TP-Link HC2220-G1u User Manual page 80

• Use another web browser or computer to log in again.
• Reset the router to factory default settings and try again. If login still fails, please
contact the technical support.
Note: You must reconfigure the Controller to access the internet once it is reset.
Q4. What should I do if I cannot access the internet?
1. Check if the internet is working normally by connecting a computer directly to the
modem via an Ethernet cable. If it is not, contact your internet service provider.
2. Check to see if all the connectors are connected well, including the Ethernet cables
and power adapter.
3. Check to see if you can log in to the web management page of the Controller. If you
cannot, please adjust your computer's settings according to
can access the internet. If the problem persists, please go to the next step.
4. Consult your ISP and make sure the connection type, username and password are
correct. If there are any mistakes, please run the Quick Setup again to correct the
settings.
5. Refer to Q5 to clone the MAC address.
Q3 and then see if you
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