important: ❏ Using a dry cloth may damage the surface of the roller. ❏...
Page 166: Cleaning The Translucent Film
Maintaining the Printer > > Improving Print, Copy, Scan, and Fax Quality Cleaning the Translucent Film 4. Clean the part that is shown in the illustration. Important: ❏ If the glass surface is stained with grease or some other hard-to-remove material, use a small amount of glass cleaner and a soft cloth to remove it.
Page 167 Maintaining the Printer > > Improving Print, Copy, Scan, and Fax Quality Cleaning the Translucent Film 2. Open the scanner unit. 3. Check if the translucent film is smeared. Smears are easier to see if you use a light. If there are smears (such as finger marks or grease) on the translucent film (A), go to the next step. A: Translucent film B: Rail Important:...
Page 168: Cleaning The Printer
Maintaining the Printer > Cleaning the Printer 4. Moisten a cotton swab with the water with a few drops of detergent so that it is not dripping water, and then wipe the smeared part. Important: Wipe off the smear gently. If you press the cotton swab too hard to the film, the springs of the film may be dislocated and the printer may be damaged.
Page 169: Cleaning Spilled Ink
Maintaining the Printer > Checking the Total Number of Pages Fed Through the Printer Important: ❏ Be careful not to get water onto the printer mechanism or any electrical components. Otherwise, the printer could be damaged. ❏ Never use alcohol or paint thinner to clean the components and the case. These chemicals can damage them. ❏...
Page 170: Saving Power
Click Printer and Option Information on the Maintenance tab. ❏ Mac OS Apple menu > System Preferences > Printers & Scanners (or Print & Scan, Print & Fax) > Epson(XXXX) > Options & Supplies > Utility > Open Printer Utility > Printer and Option Information Saving Power The printer enters sleep mode or turns off automatically if no operations are performed for a set period.
Page 171 & Checking if a genuine Epson printer driver is installed - Windows You can check if a genuine Epson printer driver is installed on your computer by using one of the following methods. Select Control Panel > View devices and printers (Printers, Printers and Faxes), and then do the following to...
Page 172 ❏ Windows XP/Windows Server 2003 R2/Windows Server 2003 From the File menu, select Server Properties. Click the Driver tab. If your printer name is displayed in the list, a genuine Epson printer driver is installed on your computer. Related Information “Installing the Applications Separately”...
Page 173: Installing A Postscript Printer Driver
Select System Preferences from the Apple menu > Printers & Scanners (or Print & Scan, Print & Fax), and then select the printer. Click Options & Supplies, and if the Options tab and Utility tab are displayed on the window, a genuine Epson printer driver is installed on your computer. Related Information “Installing the Applications Separately”...
Page 174: Adding The Printer (For Mac Os Only)
Follow the on-screen instructions to connect the printer to the computer. 5. Follow the on-screen instructions to install the PostScript printer driver. Installing a PostScript Printer Driver - Mac OS Download the printer driver from the Epson Support website, and then install it. http://www.epson.eu/Support (Europe) http://support.epson.net/...
Page 175 If the User Account Control window is displayed, click Continue. 7. Follow the on-screen instructions. Uninstalling Applications - Mac OS 1. Download the Uninstaller using EPSON Software Updater. Once you have downloaded the Uninstaller, you do not need to download it again each time you uninstall the application.
Page 176: Updating Applications And Firmware
Do not turn off the computer or the printer until the update is complete; otherwise, the printer may malfunction. Note: If you cannot find the application you want to update in the list, you cannot update using the EPSON Software Updater. Check for the latest versions of the applications from your local Epson website. http://www.epson.com Related Information “Application for Updating Software and Firmware (EPSON Software Updater)”...
Page 177 You can also update the firmware using Epson Device Admin. You can visually confirm the firmware information on the device list. It is useful when you want to update multiple devices' firmware. See the Epson Device Admin guide or help for more details.
Page 178: Transporting And Storing The Printer
Maintaining the Printer > Transporting and Storing the Printer Transporting and Storing the Printer When you need to store the printer or transport it when moving or for repairs, follow the steps below to pack the printer. 1. Turn off the printer by pressing the button.
Page 179 Maintaining the Printer > Transporting and Storing the Printer If the print head is not in the position shown below, move it by hand. 9. Secure the print head to the case with tape.
Page 180 Maintaining the Printer > Transporting and Storing the Printer 10. Close the scanner unit. 11. Make sure you install the ink tank cap securely onto the ink tank. 12. Close the ink tank cover securely.
Page 181 Maintaining the Printer > Transporting and Storing the Printer 13. Prepare to pack the printer as shown below. 14. Place the printer in the plastic bag and fold it closed. 15. Pack the printer in its box using the protective materials.
Page 182 Maintaining the Printer > Transporting and Storing the Printer Important: ❏ When carrying the printer, lift it using a stable position. Lifting the printer using an unstable position may result in injury. ❏ Because this printer is heavy, it should always be carried by two or more people when unpacking and transporting.
Page 183 Maintaining the Printer > Transporting and Storing the Printer Important: ❏ When storing or transporting an ink bottle, do not tilt the bottle and do not subject it to impacts or temperature changes. Otherwise, ink may leak even if the cap on the ink bottle is tightened securely. Be sure to keep the ink bottle upright when tightening the cap, and take precautions to prevent ink from leaking when transporting the bottle, for example, putting the bottle in a bag.
Page 184: Solving Problems
Solving Problems The Printer Does Not Work as Expected....... . . 185 A Message is Displayed on the LCD Screen.
Page 185: The Printer Does Not Work As Expected
Solving Problems > > The Printer Does Not Work as Expected Paper Does Not Feed Properly The Printer Does Not Work as Expected The Printer Does Not Turn On or Off Power Does Not Turn On The following causes can be considered. The power cord is not plugged in properly to the electrical outlet.
Page 186 Solving Problems > > The Printer Does Not Work as Expected Paper Does Not Feed Properly The installation location is inappropriate. Solutions Place the printer on a flat surface and operate in the recommended environmental conditions. “Environmental Specifications” on page 354 &...
Page 187 Solving Problems > > The Printer Does Not Work as Expected Paper Does Not Feed Properly “Unavailable Paper Types” on page 306 & Paper handling is inappropriate. Solutions Follow paper handling precautions. “Paper Handling Precautions” on page 31 & The paper is loaded incorrectly. Solutions Load paper in the correct direction, and slide the edge guide against the edge of the paper.
Page 188 Solving Problems > > The Printer Does Not Work as Expected Paper Does Not Feed Properly Paper handling is inappropriate. Solutions Follow paper handling precautions. “Paper Handling Precautions” on page 31 & The paper is moist or damp. Solutions Load new paper. Static electricity is causing sheets of paper to stick to each other.
Page 189 Solving Problems > > The Printer Does Not Work as Expected Paper Does Not Feed Properly Paper Does Not Eject Correctly The printed paper is curled. Solutions Select Settings > General Settings > Printer Settings > Prevent Output Paper Curling, and then select Original Does Not Feed in the ADF The following causes can be considered.
Page 190: Cannot Print
The cause and solution to the problem differ depending on whether or not they are connected. Checking the Connection Status Use Epson Printer Connection Checker to check the connection status for the computer and the printer. You may be able to solve the problem depending on the results of the check.
Page 191 Solving Problems > > The Printer Does Not Work as Expected Cannot Print Something is wrong with the network devices for Wi-Fi connection. Solutions Turn off the devices you want to connect to the network. Wait for about 10 seconds, and then turn on the devices in the following order;...
Page 192 Solving Problems > > The Printer Does Not Work as Expected Cannot Print A privacy separator on the wireless router is available. Solutions Most wireless routers have a privacy separator feature that blocks communication between connected devices. If you cannot communicate between the printer and the computer or smart device even if they are connected to the same network, disable the privacy separator on the wireless router.
Page 193 There is a problem with the software or data. Solutions ❏ Make sure that a genuine Epson printer driver (EPSON XXXXX) is installed. If a genuine Epson printer driver is not installed, the available functions are limited. We recommend using a genuine...
Page 194 There is a problem with the printer's status. Solutions Click EPSON Status Monitor 3 on the printer driver's Maintenance tab, and then check the printer status. If EPSON Status Monitor 3 is disabled, click Extended Settings on the Maintenance tab, and then select Enable EPSON Status Monitor 3.
Page 195 Network connection: EPSON XXXX Series (network) If you install the printer driver multiple times, copies of the printer driver may be created. If copies such as "EPSON XXXX Series (copy 1)" are created, right-click the copied driver icon, and then click Remove Device.
Page 196 Solving Problems > > The Printer Does Not Work as Expected Cannot Print Something is wrong with the network devices for Wi-Fi connection. Solutions Turn off the devices you want to connect to the network. Wait for about 10 seconds, and then turn on the devices in the following order;...
Page 197 Network connection: EPSON XXXX Series (network) If you install the printer driver multiple times, copies of the printer driver may be created. If copies such as "EPSON XXXX Series (copy 1)" are created, right-click the copied driver icon, and then click Remove Device.
Page 198 > The Printer Does Not Work as Expected Cannot Print 3. Click EPSON Status Monitor. When the remaining ink levels are displayed, a connection has been successfully established between the computer and the printer. Check the following if a connection has not been established.
Page 199 Solving Problems > > The Printer Does Not Work as Expected Cannot Print The SSIDs connected from the computer or smart device and computer are different. Solutions When you are using multiple wireless routers at the same time or the wireless router has multiple SSIDs and devices are connected to different SSIDs, you cannot connect to the wireless router.
Page 200 Solving Problems > > The Printer Does Not Work as Expected Cannot Print The device connected to the USB 3.0 port causes radio frequency interference. Solutions When you connect a device to the USB 3.0 port on a Mac, radio frequency interference may occur. Try the following if you cannot connect to wireless LAN (Wi-Fi) or if operations become unstable.
Page 201 There is a problem with the software or data. Solutions ❏ Make sure that a genuine Epson printer driver (EPSON XXXXX) is installed. If a genuine Epson printer driver is not installed, the available functions are limited. We recommend using a genuine Epson printer driver.
Page 202 Solving Problems > > The Printer Does Not Work as Expected Cannot Print There is a problem with the status of the printer. Solutions Make sure the printer status is not Pause. Select System Preferences from the Apple menu > Printers & Scanners (or Print & Scan, Print & Fax), and then double-click the printer.
Page 203 Use the Epson printing app to check the connection status for the smart device and the printer. Examples of Epson printing apps Search for and install the Epson printing application from App Store or Google Play if it is not already installed. 1. On the smart device, start the Epson printing application.
Page 204 Solving Problems > > The Printer Does Not Work as Expected Cannot Print Check the following if a connection has been established. ❏ The printer is recognized, but printing cannot be performed. “Cannot Print Even Though a Connection has been Established (iOS)” on page 205 Cannot connect to a Network The problem could be one of the following issues.
Page 205 Solving Problems > > The Printer Does Not Work as Expected Cannot Print Connect the computer or smart device to the same SSID as the printer. A privacy separator on the wireless router is available. Solutions Most wireless routers have a privacy separator feature that blocks communication between connected devices.
Page 206 Solving Problems > > The Printer Does Not Work as Expected Cannot Print Settings > General Settings > Printer Settings > Paper Source Settings > Paper Setup Auto Display AirPrint is disabled. Solutions Enable the AirPrint setting on Web Config. “Application for Configuring Printer Operations (Web Config)”...
Page 207: Cannot Start Scanning
The cause and solution to the problem differ depending on whether or not they are connected. Checking the Connection Status Use Epson Printer Connection Checker to check the connection status for the computer and the printer. You may be able to solve the problem depending on the results of the check.
