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Fargo HDP100 User Manual

High definition card printer/encoder
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HDP100 High Definition Card
Printer/Encoder User Guide (Rev.
Beta); Sections 1 to 3 (modified)
 Armstrong 1x (single-Side)
 Armstrong 2x (dual-Side)
 Armstrong 1x L (single-side + lamination)
 Armstrong 2x L (single-side + lamination)
 Armstrong 2x L (dual-side + lamination)
User Guide Part Number: L000950

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  • Page 1 HDP100 High Definition Card Printer/Encoder User Guide (Rev. Beta); Sections 1 to 3 (modified)  Armstrong 1x (single-Side)  Armstrong 2x (dual-Side)  Armstrong 1x L (single-side + lamination)  Armstrong 2x L (single-side + lamination)  Armstrong 2x L (dual-side + lamination)
  • Page 2 RESTRICTED USE ONLY Fargo Electronics, Inc. HDP100 High Definition Card Printer/Encoder User Guide (Rev. Beta), property of Fargo Electronics, Incorporated Copyright  2006 by Fargo Electronics, Incorporated. All rights reserved. Printed in the United States of America. Exclusive permission is granted to authorized resellers of Fargo products to reproduce and distribute this copyrighted document to authorized Fargo customers.

  • Page 3: Table Of Contents

    Resolving a Card Not Fed Error (Cards will not feed off the Hopper)__________________________31 Resolving a Card Jam Error __________________________________________________________32 Resolving a Card Jam (Encoder) Error__________________________________________________33 Resolving a Card Jam (Flipper) Error___________________________________________________34 Resolving a Card Jam (Laminator) Error ________________________________________________36 HDP100 High Definition Card Printer/Encoder User Guide (Rev. Beta)
  • Page 4 Reviewing the Color/Resin YMCK Self-Test ____________________________________________78 Reviewing the Color Bars YMC Self-Test _______________________________________________78 Reviewing the Card Count Self-Test ___________________________________________________79 Reviewing the Magnetic Test option ___________________________________________________79 Reviewing the Lamination Color/Resin YMCK+L Self-Test ________________________________80 HDP100 High Definition Card Printer/Encoder User Guide (Rev. Beta)

  • Page 5: Section 1: Printer Overview

    Section 1: Printer Overview How to use the guide The HDP100 High Definition Card Printer/Encoder User Guide (Rev. 1.0) is designed to provide installers and technicians with quick, efficient lookup of related procedures, components and terms. The Guide can be used effectively either in soft or hard copy, depending on the preference of the installer or technician.

  • Page 6: Safety Messages (Review Carefully)

     To prevent equipment or media damage, take jewelry off of fingers and hands, as well as thoroughly clean hands to remove oil and debris before working on the Printer. HDP100 High Definition Card Printer/Encoder User Guide (Rev. Beta)

  • Page 7: Hdp100 Overview

    Fargo Electronics, Inc. HDP100 Overview Reviewing the HDP100 Block Diagram The HDP100 Block Diagram will be created and added to this service document at a future date. Should consider breaking Printer and flipper into separate block diagrams. Card Input Ribbon Panel Sensor...

  • Page 8: Reviewing The Hdp100 Sequence Of Operations

    All stop. (Note: The Film Ribbon Encoder is active during this step.) The Headlift Motor engages, moving the Printhead down until Headlift Sensor is activated. All stop. Continued on the next page HDP100 High Definition Card Printer/Encoder User Guide (Rev. Beta)
  • Page 9 The Headlift Motor engages, moving the Printhead up until the Headlift Sensor is activated. All stop. Repeat Steps 9 to 14 for the appropriate number of color/heat seal panels. Continued on the next page HDP100 High Definition Card Printer/Encoder User Guide (Rev. Beta)
  • Page 10 Card Position Sensor). All stop. The Heater is maintained at a set temperature by the RTD when the Printer is ON. The cooling fan is ON when the Printhead is ON or hot. HDP100 High Definition Card Printer/Encoder User Guide (Rev. Beta)

  • Page 11: Reviewing The Hdp100 Boot Up Sequence

    The Transfer Ribbon reverses for one panel onto supply (reverses until the Print Film Sensor senses 1 mark on the Film). The Transfer Ribbon reverses for one panel onto supply (reverses until the Print Film Sensor senses 1 mark on the Film). HDP100 High Definition Card Printer/Encoder User Guide (Rev. Beta)

  • Page 12: Reviewing The Lamination Module Sequence Of Operations

    The Card Feed Motor activates to center the card on the Platen Roller. The Transfer Roller Lift Motor cycles until the Transfer Roller Lift Sensor detects state change. Continued on the next page HDP100 High Definition Card Printer/Encoder User Guide (Rev. Beta)
  • Page 13 The Flipper Table Clutch engages. The Flipper Table Motor activates until the Flipper Table is homed. The Flipper Table Clutch disengages. Repeat Steps 2 through 7. The card is fed out of the Printer. HDP100 High Definition Card Printer/Encoder User Guide (Rev. Beta)

