BenQ RP840 User Manual
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BenQ RP840 User Manual

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RP552 / RP552H / RP840G
Interactive Flat Panel
User Manual

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Summary of Contents for BenQ RP840

  • Page 1 RP552 / RP552H / RP840G Interactive Flat Panel User Manual...
  • Page 2 Disclaimer BenQ Corporation makes no representations or warranties, either expressed or implied, with respect to the contents of this document. BenQ Corporation reserves the right to revise this publication and to make changes from time to time in the contents thereof without obligation to notify any person of such revision or changes.

  • Page 3: Table Of Contents

    Notes on this display ..............2 Notes on the LCD panel of this display........2 Safety notice for remote control..........3 Battery safety notice ............... 3 BenQ ecoFACTS ................4 Package contents ..............5 Setting up the display ............6 Mounting the display............... 6 Parts of the display and their functions ......
  • Page 4 Table of Contents Downloading software..............26 Setting up the Internet connection........... 27 Updating software................. 30 Adjusting audio volume level............30 Important instructions for using the touch screen ....35 Menu operations..............36 One touch menu operation............36 Setting menu .................. 36 System settings ................

  • Page 5: Safety Warnings And Precautions

    Safety warnings and precautions Safety warnings and precautions THIS EQUIPMENT MUST BE GROUNDED To ensure safe operation, the three-pin plug must be inserted only into a standard three-pin power outlet which is effectively grounded through normal household wiring. Extension cords The lightning flash with arrowhead used with the equipment must have symbol, within an equilateral triangle, is...

  • Page 6: Important Safety Instructions

    Important safety instructions Important safety instructions 1. Read these instructions. 2. Keep these instructions. 3. Heed all warnings. 4. Follow all instructions. 5. Do not use this apparatus near water. 6. Clean only with dry cloth. 7. Do not block any ventilation openings. Install in accordance with the manufacturer's instructions.

  • Page 7: Safety Notice For Remote Control

    Pixel Shift (RP552/RP552H only). See More settings on page 39 for more information. • RP series does not support portrait use; portrait use may cause display damage. BenQ warranty will not cover faulty usage. Safety notice for remote control • Do not put the remote control in the direct heat, humidity, and avoid fire.

  • Page 8: Benq Ecofacts

    BenQ ecoFACTS BenQ has been dedicated to the design and development of greener product as part of its aspiration to realize the ideal of the “Bringing Enjoyment 'N Quality to Life” corporate vision with the ultimate goal to achieve a low-carbon society. Besides meeting...

  • Page 9: Package Contents

    Package contents Package contents Open the sales package and check the contents. If any item is missing or damaged, please contact your dealer immediately. D-Sub (15-pin) Audio interface LCD display Power cord x 4 cable x 1 cable Quick start guide USB cable x 1 AAA battery x 2 Touch pen x 2...

  • Page 10: Setting Up The Display

    Setting up the display Setting up the display Mounting the display You can install the display on a vertical surface with a suitable wall mounting bracket or on a horizontal surface with the optional desktop stands. Please pay attention to the following notes during installation: •...
  • Page 11 Setting up the display 5. Install the wall mounting bracket on the display and attach the Thickness of display to the wall according to the wall the mounting bracket’s mounting instructions. The length of the LCD display bracket screw should exceed the thickness of the wall mounting bracket by at least 10 mm.

  • Page 12: Parts Of The Display And Their Functions

    Parts of the display and their functions Parts of the display and their functions Front panel (RP552) Name Description Tap to enter energy saving mode. Press and hold for 2 Power seconds or more to power off. Press to back to main screen. Home Return Press to return to previous level of menu.

  • Page 13: Front Panel (Rp552H)

    Parts of the display and their functions Front panel (RP552H) Name Description Tap to enter energy saving mode. Press and hold for 2 Power seconds or more to power off. Press to back to main screen. Home Return Press to return to previous level of menu. Press to enter function menu.