Page 208 Solving Problems > > The Printer Does Not Work as Expected Cannot Start Scanning Something is wrong with the network devices for Wi-Fi connection. Solutions Turn off the devices you want to connect to the network. Wait for about 10 seconds, and then turn on the devices in the following order;...
Page 209 Solving Problems > > The Printer Does Not Work as Expected Cannot Start Scanning A privacy separator on the wireless router is available. Solutions Most wireless routers have a privacy separator feature that blocks communication between connected devices. If you cannot communicate between the printer and the computer or smart device even if they are connected to the same network, disable the privacy separator on the wireless router.
Page 210 Solving Problems > > The Printer Does Not Work as Expected Cannot Start Scanning 6. On the computer, access Web Config. Launch a Web browser, and then enter the printer's IP address. “Running Web Config on a Web Browser” on page 315 7.
Page 211 The cause and solution to the problem differ depending on whether or not they are connected. Checking the Connection Status Use EPSON Status Monitor to check the connection status for the computer and the printer. 1. Select System Preferences from the Apple menu > Printers & Scanners (or Print & Scan, Print & Fax), and then select the printer.
Page 212 Solving Problems > > The Printer Does Not Work as Expected Cannot Start Scanning Devices cannot receive signals from the wireless router because they are too far apart. Solutions After moving the computer or the smart device and the printer closer to the wireless router, turn off the wireless router, and then turn it back on.
Page 213 Solving Problems > > The Printer Does Not Work as Expected Cannot Start Scanning There is a problem with the network settings on the computer. Solutions Try accessing any website from your computer to make sure that your computer's network settings are correct.
Page 214 Make sure the smart device and the printer are connected correctly. The cause and solution to the problem differ depending on whether or not they are connected. Checking the Connection Status Use the Epson printing app to check the connection status for the smart device and the printer.
Page 215 Cannot Start Scanning Examples of Epson printing apps Search for and install the Epson printing application from App Store or Google Play if it is not already installed. 1. On the smart device, start the Epson printing application. 2. Check that the printer name is displayed in the application.
Page 216 Solving Problems > > The Printer Does Not Work as Expected Cannot Start Scanning printer and computer or smart device closer to the wireless router to help with radio wave communication, and then try to make network settings again. Devices cannot receive signals from the wireless router because they are too far apart. Solutions After moving the computer or the smart device and the printer closer to the wireless router, turn off the wireless router, and then turn it back on.
Page 217 Solving Problems > > The Printer Does Not Work as Expected Cannot Start Scanning are connected to the same network, disable the privacy separator on the wireless router. See the manual provided with the wireless router for details. The IP address is incorrectly assigned. Solutions If the IP address assigned to the printer is 169.254.XXX.XXX, and the subnet mask is 255.255.0.0, the IP address may not be assigned correctly.
Page 218 Solving Problems > > The Printer Does Not Work as Expected Cannot Start Scanning Messages Solutions DNS error. Check DNS settings. Cannnot connect to the computer. Check the following. ❏ Make sure that the address in the contacts list on the printer and the address of the shared folder are the same.
Page 219: Cannot Send Or Receive Faxes
Solving Problems > > The Printer Does Not Work as Expected Cannot Send or Receive Faxes Items Operation Error Messages Logging on to the Log on to the computer with the user name and Authentication error. Check the computer the password. authentication method, authenticated account, and authenticated password.
Page 220 Solving Problems > > The Printer Does Not Work as Expected Cannot Send or Receive Faxes Connected to a DSL phone line without DSL filter. Solutions To connect to a DSL phone line, you need to use a DSL modem equipped with a built-in DSL filter, or install a separate DSL filter to the line.
Page 221 Solving Problems > > The Printer Does Not Work as Expected Cannot Send or Receive Faxes The recipient's fax machine is not ready to receive faxes. Solutions Ask the recipient if the recipient's fax machine is ready to receive a fax. Sending a fax accidently using the subaddress feature.
Page 222 Solving Problems > > The Printer Does Not Work as Expected Cannot Send or Receive Faxes The Receive Mode is set to Manual while an external phone device is connected to the printer. Solutions If an external phone device is connected to the printer and is sharing a phone line with the printer, select Settings >General Settings >...
Page 223 Solving Problems > > The Printer Does Not Work as Expected Cannot Send or Receive Faxes The recipient's machine takes a long time to answer. Solutions If the recipient machine does not pick up your call within 50 seconds after the printer has finished dialing, the call ends with an error.
Page 224 Solving Problems > > The Printer Does Not Work as Expected Cannot Send or Receive Faxes There is dust or dirt on the scanner glass or document mat. Solutions When scanning from the control panel and selecting the auto scan area cropping function, remove any trash or dirt from the scanner glass and document mat.
Page 225 Checking the Connection Status Use Epson Printer Connection Checker to check the connection status for the computer and the printer. You may be able to solve the problem depending on the results of the check.
Page 226 Solving Problems > > The Printer Does Not Work as Expected Cannot Send or Receive Faxes ❏ The printer is recognized, but printing cannot be performed. “Cannot Print Even Though a Connection has been Established (Windows)” on page 193 Cannot connect to a Network The problem could be one of the following issues.
Page 227 Solving Problems > > The Printer Does Not Work as Expected Cannot Send or Receive Faxes Connect the computer or smart device to the same SSID as the printer. A privacy separator on the wireless router is available. Solutions Most wireless routers have a privacy separator feature that blocks communication between connected devices.
Page 228 Solving Problems > > The Printer Does Not Work as Expected Cannot Send or Receive Faxes ❏ The communication speed becomes slow. Follow the steps below to disable IEEE802.3az for the printer and then connect. 1. Remove the Ethernet cable connected to the computer and the printer. 2.
Page 229 Make sure the printer (fax) is displayed in Devices and Printers, Printer, or Printers and Other Hardware. The printer (fax) is displayed as "EPSON XXXXX (FAX)". If the printer (fax) is not displayed, uninstall and then re-install the FAX Utility. See the following to access Devices and Printers, Printer, or Printers and Other Hardware.
Page 230 Cannot Send or Receive Faxes Checking the Connection Status Use EPSON Status Monitor to check the connection status for the computer and the printer. 1. Select System Preferences from the Apple menu > Printers & Scanners (or Print & Scan, Print & Fax), and then select the printer.
Page 231 Solving Problems > > The Printer Does Not Work as Expected Cannot Send or Receive Faxes When changing the wireless router, the settings do not match the new router. Solutions Make the connection settings again so that they match the new wireless router. “When Replacing the Wireless Router”...
Page 232 Solving Problems > > The Printer Does Not Work as Expected Cannot Send or Receive Faxes Check the network connection of the computer. See the documentation provided with the computer for details. The printer has been connected by Ethernet using devices that support IEEE802.3az (Energy Efficient Ethernet).
Page 233 Solving Problems > > The Printer Does Not Work as Expected Cannot Send or Receive Faxes The Printer Cannot Connect by USB (Mac OS) The following causes can be considered. The USB cable is not plugged into the electrical outlet correctly. Solutions Connect the USB cable securely to the printer and the computer.
Page 234: Error Code Is Displayed On The Status Menu
Solving Problems > > The Printer Does Not Work as Expected Error Code is Displayed on the Status Menu Error Code is Displayed on the Status Menu If a job does not complete successfully, check the error code displayed on the history of each job. You can check the error code by pressing the button, and then selecting Job Status.
Page 235 Solving Problems > > The Printer Does Not Work as Expected Error Code is Displayed on the Status Menu Code Problem Solution ❏ Make sure that the user name and password are User authentication failed. The job has been canceled. correct.
Page 236 Solving Problems > > The Printer Does Not Work as Expected Error Code is Displayed on the Status Menu Code Problem Solution The fax could not be sent to some of the specified Print a Fax Log or Last Transmission report for recipients.
Page 237 Solving Problems > > The Printer Does Not Work as Expected Error Code is Displayed on the Status Menu Code Problem Solution ❏ Make sure that the encryption certificate setting A mail encryption error has occurred. is correct. ❏ Make sure that the printer's time setting is correct. ❏...
Page 238 Solving Problems > > The Printer Does Not Work as Expected Error Code is Displayed on the Status Menu Code Problem Solution ❏ Check the connections for the printer and the A communication error has occurred. computer. If you are connecting over a network, print a network connection report to check if the printer is connected to the network.
Page 239: Cannot Operate The Printer As Expected
Solving Problems > > The Printer Does Not Work as Expected Cannot Operate the Printer as Expected Code Problem Solution An authentication error has occurred. Select Settings > General Settings > Fax Settings > Receive Settings > Save/Forward Settings, and then check the settings of the folder selected in Save/Forward Destination.
Page 240 Solving Problems > > The Printer Does Not Work as Expected Cannot Operate the Printer as Expected ❏ Mac OS Select System Preferences from the Apple menu > Printers & Scanners (or Print & Scan, Print &Fax), and then select the printer. Click Options & Supplies > Options (or Driver). Select On as the Bidirectional Printing setting.
Page 241 Solving Problems > > The Printer Does Not Work as Expected Cannot Operate the Printer as Expected A protective sheet has been stuck on the touch screen. Solutions If you stick a protective sheet on the touch screen, the optical touch screen may not respond. Remove the sheet.
Page 242 Solving Problems > > The Printer Does Not Work as Expected Cannot Operate the Printer as Expected Operation Sounds Are Loud Quiet Mode is disabled. Solutions If operations sounds are too loud, enable Quiet Mode. Enabling this feature may reduce printing speed. ❏...
Page 243 Cannot Operate the Printer as Expected Forgot Your Password You need help from service personnel. Solutions If you forget the administrator's password, contact Epson support. Copies are Made or Faxes are Sent Unintentionally Foreign objects are touching the optical touch panel. Solutions Select Settings >...
Page 244: A Message Is Displayed On The Lcd Screen
Epson Support. message is still displayed, contact Epson support. Printer error. Contact Epson Support. Non- The printer may be damaged. Contact Epson support or an authorised printing features are available. Epson service provider to request repairs. However, non-printing features such as scanning are available.
Page 245: Paper Gets Jammed
The need for replacement of the pad does not mean that your printer has ceased to operate in accordance with its specifications. The printer will advise you when the pad requires replacing and this can only be performed by an authorised Epson Service provider. The Epson warranty does not cover the cost of this replacement.
Page 246: Preventing Paper Jams
Solving Problems > > It is Time to Refill the Ink Ink Bottle Handling Precautions Important: ❏ Remove the jammed paper carefully. Removing the paper vigorously may cause damage to the printer. ❏ When removing jammed paper, avoid tilting the printer, placing it vertically, or turning it upside down; otherwise ink may leak.
Page 247: Refilling The Ink Tank
❏ Once you open an ink bottle, we recommend using it as soon as possible. ❏ Epson recommends using the ink bottle before the date printed on the package. ❏ Do not open the ink bottle package until you are ready to fill the ink tank. The ink bottle is vacuum packed to maintain its reliability.
Page 248 Make sure that the color of the ink tank matches the ink color that you want to refill. 6. While holding the ink bottle upright, turn the cap slowly to remove it. Important: ❏ Epson recommends the use of genuine Epson ink bottles. ❏ Be careful not to spill any ink.
Page 249 Solving Problems > > It is Time to Refill the Ink Refilling the Ink Tank 7. Check the upper line (a) in the ink tank. 8. Align the top of the ink bottle with the filling port, and then insert it straight into the port to fill ink until it stops automatically at the upper line.