  • Page 14: Reviewing The Lamination Module Boot Up Sequence

    The Lamination Ribbon Motor activates to determine the presence of a roll of lamination. The Lamination Flipper table homes itself. The Card Sensor checks for the presence of a card and ejects it if found. HDP100 High Definition Card Printer/Encoder User Guide (Rev. Beta)

  • Page 15: Section 2: Specifications

     To prevent equipment or media damage, take jewelry off of fingers and hands, as well as thoroughly clean hands to remove oil and debris before working on the Printer. HDP100 High Definition Card Printer/Encoder User Guide (Rev. Beta)

  • Page 16: Introduction

    HDP100-LC (Single- CR-80 Optional Included Sided Card (100 per Printer/Encoder) Cartridge) HDP100 (Dual-Sided CR-80 Optional Optional Card (100 per Printer/Encoder) Cartridge) HDP100-LC (Dual- CR-80 Optional Included Sided Card (100 per Printer/Encoder) Cartridge) HDP100 High Definition Card Printer/Encoder User Guide (Rev. Beta)

  • Page 17: Reviewing The Hdp100 Package

    Unpacking Instructions and Training Video CD  Software Installation CD (includes Printer Driver)  Cleaning Roller  One (1) power supply with Printer; one (1) power supply with Laminator Reviewing the HDP100 (front) HDP100 High Definition Card Printer/Encoder User Guide (Rev. Beta)

  • Page 18: Reviewing The Hdp100 Card Printer

    RESTRICTED USE ONLY Fargo Electronics, Inc. Reviewing the HDP100 Card Printer Display - HDP100 Printer with attached Output Hopper HDP100 High Definition Card Printer/Encoder User Guide (Rev. Beta)

  • Page 19: Regulatory Compliances, Agency Listings And Fcc Rules

    The Card Printer complies with the requirements in Part 15 of the FCC rules for a Class A digital device. The Card Printer is listed under UL IEC 60950-1 (2001) INFORMATION TECHNOLOGY EQUIPMENT. File Number: E145118 HDP100 High Definition Card Printer/Encoder User Guide (Rev. Beta)

  • Page 20: Agency Listings

    Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense. Reference Safety Messages in this document. HDP100 High Definition Card Printer/Encoder User Guide (Rev. Beta)

  • Page 21: Technical Specifications

     Sizes CR-80: This selection is the default form size for the HDP100. This will print a 3.375 in. L x 2.125 in. W (85.6mm L x 54mm W) image including a .04 over-bleed on each of the 4 sides.
  • Page 22  CR100, 30 UC3 cardstock (No-Co and Hi-Co)  Dimensions HDP100: 15” H x 26.1” W x 14” D/381mm H x 663mm W x 356mmD  HDP100-LC: 15” H x 34.75” W x 14” D/381mm H x 883mm W x 356mmD ...
  • Page 23 To maximize printed card quality and durability, Printhead life and Printer/Encoder reliability, use only Fargo Certified Supplies, Fargo warranties are void, where not prohibited by law, when non-Fargo Certified Supplies are used. HDP Film Options  Clear, 1,250 prints ...
  • Page 24 PolyGuard Overlaminate, 1.0 mil thick, 125 prints  Power Supply 80W for HDP100  160W (two 80W bricks) for the HDP100-LC Print Area Over-the-edge on all accepted standard card sizes. Printing Method HDP™ Dye-Sublimation/Resin Thermal Transfer HDP100 High Definition Card Printer/Encoder User Guide (Rev. Beta)
  • Page 25 PC to process the image.  Process time is dependent on the size of the file, the CPU, amount of RAM and the amount of available resources at the time of the print. HDP100 High Definition Card Printer/Encoder User Guide (Rev. Beta)
  • Page 26 Printer: One year; optional Extended Warranty Program (U.S. only)  Printhead: Lifetime; unlimited pass with Fargo-certified Cards  Weight HDP100: 16 lbs.  HDP100 + Flipper Module 22 lbs.  LC Module: 36 lbs. HDP100 High Definition Card Printer/Encoder User Guide (Rev. Beta)

  • Page 27: Functional Specifications

    InTM. This produces the image in the surface of the card. HDP100 High Definition Card Printer/Encoder User Guide (Rev. Beta)

  • Page 28: Printer Components: Resin Thermal Transfer To Usb Interface Port

    Softkey Buttons Current function is displayed above the button and will change depending upon the Printer's mode of operation. HDP100 High Definition Card Printer/Encoder User Guide (Rev. Beta)
  • Page 29 Automatically cleans cards for higher print quality. (Note: Replace Roller this Roller after every 1000+ cards or as needed.) Power Port Connect to the included power supply. USB Interface Connect to the Windows PC USB cable. Port HDP100 High Definition Card Printer/Encoder User Guide (Rev. Beta)

