BenQ RP552H User Manual
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BenQ RP552H User Manual

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RP552 / RP552H / RP840G
Interactive Flat Panel
User Manual

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Summary of Contents for BenQ RP552H

  • Page 1 RP552 / RP552H / RP840G Interactive Flat Panel User Manual...
  • Page 2 Disclaimer BenQ Corporation makes no representations or warranties, either expressed or implied, with respect to the contents of this document. BenQ Corporation reserves the right to revise this publication and to make changes from time to time in the contents thereof without obligation to notify any person of such revision or changes.

  • Page 3: Table Of Contents

    Mounting the display............... 6 Parts of the display and their functions ......8 Front panel (RP552) ............... 8 Front panel (RP552H) ..............9 Front panel (RP840G)..............10 Input/output terminals (RP552/RP552H) ........ 11 AC IN & Power switch (RP552) ..........12 Input/output terminals (RP840G) ..........
  • Page 4 Specifications (RP552/RP552H) ..........51 Specifications (RP840G) ............. 53 Dimensions (RP552)..............55 Dimensions (RP552H) ..............56 Dimensions (RP840G) ..............57 Wall mount dimensions (Optional) .......... 58 Supported input signal resolution (RP552 / RP552H) ..59 Supported input signal resolution (RP840G)......61 Troubleshooting ..............63...

  • Page 5: Safety Warnings And Precautions

    Safety warnings and precautions Safety warnings and precautions THIS EQUIPMENT MUST BE GROUNDED To ensure safe operation, the three-pin plug must be inserted only into a standard three-pin power outlet which is effectively grounded through normal household wiring. Extension cords The lightning flash with arrowhead used with the equipment must have symbol, within an equilateral triangle, is...

  • Page 6: Important Safety Instructions

    Important safety instructions Important safety instructions 1. Read these instructions. 2. Keep these instructions. 3. Heed all warnings. 4. Follow all instructions. 5. Do not use this apparatus near water. 6. Clean only with dry cloth. 7. Do not block any ventilation openings. Install in accordance with the manufacturer's instructions.

  • Page 7: Safety Notice For Remote Control

    Important safety instructions • Avoid placing the display in direct sun or where direct sun or spot lighting will shine onto the LCD panel, as the heat may damage the panel and the external casing of the display, and the bright light will make viewing the display more difficult than necessary. •...

  • Page 8: Benq Ecofacts

    Important safety instructions BenQ ecoFACTS BenQ has been dedicated to the design and development of greener product as part of its aspiration to realize the ideal of the “Bringing Enjoyment 'N Quality to Life” corporate vision with the ultimate goal to achieve a low-carbon society. Besides meeting...

  • Page 9: Package Contents

    Package contents Package contents Open the sales package and check the contents. If any item is missing or damaged, please contact your dealer immediately. D-Sub (15-pin) Audio interface LCD display Power cord x 4 cable x 1 cable Quick start guide USB cable x 1 AAA battery x 2 Touch pen x 2...

  • Page 10: Setting Up The Display

    3. Remove the desktop stands from the display if installed. *Screw type: M8*25L RP552 1315 mm 400 mm *Screw type: M8*25L RP552H 4. Identify the wall mounting screw holes on the back of the display as shown in the illustration. RP840G *Screw type: M8...
  • Page 11 Setting up the display 5. Install the wall mounting bracket on the display and attach the Thickness of display to the wall according to the wall the mounting bracket’s mounting instructions. The length of the LCD display bracket screw should exceed the thickness of the wall mounting bracket by at least 10 mm.

  • Page 12: Parts Of The Display And Their Functions

    Parts of the display and their functions Parts of the display and their functions Front panel (RP552) Name Description Tap to enter energy saving mode. Press and hold for 2 Power seconds or more to power off. Press to back to main screen. Home Return Press to return to previous level of menu.