Page 250 Solving Problems > > It is Time to Refill the Ink Refilling the Ink Tank 9. When you have finished refilling the ink, remove the ink bottle, and then close the ink tank cap securely. Important: Do not leave the ink bottle inserted; otherwise the bottle may be damaged or ink may leak. Note: If any ink remains in the ink bottle, tighten the cap and store the bottle upright for later use.
Page 251: It Is Time To Replace The Maintenance Box
Solving Problems > > It is Time to Replace the Maintenance Box Replacing a Maintenance Box Related Information “Ink Bottle Codes” on page 307 & “Ink Bottle Handling Precautions” on page 246 & “Cleaning Spilled ink” on page 169 & It is Time to Replace the Maintenance Box Maintenance Box Handling Precautions Read the following instructions before replacing the maintenance box.
Page 252 > It is Time to Replace the Maintenance Box Replacing a Maintenance Box accordance with its specifications. The Epson warranty does not cover the cost of this replacement. It is a user- serviceable part. Note: ❏ When the maintenance box is full, you cannot print and clean the print head until it is replaced to avoid ink leakage.
Page 253: Printing, Copying, Scanning, And Faxing Quality Is Poor
Solving Problems > > Printing, Copying, Scanning, and Faxing Quality is Poor Print Quality is Poor Printing, Copying, Scanning, and Faxing Quality is Poor Print Quality is Poor Color Missing, Banding, or Unexpected Colors Appear in Printout The print head nozzles may be clogged. Solutions Use the Print Quality Adjustment feature.
Page 254 Solving Problems > > Printing, Copying, Scanning, and Faxing Quality is Poor Print Quality is Poor ❏ Windows Select High from Quality on the printer driver's Main tab. ❏ Mac OS Select Fine as Print Quality from the print dialog's Print Settings menu. The print head position is out of alignment.
Page 255 Solving Problems > > Printing, Copying, Scanning, and Faxing Quality is Poor Print Quality is Poor Striped Patterns Appear The bidirectional printing setting is enabled. Solutions When printing on plain paper, disable the bidirectional setting. During bidirectional (or high speed) printing, the print head prints while moving in both directions, and vertical lines may be misaligned.
Page 256 Solving Problems > > Printing, Copying, Scanning, and Faxing Quality is Poor Print Quality is Poor Printout Comes Out as a Blank Sheet The print head nozzles may be clogged. Solutions Use the Print Quality Adjustment feature. If you have not used the printer for a long time, the print head nozzles may be clogged and ink drops may not be discharged.
Page 257 Solving Problems > > Printing, Copying, Scanning, and Faxing Quality is Poor Print Quality is Poor The paper path is smeared. Solutions When vertical banding (horizontal to the printing direction) appears, or the paper is smeared, clean the paper path. “Cleaning the Paper Path for Ink Smears”...
Page 258 Color correction has been applied. Solutions When printing from the control panel or from the Windows printer driver, the Epson auto photo adjustment setting is applied by default depending on the paper type. Try change the setting. ❏ Control panel Change the Fix Photo setting from Auto to any other option.
Page 259 Solving Problems > > Printing, Copying, Scanning, and Faxing Quality is Poor Print Quality is Poor Cannot Print Without Margins Borderless is not set in the print settings. Solutions Make borderless setting in the print settings. If you select a paper type that does not support borderless printing, you cannot select Borderless.
Page 260 Solving Problems > > Printing, Copying, Scanning, and Faxing Quality is Poor Print Quality is Poor The Position, Size, or Margins of the Printout Are Incorrect The following causes can be considered. The paper is loaded incorrectly. Solutions Load paper in the correct direction, and slide the edge guide against the edge of the paper. “Loading Paper”...
Page 261 Solving Problems > > Printing, Copying, Scanning, and Faxing Quality is Poor Print Quality is Poor The computer has been manually put into the Hibernate mode or the Sleep mode while printing. Solutions Do not put the computer manually into the Hibernate mode or the Sleep mode while printing. Pages of garbled text may be printed next time you start the computer.
Page 262: Copy Quality Is Poor
Solving Problems > > Printing, Copying, Scanning, and Faxing Quality is Poor Copy Quality is Poor There is a problem with the data. Solutions ❏ If the file is created in an application that allows you to change the data format, such as Adobe Photoshop, make sure that the settings in the application match the settings in the printer driver.
Page 263 Solving Problems > > Printing, Copying, Scanning, and Faxing Quality is Poor Copy Quality is Poor The following causes can be considered. The paper type setting does not match the paper loaded. Solutions Select the appropriate paper type setting for the type of paper loaded in the printer. “List of Paper Type”...
Page 264 Solving Problems > > Printing, Copying, Scanning, and Faxing Quality is Poor Copy Quality is Poor Striped Patterns Appear The bidirectional printing setting is enabled. Solutions When printing on plain paper, disable the bidirectional setting. During bidirectional (or high speed) printing, the print head prints while moving in both directions, and vertical lines may be misaligned.
Page 265 Solving Problems > > Printing, Copying, Scanning, and Faxing Quality is Poor Copy Quality is Poor Multiple sheets of paper are fed into the printer at the same time. Solutions See the following to prevent multiple sheets of paper being fed into the printer at the same time. “Several Sheets of Paper are Fed at a Time”...
Page 266 Solving Problems > > Printing, Copying, Scanning, and Faxing Quality is Poor Copy Quality is Poor Copied Photos are Sticky The copy was made on the wrong side of the photo paper. Solutions Make sure you are copying on the printable side. If you have accidentally copied on the wrong side of the photo paper, you need to clean the paper path.
Page 267 Solving Problems > > Printing, Copying, Scanning, and Faxing Quality is Poor Copy Quality is Poor There is dust or dirt on the scanner glass or document mat. Solutions When placing the originals on the scanner glass, remove any dust or dirt that has adhered to the originals, and clean the scanner glass and document mat.
Page 268 Solving Problems > > Printing, Copying, Scanning, and Faxing Quality is Poor Copy Quality is Poor There is dust or dirt on the ADF or originals. Solutions Clean the ADF, and remove any dust or dirt that adheres to the originals. “Cleaning the ADF”...
Page 269: Scanned Image Problems
Solving Problems > > Printing, Copying, Scanning, and Faxing Quality is Poor Scanned Image Problems When scanning thin originals, images on the back may be scanned at the same time. Solutions Place the original on the scanner glass and then place a piece of black paper over it. “Placing Originals”...
Page 270 Solving Problems > > Printing, Copying, Scanning, and Faxing Quality is Poor Scanned Image Problems There is dust or dirt on the ADF or originals. Solutions Clean the ADF, and remove any dust or dirt that adheres to the originals. “Cleaning the ADF”...
Page 271 Enter the application name in the search charm, and then select the displayed icon. ❏ Windows 7/Windows Vista/Windows XP Click the start button, and then select All Programs or Programs > EPSON > Epson Scan 2 > Epson Scan 2 Utility.
Page 272: The Quality Of The Sent Fax Is Poor
Solving Problems > > Printing, Copying, Scanning, and Faxing Quality is Poor The Quality of the Sent Fax is Poor The Quality of the Sent Fax is Poor Quality of the Sent Fax is Poor The following causes can be considered. There is dust or dirt on the originals or the scanner glass.
Page 273 Solving Problems > > Printing, Copying, Scanning, and Faxing Quality is Poor The Quality of the Sent Fax is Poor The Image Quality of the Sent Fax is Poor The following causes can be considered. The Original Type setting is wrong. Solutions Select Fax >...
Page 274: Received Fax Quality Is Poor
Ask the sender to send faxes at a higher quality. Cannot Solve Problem If you cannot solve the problem after trying all of the solutions, contact Epson support. If you cannot solve printing or copying problems, see the following related information.
Page 275 You can check the following items while the printer is off. ❏ Check that you are using genuine Epson ink bottles. Try to use genuine Epson ink bottles. The use of non-genuine ink bottles may cause print quality to decline. ❏ Check if the translucent film is smeared.
Page 276: Adding Or Replacing The Computer Or Devices
Adding or Replacing the Computer or Devices Connecting to a Printer that has been Connected to the Network....277 Re-setting the Network Connection........278 Connecting a Smart Device and Printer Directly (Wi-Fi Direct).
Page 277: Connecting To A Printer That Has Been Connected To The Network
Access the following website, and then enter the product name. Go to Setup, and then start setting up. http://epson.sn ❏ Setting up using the software disc (only for the models that come with a software disc and users with Windows computers with disc drives.)
Page 278: Using A Network Printer From A Smart Device
Access the following website, and then enter the product name. Go to Setup, and then start setting up. http://epson.sn ❏ Setting up using the software disc (only for the models that come with a software disc and users with Windows computers with disc drives.)
Page 279: When Changing The Computer
You can use the printer from a smart device when you connect the printer to the same Wi-Fi network (SSID) as the smart device. To use the printer from a smart device, set up from the following website. Access to the website from the smart device that you want to connect to the printer. http://epson.sn > Setup When Changing the Computer When changing the computer, make connection settings between the computer and the printer.
Page 280: Changing The Connection Method To The Computer
Access the following website, and then enter the product name. Go to Setup, and then start setting up. http://epson.sn ❏ Setting up using the software disc (only for the models that come with a software disc and users with Windows computers with disc drives.)
Page 281: Making Wi-Fi Settings From The Control Panel
Adding or Replacing the Computer or Devices > > … Re-setting the Network Connection Making Wi- Select the network connection that you want to use, Connect via wireless network (Wi-Fi) or Connect via wired LAN (Ethernet), and then click Next. Note: The displayed connection method differs depending on the model.
Page 282 Adding or Replacing the Computer or Devices > > … Re-setting the Network Connection Making Wi- Making Wi-Fi Settings by Entering the SSID and Password You can set up a Wi-Fi network by entering the information necessary to connect to a wireless router from the printer's control panel.
Page 283 Adding or Replacing the Computer or Devices > > … Re-setting the Network Connection Making Wi- ❏ The wireless router is compatible with WPS (Wi-Fi Protected Setup). ❏ The current Wi-Fi connection was established by pressing a button on the wireless router. Note: If you cannot find the button or you are setting up using the software, see the documentation provided with the wireless router.
Page 284: Connecting A Smart Device And Printer Directly (Wi-Fi Direct)
Adding or Replacing the Computer or Devices > … Connecting a Smart Device and Printer Directly (Wi Note: See the documentation provided with your wireless router for details on entering a PIN code. Related Information “Checking the Network Connection Status” on page 292 &...
Page 285 ❏ Epson printing app for iOS. Examples of Epson printing apps Install Epson printing app on the smart device in advance. Note: You only need to make these settings for the printer and the smart device that you want to connect to once. Unless you disable Wi-Fi Direct or restore the network settings to their defaults, you do not need to make these settings again.
Page 286 9. On the iPhone, iPad or iPod touch, start Epson printing app. 10. On the Epson printing app screen, tap Printer is not selected.. On the Epson Smart Panel, the smart device automatically connects to the printer when it starts.
Page 287: Connecting To Android Devices Using Wi-Fi Direct
Wi-Fi screen to connect them again. Related Information “Application for Easily Operating the Printer from a Smart device (Epson Smart Panel)” on page 313 & “Connecting to Devices other than iOS and Android using Wi-Fi Direct” on page 289 &...
Page 288 5. On the smart device, start Epson printing app. 6. On the Epson printing app screen, tap Printer is not selected.. On the Epson Smart Panel, the smart device automatically connects to the printer when it starts. 7. Select the printer that you want to connect to.