  • Page 30: Printer Components: Lcd And Softkey Control Pad

    Use these buttons to scroll through help text, to navigate through the Printer's menus and to adjust certain Printer settings. LCD Display The Printer's LCD Display will change according to the Printer's current mode of operation. HDP100 High Definition Card Printer/Encoder User Guide (Rev. Beta)
  • Page 31 Printer will always display the MENU option above the center softkey button. Press this button to access the Printer's menu options. (Note: The MENU option is available only in the READY / PRINTER OPEN screens.) HDP100 High Definition Card Printer/Encoder User Guide (Rev. Beta)
  • Page 32 This Cancel All function will cancel all print jobs in the Printer and will completely reset the Printer. In this case, be sure to cancel the print jobs from the PC before pressing YES. HDP100 High Definition Card Printer/Encoder User Guide (Rev. Beta)
  • Page 33  Solid GREEN: Indicates the Printer is powered ON and ready for operation.  Flashing GREEN: Indicates a Printer ERROR or ATTENTION condition. Refer to the Printer's LCD Display for information. HDP100 High Definition Card Printer/Encoder User Guide (Rev. Beta)
  • Page 34 In this case, the LCD will display Message on the first line and a brief description of the condition on the following lines.)  Like error messages, help text explaining the particular condition can also be accessed by pressing the Help button. HDP100 High Definition Card Printer/Encoder User Guide (Rev. Beta)

  • Page 35: Printer Components: Print Ribbons

    Ribbon Panels found on each Ribbon. This letter code is as follows: = Dye-Sublimation Yellow Panel = Dye-Sublimation Magenta Panel = Dye-Sublimation Cyan Panel = Resin Black Panel = Heat Seal Panel HDP100 High Definition Card Printer/Encoder User Guide (Rev. Beta)

  • Page 36: Printer Components: Blank Cards

    UltraCard stock has a PVC core and offers medium card durability.  Recommended: UltraCard III stock has a 40% polyester core and offers high durability. Both types of UltraCards produce printed images with a glossy, photo- quality finish. HDP100 High Definition Card Printer/Encoder User Guide (Rev. Beta)

  • Page 37: Printer Components: Card Input And Output Hoppers

    This Hopper stores the cards after they are printed.) Shown in the lower left. Reject hopper functionality when connected to the Flipper Module. The storage is available on output tray or the Lamination Module. Reject Hopper Shown in the upper left. HDP100 High Definition Card Printer/Encoder User Guide (Rev. Beta)

  • Page 38: Printer Unit: Reviewing The Card Lamination Module

    Select Printer models support the attachment of an optional Card Lamination Module. This Module can be ordered pre-installed on your Printer from the factory or can be ordered separately as a field upgradeable Module. HDP100 High Definition Card Printer/Encoder User Guide (Rev. Beta)

  • Page 39: Printer Components: Transfer Roller

    Disconnect the Printer's power supply. (Technician Note: The Printer’s power supply serve to reset the Transfer Roller to its default temperature. The temperature setting within the Printer Driver, however, will stay the same until it is changed.) HDP100 High Definition Card Printer/Encoder User Guide (Rev. Beta)

  • Page 40: Reviewing The Overlaminates

    To maximize Printer life, reliability, printed card quality and durability, you must use only Fargo Certified Supplies. For this reason, the Fargo warranty is void, where not prohibited by law, if you use non-Fargo Certified Supplies. To order additional materials, please contact the authorized reseller.

  • Page 41: Reviewing The Cr-80 Patch Size

    (Note: Custom holographic-type overlaminates are also available with specific designs, patterns, logos and security features.) Please contact the authorized reseller for more information about custom Overlaminates.. HDP100 High Definition Card Printer/Encoder User Guide (Rev. Beta)

  • Page 42: Section 3: General Troubleshooting

    To maximize Printer life, reliability, printed card quality and durability, you must use only Fargo Certified Supplies. For this reason, your Fargo warranty is void, where not prohibited by law, if you use non-Fargo Certified Supplies. To order additional materials, please contact your authorized reseller.