  • Page 13: Front Panel (Rp552H)

    Parts of the display and their functions Front panel (RP552H) Name Description Tap to enter energy saving mode. Press and hold for 2 Power seconds or more to power off. Press to back to main screen. Home Return Press to return to previous level of menu.

  • Page 14: Front Panel (Rp840G)

    Parts of the display and their functions Front panel (RP840G) Name Description Tap to enter energy saving mode. Press and hold for 2 Power seconds or more to power off. Press to back to main screen. Home Press to return to previous level of menu. Return Menu Press to enter function menu.

  • Page 15: Input/Output Terminals (Rp552/Rp552H)

    Parts of the display and their functions Input/output terminals (RP552/RP552H) Name Description Connect USB devices such as USB keyboards, USB mice, and USB flash drives. High-definition multimedia interface signal input. Connect to PC with an HDMI output, a set-top-box, or other video devices HDMI IN capable of realizing touch function.

  • Page 16: Ac In & Power Switch (Rp552)

    Parts of the display and their functions AC IN & Power switch (RP552) power switch Name Description AC input, connecting AC power supply. Refer to Connecting AC IN power on page 24 for more information. Open and shut down AC power supply. Refer to Turning the POWER SWITCH display on or off on page 25...

  • Page 17: Input/Output Terminals (Rp840G)

    Parts of the display and their functions Input/output terminals (RP840G) HDMI4(4K2K) HDMI4(4K2K) Name Description Connects USB devices such as USB keyboards, USB mice, and USB flash drives. High-definition multimedia interface signal input. Connect to PC with an HDMI output, a set-top-box, or other video devices capable of realizing touch function.

  • Page 18: Remote Control

    Parts of the display and their functions Remote control Built-in computer Windows key. Space Built-in computer space key. Alt+Tab Built-in computer Alt+Tab key. Alt+F4 Built-in computer program window close button. Numeric buttons Perform as numeric buttons. Display Show the current input source and information. TV channel return key.
  • Page 19 Parts of the display and their functions  Direction key. Press for right selection.  Direction key. Press for downward selection. ENTER Confirms your selection or save changes. Quickly start writing application (EZWrite). Select writing pen quickly if the application is started. Back Return key.

  • Page 20: Using The Remote Control

    Parts of the display and their functions Using the remote control Installing remote control batteries 1. Open the remote control battery compart- ment cover. 2. Insert the supplied batteries ensuring that the positive and negative marked battery terminals match the (+) and (-) marks in the battery compartment.
  • Page 21 Parts of the display and their functions Remote control usage tips • Point and aim the top front of the remote control directly at the display’s remote control sensor window when you press the buttons. • Do not let the remote control become wet or place it in humid environments (like bathrooms).

  • Page 22: Connection

    Connection Connection Connecting the VGA input 1. Connect the VGA IN jack on the display to the VGA output jack on a computer using a D-Sub (15-pin) cable. 2. Connect the computer’s audio output jack to the AUDIO IN jack on the display with a suitable audio cable.

  • Page 23: Connecting The Digital Inputs

    HDMI input jack on the display using an HDMI cable. 2. To view images from this input, press the INPUT button on the remote control to switch to respective input source. RP552/RP552H HDMI cable DVD player RP840G...

  • Page 24: Connecting The Av Inputs

    Connection Connecting the AV inputs 1. Connect the AV IN jack on the display to the output jack on an A/V device (such as a VCR) using an appropriate video cable. 2. Connect the VCR’s audio output jacks to the AV IN jacks on the display using a suitable audio cable.

  • Page 25: Connecting The Coaxial Output

    Connection Connecting the coaxial output To use coaxial out for acoustic applications: 1. Use coaxial cable to connect via COAX OUT to your audio equipment. 2. Plug in power cord, and switch power on. Coaxial cable drive Audio equipment The applicable cable is not supplied and should be purchased separately.