  • Page 14: Front Panel (Rp840G)

    Parts of the display and their functions Front panel (RP840G) Name Description Tap to enter energy saving mode. Press and hold for 2 Power seconds or more to power off. Press to back to main screen. Home Press to return to previous level of menu. Return Menu Press to enter function menu.

  • Page 15: Input/Output Terminals (Rp552/Rp552H)

    Parts of the display and their functions Input/output terminals (RP552/RP552H) Name Description Connect USB devices such as USB keyboards, USB mice, and USB flash drives. High-definition multimedia interface signal input. Connect to PC with an HDMI output, a set-top-box, or other video devices HDMI IN capable of realizing touch function.

  • Page 16: Ac In & Power Switch (Rp552)

    Parts of the display and their functions AC IN & Power switch (RP552) power switch Name Description AC input, connecting AC power supply. Refer to Connecting AC IN power on page 24 for more information. Open and shut down AC power supply. Refer to Turning the POWER SWITCH display on or off on page 25...

  • Page 17: Input/Output Terminals (Rp840G)

    Parts of the display and their functions Input/output terminals (RP840G) HDMI4(4K2K) HDMI4(4K2K) Name Description Connects USB devices such as USB keyboards, USB mice, and USB flash drives. High-definition multimedia interface signal input. Connect to PC with an HDMI output, a set-top-box, or other video devices capable of realizing touch function.

  • Page 18: Remote Control

    Parts of the display and their functions Remote control Built-in computer Windows key. Space Built-in computer space key. Alt+Tab Built-in computer Alt+Tab key. Alt+F4 Built-in computer program window close button. Numeric buttons Perform as numeric buttons. Display Show the current input source and information. TV channel return key.
  • Page 19 Parts of the display and their functions  Direction key. Press for right selection.  Direction key. Press for downward selection. ENTER Confirms your selection or save changes. Quickly start writing application (EZWrite). Select writing pen quickly if the application is started. Back Return key.

  • Page 20: Using The Remote Control

    Parts of the display and their functions Using the remote control Installing remote control batteries 1. Open the remote control battery compart- ment cover. 2. Insert the supplied batteries ensuring that the positive and negative marked battery terminals match the (+) and (-) marks in the battery compartment.
  • Page 21 Parts of the display and their functions Remote control usage tips • Point and aim the top front of the remote control directly at the display’s remote control sensor window when you press the buttons. • Do not let the remote control become wet or place it in humid environments (like bathrooms).

  • Page 22: Connection

    Connection Connection Connecting the VGA input 1. Connect the VGA IN jack on the display to the VGA output jack on a computer using a D-Sub (15-pin) cable. 2. Connect the computer’s audio output jack to the AUDIO IN jack on the display with a suitable audio cable.

  • Page 23: Connecting The Digital Inputs

    Connection Connecting the digital inputs 1. Connect the HDMI output jack of a computer or A/V device (such as a VCR or DVD player) to the HDMI input jack on the display using an HDMI cable. 2. To view images from this input, press the INPUT button on the remote control to switch to respective input source.

  • Page 24: Connecting The Av Inputs

    Connection Connecting the AV inputs 1. Connect the AV IN jack on the display to the output jack on an A/V device (such as a VCR) using an appropriate video cable. 2. Connect the VCR’s audio output jacks to the AV IN jacks on the display using a suitable audio cable.

  • Page 25: Connecting The Coaxial Output

    Connection Connecting the coaxial output To use coaxial out for acoustic applications: 1. Use coaxial cable to connect via COAX OUT to your audio equipment. 2. Plug in power cord, and switch power on. Coaxial cable drive Audio equipment The applicable cable is not supplied and should be purchased separately.

  • Page 26: Connecting The Video Output

    Connection Connecting the video output For computer: 1. Use D-Sub cable and audio cable to connect from VGA OUT and EARPHONE to the respective jacks of the devices. 2. Plug in power cord, and switch power on. 3. Press on the remote control to turn on the display. Press INPUT to switch to PC port.