Page 289: Connecting To Devices Other Than Ios And Android Using Wi-Fi Direct
Connecting a Smart Device and Printer Directly (Wi Related Information “Application for Easily Operating the Printer from a Smart device (Epson Smart Panel)” on page 313 & “Connecting to Devices other than iOS and Android using Wi-Fi Direct” on page 289 &...
Page 290 Adding or Replacing the Computer or Devices > … Connecting a Smart Device and Printer Directly (Wi 5. On the smart device's Wi-Fi screen, select the SSID shown on the printer's control panel, and then enter the password. 6. On the printer's control panel, select Next.
Page 291: Disconnecting Wi-Fi Direct (Simple Ap) Connection
For smart devices that have been connected to the printer before, select the network name (SSID) on the smart device's Wi-Fi screen to connect them again. Related Information “Application for Easily Operating the Printer from a Smart device (Epson Smart Panel)” on page 313 & Disconnecting Wi-Fi Direct (Simple AP) Connection There are two methods available to disable a Wi-Fi Direct (Simple AP) connection;...
Page 292: Checking The Network Connection Status
Adding or Replacing the Computer or Devices > Checking the Network Connection Status Change Network Name Change the Wi-Fi Direct (simple AP) network name (SSID) used for connecting to the printer to your arbitrary name. You can set the network name (SSID) in ASCII characters that is displayed on the software keyboard on the control panel.
Page 293: Checking The Network Connection Status From The Control Panel
Adding or Replacing the Computer or Devices > > … Checking the Network Connection Status Chec “Printing a Network Connection Report” on page 294 & Checking the Network Connection Status from the Control Panel You can check the network connection status using the network icon or the network information on the printer’s control panel.
Page 294: Printing A Network Connection Report
Adding or Replacing the Computer or Devices > > … Checking the Network Connection Status Printi Printing a Network Connection Report You can print a network connection report to check the status between the printer and the wireless router. 1. Select Settings on the home screen. 2.
Page 295 Adding or Replacing the Computer or Devices > > … Checking the Network Connection Status Printi b. Messages on the Network Environment Related Information “E-1” on page 295 & “E-2, E-3, E-7” on page 295 & “E-5” on page 296 &...
Page 296 ❏ If your Wi-Fi connection suddenly disconnects, check for the conditions below. If any of these conditions are applicable, reset your network settings by downloading and running the software from the following website. http://epson.sn > Setup ❏ Another smart device was added to the network using push button setup.
Page 297 If still does not connect your printer and network devices after confirming the above, turn off the wireless router. Wait for about 10 seconds, and then turn it on. Then reset your network settings by downloading and running the installer from the following website. http://epson.sn > Setup Related Information “Making Settings for Connecting to the Computer”...
Page 298 ❏ Turn off the wireless router. Wait for about 10 seconds, and then turn it on. ❏ Make network settings again using the installer. You can run it from the following website. http://epson.sn > Setup ❏ You can register several passwords on a wireless router that uses WEP security type. If several passwords are registered, check if the first registered password is set on the printer.
Page 299: Printing A Network Status Sheet
❏ Make network settings on the computer that is on the same network as the printer using the installer. You can run it from the following website. http://epson.sn > Setup ❏ You can register several passwords on a wireless router that uses the WEP security type. If several passwords are registered, check if the first registered password is set on the printer.
Page 300: Checking The Network Of The Computer (Windows Only)
Adding or Replacing the Computer or Devices > > … Checking the Network Connection Status Chec Checking the Network of the Computer (Windows only) By using the command prompt, check the connection status of the computer and the connection path to the printer.
Page 301: Product Information
Product Information Paper Information..........302 Consumable Products Information.
Page 302: Paper Information
Epson recommends using genuine Epson paper to ensure high-quality printouts. Note: ❏ The availability of paper varies by location. For the latest information on paper available in your area, contact Epson support. ❏ See the following for information on available paper types for borderless and 2-sided printing.
Page 303 Loading Capacity (Sheets) Paper Paper Paper Tray Cassette 1 Cassette 2 Epson Ultra Glossy Photo Paper A4, 13x18 cm (5x7 in.), 10x15 cm (4x6 in.), 20x25 cm (8x10 in.) Epson Premium Glossy Photo Paper A3, A4, 13x18 cm (5x7 in.), 10x15 cm (4x6 in.), 20x25...
Page 304 Product Information > > Paper Information Available Paper and Capacities Plain papers Media Name Size Loading Capacity (Sheets) Paper Cassette Paper Cassette Paper Tray Plain paper, Copy paper – – Preprinted paper A3, B4, Legal, Letter, 8.5×13 in., A4, Letterhead Executive , B5, 16K Color paper...
Page 305 Paper for Borderless Printing Genuine Epson Paper ❏ Epson Business Paper ❏ Epson Bright White Paper ❏ Epson Bright White Ink Jet Paper ❏ Epson Photo Quality Ink Jet Paper ❏ Epson Double-sided Photo Quality Ink Jet Paper ❏ Epson Matte Paper-Heavyweight...
Page 306: Unavailable Paper Types
Genuine Epson Paper ❏ Epson Business Paper ❏ Epson Bright White Paper ❏ Epson Bright White Ink Jet Paper ❏ Epson Double-sided Photo Quality Ink Jet Paper Related Information “Available Paper and Capacities” on page 302 & Commercially Available Paper ❏...
Page 307: Consumable Products Information
The following are the codes for genuine Epson ink bottles. Important: ❏ Epson warranty does not cover damage caused by inks other than those specified, including any genuine Epson ink not designed for this printer or any third party ink.
Page 308: Maintenance Box Code
Important: Once a maintenance box has been installed in a printer it cannot be used with other printers. Software Information This section introduces the network services and software products available for your printer from the Epson website. Software for Printing Application for Printing from a Computer (Windows Printer Driver) The printer driver controls the printer according to the commands from an application.
Page 309 Product Information > > Software Information Software for Printing ❏ Windows Vista/Windows Server 2008 Click the start button, and select Control Panel > Printers in Hardware and Sound. Right-click on your printer and select Printing preferences. ❏ Windows XP/Windows Server 2003 R2/Windows Server 2003 Click the start button, and select Control Panel >...
Page 310 Guide to Mac OS Printer Driver Epson Printer Utility You can run a maintenance feature such as nozzle check and print head cleaning, and by starting EPSON Status Monitor, you can check printer status and error information. Application that can print PostScript Fonts (Windows PostScript Printer...
Page 311 Product Information > > Software Information Software for Printing ❏ Windows 10/Windows Server 2019/Windows Server 2016 Click on the start button, and then select Windows System > Control Panel > View devices and printers in Hardware and Sound. Right-click on your printer, or press and hold it and then select Printing preferences ❏...
Page 312 Application for Quick and Fun Printing from a Computer (Epson Photo+) Epson Photo+ is an application that allows you to easily print images with a variety of layouts. You can also perform image correction and adjust the position while viewing a preview of your document. You can also brighten up your images by adding text and stamps wherever you like.
Page 313: Software For Scanning
Application for Printing Easily from an Android Application (Epson Print Enabler) Epson Print Enabler is an application that allows you to wirelessly print your documents, emails, photos, and web pages right from your Android phone or tablet (Android v4.4 or later). With a few taps, your Android device will discover an Epson printer that is connected to the same wireless network.
Page 314: Software For Faxing
Enter the application name in the search charm, and then select the displayed icon. ❏ Windows 7/Windows Vista/Windows XP Click the start button, and select All Programs (or Programs) > Epson Software > FAX Utility. Starting on Mac OS Select System Preferences from the Apple menu > Printers & Scanners (or Print & Scan, Print & Fax), and then select the printer (FAX).
Page 315: Software For Package Creation
If the administrator password has not been set when accessing Web Config, the password must be set on the administrator password setting page. Do not forget the user name and the password. If you forget them, you will need to contact Epson service support. Running Web Config on a Web Browser 1.
Page 316 IPv6: http://[2001:db8::1000:1]/ Note: Using the smart device, you can also run Web Config from the product information screen of the Epson Smart Panel. Since the printer uses a self-signed certificate when accessing HTTPS, a warning is displayed on the browser when you start Web Config;...
Page 317: Software For Updating
EPSON Software Updater is an application that installs new software, and updates firmware over the Internet. If you want to check for update information regularly, you can set the interval for checking for updates in EPSON Software Updater's Auto Update Settings.
Page 318: Settings Menu List
Click the start button, and then select All Programs (or Programs) > Epson Software > EPSON Software Updater. Note: You can also start EPSON Software Updater by clicking the printer icon on the task bar on the desktop, and then selecting Software Update. Starting on Mac OS Select Go >...
Page 319 Product Information > > Settings Menu List General Settings ❏ Normal Mode Select the volume such as Button Press. ❏ Quiet Mode Select the volume such as Button Press in Quiet Mode. Sleep Timer: Adjust the time period to enter a sleep mode (energy saving mode) when the printer has not performed any operations.
Page 320 Product Information > > Settings Menu List General Settings Language: Select the language used on the LCD screen. Start-up Screen: Specify the initial menu displayed on the LCD screen when the printer turns on and Operation Time Out is enable. Edit Home: Change the layout of the icons on the LCD screen.
Page 321 Product Information > > Settings Menu List General Settings Paper Source Settings: Paper Setting: Select the paper size and paper type you loaded in the paper source. You can make Favorite Paper Settings in paper size and paper type. Paper Tray Priority: Select On to give printing priority to paper loaded in the paper tray.
Page 322 Product Information > > Settings Menu List General Settings Check Paper Width: Select On to check the paper width before printing. This prevents printing beyond the edges of the paper when the paper size setting is incorrect, but this may lower the print speed. Skip Blank Page: Skips blank pages in the print data automatically.
Page 323 Product Information > > Settings Menu List General Settings ❏ Font Number Select the default font number for the default Font Source. The available number varies depending on the settings you made. ❏ Pitch Set the default font pitch if the font is scalable and of fixed-pitch. You can select from 0.44 to 99.99 cpi (characters per inch), in 0.01 increments.
Page 324 Product Information > > Settings Menu List General Settings Auto Error Solver: Select an action to perform when a 2-sided printing error or a memory full error occurs. ❏ On Displays a warning and prints in single-sided mode when a 2-sided printing error occurs, or prints only what the printer could process when a memory full error occurs.
Page 325 Product Information > > Settings Menu List General Settings cause endless USB communication. When this occurs, the printer ends communication after the specified time has elapsed. Enter 0 (zero) if you do not want to end communication. Related Information “Loading Paper” on page 32 &...
Page 326 Select the menus on the control panel as described below. Settings > General Settings > Web Service Settings You cannot change settings that have been locked by your administrator. Epson Connect Services: Displays whether the printer is registered and connected to Epson Connect.
Page 327 Product Information > > Settings Menu List General Settings You can register to the service by selecting Register and follow the instructions. When you have registered, you can change the following settings. ❏ Suspend/Resume ❏ Unregister For details, see the following web site. https://www.epsonconnect.com/ http://www.epsonconnect.eu (Europe only)
Page 328 Product Information > > Settings Menu List General Settings Fax > Fax Settings tab. Basic Settings You can find the menu on the printer's control panel below. Settings > General Settings > Fax Settings > Basic Settings Note: ❏ On the Web Config screen, you can find the menu below. Fax tab >...
Page 329 Product Information > > Settings Menu List General Settings ❏ Your Phone Number: You can enter up to 20 characters using 0-9 + or space. For Web Config, you can enter up to 30 characters. ❏ Fax Header: You can register up to 21 sender names as necessary. You can enter up to 40 characters for each sender name.
