Solving Problems; Hints To Solving Problems; Checking The Status Of The Printer; Checking The Error Message - Epson SureColor SC-T7700D Administrator's Manual

Administrator's Guide

Solving Problems

Hints to Solving Problems

❏ Checking the error message
When trouble has occurred, first check whether there are any messages on the printer's control panel or driver
screen. If you have the notification email set when the events occur, you can promptly learn the status.
❏ Network connection report
Diagnose the network and the printer status, and then print the result.
You can find the diagnosed error from the printer side.
❏ Checking the communication status
Check the communication status of server computer or client computer by using the command such as ping
and ipconfig.
❏ Connection test
For checking the connection between the printer to the mail server, perform the connection test from the
printer. Also, check the connection from the client computer to the server to check the communication status.
❏ Initializing the settings
If the settings and communication status show no problem, the problems may be solved by disabling or
initializing the network settings of the printer, and then setting up again.

Checking the Status of the Printer

To identify the cause of trouble, check the status of the printer and network.

Checking the Error Message

Checking the Error Message from Email Notification
When setting the email notification, check that the error message is sent from the printer.
If instructions for handling the problem are in the email notification, please follow them.
Related Information
"Receiving Email Notifications When Events Occur" on page 50
&
Checking Messages on the LCD Screen
If an error message is displayed on the LCD screen, follow the on-screen instructions or the solutions below to
solve the problem.
Solving Problems
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