  • Page 27: Connecting To Serial Port

    Connection Connecting to serial port Directly connect the computer to RS232 ports on the input/output terminals. RS-232C cable Computer • The applicable cable is not supplied and should be purchased separately. • This connection is applicable to straight-through RS-232C cable only. •...

  • Page 28: Connecting Power

    Connection Connecting power Plug one end of the power cord into the Power jack on the display and the other end into an appropriate power outlet (if the outlet is switched, turn on the switch). • The supplied power cord is suitable for use with 100-240V AC power only. •...

  • Page 29: Basic Operations

    Follow the on-screen instructions or the steps below to start up your display and complete the initial setup. 1. Turn on the display. Wait for the display to boot up with the BenQ screen. This may take a moment.

  • Page 30: Switching Input Signals

    In Eye Care mode, the default value of Brightness and Contrast both are 50 and the default value of Backlight is 10. Downloading software BenQ may periodically release software updates that may add functions or applications associated with your display. To check if there is a software update available for your device or to obtain the software license key, please visit http://DSdownload.BenQ.com.

  • Page 31: Setting Up The Internet Connection

    Basic operations Setting up the Internet connection Your display must be connected to the network to download updates or surf the Internet. To find the MAC address in Android OS, please go to Setting > Network > Status. Network setting 1.
  • Page 32 Basic operations 2. Go to Ethernet checking, set the switcher to On, and press Advanced to go to Advanced setting. 3. Set Automatic IP to On and press Confirm to configure the network setting.
  • Page 33 Basic operations Wireless connection 1. Set the button to On to connect to a wireless network. 2. A list of available networks will show on the screen. Click on the network’s name to connect to the network. The password is needed if it is your first time to use the network.

  • Page 34: Updating Software

    Basic operations Updating software Whenever a new version of software is available, the system will automatically detect the update and will prompt you to download it every time you turn on the display. If you want to update the software, choose “Confirm” to continue the update. Or your can skip this step and update the software later.
  • Page 35 Basic operations Using the touch screen You can use the optical touch screen to control your operating system. The touch screen can emulate basic mouse functions and supports multi-touch functions for Windows 7/ 8*. The following table shows a list of gestures you can use on the touch screen. •...
  • Page 36 Basic operations OS functions Gesture actions For Windows Vista and Windows 7 Drag one finger left or right. Selection Quickly drag your finger (Flick) in a desired direction. Pan up / Pan down / Back / Forward Multi-touch functions For Windows 7 - Home Premium, Professional, Enterprise and Ultimate versions 1.
  • Page 37 Basic operations OS functions Gesture actions • Move two fingers in opposing directions. • Use one finger to pivot around another. Supported by specific applications Tap two fingers simultaneously. The target should be the midpoint between the fingers. Supported by specific applications For Windows XP, Windows Vista and Windows 7 Press and hold for 4 seconds.
  • Page 38 Basic operations Gesture Description Slide to pan Slide is primarily used for panning interactions but can also be used for moving, drawing or writing. Slide can also be used to target small, densely packed elements by scrubbing (sliding the finger over related objects such as radio buttons). Swipe to select, command, and move Sliding the finger a short distance, perpendicular to the panning direction, selects objects in a list or grid (ListView and...

  • Page 39: Important Instructions For Using The Touch Screen

    Basic operations Important instructions for using the touch screen Please clean the frame when there is sign of malfunction on the touch screen. • Before you clean the screen, make sure the display is turned off, and unplug the power cord.

  • Page 40: Menu Operations

    Menu operations Menu operations One touch menu operation Drag the General Setting menu up from the bottom-center of the screen, as shown below, to enter the General Setting menu. Setting menu Input setting Press INPUT on the remote control, Menu on the front panel. or drag from the bottom middle to the center of the screen to enter the General Setting menu.
  • Page 41 Menu operations Audio setting Click on the General Setting menu to enter the Audio menu. • Press /// on the remote control and press ENTER on the remote control to confirm or directly click an item. • Press BACK on the remote control or click a blank area outside the menu to exit the menu.
  • Page 42 Menu operations Screen settings Click on the General Setting menu to enter the Screen menu. The Auto button is only available for use when a VGA input signal is connected. • Press /// on the remote control and press ENTER on the remote control to confirm or directly click an item.
  • Page 43 Menu operations • Press /// on the remote control and press ENTER on the remote control to confirm or directly click an item. • Press BACK on the remote control or click a blank area outside the menu to exit the menu.