  • Page 43: Troubleshooting Lcd Messages

    CARD JAM: A card is jammed in the Clear the jam. See Resolving a SMART smart card encoding area Card Jam (Encoder) Error. of the Printer. Continued on the next page HDP100 High Definition Card Printer/Encoder User Guide (Rev. Beta)
  • Page 44 This card has been ejected; has detected a card however, it may contain encoded already in the Printer and data and therefore should be is ejecting it. disposed of properly. Continued on the next page HDP100 High Definition Card Printer/Encoder User Guide (Rev. Beta)
  • Page 45 The HDP Film is not If this appears as an error, see installed properly or Film Errors Resolving a Film has run out, jammed, Error. broken or been damaged. Continued on the next page HDP100 High Definition Card Printer/Encoder User Guide (Rev. Beta)
  • Page 46 No action required. Hopper is ON. Indicates that the Right No action required. Hopper is OFF. [H2] Indicates that the Right No action required. Hopper is ON. Continued on the next page HDP100 High Definition Card Printer/Encoder User Guide (Rev. Beta)
  • Page 47 Press CANCEL to abort this print job and then resend the job. The Feed Module is out Resolving the Communication of sequence with the Errors. Transfer section. Continued on the next page HDP100 High Definition Card Printer/Encoder User Guide (Rev. Beta)
  • Page 48 If this temperature. problem persists, call for technical assistance. See Resolving LAM Heater Times Out Error. LAM HEATER OFF Resolving LAM Heater Times Error. Continued on the next page HDP100 High Definition Card Printer/Encoder User Guide (Rev. Beta)
  • Page 49 A problem has been If this problem persists, call for STARTUP ERROR detected in the MAG technical assistance. See encoding section of the Magnetic Encoding Errors. Printer during start-up. Continued on the next page HDP100 High Definition Card Printer/Encoder User Guide (Rev. Beta)
  • Page 50 No Prox Encoder You are trying to send Resolving a No Prox Card encoding data, but the Encoder Error. Printer is not configured with this Encoder type. Continued on the next page HDP100 High Definition Card Printer/Encoder User Guide (Rev. Beta)
  • Page 51 Ribbon Miscue The print Ribbon is either Replace the Ribbon or damaged or the Printer is recalibrate. Press RESUME to not calibrated. continue or CANCEL to abort. Continued on the next page HDP100 High Definition Card Printer/Encoder User Guide (Rev. Beta)
  • Page 52 Self Test Fault Self-test job could not be Reset the Printer and try again. If initiated. this problem persists, call for technical assistance. See Printing a Test Image. Continued on the next page HDP100 High Definition Card Printer/Encoder User Guide (Rev. Beta)
  • Page 53 Resolving an Unable to Feed Card Error. UNSPECIFIED Unspecified system error If this problem persists, call for ERROR detected by the Printer technical assistance. See Firmware. Resolving the Communication Errors. Continued on the next page HDP100 High Definition Card Printer/Encoder User Guide (Rev. Beta)
  • Page 54 Check the Printhead alignment. See notch towards the front of Setting the Printhead the Printer. Resistance procedure. Verify the density is set within specification (67- 69). Continued on the next page HDP100 High Definition Card Printer/Encoder User Guide (Rev. Beta)

  • Page 55: General Troubleshooting Guide

    Increase the transfer temperature. See the Adjusting the Transfer Temperature procedure.  Increase the transfer dwell time. See the Adjusting the Transfer Dwell Time and Temperature procedure. Continued on the next page HDP100 High Definition Card Printer/Encoder User Guide (Rev. Beta)
  • Page 56 Series Printhead Assembly (D860004) procedure. Lamination Check the clearance of the Lamination Cover (840260-01) with Assembly sticking the Transfer Roller (D880146). open Check orientation of the Headlift Cam (762452). Continued on the next page HDP100 High Definition Card Printer/Encoder User Guide (Rev. Beta)
  • Page 57 Use the multi-meter to check for proper Ribbon Sensor voltage. See the Reviewing the Sensor Locations and Voltages section. Check to see if the Ribbon drive DC Motors (D840980) are rotating in the correct direction. Continued on the next page HDP100 High Definition Card Printer/Encoder User Guide (Rev. Beta)
  • Page 58 In the diagnostic mode of the LCD, check the Platen Roller Ribbon and film but (D860022) to verify that it is spinning clockwise when pressing will not print FORWARD. If the Motor is spinning counter-clockwise, replace the Stepper Motor Cable (D860120). HDP100 High Definition Card Printer/Encoder User Guide (Rev. Beta)
  • Page 59 Motor (E000062) and the circuit Board (A000300) J32. Ribbon Sticking to Increase the Ribbon Tension. See the Adjusting the Ribbon the Film Tension procedure. Continued on the next page HDP100 High Definition Card Printer/Encoder User Guide (Rev. Beta)

  • Page 60: Magnetic And E-Card Troubleshooting Guide

    (F000111) is snug prior to installing the tensioner. Verify correct tension of the belt (F000111). Belt should have approximately 1/8 deflection at the center point between pulleys HDP100 High Definition Card Printer/Encoder User Guide (Rev. Beta)
  • Page 61 Inspect all gears on the input hopper drive train for damaged teeth  With cleaning Roller removed, verify all gears roll smoothly and do not bind.  Check that all gears are free from wires. Continued on the next page HDP100 High Definition Card Printer/Encoder User Guide (Rev. Beta)
  • Page 62 Pin 2 Ground, Pin 3 +12 Volts, Pin 4 +5 Volts). E - Card application Verify that the serial cable is connected to the appropriate cannot find component component and communication port Verify the correct RS232 cable is being used HDP100 High Definition Card Printer/Encoder User Guide (Rev. Beta)