  • Page 26: Connecting The Video Output

    Connection Connecting the video output For computer: 1. Use D-Sub cable and audio cable to connect from VGA OUT and EARPHONE to the respective jacks of the devices. 2. Plug in power cord, and switch power on. 3. Press on the remote control to turn on the display. Press INPUT to switch to PC port.

  • Page 27: Connecting To Serial Port

    Connection Connecting to serial port Directly connect the computer to RS232 ports on the input/output terminals. RS-232C cable Computer • The applicable cable is not supplied and should be purchased separately. • This connection is applicable to straight-through RS-232C cable only. •...

  • Page 28: Connecting Power

    Connection Connecting power Plug one end of the power cord into the Power jack on the display and the other end into an appropriate power outlet (if the outlet is switched, turn on the switch). • The supplied power cord is suitable for use with 100-240V AC power only. •...

  • Page 29: Basic Operations

    Follow the on-screen instructions or the steps below to start up your display and complete the initial setup. 1. Turn on the display. Wait for the display to boot up with the BenQ screen. This may take a moment.

  • Page 30: Switching Input Signals

    In Eye Care mode, the default value of Brightness and Contrast both are 50 and the default value of Backlight is 10. Downloading software BenQ may periodically release software updates that may add functions or applications associated with your display. To check if there is a software update available for your device or to obtain the software license key, please visit http://DSdownload.BenQ.com.

  • Page 31: Setting Up The Internet Connection

    Basic operations Setting up the Internet connection Your display must be connected to the network to download updates or surf the Internet. To find the MAC address in Android OS, please go to Setting > Network > Status. Network setting 1.
  • Page 32 Basic operations 2. Go to Ethernet checking, set the switcher to On, and press Advanced to go to Advanced setting. 3. Set Automatic IP to On and press Confirm to configure the network setting.
  • Page 33 Basic operations Wireless connection 1. Set the button to On to connect to a wireless network. 2. A list of available networks will show on the screen. Click on the network’s name to connect to the network. The password is needed if it is your first time to use the network.

  • Page 34: Updating Software

    Basic operations Updating software Whenever a new version of software is available, the system will automatically detect the update and will prompt you to download it every time you turn on the display. If you want to update the software, choose “Confirm” to continue the update. Or your can skip this step and update the software later.
  • Page 35 Basic operations Using the touch screen You can use the optical touch screen to control your operating system. The touch screen can emulate basic mouse functions and supports multi-touch functions for Windows 7/ 8*. The following table shows a list of gestures you can use on the touch screen. •...
  • Page 36 Basic operations OS functions Gesture actions For Windows Vista and Windows 7 Drag one finger left or right. Selection Quickly drag your finger (Flick) in a desired direction. Pan up / Pan down / Back / Forward Multi-touch functions For Windows 7 - Home Premium, Professional, Enterprise and Ultimate versions 1.
  • Page 37 Basic operations OS functions Gesture actions • Move two fingers in opposing directions. • Use one finger to pivot around another. Supported by specific applications Tap two fingers simultaneously. The target should be the midpoint between the fingers. Supported by specific applications For Windows XP, Windows Vista and Windows 7 Press and hold for 4 seconds.
  • Page 38 Basic operations Gesture Description Slide to pan Slide is primarily used for panning interactions but can also be used for moving, drawing or writing. Slide can also be used to target small, densely packed elements by scrubbing (sliding the finger over related objects such as radio buttons). Swipe to select, command, and move Sliding the finger a short distance, perpendicular to the panning direction, selects objects in a list or grid (ListView and...

  • Page 39: Important Instructions For Using The Touch Screen

    Basic operations Important instructions for using the touch screen Please clean the frame when there is sign of malfunction on the touch screen. • Before you clean the screen, make sure the display is turned off, and unplug the power cord.