  • Page 44: System Settings

    Menu operations IR Lock Press ENTER on the remote control or click the switch to lock or unlock the remote control IR sensor on the front panel of the display. Pixel Shift Press ENTER on the remote control or click the icon to set a pixel shift preventing from image retention (RP552&RP552H only).
  • Page 45 Menu operations Floating Refer to Floating Annotation Toolbar on page 57 for more information. Annotation Setting About device Click to view system information in Android. The amount of available storage space for the user varies according to the amount of pre-installed apps and images occupying the total storage space.

  • Page 46: Android System Interface

    Android system interface Android system interface Note that this is a closed Android OS. Download and use of unauthorized apps on this system are not available. Main interface The display launches the Android main interface by default. To navigate the Android main interface: •...

  • Page 47: Ezwrite 3.0

    Android system interface EZWrite 3.0 EZWrite 3.0 is a writing and annotation application that allows the user to treat the touchscreen like an interactive, multi-functional blackboard/whiteboard. EZWrite 3.0 supports 6-point touch. Icon Function Description Exit Click to exit EZWrite 3.0. Save Click to save the drawings/annotations shown on the screen.
  • Page 48 Android system interface Icon Function Description Image import Click to import an image into EZWrite 3.0. Refer to Importing images on page 55 for more information. Cancel Click to undo previous operation. Restore Click to redo the cancelled operation. Page Reveals the page number of the current picture.
  • Page 49 Android system interface Cooperation tools Cooperation tools are a group of applications in EZWrite 3.0 that utilize the touchscreen allowing users greater collaboration and interaction with the display. • Click in EZWrite 3.0 to launch Cooperation tools menu. Icon Function Description Stopwatch / Click to launch Stopwatch / Timer.
  • Page 50 Android system interface Stopwatch / Timer Stopwatch allows you to create interactive time-sensitive games/activities. Timer allows you to display a countdown timer for timed games/activities. 1. Click > in EZWrite 3.0. 2. The Stopwatch / Timer tool opens to Stopwatch in group mode by default as shown below.
  • Page 51 Android system interface 3. Click the group mode button to turn group mode off as shown below. Item Function Description Stopwatch / Click to switch between Stopwatch and Timer. Timer Group mode Click to turn group mode ON. Group mode allows you to have up to five groups run time-based activities where each time a group button is pressed the time spent by that group is recorded.
  • Page 52 Android system interface 5. The Timer settings screen will appear on the display as shown below. Item Function Description Stopwatch / Click to switch between Stopwatch and Timer. Timer Time setting Swipe up/down to set the amount of countdown time for the timer.
  • Page 53 Android system interface Buzzers Buzzers allows you to create 2 to 5 touchscreen “buzzer” buttons for use in interactive question and answer games/activities. 1. Click > in EZWrite 3.0. 2. Select the number of buzzers you want to use. 3. The buzzers will appear on the display. 4.
  • Page 54 Android system interface Draw Draw allows you to randomly draw 1 to 6 participants from a pool of up to 100 candidates for interactive games/activities. 1. Click > in EZWrite 3.0. 2. The Draw screen will appear on the display as shown below. Item Function Description...
  • Page 55 Android system interface Scoreboard Scoreboard allows you to create 2 to 5 touchscreen scoreboards for use in interactive score-based games/activities. 1. Click > in EZWrite 3.0. 2. Select the number of scoreboards you want to use. 3. The scoreboards will appear on the display. 4.
  • Page 56 Android system interface Team Post Team Post allows 2 to 5 teams to use simplified versions of the EZWrite 3.0 drawing tools for use in multi-person interactive brainstorming games/actives. Team Post also allows a moderator/teacher to distribute a question to all teams participating in the team post game/activity.
  • Page 57 Android system interface Question Click to create a question or annotation that will be distributed to each drawing board. Save Click to save each drawing board. Refer to Saving files on page 56 for more information. Exit Click to exit Team Post. Drawing tools Click to choose the different type of drawing tools and color to use.
