Troubleshooting - ZKTeco SilkID F21-ID Installation Manual

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Troubleshooting

1. Fingerprint can not be read or it takes too long.

Check whether a nger or ngerprint sensor is stained with sweat, water, or dust

Retry after wiping o nger and ngerprint sensor with dry paper tissue or a mildly
wet cloth.

If a ngerprint is too dry, blow on the nger and retry.
2. Fingerprint is veri ed but authorization keeps failing.

Check whether the user is restricted by group or time zone.

Check with administrator whether the enrolled ngerprint has been deleted from the
device for some reason.
3. Authorized but door does not open.

Check whether the lock open duration is set to appropriate time, which opens the lock.

Check whether anti-passback mode is in use. In anti-passback mode, only the person
who has entered through that door can exit.
4. Why device display system broken and the alarm is ringing.

Check whether the device and back plate are securely connected to each other. If not,
a tamper switch is activated which triggers the alarm and keeps it ringing.
5. How to set ProCapture used as ngerprint reader on inBio access controller.

Reeference the Wiegand Output Connection on page 17.

Enroll personnel s PIN in inBio panel as a card
2.4 Inch TFT Time Attendance & Access Control Terminal INSTALLATION GUIDE
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