  • Page 40: Menu Operations

    Menu operations Menu operations One touch menu operation At the bottom middle position of the screen as the starting point, use a touch pen to drag toward center position of the screen, as shown below, to enter the menu. Setting menu Input setting Press INPUT on the remote control or use a touch pen dragging from the bottom middle to the center of the screen to enter attribute menu.
  • Page 41 Menu operations Brightness setting Press INPUT on the remote control or use a touch pen dragging from the bottom middle to the center of the screen to enter attribute menu. • Press  on the remote control or directly click Light icon with touch pen to enter brightness setting menu.

  • Page 42: Advanced Setting

    Menu operations • Press  on the remote control or directly click Volume icon with touch pen to enter volume setting menu. • Press / on the remote control or drag volume adjustment progress bar with the touch pen to adjust volume. •...
  • Page 43 Menu operations Press/on the remote control or use a touch pen to drag icon to adjust hue attribute. Press/on the remote control or use a touch pen to drag icon Sharpness to adjust sharpness attribute. Press/on the remote control or use a touch pen to adjust Color Temp.

  • Page 44: More Settings

    Menu operations Aspect ratio Press/on the remote control and press ENTER or use a touch pen to click icon to adjust display ratio of image. Press/on the remote control and press ENTER or use a Auto fit touch pen to click icon to automatically adjust image. More settings Press on the remote control or directly click More icon with touch pen to enter more settings.
  • Page 45 Menu operations Floating For more information, see the description below. Annotation Setting About device To view system information in Android. The user applicable storage space varies from pre-installed apps and images occupancies at the total memory space. Floating annotation setting Under any input source, place two fingers with about 20~50 mm spacing on the screen for more than two seconds to enter the annotation menu as below.
  • Page 46 Menu operations • The remote control is not capable of notation operations. • You can choose to have Floating annotation setting available in all channel or in Android.

  • Page 47: Android System Interface

    • Press HOME on the remote control or Home button at the bottom of front panel to return to the main interface. For free plan users of Zoom ( ), please visit https://zoomnow.tw/live/?benq to upgrade your plan to a paid plan. Read more information on the website. EZWrite EZWrite is a flat panel writing application that supports 6-point touch.
  • Page 48 Menu operations Icon Function Description Exit Click to exit the writing application. Picture in picture Click to pop up picture in picture interface. Image import Click to import required images. Select Click to select writing symbols. Brush Click to write. Press 3 seconds or more to enter setting screen to set brush color and thickness.
  • Page 49 Menu operations EZFinder EZFinder helps to search for files in the memory and in external storage of Android system. Item Function Description Storage device Click to pop up submenu (background change/save). File type filter Click to highlight the desired file type to display. Menu/exit Click with the touch pen to pop up menu options or exit file browsing.
  • Page 50 Menu operations Image Select the image file you want to play and perform the functions as provided on the screen according to your needs Plying Setting animation effect playing interval ti.. Set Wallpaper Icon Function Close the current playback. Magnify the current image. Shrink the current image.
  • Page 51 Menu operations Audio Select the audio file you want to play and perform the functions as provided on the screen according to your needs. Icon Function Close the current playback. Play the previous audio. Play/pause the current playback. Play the next audio. Check audios in the playlist.
  • Page 52 Menu operations Video Select the video file you want to play and perform the functions as provided on the screen according to your needs. Icon Function Close the current playback. Play the previous video. Fast rewind the current video. Play/pause the current playback. Fast forward the current video.
  • Page 53 Menu operations Browser At network connected state, click on browser icon to surf the Internet. Click on the symbol X in the upper left cornet to close it. loading... http://www.google.com/ Click on PIP icon to pop up picture-in-picture interface. Item Description Picture-in-picture interface.
  • Page 54 Menu operations Setting Setting is the shortcut to setting menu. Refer to Setting menu on page 36 for details. Apps • Other than preset apps located at the bottom of the screen, additional apps will be placed in the same section and be displayed when App icon is clicked. •...