  • Page 63: Communications Errors

    Verify the Flipper Table Module Assembly is functioning properly by printing out cards in a test run. d. If you are experiencing problems, see Resolving the No Flipper Table Module problem. HDP100 High Definition Card Printer/Encoder User Guide (Rev. Beta)
  • Page 64 Defragmenter found in the Accessories folder of the Start Menu.  Use a disk cleanup utility (such as Disk Cleanup found in the System Tools folder of the Start menu) or use a third party application. HDP100 High Definition Card Printer/Encoder User Guide (Rev. Beta)

  • Page 65: Card Feeding Errors

    Sensor 11 seconds after the initiation of a print job causing the Printer to produce an error  LCD Error Display: Unable to Feed  Driver Monitor Error Display: Unable to Feed Card HDP100 High Definition Card Printer/Encoder User Guide (Rev. Beta)
  • Page 66 Press the Card Hopper Load Lever down until the Card Tray locks into place. c. Using the Fargo Diagnostic utility, send a test print to the Printer. See the Card tab (Diagnostic button) in the Printer Driver. d. Gently touch the Card Hopper Feed Roller to verify that it is turning e.
  • Page 67 Ensure that the Card Hopper Feed Motor power cable is securely connected to the Card Hopper Feed Motor. d. Use the Fargo Diagnostic utility to send a test print to the Printer. See the Card tab (Diagnostic button) in the Printer Driver.

  • Page 68: Resolving A Card Not Fed Error (Two (2) Or More Card Feed At The Same Time)

    Printer Error State: Card is not being detected by card TOF Sensor 11 sec after the initiation of a print job causing the Printer to produce an error  LCD Error Display: Multiple Feed  Driver Monitor Error Display: Unable to Feed Card HDP100 High Definition Card Printer/Encoder User Guide (Rev. Beta)
  • Page 69 The blocked Sensor should read +4.99 vdc.  The open Sensor should read +1.5 vdc. c. If the Card Feed TOF Sensor does not read properly, replace the Sensor. Clean the Card Feed Roller. HDP100 High Definition Card Printer/Encoder User Guide (Rev. Beta)

  • Page 70: Resolving A Card Hopper Empty Error

    Printer Error State: Reload the Card Hopper and press the Resume button, located on the Printer’s LCD display to continue printing.  LCD Error Display: Card Hopper Empty  Driver Monitor Error Display: Card Hopper Empty HDP100 High Definition Card Printer/Encoder User Guide (Rev. Beta)

  • Page 71: Resolving A Card Output Hopper Full

    Printer Error State: Remove the cards and press the Resume button, located on the Printer’s LCD display to continue printing.  LCD Error Display: Card Output Hopper Full  Driver Monitor Error Display: Card Output Hopper Full HDP100 High Definition Card Printer/Encoder User Guide (Rev. Beta)

  • Page 72: Resolving A Card Not Fed Error (Cards Will Not Feed Off The Hopper)

    Sensor 11 seconds after the initiation of a print job causing the Printer to produce an error  LCD Error Display: Card Not Fed  Driver Monitor Error Display: Unable to Feed Card HDP100 High Definition Card Printer/Encoder User Guide (Rev. Beta)

  • Page 73: Resolving A Card Jam Error

    Review the following information.  Symptom: Card is jammed.  Printer Error State: Card TOF Sensor is detecting no card motion.  LCD Error Display: Card Jam  Driver Monitor Error Display: Card Jam HDP100 High Definition Card Printer/Encoder User Guide (Rev. Beta)

  • Page 74: Resolving A Card Jam (Encoder) Error

    Symptom: A card has become jammed in the Printer’s Encoding station.  Printer Error State: A card has become jammed in the Printer’s Encoding station.  LCD Error Display: Card Jam (Encoder)  Driver Monitor Error Display: Card Jam (Encoder) HDP100 High Definition Card Printer/Encoder User Guide (Rev. Beta)

  • Page 75: Resolving A Card Jam (Flipper) Error

    Symptom: A card has become jammed in the Printer’s Flipper Table.  Printer Error State: A card has become jammed in the Printer’s Flipper Table.  LCD Error Display: Card Jam (Flipper)  Driver Monitor Error Display: Card Jam (Flipper) HDP100 High Definition Card Printer/Encoder User Guide (Rev. Beta)
  • Page 76 Close the Printer’s Flipper Table Module. d. Press the Resume button on the Printer’s Top Cover to continue printing. e. To cancel the printing, press the Cancel Print button from the Driver’s display dialog. HDP100 High Definition Card Printer/Encoder User Guide (Rev. Beta)