  • Page 58 Android system interface 5. Draw a question or annotation in the question window and click Paste to all to distribute the content to each drawing board as shown below.
  • Page 59 Android system interface Importing images 1. Click to import images that are stored internally or on a connected storage device, which you can then draw or create annotations on. 2. When an image has been selected and imported it will appear in EZWrite 3.0 as shown below.
  • Page 60 Android system interface Adding pages 1. Click to view a list of pages which have been added. - Click to add a new page to draw or create annotations on. - Click on a thumbnail or click to navigate between the pages. - Select the thumbnail of a page and click to delete the page selected.
  • Page 61 Android system interface - Click Cloud via QR code and the image will be saved to the cloud with a corresponding QR code for the image will appearing on the display as shown below. Images saved to the cloud will be stored there for download for only 30 minutes. - Scan the QR code with a mobile device and the image will appear on the mobile device’s default web browser.
  • Page 62 Android system interface App Shortcuts Click to switch the buttons to shortcuts for the 6 most recently used apps. Annotation brush Click to switch to the annotation menu. Refer to Annotation menu on page 58 for more information Main interface Click to return to the main Android interface.
  • Page 63 Android system interface Clear Click to erase all annotations on the screen. You may also quickly erase any annotations made by wiping any writing or drawings on the touchscreen using a balled-up fist. Save Click to save the annotations on the screen. Refer to Saving files on page 56 for more information on saving files.
  • Page 64 Android system interface EZFinder EZFinder helps the user browse for files in stored in the internal storage of the Android system or external storage connected to the display. Item Function Description Storage device Click to select either internal or external storage to browse.
  • Page 65 Android system interface Main display area Displays files of corresponding type stored in the selected storage device. Click to select a file File preview Displays a preview of the selected file along with file details Multimedia files such as images, audio files, and videos can be played by directly tapping on the file icon.
  • Page 66 Android system interface Image Select an image file you want to show on the display and perform any of the functions shown on the screen. Plying Setting animation effect playing interval ti.. Set Wallpaper Icon Function Close the current playback. Magnify the current image.
  • Page 67 Android system interface Audio Select an audio file you want to play and perform any of the functions shown on the screen. Icon Function Close the current playback. Play the previous audio file. Play/pause the current playback. Play the next audio file. Check audio files in the playlist.
  • Page 68 Android system interface Video Select a video file you want to play on the display and perform any of the functions shown on the screen. Icon Function Close the current playback. Play the previous video. Fast rewind the current video. Play/pause the current playback.
  • Page 69 Android system interface Browser When connected to a network, click on the browser icon to surf the Internet. Click on the symbol X in the upper left corner to close it. loading... http://www.google.com/ Menu Menu is the shortcut to settings menu. Refer to Setting menu on page 36 for details.
  • Page 70 Zoom user. For free plan users of Zoom ( ), please visit https://zoomnow.tw/live/?benq to upgrade your plan to a paid plan. Read more information on the website. 1. On the home screen, select Apps ( )>Zoom (...
  • Page 71 Android system interface - After signing in, create a meeting ID which will be the meeting ID other users will enter to join the meeting. - If joining a meeting, enter the meeting ID provided by the creator of the meeting in the Join a Meeting page.

  • Page 72: Product Information

    Product information Product information Specifications (RP552/RP552H) Specifications Item RP552 Backlight Panel size 55" Pixel pitch (mm) 0.630 Native resolution 1920 x 1080 (pixels) LCD panel Brightness (cd/m 350 nits (typical) Contrast (typical) 1400:1 (RP552) / 1200:1 (RP552H) Response time (ms) (typical) Panel Bit 8-bit(16.7M)
  • Page 73 • Specifications and functions are subject to change without notice. • To make sure that the touch function works properly on Mac OS X 10.10, you are recommended to perform screen calibration first. Contact BenQ dealer for the required calibration utility.