Page 330 Product Information > > Settings Menu List General Settings Send Settings You can find the menu on the printer's control panel below. Settings > General Settings > Fax Settings > Send Settings Note: ❏ On the Web Config screen, you can find the menu below. Fax tab >...
Page 331 Product Information > > Settings Menu List General Settings Save/Forward Settings Unconditional Save/Forward: You can find the menu on the printer's control panel below. Settings > General Settings > Fax Settings > Receive Settings > Save/Forward Settings > Unconditional Save/ Forward Note: On the Web Config screen, you can find the menu below.
Page 332 Product Information > > Settings Menu List General Settings ❏ Options When Forwarding Failed: You can select whether to print the failed fax or save it to the Inbox. When the Inbox is full, receiving faxes is disabled. You should delete the documents from the inbox once they have been checked.
Page 333 Product Information > > Settings Menu List General Settings Condition(s): Select the conditions and make the settings. Sender Fax Number match When the sender fax number matches, the received fax is saved and forwarded. Subaddress(SUB) perfect match When the subaddress (SUB) matches perfectly, the received fax is saved and forwarded. Password(SID) perfect match When the password (SID) matches perfectly, the received fax is saved and forwarded.
Page 334 Product Information > > Settings Menu List General Settings Email Notifications: Sends an email notification when the process you select below is complete. You can use the features below at the same time. Recipient Set the destination of the process completion notification. Notify on Receive Sends a notification when receiving a fax is complete.
Page 335 Product Information > > Settings Menu List General Settings You cannot set a password when Options when memory is full has been set to Receive and print faxes. Email Subject to Forward: You can specify a subject for the email when forwarding to an email address. Menu: You can find on the printer's control panel by accessing the following menus in order.
Page 336 Product Information > > Settings Menu List General Settings Add Reception Information: Prints reception information on the received fax, even if the sender does not set the header information. The reception information includes the received date and time, sender's ID, reception ID (such as "...
Page 337 Product Information > > Settings Menu List General Settings Note: ❏ On the Web Config screen, you can find the menu below. Fax tab > Report Settings ❏ If a password entry screen is displayed, enter the password. Forwarding Report: Prints a report after forwarding a received fax document.
Page 338 Product Information > > Settings Menu List General Settings Direct Dialing Restrictions: Selecting On disables manual entry of the recipient's fax numbers allowing the operator to select recipients only from the contacts list or sent history. Selecting Enter Twice requires the operator to enter the fax number again when the number was manually entered.
Page 339 Product Information > > Settings Menu List General Settings Related Information “Basic Settings” on page 328 & “Making the Printer Ready to Send and Receive Faxes” on page 412 & Scan Settings Confirm Recipient Check destination before scanning. Email Server Set the email server settings for scanning Email.
Page 340 Select On to encrypt your password. If you turn the power off while restart is in progress, data may be damaged and the printer settings are restores to defaults. In that case, set password information again. Customer Research: Select Approve to provide product usage information such as the number of prints to Seiko Epson Corporation.
Page 341: Print Counter
Product Information > > Settings Menu List Maintenance Restore Default Settings: Reset the settings in the following menus to their defaults. ❏ Network Settings ❏ Copy Settings ❏ Scan Settings ❏ Fax Settings ❏ Clear All Data and Settings Firmware Update: You can get firmware information such as your current version and information on available updates.
Page 342 Product Information > > Settings Menu List Maintenance Print Quality Adjustment: Select this feature if there are any problems with your print outs. You can check for clogged nozzles and clean the print head if necessary, and then adjust some parameters to improve print quality. Print Head Nozzle Check: Select this feature to check if the print head nozzles are clogged.
Page 343: Language
Product Information > > Settings Menu List Contacts Manager Related Information “Checking and Cleaning the Print Head” on page 158 & “Running Power Cleaning” on page 160 & “Refilling the Ink Tank” on page 247 & “Cleaning the Paper Path for Ink Smears” on page 162 &...
Page 344: User Settings
Select the menus on the control panel as described below. Settings > Authentication Device Status Displays the status of the authentication device. Epson Open Platform Information Select the menus on the control panel as described below. Settings > Epson Open Platform Information...
Page 345: Product Specifications
Product Information > > Product Specifications Printer Specifications Displays the status of the Epson Open Platform. Product Specifications Printer Specifications Print Head Nozzle Placement Black ink nozzles: 800 Color ink nozzles: 800 for each color Plain Paper 64 to 90 g/m2...
Page 346: Scanner Specifications
Product Information > > Product Specifications ADF Specifications Printable Area for Envelopes Print quality may decline in the shaded areas due to the printer's mechanism. 3.0 mm (0.12 in.) 3.0 mm (0.12 in.) 48.0 mm (1.89 in.) 49.0 mm (1.93 in.) Scanner Specifications Scanner Type Flatbed...
Page 347: Using Port For The Printer
SMTP SSL/TLS (TCP) SMTP STARTTLS (TCP) POP before SMTP connection (When POP server POP3 (TCP) scan to mail is used from the printer) When Epson Connect is used Epson Connect HTTPS Server XMPP 5222 Collecting user information (Use the...
Page 348: Interface Specifications
9100 Forwarding AirPrint (IPP/IPPS printing) Printer IPP/IPPS (TCP) data Searching WSD printer Printer WS-Discovery (UDP) 3702 Forwarding the scan data from Epson Printer Network Scan (TCP) 1865 ScanSmart Collecting the job information when Printer Network Push Scan 2968 push scanning from Epson ScanSmart...
Page 349: Network Specifications
Product Information > > Product Specifications Network Specifications 2 times (with 1 minute intervals) Redial Interface RJ-11 Phone Line, RJ-11 Telephone set connection The specifications may differ by country or region. Network Specifications Wi-Fi Specifications See the following table for Wi-Fi specifications. Countries or regions except for those listed Table A below...
Page 350 The availability of these channels and use of the product outdoors over these channels varies by location. For more information, see the following website. http://support.epson.net/wifi5ghz/ Not supported for IEEE 802.11b Infrastructure and Wi-Fi Direct modes or an Ethernet connection can be used simultaneously.
Page 351 IPv4, IPv6 ✓ IPP Printing (Windows, Mac IPv4, IPv6 PictBridge Printing (Wi-Fi) IPv4 Digital camera ✓ Epson Connect (Email Print, IPv4 Remote Print) ✓ AirPrint (iOS, Mac OS) IPv4, IPv6 iOS 5 or later, Mac OS X v10.7 or later ✓...
Page 352: Postscript Level 3 Compatibility
❏ A device that requires a dedicated driver ❏ A device with security settings (password, encryption, and so on) ❏ A device with a built-in USB hub Epson cannot guarantee all operations of externally connected devices. Supported Data Specifications File Format JPEGs (*.JPG) with the Exif Version 2.31 standard taken by digital cameras DCF...
Page 353: Dimensions
Product Information > > Product Specifications Electrical Specifications Image Size Horizontal: 80 to 10200 pixels Vertical: 80 to 10200 pixels File Size Less than 2 GB Maximum Number of Files JPEG: 9990 TIFF: 999 PDF: 999 Design rule for Camera File system. Photo data stored on digital cameras with a built-in memory is not supported.
Page 354: Environmental Specifications
Environmental Specifications Note: ❏ Check the label on the printer for its voltage. ❏ For European users, see the following Website for details on power consumption. http://www.epson.eu/energy-consumption Environmental Specifications Operation Use the printer within the range shown in the following graph.
Page 355: Installation Location And Space
Product Information > > Product Specifications Installation Location and Space Installation Location and Space Secure enough place to install and operate the printer correctly. 681mm 1207.4mm 515mm 331mm 740.6mm 466.8mm See "Safety Instructions" in this manual to confirm the environmental conditions. Related Information “Safety Instructions”...
Page 356: System Requirements
Product Information > > Font Specifications Available Fonts for PostScript System Requirements ❏ Windows Windows Vista, Windows 7, Windows 8/8.1, Windows 10 or later (32-bit, 64-bit) Windows XP SP3 (32-bit) Windows XP Professional x64 Edition SP2 Windows Server 2003 (SP2) or later ❏...
Page 357: Available Fonts For Pcl (Urw)
Product Information > > Font Specifications Available Fonts for PCL (URW) Font Name Family HP Equivalent Palladio Roman, Bold, Italic, Bold Italic Palatino URW Gothic Book, Demi, Book Oblique, Demi Oblique ITC Avant Garde URW Bookman Light, Demi, Light Italic, Demi Italic ITC Bookman URW Century Schoolbook Roman, Bold, Italic, Bold Italic...
Page 358 Product Information > > Font Specifications Available Fonts for PCL (URW) Font Name Family HP Equivalent Symbol Set for PCL5 Nimbus Sans Medium, Bold, Oblique, Bold Oblique Helvetica Nimbus Sans Narrow Medium, Bold, Oblique, Bold Oblique Helvetica Narrow Palladio Roman, Bold, Italic, Bold Italic Palatino URW Gothic Book, Demi, Book Oblique, Demi Oblique...
Page 359: List Of Symbol Sets
Product Information > > Font Specifications List of Symbol Sets Note: Depending on the print density, or on the quality or color of the paper, OCR A, OCR B, Code39, and EAN/UPC fonts may not be readable. Print a sample and make sure the fonts can be read before printing large quantities. List of Symbol Sets Your printer can access a variety of symbol sets.
Page 360 Product Information > > Font Specifications List of Symbol Sets Symbol Set Attribute Font Classification Name ✓ ✓ ✓ VeMath ✓ ✓ ✓ ✓ 8859-10ISO ✓ ✓ ✓ DeskTop ✓ ✓ ✓ ✓ ✓ Math-8 ✓ ✓ ✓ ✓ Roman-8 ✓...
Page 361: Regulatory Information
Product Information > > Regulatory Information Standards and Approvals Symbol Set Attribute Font Classification Name ✓ ✓ Pc8Grk ✓ ✓ ISOGrk ✓ ✓ Pc866Ukr ✓ ✓ Hebrew7 ✓ ✓ 8859-8 ISO ✓ ✓ Hebrew8 ✓ ✓ Pc862Heb ✓ ✓ PC-862, Hebrew ✓...
Page 362: Restrictions On Copying
Manufacturer: Seiko Epson Corporation Type: J26H005 This product conforms to Part 15 of the FCC Rules and RSS-210 of the IC Rules. Epson cannot accept responsibility for any failure to satisfy the protection requirements resulting from a non-recommended modification of the product. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation of the device.
Page 363 Product Information > > Regulatory Information Restrictions on Copying Exercise caution when copying the following items: ❏ Private marketable securities (stock certificates, negotiable notes, checks, etc.), monthly passes, concession tickets, etc. ❏ Passports, driver’s licenses, warrants of fitness, road passes, food stamps, tickets, etc. Note: Copying these items may also be prohibited by law.
Page 364: Administrator Information
Administrator Information Connecting the Printer to the Network........365 Settings to Use the Printer.
Page 365: Connecting The Printer To The Network
For the following functions, the printer directly connects to the internet . ❏ Epson Connect Services ❏ Cloud services of other companies ❏ Firmware updating...
Page 366 Administrator Information > > Connecting the Printer to the Network Before Making Network Connection Divisions Items Note ❏ Port number to Port number Check the port number used by the printer and computer, then information release release the port that is blocked by a firewall, if necessary. See the following for the port number used by the printer.
Page 367: Panel
Administrator Information > > … Connecting the Printer to the Network Connecting to the Network from the When you assign the printer's IP address by using the DHCP function of the DHCP server or router, it is automatically set. The proxy server is placed at the gateway between the network and the Internet, and it communicates to the computer, printer, and Internet (opposite server) on behalf of each of them.
