Customer Support; Matrox Web; Technical Support; Information We Need - Matrox QuadHead2Go Q185 User Manual

Customer support

Matrox web

Our web site has product literature, press releases, technical material, a sales office list, trade show
information, and other relevant material. Visit the Matrox Graphics web site at
www.matrox.com/graphics.

Technical support

Matrox values your business and offers professional support for your Matrox product. If you have a
problem, we recommend you follow the procedure below for the quickest results.
1 Contact your integrator – This is usually the quickest and most effective method of
technical assistance. Your integrator is familiar with your complete system. In the case of
hardware warranty assistance, the product must be returned to the integrator, who will
return it to Matrox.
If your Matrox product was provided by your computer manufacturer, contact this
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manufacturer. For contact information, see your computer documentation or contact
the vendor.
Direct Matrox technical support – If you still can't resolve a problem (and your Matrox
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product wasn't provided by your computer manufacturer), you can get technical
assistance by contacting Matrox technical support at dwcsupport@matrox.com.

Information we need

Please give a complete description of the problem, and include:
Matrox product serial number, model number, revision number, and firmware version.

 For Matrox cards – driver type and version, and memory address at which the Matrox
card is installed.
Computer brand and model name.

 Monitor brand and model name.
Operating system, version, and service pack.

 Brand and model of any other cards and devices installed on your system.
Matrox QuadHead2Go Series – User Guide 46