  • Page 77: Resolving A Card Jam (Laminator) Error

    Inspect the card and determine if the Lamination is centered on the card. b. If the Lamination is hanging off the leading or trailing edge of the card, see the Resolving the Laminator (General Error). HDP100 High Definition Card Printer/Encoder User Guide (Rev. Beta)
  • Page 78 If blocked, the voltage should read 4.9 to 5.5 VDC.  If unblocked, the Sensor should read 0.15 to 0.18 VDC. d. If the voltages do not read correctly, replace the Sensor. HDP100 High Definition Card Printer/Encoder User Guide (Rev. Beta)

  • Page 79: Resolving A Card Eject Error

    Symptom: The Printer is unable to eject the card.  Printer Error State: The Printer is unable to eject the card.  LCD Error Display: EJECTING CARD  Driver Monitor Error Display: Card Eject HDP100 High Definition Card Printer/Encoder User Guide (Rev. Beta)

  • Page 80: Resolving A No Flipper Table Module Error

    Symptom: The Flipper Table Module Assembly is not functioning.  Printer Error State: The Printer is unable to communicate with the Flipper Module.  LCD Error Display: No Flip Module  Driver Monitor Error Display: No Flipper HDP100 High Definition Card Printer/Encoder User Guide (Rev. Beta)

  • Page 81: Resolving A Flipper Jam Error

    Symptom: The Flipper Table Module is jamming.  Printer Error State: The Flipper Table has jammed while either aligning itself or flipping a card.  LCD Error Display: Flipper Jam  Driver Monitor Error Display: Flipper Jam HDP100 High Definition Card Printer/Encoder User Guide (Rev. Beta)
  • Page 82 Close the Printer’s Flipper Table Module. d. Press the Resume button on the Printer’s Top Cover to continue printing. e. To cancel the printing, press the Cancel Print button from the Driver’s display dialog. HDP100 High Definition Card Printer/Encoder User Guide (Rev. Beta)

  • Page 83: Magnetic Encoding Errors

    Symptom: The Printer is unable to verify encoded data.  Printer Error State: The Printer is unable to verify encoded data.  LCD Error Display: Mag Verify Error  Driver Monitor Error Display: Magnetic Verify HDP100 High Definition Card Printer/Encoder User Guide (Rev. Beta)
  • Page 84 Parts Replacement Section.) If data is being written to the Magnetic Stripe, the Magnetic Offset may need to be adjusted. See the Setting the Magnetic TOF procedure. HDP100 High Definition Card Printer/Encoder User Guide (Rev. Beta)
  • Page 85 RESTRICTED USE ONLY Fargo Electronics, Inc. Resolving a Magnetic Verify Error Step Procedure Verify that the coercivity of the cards matches the Driver Settings. HDP100 High Definition Card Printer/Encoder User Guide (Rev. Beta)

  • Page 86: Resolving A No Magnetic Encoder Installed Error

    Printer Error State: A print job with Magnetic encoding was sent with no Magnetic encoder installed in the Printer.  LCD Error Display: No Mag Module  Driver Monitor Error Display: No Magnetic Encoder Installed HDP100 High Definition Card Printer/Encoder User Guide (Rev. Beta)
  • Page 87 Magnetic Module. See the HDP600 service manual for replacement procedures.) If the Printer has no Magnetic Encoder Module, verify that the encoding data was sent in error, check the appropriate software user’s manual for encoding instructions. HDP100 High Definition Card Printer/Encoder User Guide (Rev. Beta)

  • Page 88: Resolving A No Magnetic Strip Present Error

    Printer Error State: The Printer is unable to find a Magnetic stripe on the card.  LCD Error Display: No Magnetic Strip Present  Driver Monitor Error Display: No Magnetic Strip Present HDP100 High Definition Card Printer/Encoder User Guide (Rev. Beta)

  • Page 89: E-Card Encoding Errors

    Symptom: There is no Smart Card Encoder installed.  Printer Error State: No Smart Card Encoder is installed in the Printer.  LCD Error Display: No Smart Encoder  Driver Monitor Error Display: No Smart Card Encoder HDP100 High Definition Card Printer/Encoder User Guide (Rev. Beta)

  • Page 90: Resolving A No Prox Card Encoder Error

    Symptom: There is no Prox Card Encoder installed.  Printer Error State: Not Proximity Card Encoder is installed in the Printer.  LCD Error Display: No Prox Encoder  Driver Monitor Error Display: No Prox Card Encoder HDP100 High Definition Card Printer/Encoder User Guide (Rev. Beta)

  • Page 91: Film Errors

    Symptom: The Transfer Film is not installed.  Printer Error State: The Transfer Film is not installed.  LCD Error Display: No Film  Driver Monitor Error Display: Transfer Film Not Installed HDP100 High Definition Card Printer/Encoder User Guide (Rev. Beta)