Page 368 Set up the proxy server if both of the following are true. ❏ The proxy server is built for Internet connection. ❏ When using a function in which a printer directly connects to the Internet, such as Epson Connect service or another company's cloud services.
Page 369: Settings To Use The Printer
Administrator Information > > Settings to Use the Printer Using the Print Functions 4. Tap OK to finish. When you tap Print Check Report, you can print the diagnosis result. Follow the on-screen instructions to print it. Related Information “Changing the Network Connection from Wi-Fi to Ethernet” on page 280 &...
Page 370 Administrator Information > > Settings to Use the Printer Using the Print Functions Printer driver: Install the printer driver on each client computer. When using EpsonNet SetupManager, you can provide the driver's package that includes the printer settings. Features: ❏ The print job starts immediately because the print job is sent to the printer directly. ❏...
Page 371 Administrator Information > > Settings to Use the Printer Using the Print Functions Setting Up the Network Ports Create the print queue for network printing on the print server by using standard TCP/IP, and then set the network port. This example is when using Windows 2012 R2. 1.
Page 372 Administrator Information > > Settings to Use the Printer Using the Print Functions Click Continue when the User Account Control screen is displayed. Note: If you specify the printer name on the network where the name resolution is available, the IP address is tracked even if printer's IP address has been changed by DHCP.
Page 373 Administrator Information > > Settings to Use the Printer Using the Print Functions ❏ For LPR Check that LPR is selected in Protocol. Enter "PASSTHRU" in Queue name from LPR Settings. Select LPR Byte Counting Enabled, and then click OK. Sharing the Printer (Windows only) When using the printer under the server / client connection (printer sharing using the Windows server), set up the printer sharing from the print server.
Page 374 Administrator Information > > Settings to Use the Printer Using the Print Functions Setting the Paper Source Set the size and type of paper to be loaded in each paper source. 1. Access Web Config and select the Print tab > Paper Source Settings. 2.
Page 375 Administrator Information > > Settings to Use the Printer Using the Print Functions ❏ Auto Error Solver Set whether to automatically cancel the error if there is no operation on the control panel for 5 seconds after displaying the error. 3.
Page 376: Setting Up Airprint
Administrator Information > > Settings to Use the Printer Setting Up AirPrint Items Explanation Print Order Select to print from the top or the last page. Number of Copies(1-999) Set the number of copies you want to print. Binding Margin Select the binding position.
Page 377: Configuring A Mail Server
Administrator Information > > Settings to Use the Printer Configuring a Mail Server Items Explanation Bonjour Location Enter location information such as the printer's placement within 127 bytes or less in Unicode (UTF-8). Geolocation Enter the printer's location information. This entry is optional. Latitude and Longitude (WGS84) Enter values by using WGS-84 datum, which separates latitude and longitude with a comma.
Page 378 Administrator Information > > Settings to Use the Printer Configuring a Mail Server Mail Server Setting Items Items Settings and Explanation Authentication Method Specify the authentication method for the printer to access the mail server. Set when the mail server does not need authentication. SMTP AUTH Authenticates on the SMTP server (outgoing mail server) when sending the email.
Page 379 Administrator Information > > Settings to Use the Printer Configuring a Mail Server Checking a Mail Server Connection You can check the connection to the mail server by performing the connection check. 1. Access Web Config and select the Network tab > Email Server > Connection Test. 2.
Page 380: Setting A Shared Network Folder
Administrator Information > > Settings to Use the Printer Setting a Shared Network Folder Messages Cause Connection to SMTP server failed. This message appears when an SMTP mismatch occurs between a server and a Change Secure Connection to None. client, or when the server does not support SMTP secure connection (SSL connection).
Page 381 Administrator Information > > Settings to Use the Printer Setting a Shared Network Folder Important: When a multi-byte character is included in the computer name, saving the file to the shared folder may fail. In that case, change to the computer that does not include the Multi-byte character in the name or change the computer name.
Page 382 Administrator Information > > Settings to Use the Printer Setting a Shared Network Folder Related Information “Example of Configuration for File Servers” on page 382 & “Example of Configuration for a Personal Computer” on page 387 & Example of Configuration for File Servers This explanation is an example for creating the shared folder on the root of the drive on the shared computer, such as the file server under the following condition.
Page 383 Administrator Information > > Settings to Use the Printer Setting a Shared Network Folder 5. Click Advanced Sharing on the Sharing tab.
Page 384 Administrator Information > > Settings to Use the Printer Setting a Shared Network Folder 6. Select Share this folder, and then click Permissions. 7. Select Everyone group of Group or user names, select Allow on Change, and then click OK.
Page 385 Administrator Information > > Settings to Use the Printer Setting a Shared Network Folder 8. Click OK. 9. Select Security tab, and then select Authenticated Users on the Group or user names. "Authenticated Users" is the special group that includes all users who can log in to the domain or computer. This group is displayed only when the folder is created just below the root folder.
Page 386 Administrator Information > > Settings to Use the Printer Setting a Shared Network Folder 10. Check that Allow on Modify is selected in Permissions for Authenticated Users. If it is not selected, select Authenticated Users, click Edit, select Allow on Modify in Permissions for Authenticated Users, and then click OK.
Page 387 Administrator Information > > Settings to Use the Printer Setting a Shared Network Folder 11. Select Sharing tab. The network path of the shared folder is displayed. This is used when registering to the contacts of the printer. Please write it down. 12.
Page 388 Administrator Information > > Settings to Use the Printer Setting a Shared Network Folder ❏ Access permission via network (Share Permissions): Everyone ❏ Access permission on file system (Security): do not add, or add User/Group names to permit access 1. Log in to the computer where the shared folder will be created by the administrator authority user account. 2.
Page 389 Administrator Information > > Settings to Use the Printer Setting a Shared Network Folder 5. Click Advanced Sharing on the Sharing tab.
Page 390 Administrator Information > > Settings to Use the Printer Setting a Shared Network Folder 6. Select Share this folder, and then click Permissions. 7. Select Everyone group of Group or user names, select Allow on Change, and then click OK.
Page 391 Administrator Information > > Settings to Use the Printer Setting a Shared Network Folder 8. Click OK. 9. Select Security tab. 10. Check the group or the user in the Group or user names. The group or the user that is displayed here can access the shared folder. In this case, the user who logs in to this computer and the Administrator can access the shared folder.
Page 392 Administrator Information > > Settings to Use the Printer Setting a Shared Network Folder 11. Select Sharing tab. The network path of the shared folder is displayed. This is used when registering to the contacts of the printer. Please write it down. 12.
Page 393 Administrator Information > > Settings to Use the Printer Setting a Shared Network Folder 3. Click Edit.
Page 394 Administrator Information > > Settings to Use the Printer Setting a Shared Network Folder 4. Click Add under the Group or user names. 5. Enter the group or user name that you want to permit access, and then click Check Names. An underline is added to the name.
Page 395 Administrator Information > > Settings to Use the Printer Setting a Shared Network Folder 6. Click OK. 7. On the Permission screen, select the user name that is entered in Group or user names , select the access permission on Modify, and then click OK. 8.
Page 396: Making Contacts Available
Destination for scan data and fax forwarding data Network Folder/FTP Contacts Configuration Comparison There are three tools for configuring the printer's contacts: Web Config, Epson Device Admin, and the printer’s control panel. The differences between three tools are listed in the table below. Features...
Page 397 Administrator Information > > Settings to Use the Printer Making Contacts Available Registering a Destination to Contacts using Web Config Note: You can also register the contacts on the printer’s control panel. 1. Access Web Config and select the Scan/Copy or Fax tab > Contacts. 2.
Page 398 Administrator Information > > Settings to Use the Printer Making Contacts Available Items Settings and Explanation Type Select the type of the address that you want to register. Assign to Frequent Use Select to set the registered address as a frequently used address. When setting as a frequently used address, it is displayed on the top screen of fax and scan, and you can specify the destination without displaying the contacts.
Page 399 Administrator Information > > Settings to Use the Printer Making Contacts Available 1. Access Web Config and select the Scan/Copy or Fax tab > Contacts. 2. Select the number that you want to register, and then click Edit. 3. Select a group from Type. 4.
Page 400 When importing the printer settings to the printer, contacts are overwritten. For Epson Device Admin, only contacts can be exported from the device’s property screen. Also, if you do not export the security-related items, you can edit the exported contacts and import them because this can be saved as a SYLK file or csv file.
Page 401 & Export and Bulk Registration of Contacts Using Tool If you use Epson Device Admin, you can back up just the contacts and edit the exported files, then register them all at once. It is useful if you want to back up only the contacts or when you replace the printer and you want to transfer the contacts from the old one to new one.
Page 402 You can import the files saved in SYLK format or csv format or the backed-up binary file that includes the security items. 1. Start Epson Device Admin. 2. Select Devices on the side bar task menu. 3. Select the device you want to configure from the device list.
Page 403 Administrator Information > > Settings to Use the Printer Making Contacts Available ❏ Edit the information read Click when you want to edit the information individually. ❏ Read more file Click when you want to import multiple files. 10. Click Import, and then click OK on the import completion screen. Return to the device's property screen.
Page 404 Administrator Information > > Settings to Use the Printer Making Contacts Available Items Settings and Explanation LDAP server Port Number Enter the LDAP server port number between 1 and 65535. Secure Connection Specify the authentication method when the printer accesses the LDAP server. Certificate Validation When this is enabled, the certificate of the LDAP sever is validated.
Page 405 Administrator Information > > Settings to Use the Printer Making Contacts Available 1. Access Web Config and select the Network tab > LDAP Server > Search Settings. 2. Enter a value for each item. 3. Click OK to display the setting result. The settings you have selected are displayed.
Page 406: Preparing To Scan
Administrator Information > > Settings to Use the Printer Preparing to Scan 1. Access Web Config and select the Network tab > LDAP Server > Connection Test. 2. Select Start. The connection test is started. After the test, the check report is displayed. Related Information “Running Web Config on a Web Browser”...
Page 407 Software to be installed ❏ Epson ScanSmart ❏ Epson Scan 2 (application required to use the scanner feature) Confirming that Network Scan is Enabled You can set the network scan service when you scan from a client computer over the network. The default setting is enabled.
Page 408: Making Fax Features Available
Administrator Information > > Settings to Use the Printer Making Fax Features Available If it is cleared, select it and go to next step. 3. Click Next. 4. Click OK. The network is re-connected, and then the settings are enabled. Related Information “Running Web Config on a Web Browser”...
Page 409 Administrator Information > > Settings to Use the Printer Making Fax Features Available ❏ VoIP phone line such as DSL or fiber-optic digital service ❏ Digital phone line (ISDN) ❏ Some PBX telephone systems ❏ When adapters such as terminal adapters, VoIP adapters, splitters, or DSL router are connected between the telephone wall jack and the printer Connecting the Printer to a Phone Line Connect the printer to a telephone wall jack using an RJ-11 (6P2C) phone cable.
Page 410 Administrator Information > > Settings to Use the Printer Making Fax Features Available Note: If your DSL modem is not equipped with a built-in DSL filter, connect a separate DSL filter. Connecting Your Phone Device to the Printer When using the printer and your telephone on a single phone line, connect the telephone to the printer. Note: ❏...
Page 411 Administrator Information > > Settings to Use the Printer Making Fax Features Available 2. Connect the phone device and the EXT. port with a phone cable. Note: When sharing a single phone line, make sure you connect the phone device to the EXT. port of the printer. If you split the line to connect the phone device and the printer separately, the phone and the printer do not work correctly.