  • Page 74: Specifications (Rp840G)

    Product information Specifications (RP840G) Specifications Item RP840G Backlight E-LED Panel size 84" Pixel pitch (mm) 0.4845 Native resolution 3840 x 2160 (pixels) LCD panel Brightness (cd/m 350 nits (typical) Contrast (typical) 1600:1 Response time (ms) (typical) Panel Bit 10-bit (1.06B) Technology IR Touch Resolution...
  • Page 75 This Android 4.2.1 operating system is not standard Android, so access to Google Play™ is not available. APK cannot be installed in the default location unless given permission by the management units. Contact your BenQ dealer for the required support for the management permission. Without management permission, installing function won’t work. There is no...

  • Page 76: Dimensions (Rp552)

    Product information Dimensions (RP552) Unit: mm...

  • Page 77: Dimensions (Rp552H)

    Product information Dimensions (RP552H) Unit: mm...

  • Page 78: Dimensions (Rp840G)

    Product information Dimensions (RP840G) Unit: mm...

  • Page 79: Wall Mount Dimensions (Optional)

    Product information Wall mount dimensions (Optional) Unit: mm...

  • Page 80: Supported Input Signal Resolution (Rp552 / Rp552H)

    Product information Supported input signal resolution (RP552 / RP552H) Input source Resolution S-Video YPbPr HDMI 640 x 480 @ 60Hz 640 x 480 @ 67Hz 640 x 480 @ 72Hz 640 x 480 @ 75Hz 720 x 400 @ 70Hz 800 x 600 @ 60Hz 800 x 600 @ 75Hz 832 x 624 @ 75Hz...
  • Page 81 Product information 720p (30Hz) 720p (50Hz) 720p (60Hz) 1080i (50Hz) 1080i (60Hz) 1080p (24Hz) 1080p (25Hz) 1080p (30Hz) 1080p (24Psf) 1080p (25Psf) 1080p (50Hz) 1080p (60Hz) • : supported • Vacant: not supported...

  • Page 82: Supported Input Signal Resolution (Rp840G)

    Product information Supported input signal resolution (RP840G) Input source Resolution S-Video YPbPr HDMI 640 x 480 @ 60Hz 640 x 480 @ 67Hz 640 x 480 @ 72Hz 640 x 480 @ 75Hz 720 x 400 @ 70Hz 800 x 600 @ 60Hz 800 x 600 @ 75Hz 832 x 624 @ 75Hz 1024 x 768 @ 60Hz...
  • Page 83 Product information 576p (50Hz) 720p (25Hz) 720p (30Hz) 720p (50Hz) 720p (60Hz) 1080i (50Hz) 1080i (60Hz) 1080p (24Hz) 1080p (25Hz) 1080p (30Hz) 1080p (24Psf) 1080p (25Psf) 1080p (50Hz) 1080p (60Hz) • : supported • Vacant: not supported • 3840 x 2160 @ 30Hz is available via HDMI 4.

  • Page 84: Troubleshooting

    Troubleshooting Troubleshooting Problem Solution No picture Check the following: • Is the display turned on? Check the power indicator of the display. • Is the signal source device turned on? Turn on the device and try again. • Are there any loose cable connections? Make sure that all cables are connected firmly.
  • Page 85 Troubleshooting The remote control does • Have you locked the remote control function? Unlock the not work function and try again. • Check for incorrect battery orientation. • Check for dead batteries. • Check your distance and angle from the display. •...
  • Page 86 Troubleshooting No picture and no sound • Check whether the machine is started state. • Check whether signal wire is well plugged, whether INPUT is corresponding to it. • If in internal computer mode, check whether internal computer is started. With horizontal or •...

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