  • Page 92: Resolving A Film Sensor Not Calibrated Error

    Printer Error State: The Transfer Film Sensors must be calibrated before the transfer film will align properly.  LCD Error Display: Transfer Film Sensor Not Calibrated  Driver Monitor Error Display: Transfer Film Sensor Not Calibrated HDP100 High Definition Card Printer/Encoder User Guide (Rev. Beta)

  • Page 93: Resolving A Film Out Error

    Symptom: The Transfer Film has run out.  Printer Error State: The Transfer Film has run out.  LCD Error Display: Film Out  Driver Monitor Error Display: Transfer Film Out HDP100 High Definition Card Printer/Encoder User Guide (Rev. Beta)

  • Page 94: Printing Process Errors

    Symptom: The Printer rolls through Ribbon and errors out  Printer Error State: The Printer cannot find the next panel on the Ribbon.  LCD Error Display: Ribbon Miscue  Driver Monitor Error Display: Ribbon Sensor HDP100 High Definition Card Printer/Encoder User Guide (Rev. Beta)
  • Page 95 Press the Cancel Print button on the Driver Monitor Error Display Message. Reboot the Printer by cycling the power. Using the driver calibration tab calibrate the Ribbon Sensor. If the issue persists, continue to Step 8. Replace the Ribbon Sensor. HDP100 High Definition Card Printer/Encoder User Guide (Rev. Beta)

  • Page 96: Resolving A Ribbon Break/Jam Error

     Printer Error State: The Ribbon Supply Encoder Sensor has unexpectedly stop receiving information from the Ribbon Encoder  LCD Error Display: Ribbon Break/Jam  Driver Monitor Error Display: Ribbon Break/Jam HDP100 High Definition Card Printer/Encoder User Guide (Rev. Beta)
  • Page 97 Press on the Resume button. b. If the issue persists, continue to Step 5. Use the Fargo Diagnostic utility to cycle the Printhead to ensure proper printhead operation. See the Card tab (Diagnostic button) in the Printer Driver.

  • Page 98: Resolving A Ribbon Out Error

    Printer Error State: The Ribbon Sensor has detected the End Of Ribbon mark  LCD Error Display: Ribbon Out  Driver Monitor Error Display: Ribbon Out Replace the Ribbon a. Press on the Resume button. HDP100 High Definition Card Printer/Encoder User Guide (Rev. Beta)

  • Page 99: Resolving A No Ribbon Installed Error

    Symptom: The Printer errors are out as soon as it receives data from  Printer Error State: The Printer RFID Sensor is not receiving a signal from the Ribbon  LCD Error Display: No Ribbon  Driver Monitor Error Display: No Ribbon Installed HDP100 High Definition Card Printer/Encoder User Guide (Rev. Beta)
  • Page 100 If the connections are loose, reattach them.  Press on the Resume button.  If the connections are good or if the issue persists, continue to Step 4. Replace the Ribbon RFID Sensor. HDP100 High Definition Card Printer/Encoder User Guide (Rev. Beta)

  • Page 101: Resolving A Invalid Ribbon Error

    Symptom: Printer errors out as soon as it receives data from the PC  Printer Error State: The Ribbon installed does not match the Printer model.  LCD Error Display: Invalid Ribbon  Driver Monitor Error Display: Invalid Ribbon HDP100 High Definition Card Printer/Encoder User Guide (Rev. Beta)
  • Page 102 If the connections are loose, reattach  Press on the Resume button.  If the connections are good or if the issue persists, continue to Step 5. Replace the Ribbon RFID Sensor. HDP100 High Definition Card Printer/Encoder User Guide (Rev. Beta)

  • Page 103: Resolving A Wrong Ribbon Error

    Symptom: Printer errors out as soon as it receives data from the PC  Printer Error State: The Ribbon installed does not match the Printer Driver information  LCD Error Display: Wrong Ribbon  Driver Monitor Error Display: Invalid Ribbon HDP100 High Definition Card Printer/Encoder User Guide (Rev. Beta)
  • Page 104 If the connections are loose, reattach it.  Press on the Resume button.  If the connections are good or if the issue persists, continue to Step 5. Replace the Ribbon RFID Sensor. HDP100 High Definition Card Printer/Encoder User Guide (Rev. Beta)

  • Page 105: Resolving A Headlift Motor Or Sensor Error

    Printer Error State: Headlift Sensor is not detecting movement from the Headlift Cam.  LCD Error Display: Headlift Error  Driver Monitor Error Display: General Error Press the Cancel Print button on the Driver Monitor Error Display Message. HDP100 High Definition Card Printer/Encoder User Guide (Rev. Beta)
  • Page 106 Procedure Reboot the Printer by cycling the power. Cycle the Headlift Motors. a. Use the Fargo Diagnostic utility to cycle the Printhead to ensure proper printhead operation. See the Card tab (Diagnostic button) in the Printer Driver. b. Verify that the Headlift Motor turns.