Page 412 Administrator Information > > Settings to Use the Printer Making Fax Features Available Making the Printer Ready to Send and Receive Faxes Fax Setting Wizard configures the basic fax features to make the printer ready to send and receive faxes. The Wizard is displayed automatically when the printer is turned on for the first time.
Page 413 Administrator Information > > Settings to Use the Printer Making Fax Features Available 4. Make the Receive Mode setting. ❏ If you do not need to connect a phone device to the printer: Select No. Receive Mode is set to Auto. ❏...
Page 414 Administrator Information > > Settings to Use the Printer Making Fax Features Available “Making Settings to Save and Forward Received Faxes with Specific Conditions” on page 418 & “Making Settings for Blocking Junk Faxes” on page 423 & “Making Settings to Send and Receive Faxes on a Computer” on page 423 &...
Page 415 Administrator Information > > Settings to Use the Printer Making Fax Features Available Related Information “Basic Settings” on page 328 & Making Settings to Receive Faxes Operating Only a Connected Phone You can start receiving incoming faxes by only picking up the handset and operating the phone, without operating the printer at all.
Page 416 Administrator Information > > Settings to Use the Printer Making Fax Features Available Note: ❏ As well as using the printer's control panel, you can use Web Config to make saving settings to receive faxes. Select the Fax tab > Save/Forward Settings > Unconditional Save/Forward, and then make the saving destination settings in Fax Output.
Page 417 Administrator Information > > Settings to Use the Printer Making Fax Features Available 4. Select Close to complete the Unconditional Save/Forward Settings. This completes making unconditional saving settings to receive faxes. You can set Common Settings as necessary. For details, see the explanation for Common Settings in the Save/Forward Settings menu. Note: If you want to save received faxes with conditions, see the related information link below.
Page 418 Administrator Information > > Settings to Use the Printer Making Fax Features Available Select Forward. Select Yes. To print the documents automatically while forwarding them, select Yes and Print instead. Destination > Add Entry, and then select forwarding destinations from the contacts list. You can specify up to five forwarding destinations.
Page 419 Administrator Information > > Settings to Use the Printer Making Fax Features Available Making Saving Settings to Receive Faxes with Specific Conditions You can make settings to save received faxes to the inbox and an external memory device from a specified sender or at a specified time.
Page 420 Administrator Information > > Settings to Use the Printer Making Fax Features Available 5. Select Save/Forward Destination and then make settings for the target destination, box, and/or an external memory device. ❏ To save the received faxes to the Inbox or a confidential box: Select Save to Fax Box.
Page 421 Administrator Information > > Settings to Use the Printer Making Fax Features Available “Viewing Received Faxes on the Printer's LCD Screen” on page 135 & Making Forwarding Settings to Receive Faxes with Specified Conditions You can make forwarding settings to a destination, an email address, shared folders or another fax machine from a specified sender or at a specified time.
Page 422 Administrator Information > > Settings to Use the Printer Making Fax Features Available 5. Select Save/Forward Destination, and then make settings for a forwarding destination. Select Forward. Select Yes. To print the documents automatically while forwarding them, select Yes and Print instead. Select Destination >...
Page 423 Administrator Information > > Settings to Use the Printer Making Fax Features Available Related Information “Save/Forward Settings” on page 331 & “Running Web Config on a Web Browser” on page 315 & Making Settings for Blocking Junk Faxes You can block junk faxes. 1.
Page 424: Making Basic Operation Settings For The Printer
Administrator Information > > Settings to Use the Printer Making Basic Operation Settings for the Printer Making Save to Computer Setting to Also Print on the Printer to Receive Faxes You can make the setting to print received faxes on the printer as well as save them on a computer. 1.
Page 425 Administrator Information > > Settings to Use the Printer Making Basic Operation Settings for the Printer Note: You can also set up from the printer’s control panel. ❏ Language : Settings > General Settings > Basic Settings > Language ❏ Panel Lock : Settings > General Settings > System Administration > Security Settings > Admin Settings > Lock Setting ❏...
Page 426 Administrator Information > > Settings to Use the Printer Making Basic Operation Settings for the Printer Note: You can also set up from the printer’s control panel. Settings > General Settings > Basic Settings > Sounds 1. Access Web Config and select the Device Management tab > Sound. 2.
Page 427: Problems When Making Settings
Administrator Information > > Settings to Use the Printer Problems when Making Settings Setting the Default Value for Scanning,Copying and Sending Faxes. (User Default Settings) You can set the default value for the functions. You can set the following functions. ❏...
Page 428 Administrator Information > > Settings to Use the Printer Problems when Making Settings Cannot Access Web Config The IP address is not assigned to the printer. A valid IP address may not be assigned to the printer. Configure the IP address using the printer’s control panel.
Page 429: Managing The Printer
> Managing the Printer Introduction of Product Security Features Managing the Printer Introduction of Product Security Features This section introduces the security function of the Epson Devices. Feature name Feature type What to set What to prevent Setup for the...
Page 430: Administrator Settings
When you set the administrator password, you can prevent the users from changing system management settings. You can set and change the administrator password using either Web Config, the printer's control panel, or Epson Device Admin. When using Epson Device Admin, see the Epson Device Admin guide or help.
Page 431 Administrator Information > > Managing the Printer Administrator Settings Controlling the Panel Operation If you set the administrator password and enable the Lock Setting, you can lock the items related to the printer’s system settings so that users cannot change them. Enabling the Lock Setting Enable the Lock Setting for the printer where the password is set.
Page 432 Administrator Information > > Managing the Printer Administrator Settings General Settings menu Panel Lock LCD Brightness Sounds ✓ Sleep Timer Wake from Sleep ✓ Power Off Timer or Power Off Settings ✓ Date/Time Settings ✓ Country/Region ✓ Language ✓ Start-up Screen ✓...
Page 433 MS Network Sharing ✓ Link Speed & Duplex ✓ Redirect HTTP to HTTPS ✓ Disable IPsec/IP Filtering ✓ Disable IEEE802.1X General Settings menu Panel Lock ✓ Web Service Settings ✓ Epson Connect Services General Settings menu Panel Lock ✓ Fax Settings...
Page 434 Administrator Information > > Managing the Printer Administrator Settings General Settings menu Panel Lock ✓ Quick Operation Button ✓ Basic Settings ✓ Send Settings ✓ Receive Settings ✓ Report Settings ✓ Security Settings ✓ Check Fax Connection ✓ Fax Setting Wizard General Settings menu Panel Lock ✓...
Page 435 Administrator Information > > Managing the Printer Administrator Settings General Settings menu Panel Lock ✓ Contacts Manager ✓ Register/Delete *1*4 ✓ Frequent ✓ Print Contacts ✓ View Options ✓ Search Options ✓ Clear Internal Memory Data ✓ Security Settings ✓ Restrictions ✓...
Page 436 Administrator Information > > Managing the Printer Administrator Settings ❏ Presets ❏ Add New ❏ Delete ❏ Rename ❏ Add or remove to Home screen ❏ Changing user settings ❏ Settings > User Settings. Related Information “Lock Setting Items for General Settings Menu” on page 431 &...
Page 437 Administrator Information > > Managing the Printer Administrator Settings ❏ Access to Show Sent History of Scan to Email : Scan > Email > Menu > Show Sent History Control the display of the history of email sending for the scan to mail function. Select On to display the history of email sending.
Page 438: Restricting Available Features
2. Click Add for the number you want to register. Important: When using the printer with the authentication system of Epson or other companies, register the user name of the restriction setting in number 2 to number 10. Application software such as the authentication system uses number one, so that the user name is not displayed on the printer's control panel.
Page 439 Administrator Information > > Managing the Printer Restricting Available Features ❏ Password : Enter a password between 0 and 20 characters long in ASCII (0x20-0x7E). When initializing the password, leave it blank. ❏ Select the check box to enable or disable each function. Select the function that you permit to use.
Page 440: Disabling The External Interface
Administrator Information > > Managing the Printer Disabling the External Interface Related Information “Application for Configuring Printer Operations (Web Config)” on page 315 & Enabling Access Control When enabling access control, only the registered user will be able to use the printer. 1.
Page 441: Monitoring A Remote Printer
Administrator Information > > Managing the Printer Monitoring a Remote Printer 4. Check that the disabled port cannot be used. ❏ Memory Device Confirm that there is no response when connecting a storage device such as USB memory to the external interface USB port.
Page 442 Administrator Information > > Managing the Printer Monitoring a Remote Printer Receiving Email Notifications When Events Occur About Email Notifications This is the notification function that, when events such as printing stop and printer error occur, send the email to the specified address.
Page 443: Backing Up The Settings
Administrator Information > > Managing the Printer Backing Up the Settings Items for Email Notification Items Settings and Explanation Reset Ink Level Notice when the ink is expended. Ink low Notice when the ink is nearing expended. Maintenance box: end of service life Notice when the maintenance box is full.
Page 444: Advanced Security Settings
Administrator Information > Advanced Security Settings 3. Enter a password to encrypt the exported file. You need the password to import the file. Leave this blank if you do not want to encrypt the file. 4. Click Export. Important: If you want to export the printer’s network settings such as the device name and IPv6 address, select Enable to select the individual settings of device and select more items.
Page 445: Security Settings And Prevention Of Danger
For printers that do not have access protection from the outside, it will be possible to read the print job logs that are stored in the printer from the Internet. In order to avoid this risk, Epson printers have a variety of security technologies. Set the printer as necessary according to the environmental conditions that have been built with the customer's environment information.
Page 446: Controlling Using Protocols
Administrator Information > > Advanced Security Settings Controlling Using Protocols Security Feature Settings When setting IPsec/IP filtering or IEEE802.1X, it is recommended that you access Web Config using SSL/TLS to communicate settings information in order to reduce security risks such as tampering or interception. Make sure you configure the administrator password before setting IPsec/IP filtering or IEEE802.1X.
Page 447 Administrator Information > > Advanced Security Settings Controlling Using Protocols Protocol Description LLTD Settings You can enable or disable the LLTD function. When this is enabled, it is displayed on the Windows network map. LLMNR Settings You can enable or disable the LLMNR function. When this is enabled, you can use name resolution without NetBIOS even if you cannot use DNS.
Page 448 Administrator Information > > Advanced Security Settings Controlling Using Protocols Items Setting value and Description Enable WSD Select this to enable adding devices using WSD, and print and scan from the WSD port. Printing Timeout (sec) Enter the communication timeout value for WSD printing between 3 to 3,600 seconds.
Page 449 Administrator Information > > Advanced Security Settings Controlling Using Protocols Items Setting value and Description Allow Non-secure Communication Select Allowed to allow the printer to communicate without any security measures (IPP). Communication Timeout (sec) Enter the timeout value for IPP printing between 0 to 3,600 seconds.
Page 450: Using A Digital Certificate
Administrator Information > > Advanced Security Settings Using a Digital Certificate Items Setting value and Description Algorithm Select an algorithm for an encryption for SNMPv3. Password Enter the password for an encryption for SNMPv3. Enter between 8 and 32 characters in ASCII (0x20-0x7E). If you do not specify this, leave it blank.
Page 451 Administrator Information > > Advanced Security Settings Using a Digital Certificate Related Information “Configuring a CA-signed Certificate” on page 451 & “Updating a Self-signed Certificate” on page 454 & “Configuring a CA Certificate” on page 455 & Configuring a CA-signed Certificate Obtaining a CA-signed Certificate To obtain a CA-signed certificate, create a CSR (Certificate Signing Request) and apply it to certificate authority.