  • Page 55: Product Information

    0.630 Native resolution 1920 x 1080 (pixels) LCD panel Brightness (cd/m 350 nits (typical) Contrast (typical) 1400:1 (RP552) / 1200:1 (RP552H) Response time (ms) (typical) Panel Bit 8-bit(16.7M) Technology IR Touch Resolution 32767 x 32767 10 points touch (varies from operating systems and...
  • Page 56 • Specifications and functions are subject to change without notice. • To make sure that the touch function works properly on Mac OS X 10.10, you are recommended to perform screen calibration first. Contact BenQ dealer for the required calibration utility.

  • Page 57: Specifications (Rp840G)

    Product information Specifications (RP840G) Specifications Item RP840G Backlight E-LED Panel size 84" Pixel pitch (mm) 0.4845 Native resolution 3840 x 2160 (pixels) LCD panel Brightness (cd/m 350 nits (typical) Contrast (typical) 1600:1 Response time (ms) (typical) Panel Bit 10-bit (1.06B) Technology IR Touch Resolution...
  • Page 58 This Android 4.2.1 operating system is not standard Android, so access to Google Play™ is not available. APK cannot be installed in the default location unless given permission by the management units. Contact your BenQ dealer for the required support for the management permission. Without management permission, installing function won’t work. There is no...

  • Page 59: Dimensions (Rp552)

    Product information Dimensions (RP552) Unit: mm...

  • Page 60: Dimensions (Rp552H)

    Product information Dimensions (RP552H) Unit: mm...

  • Page 61: Dimensions (Rp840G)

    Product information Dimensions (RP840G) Unit: mm...

  • Page 62: Wall Mount Dimensions (Optional)

    Product information Wall mount dimensions (Optional) Unit: mm...

  • Page 63: Supported Input Signal Resolution (Rp552 / Rp552H)

    Product information Supported input signal resolution (RP552 / RP552H) Input source Resolution S-Video YPbPr HDMI 640 x 480 @ 60Hz 640 x 480 @ 67Hz 640 x 480 @ 72Hz 640 x 480 @ 75Hz 720 x 400 @ 70Hz...
  • Page 64 Product information 720p (30Hz) 720p (50Hz) 720p (60Hz) 1080i (50Hz) 1080i (60Hz) 1080p (24Hz) 1080p (25Hz) 1080p (30Hz) 1080p (24Psf) 1080p (25Psf) 1080p (50Hz) 1080p (60Hz) • : supported • Vacant: not supported...

  • Page 65: Supported Input Signal Resolution (Rp840G)

    Product information Supported input signal resolution (RP840G) Input source Resolution S-Video YPbPr HDMI 640 x 480 @ 60Hz 640 x 480 @ 67Hz 640 x 480 @ 72Hz 640 x 480 @ 75Hz 720 x 400 @ 70Hz 800 x 600 @ 60Hz 800 x 600 @ 75Hz 832 x 624 @ 75Hz 1024 x 768 @ 60Hz...
  • Page 66 Product information 576p (50Hz) 720p (25Hz) 720p (30Hz) 720p (50Hz) 720p (60Hz) 1080i (50Hz) 1080i (60Hz) 1080p (24Hz) 1080p (25Hz) 1080p (30Hz) 1080p (24Psf) 1080p (25Psf) 1080p (50Hz) 1080p (60Hz) • : supported • Vacant: not supported • 3840 x 2160 @ 30Hz is available via HDMI 4.

  • Page 67: Troubleshooting

    • Have you chosen an unsupported output resolution on the computer? Refer to Dimensions (RP552H) on page 56 to select a supported resolution and try again. • Have you chosen an unsupported output resolution on the DVD or Blu-ray disc player? Refer to...
  • Page 68 Troubleshooting The remote control does • Have you locked the remote control function? Unlock the not work function and try again. • Check for incorrect battery orientation. • Check for dead batteries. • Check your distance and angle from the display. •...
  • Page 69 Troubleshooting No picture and no sound • Check whether the machine is started state. • Check whether signal wire is well plugged, whether INPUT is corresponding to it. • If in internal computer mode, check whether internal computer is started. With horizontal or •...

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