  • Page 107: Resolving The Cover Open Error Message

    (when the Cover is open).  Printer Error State: The front Cover Sensor detects that the Cover is open  LCD Error Display: Cover Is Open  Driver Monitor Error Display: None HDP100 High Definition Card Printer/Encoder User Guide (Rev. Beta)
  • Page 108 If the Sensor still does not work, continue to Step 4. Replace the Main Board. (Note: See the current HDP600 Service Manual for related instructions in the Parts Replacement Section.) HDP100 High Definition Card Printer/Encoder User Guide (Rev. Beta)

  • Page 109: Resolving The Blank Output Issues

    Visually inspect the set of panels that were last used by the Printer. d. If an image is noticeable on the used Ribbon, continue to Step 4. e. If an image is not noticeable on the used Ribbon, continue to Step 5. HDP100 High Definition Card Printer/Encoder User Guide (Rev. Beta)
  • Page 110 Remove the Back Cover. g. Ensure that the Printhead Power/Data Cable is properly seated on J16 on the Main Board. h. If still having blank card issues, continue to Step 6. HDP100 High Definition Card Printer/Encoder User Guide (Rev. Beta)
  • Page 111 Printhead.  If still having issue with blank cards, replace the Main Board. (See the current HDP600 Service Manual for instructions on replacing the Main Board in the Parts Replacement Section.) HDP100 High Definition Card Printer/Encoder User Guide (Rev. Beta)

  • Page 112: Card Lamination Errors

    Symptom: The Laminator has reported a general fault.  Printer Error State: The Laminator has reported a general fault.  LCD Error Display: Laminator (General Error)  Driver Monitor Error Display: Laminator (General Error) HDP100 High Definition Card Printer/Encoder User Guide (Rev. Beta)

  • Page 113: Resolving The Laminator (Check Power) Error

     Symptom: The Laminator’s power is OFF.  Printer Error State: The Laminator’s power is OFF.  LCD Error Display: Laminator (Check Power)  Driver Monitor Error Display: Laminator (Check Power) HDP100 High Definition Card Printer/Encoder User Guide (Rev. Beta)

  • Page 114: Resolving The Laminator (Heater Off) Error

     Symptom: The Laminator’s Heater is OFF.  Printer Error State: The Laminator’s Heater is OFF.  LCD Error Display: Lam Heater Off  Driver Monitor Error Display: Laminator (Heater Off) HDP100 High Definition Card Printer/Encoder User Guide (Rev. Beta)

  • Page 115: Resolving The Wrong Overlaminate Installed Error

     Printer Error State: An incorrect Overlaminate has been installed, or a Driver setting is incorrect.  LCD Error Display: Wrong Overlaminate Installed  Driver Monitor Error Display: Wrong Overlaminate Installed HDP100 High Definition Card Printer/Encoder User Guide (Rev. Beta)

  • Page 116: Resolving Check Lamination Material Error

     Printer Error State: An incorrect Overlaminate has been installed, or a Driver setting is incorrect.  LCD Error Display: Check Lam Material  Driver Monitor Error Display: Check Lamination Material HDP100 High Definition Card Printer/Encoder User Guide (Rev. Beta)

  • Page 117: Resolving Lam Heater Times Out Error

     Printer Error State: An incorrect Overlaminate has been installed, or a Driver setting is incorrect.  LCD Error Display: Lam Heat Timeout  Driver Monitor Error Display: Check Lamination Material HDP100 High Definition Card Printer/Encoder User Guide (Rev. Beta)

  • Page 118: Printing A Test Image

    Use this card to determine Image Placement and confirm that the Printer is working properly. See Printer Adjustments. (Note: The image consists of sixteen (16) gray scale boxes and alignment arrows. The gray boxes are composed from a composite of YMC color panels.) HDP100 High Definition Card Printer/Encoder User Guide (Rev. Beta)

  • Page 119: Reviewing The Color/Resin Ymck Self-Test

    Use this card to confirm that image colors are properly reproduced. Image consists of sixteen graduated steps of RGB and YMCK. (Note: This print will provide maximum image size, giving complete card Coverage on a CR-80 sized card.) HDP100 High Definition Card Printer/Encoder User Guide (Rev. Beta)

  • Page 120: Reviewing The Card Count Self-Test

    Use this option only applies if a Magnetic Encoding Module is installed in the Printer. (Note: The Printer will feed, encode and eject a card. Be sure to have high coercivity cards installed when running this test.) HDP100 High Definition Card Printer/Encoder User Guide (Rev. Beta)

  • Page 121: Reviewing The Lamination Color/Resin Ymck+L Self-Test

    (b) the Resin Panel is printing properly. (Note: The Image consists of twelve spot colors, YMC and RGB, as well as gray density bars and thin resin lines.) HDP100 High Definition Card Printer/Encoder User Guide (Rev. Beta)

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