BenQ 9H.F6GPK.NA4 Installation Handbook page 88

Are there any extensions being used with the USB cable
(Figure 3)?
Are there any USB-powered hubs
Are there any USB-CAT5 converters
used?
Do you know what version of Smart Notebook Software
(if provided) is installed in your computer?
Please specify your computer operating system and
version.
What is the main device (video source) connected to the
display? Please specify the brand and the model name.
(Skip this question if no laptop is being used.)
If the video source is a laptop, is it plugged into a powered
wall socket?
What is the USB cable
in wall?
What is the signal cable (HDMI, DVI, VGA, etc.) length,
including trunking in wall?
Who installed these units for you?
Please provide the installer's contact name & phone
number.
Are there any non-BenQ preloaded APP?
Please specify the name of APP which having the issue.
88 Appendix 2: Basic Troubleshooting Checklists for IFP
Question
(Figure 7) being used?
(Figure
(Figure 3) length, including trunking
Additional information
Provide photo/video link
Yes
8) being
Desktop
_______ meters.
_______ meters.
Not
No
certain
Laptop Other