Page 452 Administrator Information > > Advanced Security Settings Using a Digital Certificate Related Information “Application for Configuring Printer Operations (Web Config)” on page 315 & CSR Setting Items Items Settings and Explanation Key Length Select a key length for a CSR. Common Name You can enter between 1 and 128 characters.
Page 453 Administrator Information > > Advanced Security Settings Using a Digital Certificate ❏ A certificate of the PEM/DER format obtained from Web Config ❏ Private Key: Do not configure because the printer contains a private key. ❏ Password: Do not configure. ❏...
Page 454 Administrator Information > > Advanced Security Settings Using a Digital Certificate Deleting a CA-signed Certificate You can delete an imported certificate when the certificate has expired or when an encrypted connection is no longer necessary. Important: If you obtain a certificate using a CSR created from Web Config, you cannot import a deleted certificate again. In this case, create a CSR and obtain a certificate again.
Page 455 Administrator Information > > Advanced Security Settings Using a Digital Certificate Related Information “Application for Configuring Printer Operations (Web Config)” on page 315 & Configuring a CA Certificate When you set the CA Certificate, you can validate the path to the CA certificate of the server that the printer accesses.
Page 456: Ssl/Tls Communication With The Printer
Administrator Information > > Advanced Security Settings SSL/TLS Communication with the Printer SSL/TLS Communication with the Printer When the server certificate is set using SSL/TLS (Secure Sockets Layer/Transport Layer Security) communication to the printer, you can encrypt the communication path between computers. Do this if you want to prevent remote and unauthorized access.
Page 457: Encrypted Communication Using Ipsec/Ip Filtering
Administrator Information > > Advanced Security Settings Encrypted Communication Using IPsec/IP Filtering 4. Click OK. The printer is updated. Related Information “Application for Configuring Printer Operations (Web Config)” on page 315 & “Configuring a CA-signed Certificate” on page 451 & “Updating a Self-signed Certificate”...
Page 458 Administrator Information > > Advanced Security Settings Encrypted Communication Using IPsec/IP Filtering ❏ Access Control Configure a control method for traffic of IP packets. Items Settings and Explanation Permit Access Select this to permit configured IP packets to pass through. Refuse Access Select this to refuse configured IP packets to pass through.
Page 459 Administrator Information > > Advanced Security Settings Encrypted Communication Using IPsec/IP Filtering ❏ IKE Version Select IKEv1 or IKEv2 for IKE Version. Select one of them according to the device that the printer is connected ❏ IKEv1 The following items are displayed when you select IKEv1 for IKE Version. Items Settings and Explanation Authentication Method...
Page 460 Administrator Information > > Advanced Security Settings Encrypted Communication Using IPsec/IP Filtering Items Settings and Explanation Remote Authentication Method To select Certificate, you need to obtain and import a CA-signed certificate in advance. ID Type If you select Pre-Shared Key for Authentication Method, select the type of ID for the device that you want to authenticate.
Page 461 Administrator Information > > Advanced Security Settings Encrypted Communication Using IPsec/IP Filtering ❏ Algorithm Settings It is recommended that you select Any for all settings or select an item other than Any for each setting. If you select Any for some of the settings and select an item other than Any for the other settings, the device may not communicate depending on the other device that you want to authenticate.
Page 462 Administrator Information > > Advanced Security Settings Encrypted Communication Using IPsec/IP Filtering Group Policy Setting Items Items Settings and Explanation Enable this Group Policy You can enable or disable a group policy. Access Control Configure a control method for traffic of IP packets. Items Settings and Explanation Permit Access...
Page 463 Administrator Information > > Advanced Security Settings Encrypted Communication Using IPsec/IP Filtering ❏ Local Port If you select Port Number for Method of Choosing Port and if you select TCP or UDP for Transport Protocol, enter port numbers to control receiving packets, separating them with commas. You can enter 10 port numbers at the maximum.
Page 464 Administrator Information > > Advanced Security Settings Encrypted Communication Using IPsec/IP Filtering ❏ IKEv2 The following items are displayed when you select IKEv2 for IKE Version. Items Settings and Explanation Local Authentication Method If you select IPsec for Access Control, select an option. Used certificate is common with a default policy.
Page 465 Administrator Information > > Advanced Security Settings Encrypted Communication Using IPsec/IP Filtering Items Settings and Explanation Transport Mode If you only use the printer on the same LAN, select this. IP packets of layer 4 or later are encrypted. Tunnel Mode If you use the printer on the Internet-capable network such as IPsec-VPN, select this option.
Page 466 Admin, a printer driver and the a scanner driver SNMP Any port Acquiring and configuring of MIB from applications such as Epson Device Admin, the Epson printer driver and the Epson scanner driver Any port Forwarding LPR data RAW (Port9100) 9100...
Page 467 HTTP(S) server (forwarding data of Web Config and WSD) HTTPS (Local) Any port HTTP (Remote) Any port HTTP(S) client (communicating between Epson Connect, firmware HTTPS (Remote) Any port updating and root certificate updating) Configuration Examples of IPsec/IP Filtering Receiving IPsec packets only This example is to configure a default policy only.
Page 468 Administrator Information > > Advanced Security Settings Encrypted Communication Using IPsec/IP Filtering ❏ Authentication Method: Pre-Shared Key ❏ Pre-Shared Key: Enter up to 127 characters. Group Policy: Do not configure. Receiving printing data and printer settings This example allows communications of printing data and printer configuration from specified services. Default Policy: ❏...
Page 469: Connecting The Printer To An Ieee802.1X Network
Administrator Information > > Advanced Security Settings Connecting the Printer to an IEEE802.1X Network 2. Import the certificate in Client Certificate. If you have already imported a certificate published by a Certification Authority, you can copy the certificate and use it in IPsec/IP Filtering. To copy, select the certificate from Copy From, and then click Copy. Related Information “Application for Configuring Printer Operations (Web Config)”...
Page 470 Administrator Information > > Advanced Security Settings Connecting the Printer to an IEEE802.1X Network Items Settings and Explanation EAP Type Select an option for an authentication method between the printer and a RADIUS server. EAP-TLS You need to obtain and import a CA-signed certificate. PEAP-TLS EAP-TTLS You need to configure a password.
Page 471 Administrator Information > > Advanced Security Settings Connecting the Printer to an IEEE802.1X Network Related Information “Application for Configuring Printer Operations (Web Config)” on page 315 & “Configuring a CA-signed Certificate” on page 451 & “Configuring a CA Certificate” on page 455 &...
Page 472: Solving Problems For Advanced Security
Administrator Information > > Advanced Security Settings Solving Problems for Advanced Security Solving Problems for Advanced Security Restoring the Security Settings When you establish a highly secure environment such as IPsec/IP Filtering or IEEE802.1X, you may not be able to communicate with devices because of incorrect settings or trouble with the device or server.
Page 473 Administrator Information > > Advanced Security Settings Solving Problems for Advanced Security Security Methods Algorithms IKE encryption algorithm AES-CBC-128, AES-CBC-192, AES-CBC-256, AES-GCM-128*, AES-GCM-192*, AES-GCM-256*, 3DES IKE authentication algorithm SHA-1, SHA-256, SHA-384, SHA-512, MD5 IKE key exchange algorithm DH Group1, DH Group2, DH Group5, DH Group14, DH Group15, DH Group16, DH Group17, DH Group18, DH Group19, DH Group20, DH Group21, DH Group22, DH Group23, DH Group24, DH Group25, DH Group26, DH Group27*, DH Group28*, DH Group29*, DH Group30*...
Page 474 Administrator Information > > Advanced Security Settings Solving Problems for Advanced Security Cannot Create the Secure IPP Printing Port The correct certificate is not specified as the server certificate for SSL/TLS communication. If the specified certificate is not correct, creating a port may fail. Make sure you are using the correct certificate. The CA certificate is not imported to the computer accessing the printer.
Page 475 Administrator Information > > Advanced Security Settings Solving Problems for Advanced Security CA-signed Certificate is more than 5KB. You cannot import a CA-signed Certificate that is more than 5KB. The password for importing the certificate is incorrect. Enter the correct password. If you forget the password, you cannot import the certificate. Re-obtain the CA-signed Certificate.
Page 476 Administrator Information > > Advanced Security Settings Solving Problems for Advanced Security Warning Relating to a Digital Certificate Appears Messages Cause/What to do Enter a Server Certificate. Cause: You have not selected a file to import. What to do: Select a file and click Import. CA Certificate 1 is not entered.
Page 477 Administrator Information > > Advanced Security Settings Solving Problems for Advanced Security Messages Cause/What to do Cannot use the Server Certificates that Cause: include more than three CA The certificate file in PKCS#12 format contains more than 3 CA certificates. certificates.
Page 478: Using Epson Open Platform
You can acquire the logs of each device and user in cooperation with the server, and configure restrictions on the device and functions that can be used for each user and group. It can be used with Epson Print Admin (Epson Authentication System) or a third-party authentication system.
Page 479: Where To Get Help
Contacting Epson Support........
Page 480: Technical Support Web Site
Depending on the product, the dial list data for fax and/or network settings may be stored in the product’s memory. Due to breakdown or repair of a product, data and/or settings may be lost. Epson shall not be responsible for the loss of any data, for backing up or recovering data and/or settings even during a warranty period.
Page 481: Help For Users In Thailand
Where to Get Help > > Contacting Epson Support Help for Users in Vietnam World Wide Web http://www.epson.com.sg Information on product specifications, drivers for download, Frequently Asked Questions (FAQ), Sales Enquiries, and Technical Support via e-mail are available. Epson HelpDesk...
Page 482: Help For Users In Indonesia
Where to Get Help > > Contacting Epson Support Help for Users in Indonesia Help for Users in Indonesia Contacts for information, support, and services are: World Wide Web http://www.epson.co.id ❏ Information on product specifications, drivers for download ❏ Frequently Asked Questions (FAQ), Sales Enquiries, questions through e-mail...
Page 483 Where to Get Help > > Contacting Epson Support Help for Users in Indonesia Province Company Name Address Phone E-mail MEDAN Epson Service Jl. Bambu 2 Komplek Graha Niaga 061- 42066090 / 42066091 Center Medan Nomor A-4, Medan - SUMUT mdn-technical@epson-indonesia.co.id...
Page 484: Help For Users In Malaysia
Where to Get Help > > Contacting Epson Support Help for Users in Malaysia Province Company Name Address Phone E-mail PURWOKERTO EPSON SALES AND Jl. Jendral Sudirman No. 4 Kranji 0281- 6512213 SERVICE Purwokerto Purwokerto - JAWA TENGAH pwt-admin@epson-indonesia.co.id pwt-technical@epson-indonesia.co.id...
Page 485: Help For Users In India
Accessible 9am to 6pm, Monday through Saturday (Except public holidays) Help for Users in the Philippines To obtain technical support as well as other after sales services, users are welcome to contact the Epson Philippines Corporation at the telephone, fax numbers and e-mail address below: World Wide Web http://www.epson.com.ph...
Page 486 Where to Get Help > > Contacting Epson Support Help for Users in the Philippines Epson Philippines Customer Care Toll Free: (PLDT) 1-800-1069-37766 Toll Free: (Digital) 1-800-3-0037766 Metro Manila: (632) 8441 9030 Web Site: https://www.epson.com.ph/contact E-mail: customercare@epc.epson.com.ph Accessible 9am to 6pm, Monday through Saturday (Except public holidays) Our Customer Care team can help you with the following over the phone: ❏...

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